# JivoChat Reviews **Vendor:** JivoChat **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.6/5.0 **Total Reviews:** 51 ## About JivoChat JivoChat is an all-in-one business messenger designed to enhance customer communication by integrating multiple channels into a single platform. It enables businesses to engage with clients through live chat, social media, messengers, and phone calls, ensuring seamless and efficient interactions. Key Features and Functionality: - Omnichannel Support: Consolidates various communication channels, including WhatsApp, Instagram, Facebook, Telegram, email, and Apple Business Chat, allowing businesses to interact with customers on their preferred platforms. - Live Chat for Websites and Mobile Apps: Provides customizable chat widgets for both web and mobile platforms, facilitating real-time engagement with website visitors and app users. - Chatbots and AI Integration: Utilizes AI-powered chatbots to handle standard inquiries, automate responses, and operate 24/7, thereby reducing the workload on human agents. - Proactive Engagement Tools: Features proactive chat invitations, pre-chat buttons, and real-time visitor monitoring to initiate conversations and boost conversion rates. - CRM Integration: Offers built-in CRM capabilities and integrates with existing CRM systems, enabling efficient management of customer interactions and data. - Telephony and Video Calls: Supports voice calls, video calls, and callback features, providing versatile communication options to meet diverse customer needs. Primary Value and Solutions Provided: JivoChat addresses the challenge of fragmented customer communication by unifying various channels into a single interface, enhancing response times and customer satisfaction. Its AI-driven automation and chatbot features allow businesses to handle a high volume of inquiries efficiently, reducing operational costs. The platform's proactive engagement tools and real-time monitoring capabilities help in capturing leads and increasing conversion rates. By integrating with existing CRM systems and offering comprehensive analytics, JivoChat empowers businesses to streamline their customer service processes and build stronger relationships with their clients. ## JivoChat Reviews ### 1. Limited Live Chat Features Disappoint **Rating:** 2.5/5.0 stars **Reviewed by:** Bianca C. | MOBILE SUPPORT, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about JivoChat?** Not much to like it was very limited in regards to live chat, it is a good starting point if you have never used these types of applications for live chat **What do you dislike about JivoChat?** Not much to like it was very limited in regards to live chat, didn't seem advanced enough for what we were using it for **What problems is JivoChat solving and how is that benefiting you?** Jivo has not been helpful for us, which is why we decided to switch to Tidio. We require an app that supports a wider range of platforms. ### 2. Simple and easy service **Rating:** 3.5/5.0 stars **Reviewed by:** Priscila G. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2025 **What do you like best about JivoChat?** I find the part about creating service channels very efficient and easy to use. **What do you dislike about JivoChat?** What we don't like very much is the code weighing a bit on the Core Web Vitals. **What problems is JivoChat solving and how is that benefiting you?** The essential thing is that JivoChat can be multilingual. ### 3. The features doesn't work even after reporting the problem several times over the last 2 years **Rating:** 1.0/5.0 stars **Reviewed by:** Adnan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2024 **What do you like best about JivoChat?** Easy app. I guess the everyone can use it for basic features, but if you want more from the functions, there is always problem. **What do you dislike about JivoChat?** There is a lot of the functions, but they are not working. For example the Mandatory to listen for telephony channel is not working at all. The customer support not even reply to our account... Very bad quality of technical support. **What problems is JivoChat solving and how is that benefiting you?** Jivochat is multichannel so we can keep the contact customers from one channel. Basically we use it only, because we used to use it from start. ### 4. Feedback on JivoChat Experience **Rating:** 2.5/5.0 stars **Reviewed by:** Daniel T. | Developer of Investment Idea, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2024 **What do you like best about JivoChat?** I like JivoChat's cool design, it adds a modern touch to our website. **What do you dislike about JivoChat?** I find the setup process for JivoChat to be somewhat confusing and time-consuming. **What problems is JivoChat solving and how is that benefiting you?** N/a ### 5. Great service and compact product **Rating:** 5.0/5.0 stars **Reviewed by:** Ellis L. | Mr, Events Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2024 **What do you like best about JivoChat?** Great way to drum up customers and clients **What do you dislike about JivoChat?** The only downside is that it's harder to get free time with people contacting so often! **What problems is JivoChat solving and how is that benefiting you?** Answering customer questions and bringing queries to closure ### 6. Easy to use & makes your business look great! **Rating:** 5.0/5.0 stars **Reviewed by:** Rheanna Q. | Travel Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about JivoChat?** My favorite thing about Jivo Chat is how easy it is to use both as an administrator and as a user. Training a new agent on using the platform is easy and doesn't take much time. Plus, I appreciate how easy it is to add new agents or remove old agents. **What do you dislike about JivoChat?** I wish there was a way to add an auto-message. During COVID, we weren't accepting new clients for a period of time and I was unable to state that in the chat feature easily. We didn't want to remove it from our site altogether, so it would be nice to pause it or add an auto-message. Also, we have to update our tokens with Facebook a lot. It's not hard, but it would be nice if we didn't have to do that as often. It might be a Facebook thing, so no big deal. **What problems is JivoChat solving and how is that benefiting you?** It's great to have one channel for all our Facebook messages, Instagram messages, website chats, etc. Instead of monitoring multiple websites, it's all in one place and that's a great time saver! Especially during COVID when we're short-staffed and no one has much time to spare. ### 7. Review Jivo Chat **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2022 **What do you like best about JivoChat?** Easy console for agents to connect with customers and assist with some really good handy features like canned responses to common queries. **What do you dislike about JivoChat?** licenses are applicable on per agent seat which is quite expensive to enlarge reachability to mass. **What problems is JivoChat solving and how is that benefiting you?** we are able to address customer queries related on our platform as well as certain technical queries as well while they are visiting our page. ### 8. JivoChat review by Sahil **Rating:** 4.5/5.0 stars **Reviewed by:** Sahil K. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2021 ### 9. Easy and Simple Livechat + Omnichannel Inbox **Rating:** 5.0/5.0 stars **Reviewed by:** Natapol S. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2021 **What do you like best about JivoChat?** Easy to get started right away. JivoChat just works right out of the box. It integrates all my social media channels and helps us handles all the chats with customers much more easily. The buillt-in CRM and team chat are perfect to complment with the Livechat and integrated inbox features. What really impressed me the most that I felt in love with JivoChat was that I was having some serious issues with the FB Business Suite app on all android phones at our office while iOS ones were ok. Anyway, I gave JivoChat a try and it just fixed my problems and more! I had to come here to review immediately. Oh the mobile apps work perfectly also. **What do you dislike about JivoChat?** UI is a bit plain and somewhat dated. However, it is very simple to use. So I cannot really complain. **Recommendations to others considering JivoChat:** This is a very mature product and more than just a livechat with all the additional features. It is more than sufficient to all the SMEs **What problems is JivoChat solving and how is that benefiting you?** We work much more efficiently with the all the social media channels integrated into one platform to work with in addition to the built-in CRM and the teamchat function. It works even better than using the FB page messenger/Biz Suite. ### 10. JivoChat is an excellent chat software to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2022 **What do you like best about JivoChat?** Features such as auto trigger Message view in advance Automated workflow Alerts Customization as per brand colors Chatbot **What do you dislike about JivoChat?** No such eliment in my usage as the product helped in both ways such as chat bot & live chat **What problems is JivoChat solving and how is that benefiting you?** Addressing the prospect/customer needs while they visit the site. Multi touch point enablement Attribution ### 11. Very Impressive Chat System **Rating:** 5.0/5.0 stars **Reviewed by:** Russell B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2021 **What do you like best about JivoChat?** Super impressed with this sophisticated live chat system and pleasantly surprised to see it has a call-back system. I like the call back feature the most, but it has a fantastic amount of features, the ability to connect to multiple platforms, and I am really looking forward to the ability to take payments; that is a real winner!! As an agency, we have seen huge benefits installing live chat has had on our client's websites...it is an absolute no-brainer for increasing lead generation and sales from your website. **What do you dislike about JivoChat?** There are no downsides to using Jivochat. **What problems is JivoChat solving and how is that benefiting you?** The problems we are solving with live chat is generating leads from our website. We have also starting installing it on our clients websites and helping them generate more leads. It also integrates with Zoho so for our client leads can go straight into their CRM which is a real bonus. Another great things is ability to choose sales or support in the chat window so chats go to the right team member/s. ### 12. Jivo Chat - excellent business chat **Rating:** 5.0/5.0 stars **Reviewed by:** Johnny S. | Senior Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about JivoChat?** it is easy to use, integrated into our system, helped us to grab more leads and in turn customers. **What do you dislike about JivoChat?** Customer support is not 24x7 and we have to wait for 18 to 24 hours to get the support as we work in Australia. **What problems is JivoChat solving and how is that benefiting you?** We are able to grab more customer through chat, increased inbound leads, easy sales. ### 13. Great chat app **Rating:** 5.0/5.0 stars **Reviewed by:** José Antonio S. | Senior Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2021 **What do you like best about JivoChat?** The UI and UX is really nice, it makes everything so easy to understand and use, also, the chat widget looks great on the website **What do you dislike about JivoChat?** I don't dislike anything, but it would be great if they could implement an advanced ticketing system **What problems is JivoChat solving and how is that benefiting you?** I wanted to have an easy way to chat with potential customers ### 14. Better for non- developer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2021 **What do you like best about JivoChat?** The price is relatively cheap and the services of toll-free number is awesome **What do you dislike about JivoChat?** The web application is too slow on poor internet connection **What problems is JivoChat solving and how is that benefiting you?** Jivochat is fast and gives accurate data for site visitors. We use Jivochat to communicate with clients 24/7 ### 15. It has the functions integrated in one place to be able to maintain communication with my clients **Rating:** 4.0/5.0 stars **Reviewed by:** Antonio M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2020 **What do you like best about JivoChat?** It has integrated in one place all the functions that I need to achieve better communication with my clients since through the same platform I have access to my telegram channel and Facebook Messenger, which are the main tools that I used to communicate with my clients, it also allows me to integrate seamlessly into my website so that my clients can send me their messages from my website in a much faster and easier way, its installation and configuration is quite simple to do, not at all cumbersome compared to other online chat apps. **What do you dislike about JivoChat?** Really, in my opinion it is a fairly simple but powerful tool that really does what it offers without major setbacks, except perhaps that the settings are not as customizable as in other applications. **What problems is JivoChat solving and how is that benefiting you?** It has been very useful for me to communicate in a simpler way with my clients by allowing me to incorporate in my own website all the tools I need to achieve this goal, especially its live chat which is very useful to the time to resolve any complaint or requirement that my clients have about my products or services. ### 16. Check Instant Messaging of all your applications. **Rating:** 5.0/5.0 stars **Reviewed by:** Lenar R. | Project Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2020 **What do you like best about JivoChat?** It is a software that I personally love because I can track all of the clients instantly, I can perform call routing, record calls, JivoChat has a very friendly interface. The work teams maintain communication through Jivo Chat because it is easier to organize our chats and find previous conversations more easily, it is really much easier to share documents and relevant information about our work. **What do you dislike about JivoChat?** I really do not find anything negative, it is a very useful tool when you have to serve your customers in different applications. **Recommendations to others considering JivoChat:** I recommend this software if you have to maintain contact with suppliers, clients and work teams, it will make your life easier. **What problems is JivoChat solving and how is that benefiting you?** JivoChat is a tool that has made my life easier, I can contact my clients and through online chat, calls, facebook and instant telegram, I like that I can see when a client is writing, it is very easy to find the chats that I have had previously With each client, it has made my life in a brilliant way, I love the option that the phone has when a call is on hold, we can put music on hold and it makes it more relaxing for the client to wait for attention. I really love Jivo Chat. ### 17. Great easy-to-use Business Messenger **Rating:** 4.0/5.0 stars **Reviewed by:** Sergey P. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2020 **What do you like best about JivoChat?** Cool team and perfect service. It was a great experience to use Jivo on our website - the service works flawlessly, and customers are happy that they receive answers in seconds. **What do you dislike about JivoChat?** A few years ago we lacked the ability to customize the chat, but now this option is available! **Recommendations to others considering JivoChat:** If you prefer to help your customers with an easy-to-use omnichannel solution, you should choose Jivo as an excellent business messenger for your company. **What problems is JivoChat solving and how is that benefiting you?** Voximplant used Jivo in the first line of support for effective communication with customers who are looking for assistance or have finance-related questions. In both cases, Jivo helped to quickly resolve the client's issue in a convenient way. ### 18. Effective way of communication **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea L. | Software Engineer in automatic processes & Coiled Tubing, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2020 **What do you like best about JivoChat?** I particularly like it very much because it is very professional software that allows you to communicate with all clients and colleagues and can integrate with social networks, email platforms, among others, very efficiently and with incredible quality. **What do you dislike about JivoChat?** I have nothing negative to comment, because the time I have been using it has not given us a major problem **Recommendations to others considering JivoChat:** As a general recommendation I can say that most businesses should use JivoChat because it offers stable and secure communication with visitors to any website and at the same time integrating your social networks, emails and contacts. **What problems is JivoChat solving and how is that benefiting you?** In our project and budget creation department, we have implemented a small website just to contact clients and interested in engineering projects, there we have placed a space where you can attend to any client's concerns and keep them interested while communicating on a very fluid as JivoChat is ### 19. JivoChat is a free, multi-platform live chat service. **Rating:** 5.0/5.0 stars **Reviewed by:** Jackeline A. | Desarrollador Web, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2020 **What do you like best about JivoChat?** The main reason I implemented JivoChat on my organization's website is because it has a desktop application for Windows, which is the operating system I use daily. Additionally, I also like the fact that the application can also be managed through the web. The other reasons I like JivoChat are: * It has a feature to connect a corporate phone to receive calls directly from the application. * It has an analytics tool to track visitors. * It allows me to download customer data in Excel or CSV. * I can position the chat on the website in the location I desire. * I can create pre-chat buttons, so I can save time for customers. **What do you dislike about JivoChat?** I don't dislike anything at all. JivoChat is a completely free live chat service with features like calls, web traffic analysis, and applications for different platforms such as Windows, Linux, macOS. **Recommendations to others considering JivoChat:** My recommendation is to try the features of JivoChat. In my personal opinion, it's great to have a live chat service for your website that allows you to track customers across different platforms and is completely free at the same time. **What problems is JivoChat solving and how is that benefiting you?** Previously, customers could only communicate with us via email or phone calls, so we decided to implement JivoChat to offer a live chat service. The benefits have been as follows: * JivoChat was very easy to install, it only took a few minutes to insert the application's code into our website. * We can quickly respond to customers who have questions about our product, which has considerably increased our sales. * JivoChat allows us to download customer data, which has given us the opportunity to create a customer database. * With its desktop application for Windows, we can work comfortably and stay alert to its message notifications. ### 20. Great app for communication with customers **Rating:** 4.5/5.0 stars **Reviewed by:** Vitaly K. | CEO & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2020 **What do you like best about JivoChat?** The connection between another app CRM, analytics, mail. **What do you dislike about JivoChat?** Would like more configure options for some of the features. **Recommendations to others considering JivoChat:** Try the free trial and communicate with support so they recommend you all the best features and configuration **What problems is JivoChat solving and how is that benefiting you?** Get more leads. Faster communication with customers. ### 21. Useless software **Rating:** 0.0/5.0 stars **Reviewed by:** Karsten K. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2019 **What do you like best about JivoChat?** User interface is nice, call back functionality would be nice if it would work **What do you dislike about JivoChat?** Useless software - offers a call back functionality but the field the client can use to enter his phone number is in lots of countries to short. Client will not get an error message but connection fails. - customer service is promising a lot but never finally solving any problem or even replying to tickets. It is a black box. - chats should be delivered by email as important informations about the chat (like the URL the client visited or the source of the client) is not included in the chat archive. In 40% of the cases the emails are not sent by the Jivochat system. - If one is signed in on two devices, like desktop and mobile, and you sign out the status is changing on both devices, showing you are offline. As it should be. But still clients see you online and message are delivered. Status is automatically switchin back to online. - If you are signed in on a mobile device and one tries to accept an incoming chat, it often takes 2-3 minutes until one can answer the clients request. With this time delay a client is often gone from the chat. **Recommendations to others considering JivoChat:** Do not use it **What problems is JivoChat solving and how is that benefiting you?** initially it was a easy to use chat software, with more and new functionalities more and more bugs came up. and they have been never sorted even if they have been reported several times over a longer period of time ### 22. An alternative to create an effective communication bridge with customers **Rating:** 4.5/5.0 stars **Reviewed by:** Pascual A. | Sales Specialist, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2019 **What do you like best about JivoChat?** It is a very easy platform both to install and to handle and use, which allows me to interact in real time with customers and I can close sales much faster. It has an amazing design quite adaptable, being able to be compatible with mobile devices and It works with many operating systems, browsers and if desired through a mobile application. It allows me to enhance marketing actions, through timely calls to action and proactive messages. **What do you dislike about JivoChat?** Since I have used it I have no complaints about the service. It is truly excellent and with a very satisfactory voice and video quality. **Recommendations to others considering JivoChat:** It is a considerable option to attract more customers, build loyalty, increase sales and boost the economic and professional growth of any company. **What problems is JivoChat solving and how is that benefiting you?** It is a tool that helps me communicate very fluidly with customers through different platforms such as email and social networks. It also allows me to monitor communications in the sales area because I can monitor the quality of service, through conversations between other vendors in my charge and the clients that are supporting it. It is also an efficient and safe way to disseminate information to promote the products or services offered by the company. ### 23. JivoChat helps you to be communicated efficiently and quickly, with the best visual and auditory **Rating:** 5.0/5.0 stars **Reviewed by:** Wisneily G. | Executive, Banking, Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2019 **What do you like best about JivoChat?** JivoChat is an extremely useful tool especially for companies that provides efficient communication with my clients and work team through live chat, telephone, email, social networks, the latter is the best of this service because I can share my advertising accurately. with my client contacts on my personal and company social networks **What do you dislike about JivoChat?** JivoChat is a tool with a very friendly interface which is very good for working and keeping your team and customers informed **Recommendations to others considering JivoChat:** JivoChat is the best communication tool that exists, it has an easy-to-use interface and it integrates with your social networks what makes Marketing easier, keeping your customers informed of your products and services and at the same time capturing potential customers is Great **What problems is JivoChat solving and how is that benefiting you?** It is a tool that gives me everything I need in a single Software, its interface is very intuitive so it is easy to use it and in addition to all it has options of use that I love as for example I can be disconnected and see the documents to collect potential clients on my site, perform chat and messaging searches, with your calendar service I can schedule my meetings and synchronized tasks so that everything is under control, with my work team I can reach the debate and make information compatible with documents, files that with all the security stored in JivoChat is excellent for companies around kind ### 24. Extraordinary "JivoChat" communication software **Rating:** 5.0/5.0 stars **Reviewed by:** Isaac G. | Abogado, Mid-Market (51-1000 emp.) **Reviewed Date:** October 05, 2019 **What do you like best about JivoChat?** Jivo Chat is a multi-channel communication tool that allows me to be connected to a large group of people from anywhere in the world, the best thing about Jivo Chat is that through its chat automation I can hook customers and provide the best service while I find potential clients **What do you dislike about JivoChat?** Jivo Chat is a safe alternative to share important information, talk with your clients and your team. maintain a management of all clients in different social networks in one tool, I have never had problems with Jivo Chat and I hope to never have them **Recommendations to others considering JivoChat:** Jivo Chat is a tool that I recommend to all types of companies, it has worked great for me as a Commercial Lawyer has helped me to manage my communication with clients since I also have my private clients, so I must maintain all possible communication , in case of presenting any problem with an insurance policy, I always have to resolve immediately if my clients have any case due to fraud, it is essential that I am available Always, they are cases that cannot wait and if it worked for me wonderfully I know that those who use this Software will be delighted like Me, its interface is easy to use but robust **What problems is JivoChat solving and how is that benefiting you?** Jivo Chat gives me the possibility to invite other people to chat and get quick phrases for conversations, send quick files and at the same time monitor who visits my sites, what attracts me most to Jivo Chat that no other Software has is the Quick connection With my clients of their through their social networks, such as Facebook, Instagram and Telegram, for me it is an advantage to have all my clients in my various networks in one tool, it saves me a lot of time, its integration with CRM helps me to Manage my sales easily and safely, I can generate my contacts through email conversations and manage my files and documents easily and all in one software. ### 25. Direct and effective communication with our clients with JivoChat **Rating:** 5.0/5.0 stars **Reviewed by:** Finn W. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2019 **What do you like best about JivoChat?** We like JivoChat a lot because it has made it easier for our company to improve communication with our customers. With JivoChat we can talk in real time, provide support, assistance and answer any question or inquire through the chat, as well as mobile messaging or VoIP calls. It is a program that was very easy to install on our website, we use Wordpress but we know that it can also be used in Wix. Its panel is very intuitive and it is also very easy to use. **What do you dislike about JivoChat?** Since we used JivoChat no major bugs or problems have been presented, so really up to now we have nothing bad to say about this program. It is very good and fulfills everything it promises. It is a 100% reliable program. **Recommendations to others considering JivoChat:** Our company recommends you to use JivoChat, it is a very good online chat program that can help improve communication with your customers. **What problems is JivoChat solving and how is that benefiting you?** In direct communication with our visitors to the web is what we have benefited most, with JivoChat we can talk with our customers through chat, as at the same time with the ticket system, also integrating it with a phone number we can activate VoIP calls and also mobile messaging. The best thing is that this chat is not annoying for the client, it does not have to indicate name or email to write us, just open the chat, write us and go! It is also very useful your option to block annoying users, set up frequent questions to have ready answers. ### 26. Best option for business communication **Rating:** 5.0/5.0 stars **Reviewed by:** Adaulfo A. | Human Resources Manager, Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2019 **What do you like best about JivoChat?** It is a business tool that allows me to stay in touch with all my clients whom I have as contacts on my various social networks, email platforms, among others, in an efficient and quality manner. **What do you dislike about JivoChat?** I have no complaints about the service; it is excellent with quality voice and video. **Recommendations to others considering JivoChat:** All companies should use JivoChat because it opens the doors to secure communication with your clients by integrating your social networks, emails, and mobile contacts into a single application that makes it easier to stay connected. **What problems is JivoChat solving and how is that benefiting you?** It is a tool that allows me to communicate with customers who visit my website, Facebook, mobile contacts, and email. JivoChat allows me to stay in touch with all my customers in a single application. When I don't have my PC nearby and want to communicate from another device, I don't have to download the app; I simply work from the web, and its security system makes me feel confident to browse and communicate through JivoChat. I love this tool; its interface is very intuitive and simple, and its integrations with various operating systems make it very attractive. ### 27. Most Efficient and Affordable Customer Relation Manager System **Rating:** 5.0/5.0 stars **Reviewed by:** Franciscus Z. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2019 **What do you like best about JivoChat?** Jivo try to implement and combine the best feature from over CRM managing system. If you need complexity integrity with less knowledge of coding nor support systems, Jivo Chat is the answer! Why, they integrate all platform you need with 3 steps; login to the platform and connect their engine. It superb easy! Why I am telling this, Im own startup and we need to integrate modern and new customer experience. I've been told about Jivo, with less than a hour, we successfully integrate Jivo Chat to all cross platform. Funnelling to a single app called Jivo. Now you know your visitor infos and can treat them as your friend. **What do you dislike about JivoChat?** Well, all similar app have pros and con. Jivo Chat staffs treat me and my company as their new friend. I am personally just do not like when ticket support been delivered you will get someone else to assist you, In marketing and customer field, we have been study that we have to assist customer as their person in charge ,so the bounding chemistry will gained, rather transfer them to others. Even other supports still give their best shot to assist me, I just hope Jivo can make new feature to bound" the chemistry" with customer as they promises. **Recommendations to others considering JivoChat:** If you considering to use because of these three points; prices/ plan, products/ features, place/ platform integrity. Remember Jivo Chat! affordable, effective, and efficient. **What problems is JivoChat solving and how is that benefiting you?** We need a tools who can act as a bridge and solve the "IT" problems. We are not a big company, just a startup ho trying to reach the customer with different way. Pricing (their plans), product (features), and Place (platform) its majority problem for similar apps. But Jivo Chat solve the problems like you share the problem with your friend. They know for sure what the best solutions for you. ### 28. JivoChat the most updated and modern chat on the market **Rating:** 5.0/5.0 stars **Reviewed by:** James S. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2019 **What do you like best about JivoChat?** In our company we love to use JivoChat to communicate with all our clients, we can chat live and instantly no matter the country from where they visit us on our website. It is very easy to install, we just register, we personalize in chat and we install the code in our web and you're done! To use! And what we like the most is that it helps us increase sales. **What do you dislike about JivoChat?** All our experience with Jivochat has been positive, complies with everything it promises and for the moment it has not presented faults or errors. We recommend using this program 100% and although it is a relatively new program in comparison with other similar programs and that have more time on the market, JivoChat certainly deserves an opportunity in your company. **Recommendations to others considering JivoChat:** If you need a program that helps you communicate with visitors to your website, be always online and prepare answers for when you are not, in addition to having a large% increase your sales or services, JivoChat is the program that we can recommend. **What problems is JivoChat solving and how is that benefiting you?** In what most benefits our company is to gather new customers, increase sales and profits by increasing the contracting of our services with JivoChat. This program is not only a live chat system, it also offers integration to the email something that is very good to keep records and chat reports. It helps us to configure programmed or most frequent answers to always provide answers to our visitors. ### 29. We communicate with all our customers with JivoChat **Rating:** 5.0/5.0 stars **Reviewed by:** Rupert D. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2019 **What do you like best about JivoChat?** In our company we needed a program that would allow us to provide fast and excellent communication in real time, in addition to being modern, current, easy to use and easily implemented on our website, this we could find in JivoChat, it is an online chat program that we do not love and that allows us to communicate with our clients no matter the country where they write us, with JivoChat we are always online. **What do you dislike about JivoChat?** At the moment there is nothing negative that I can say about this program, it complies with what it promises, it has an excellent price (and a free plan), good support and in several languages (Spanish and English), it is modern, easy to use and install. JivoChat is very good in spite of the short time in the market and while it continues like this we do not have something negative to say. **Recommendations to others considering JivoChat:** We can simply say do not think twice and use JivoChat. **What problems is JivoChat solving and how is that benefiting you?** In what we benefit the most is the fast and fluid communication we have with our customers and those who visit our website and write us for a quote, question or assistance. Another thing that we have not benefited from is the easy and fast integration with Messenger, this great thing that allows us to provide response from that messaging through the JivoChat panel, this way we saved time and we can give immediate answers. We also use your mobile application, since it does not allow you to be online and respond from anywhere, and in any case at night we can leave activated the automated chat with answers already prepared for the most frequent questions. ### 30. JivoChat the best option for online chat **Rating:** 5.0/5.0 stars **Reviewed by:** Steven N. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2019 **What do you like best about JivoChat?** What we like most about JivoChat is its great live chat system, we can talk with our current and future customers at any time, instantly, no matter where they are. We also like your VoIP telephony system and integration with mail system. It is very easy to use and install, in addition to which your customizable system adapts to our company. **What do you dislike about JivoChat?** Since we have been using JivoChat on our website, it has behaved very well, it has not presented any errors, no errors, no problems. Therefore we have nothing bad to say about this program. **Recommendations to others considering JivoChat:** If your company is small and you can not afford a paid live chat system, JivoChat has a free plan with which you can start, and if your company is large and you can afford the expenses of an online chat with excellent features and functions, JivoChat is the program that we are going to recommend. - Integrations with Messenger. - VoIP Telephony. - Postal system. - Live chat 24 hours a day. - Mobile app. - Desktop application. - Web version. **What problems is JivoChat solving and how is that benefiting you?** Sales, many positive sales, that is what we have benefited most in our company since we used JivoChat, we can communicate with all our customers with their live chat and in the same way with their VoIP telephony system, which means that communication with our customers is closer and friendly, because we can solve all your doubts and get potential customers and secure sales. ### 31. We serve all our customers with JivoChat **Rating:** 5.0/5.0 stars **Reviewed by:** Jim M. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2019 **What do you like best about JivoChat?** In our company we take as one of our main pillars the importance of communication with the client and JivoChat understands us completely, this is a really effective livechat, easy to handle and very elegant, that adapts very easily in the pages in which implements, in addition to this as a means of communication between us and the client the conversation flows very fast and by this we mean that the entry and sending of messages is extremely fast and our users have said they are very comfortable with JivoChat since we implemented it, The best part is that it is for a very affordable price. **What do you dislike about JivoChat?** With JivoChat we are very happy to be able to say with bases that we have not had any problem or inconvenience that has been presented to us in the time we have been using it since it has done a great job, and in such a case of finding ourselves with an error we are willing to do a constructive criticism to contribute to the improvement of the service. **Recommendations to others considering JivoChat:** If we are talking about a recommendation based on JivoChat, the best we could give is that you do not hesitate to use this wonderful LiveChat that has improved each aspect in relation to the client, and if your concern is to spend money do not worry about anything because JivoChat also offers a free plan that you can implement on your page right now if you wish. **What problems is JivoChat solving and how is that benefiting you?** With JivoChat we have been able to solve many problems with its excellent service since as we have said before for us communication and customer service is of great importance but the real problem lies in what is the best means to achieve good communication, and With the arrival of JivoChat we realized that it was what we were looking for. Thanks to this we can answer the client practically instantly since not only the messages arrive quickly to us but also this one offers us a view of what the user is writing before we send it which helps us to think in advance about the answer that will be given, another of its great features is the automatic response that can be scheduled for when none of the customer assistance workers is available, which helps us a lot to control the situation in those cases while waiting someone who serves the customer, finally we could not stop mentioning their mobile application that helps us to serve the customer from anywhere without any problem. ### 32. JivoChat the best program for online communication **Rating:** 5.0/5.0 stars **Reviewed by:** Russell S. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2019 **What do you like best about JivoChat?** We made a long evaluation about which live chat program to use and JivoChat is the one we liked the most, it is modern, updated, it adapts a lot to our website and company, and it helps us in the most important thing that is being able to communicate with our clients. or future clients to attend their programs, concerns or quotations. **What do you dislike about JivoChat?** So far there is something we do not like about this program, we believe that it complies with everything it promises, it stays updated, it has very accessible prices and good support. **Recommendations to others considering JivoChat:** If you need a program that allows you to communicate with your clients or web visitors in real time, JivoChat is the program that we can recommend for you, it does not matter if you are a large or small company, JivoChat can adapt to you. **What problems is JivoChat solving and how is that benefiting you?** Our company needed a program to chat live (ON TIME), with any client no matter where it was or the time, with JivoChat we can do this easily, besides that you have excellent features that can not help to improve, like a system of calls, integration with Facebook Messenger that helps us to have everything in one place, record system or history about the chat and an option that allows us to see what the user writes before sending it, this is certainly very useful since we allows to develop a faster response or solution. ### 33. JivoChat currently the best live chat on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Miles G. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2019 **What do you like best about JivoChat?** JivoChat we like because it allows us to communicate with our customers live, in addition to that we can monitor visitors and history of visits. It is very easy to install and configure as well as to use it. Its platform is modern, simple and very simple with all the necessary options to provide a good experience in the chat. No matter the place or language in which they visit us or write to us, with JivoChat we are always available and with your translator we can communicate. **What do you dislike about JivoChat?** So far, there is really nothing wrong with this tool, JivoChat fulfills everything it promises in its features. We can only mention that when there are updates for a few moments it can present failures but it is simply because of the update, then it works great. **Recommendations to others considering JivoChat:** If you need a program that is easy to use, install and that mainly helps you communicate with your web visitors in real time and convert them into potential customers or buyers, JivoChat in is the program that we will 100% recommend you to use. **What problems is JivoChat solving and how is that benefiting you?** With JivoChat we have benefited too much, we started using your free plan and then we changed to the payment plan that offers more features (we needed to integrate more agents), with this program we increase sales and income. We also make an easy and fast integration with Facebook Messenger and in this way we manage the messages of our Facebook social page and the messages on our website from JivoChat. ### 34. JivoChat the best of the market in online chat **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie C. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2019 **What do you like best about JivoChat?** JivoChat LOVES us because it is the program that best adapted to what we needed in our company. We needed to improve in sales, in the fast attention of the client and the communication, and JivoChat was the modern chat, cheap and simple to use that we could find that allowed us to communicate with our clients live. We provide assistance and immediate communication. **What do you dislike about JivoChat?** So far we have not had any problems with this program, on the contrary everything has been excellent and in any case we can only mention that the times that we have seen slowness or failures, has been when JivoChat is updated but rest the experience on our web It has been very positive. **Recommendations to others considering JivoChat:** If you need a good live chat and you do not even have enough monetary resources, JivoChat has a free plan (of 5 agents) that will allow you to implement this program on your website. Definitely we invite you not to think about it anymore and use JivoChat! **What problems is JivoChat solving and how is that benefiting you?** In what we benefit most, is in the time and quality of the chat responses, since this program has a feature that allows us to read what the visitor writes in the chat even before sending it and so we can prepare a quick response and efficient that suits your concerns or needs. In addition, we have the mobile application version, which allows us to respond anywhere and at night we activate the automatic mode with a predefined response and our company always has an online chat. ### 35. Real-time communication with JivoChat **Rating:** 5.0/5.0 stars **Reviewed by:** Dann B. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2019 **What do you like best about JivoChat?** What we love most about JivoChat is that it complies with what is most important and essential, and that is to be able to communicate with our customers and the best thing is that it is REAL TIME! No matter the country, the time, we can simply communicate with them, provide support, and sales budget. Its design is modern, it is adaptable, it is very easy to install on the web and easy to use. **What do you dislike about JivoChat?** Since we used JivoChat we have not had any problems, the program has worked correctly and the support is always attentive to anything that comes our way. **Recommendations to others considering JivoChat:** If you need a chat in real time to communicate with people who visit your website that is beautiful, simple, good and easy to use, we recommend JivoChat. **What problems is JivoChat solving and how is that benefiting you?** In what more our company has benefited, is in the increase of sales, since through our chat (with JivoChat), we can specify them, and even encourage sales, since it has an "invitation to chat" what which helps us to get the attention of the potential customer or potential buyer. It also has an excellent integration with Facebook Messenger and Telegram something that allows us to respond from the same place, which saves us some time and work. And finally we can mention that it has a tool that allows us to see what the visitor writes on the web before sending it, which allows us to be prepared to give a faster response or solution. ### 36. Close communication with our customers **Rating:** 4.5/5.0 stars **Reviewed by:** Gerardo S. | Information Safeguard at all time, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2019 **What do you like best about JivoChat?** I can clarify many doubts to all users who visit my website, with this chat the communication is more fluid **What do you dislike about JivoChat?** the chat windows displayed on the website is very wide and covers a lot on the screen **Recommendations to others considering JivoChat:** after using this software they will increase the number of visits of their website, for the fuid interaction that it will present with the visitors **What problems is JivoChat solving and how is that benefiting you?** With the script code provided by the jivochat page it is possible to unify it in the index file of my website and in this way to increase the visits to my website ### 37. JivoChat the best online chat to communicate with our customers **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2019 **What do you like best about JivoChat?** After our company made a great search for online chat programs, JivoChat was the best option we could find. It was easy to install and use, but the best thing has been its operation, since the main thing is to communicate with our customers or visitors on our website. We can use your ticket system to attend technical solutions and keep a record and reports of them. **What do you dislike about JivoChat?** At the moment we do not have any complaint of this program, for us it has been up to everything it offers, it has good prices (I even have a free plan), in addition to having innovative features to be a program with little time in the market, it's worth using because of how good it is. **Recommendations to others considering JivoChat:** If you need a program to communicate with your customers in real time, attend sales or support and technical assistance, JivoChat is the best program you can use. **What problems is JivoChat solving and how is that benefiting you?** In the most that has benefited our company has been in communication with our customers and future customers through chat in real time. This program has allowed us to communicate with people from different countries, always staying connected, because if we do not use the desktop version or the browser version, we can also use the mobile application that allows us to be online anytime and anywhere. Besides that it has an excellent feature that allows us to leave an automatic response system for the most frequent questions, this undoubtedly helps us a lot and offers us a great advantage in response time. ### 38. The most modern chat in real time is JivoChat **Rating:** 5.0/5.0 stars **Reviewed by:** George W. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2019 **What do you like best about JivoChat?** JivoChat has been the best option for real-time chat that could find our company to communicate with visitors to our page. One of its best features that we can see, is its integration with Facebook Messenger, which allows to have the messages of that platform in JivoChat, all in one place. **What do you dislike about JivoChat?** We have used and evaluated other programs similar to JivoChat and for the moment we think it is an excellent and very complete program that fulfills all the necessary things to serve the clients of our website. **Recommendations to others considering JivoChat:** If you need to serve your customers to increase your sales, offer assistance and technical support, maintain an order with chat records and answers, JivoChat is the program that we are going to recommend. **What problems is JivoChat solving and how is that benefiting you?** JivoChat has allowed us to provide better communication with visitors and potential potential customers who visit our website. It is very easy to use and install on the web, it also has a modern and customizable design. It fulfills its function of chat in real time, no matter which country your client connects to, you can chat with him. You can integrate it with your company email, Messenger, Telegram and phone number for phone calls. If we are not connected to the chat, it is not necessary to lose clients since we can leave automatic answers already collected, we have definitely benefited a lot with the use of this program. ### 39. JivoChat online chat that helps you get more sales **Rating:** 5.0/5.0 stars **Reviewed by:** Tim B. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2019 **What do you like best about JivoChat?** JivoChat has been the program that as its slogan says "Turn your website visitors into paying customers", we implemented it on our website mainly because we needed to capture sales and without a doubt it was the best decision! It was easy to install on our website. Its platform is modern and simple, with the indicated tools to provide excellent support and sales assistance with your live chat. **What do you dislike about JivoChat?** Despite being a relatively new program (they do not have as much time in the market as others), it does not have as much negative aspects or problems. We can only mention that when there is an update available for JivoChat, in the process of the update this may present some flaws in the chat but we believe that this is understandable, but for the rest we have nothing more to say. **Recommendations to others considering JivoChat:** Whether you want to improve the technical support of your website, improve your sales or have a more direct communication with your customers, JivoChat is the best program you can use. **What problems is JivoChat solving and how is that benefiting you?** We have been able to communicate with clients from different countries, no matter the place, no matter the time, with JivoChat we can attend them easily and quickly, and in case we are not online, it has a very good feature that allows us to leave questions and answer frequently. already prepared to always serve our customers. In addition, it has a mobile application that allows us to be in chat always! ### 40. JivoChat live chat for free and updated **Rating:** 5.0/5.0 stars **Reviewed by:** Lain A. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2019 **What do you like best about JivoChat?** Before knowing JivoChat we spent a good time reviewing other live chat programs, and JivoChat seemed perfect to us from the moment we saw it and even more when we deployed it on our website. From the first moment it has allowed us to communicate with our visitors in real time and regardless of the country they come from, the messages are instantaneous and their registration and ticketing system is very good. **What do you dislike about JivoChat?** As we mentioned before for us JivoChat has been perfect and for the moment we have not contracted any negative aspect in it. **Recommendations to others considering JivoChat:** If your company is small and you can not pay for a program like this, you can use the free plan that JivoChat has, that is something that is definitely a benefit for small companies, but we also want to mention other characteristics that we have seen important and that have benefited us: - Desktop, mobile and browser agent applications - Unlimited chats and websites - Customizable chat in 20 languages - Answers canned with an automatic assistant. - Customizable chat in 20 languages **What problems is JivoChat solving and how is that benefiting you?** Our company has been very benefited with this program because from the beginning the first thing was to communicate with our customers in real time and no matter where they were from and JivoChat offers us indicators to direct clients, analysis according to location, support according to the department to which the client wants to communicate, something that helps us have more orderly records (and order saves time), reports delivered daily by email. ### 41. JivoChat minimalist and modern online chat **Rating:** 5.0/5.0 stars **Reviewed by:** Randall W. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2019 **What do you like best about JivoChat?** JivoChat is the program that has allowed us to communicate with all the people who visit our website and want a quote, hiring or support. No matter where the client (or future customer) connects with JivoChat, we can use live chat no matter which country you are connecting to. It is easy to use and install. It is modern and intuitive to look at with a very simple and direct platform. **What do you dislike about JivoChat?** So far everything has been perfect with this program, our company gets what it wants and is to communicate and serve our customers through JivoChat. It is a program that undoubtedly fulfills what it promises. **Recommendations to others considering JivoChat:** If you need a live chat easy to install, use, modern and that suits the design of your website. In addition to having excellent integrations that can serve you as us, integrations such as Google Analytics, Magento, WordPress, Joomla, Drupal, Opencart, PrestaShop. **What problems is JivoChat solving and how is that benefiting you?** Mainly in what our company has benefited is in improving sales. With JivoChat we can use the option of Invitation to chat, which helps us to capture the customer's attention when you visit our website. Another benefit has been the integration with Facebook Messenger that allows us to keep all the chat in one place. But the best feature of all has been the option of seeing what the client writes before sending it, this allows our agents to formulate a good answer or solution with time for our client. ### 42. Modern and fun chat with JivoChat **Rating:** 5.0/5.0 stars **Reviewed by:** Mike J. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2019 **What do you like best about JivoChat?** JivoChat is the perfect program to chat online with the people and future clients that visit our web. What we liked the most was how easy it is to install it, it is customizable and it adapted very well to our website. We enter your panel from the web browser or installing a desktop application and the best is your mobile application that allows us to respond to our customers anywhere, whether in the car, in the store, in the office. **What do you dislike about JivoChat?** JivoChat for us has turned out to be a great program and we have not found anything negative in its implementation and use on our website. **Recommendations to others considering JivoChat:** JivoChat is the best online chat in spite of the little time you have in the market, modern, easy to use and install. We recommend you blindly to use it. **What problems is JivoChat solving and how is that benefiting you?** We have benefited the most from JivoChat by attending our clients in search of advice, quotes or purchases. With live chat we can give you a real-time response, in addition to that we can integrate our Facebook Messegen to JivoChat and thus have everything in one place. We started using the free chat to try it but once a month we decided to change to the payment plan since it had better features. We have been able to deploy it on our Mac and Windows computers, in addition to our mobile devices, Adroid and iSO, which allows us to always be connected and not lose any client due to lack of answers. ### 43. JivoChat the best in the market for online chat **Rating:** 5.0/5.0 stars **Reviewed by:** Sean M. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2019 **What do you like best about JivoChat?** JivoChat is the best way to talk to our future clients and existing clients in the online chat instantaneously and we can even integrate it easily with our email, calls, Telegram, Facebook Messenger and more, all in one place in an orderly manner. It also makes a vebre compilation of information about the visitor who wants to communicate with us, shows us his location, mail, previously visited pages, something that is very useful when working and communicating. **What do you dislike about JivoChat?** We have nothing negative to mention about this program, we are very happy to use it on our website because it allows us to do the most important thing and is to communicate with our customers and meet their requests in real time through chat. **Recommendations to others considering JivoChat:** We recommend blindly using JivoChat and you will not regret it. It is simple, easy to use, modern, with a simple and beautiful design. It has good integrations with third-party tools and you can use it and your customers can view it from different devices such as Windows, Mac, iOS and Android. Use it! **What problems is JivoChat solving and how is that benefiting you?** JivoChat has made our work much easier because it offers very good features that save time and improve our work. One of them is to be able to see what the client writes before sending it, this gives us an advantage to prepare a response and offer a solution with time. We can also make calls and provide more personalized attention and possibly even make a sale more effectively. Also we must mention that the integration with Messenger is very good because we can answer those messages directly from JivoChat. ### 44. The best you can do is use JivoChat on your website **Rating:** 5.0/5.0 stars **Reviewed by:** Pavel M. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2019 **What do you like best about JivoChat?** JivoChat for us has been the best live chat! We have used others but we believe that this is very complete, meets all what it promises, besides being very modern and beautiful in sight. We can integrate it with our email, mobile application, Messenger and Telephony. With this chat we can offer support to our visitors and future clients no matter the country from where they visit us. **What do you dislike about JivoChat?** From JivoChat we can only mention that it has poor support, they do not respond in time and we believe that this should improve, since if we have a serious problem in the chat and they give us assistance quickly, this could cause us to lose sales and arrears in our support. But the program itself is very good and we have no complaints about it. **Recommendations to others considering JivoChat:** JivoChat is the best in online chat for any company, whether large or small, so we recommend using it 100%! **What problems is JivoChat solving and how is that benefiting you?** JivoChat has allowed us to exchange chat between our agents, carry a report of the messages, leave an automated response to the frequently asked questions. In addition, we can configure an automatic pop-up message that is activated when a client visits us. And something very important is that it gives us a complete information of the person who visits us with social profiles and location of the country. ### 45. JivoChat the best free chat for your website **Rating:** 5.0/5.0 stars **Reviewed by:** Michael P. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2019 **What do you like best about JivoChat?** JivoChat is the best program you can use to install an online chat for your website. If you are a large company or above all small JivoChat is the right program for you, it is modern, fast, easy to use and install and complies with the functions it promises, which is to keep in touch with the visitors of your website and chat with them in real time regardless of the place or country where they are connecting. **What do you dislike about JivoChat?** At the moment we have nothing negative to say about JivoChat, it has behaved at the height of what it offers and we are very pleased to use it on our website. **Recommendations to others considering JivoChat:** We recommend using this program if you need a modern and easy-to-use program to communicate with your clients through online chat. You can use from its free version that offers you 5 agents or the test that includes all the features of the free version and many more. It is quick to install it on your page so it will not take you long. Undoubtedly you must acquire JivoChat to use it on your website and communicate directly with your customers. **What problems is JivoChat solving and how is that benefiting you?** With this program integrated in our web we have been able to communicate with the visitors to the web and with futures customers and former clients that require advisory, support or to finalize some sale. Of course the best of all is that it is in real time and it does not matter which country the visitor is. You can transfer files, integrate with Google Analytics, quick answers to frequently asked questions, translator. Besides that you can use it in the desktop version, panel in the web browser or the mobile application, which allows you to be available in the chat for your clients. ### 46. The most modern, light and easy to use live chat **Rating:** 5.0/5.0 stars **Reviewed by:** Paul P. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2019 **What do you like best about JivoChat?** JivoChat has been the best live chat we have been able to implement. Previously we used another one and when we changed to JivoChat we saw the improvements. Its design is modern, beautiful and striking. You can customize it and adapt it to the appearance of your website. It is very easy to install and put it to work on your page. And obviously it fulfills the main requirement of chatting with your visitors and very possible clients in real time when visiting your website or web business. **What do you dislike about JivoChat?** We really do not have anything negative to say about JivoChat, it has worked very well for us, we can only mention that since it has been on the market for a short time, it does not have as many integrations with third parties, but we hope that they will be added over time. **Recommendations to others considering JivoChat:** Just use it! JivoChat is the best live chat that you will find and that is worth using. **What problems is JivoChat solving and how is that benefiting you?** JivoChat has offered us great benefits, has translation in 20 languages, you can use it on different platforms such as Mac, Windows, iPhone and Android. You can also integrate it with Facebook and Messenger and receive the messages in one place (the JivoChat platform), in addition to having the basic integrations such as Wordpress, PrestaShop, Joomla, Drupal and others, something that has been very useful for us. It also has an excellent feature since it has a code that shows what the client is writing before sending it, something that does not make it much easier to respond quickly. ### 47. JivoChat the best live chat for small businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Cate R. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2019 **What do you like best about JivoChat?** I love JivoChat because if you are not an expert in live chat this tool is very easy to use. Everything is simple, from the installation, to the implementation to the web page where you are going to use it. We can offer our clients support on our website 24 hours a day if we wish. The automated chat can be used in case some agent is available, which allows to have the reception of the visitor. **What do you dislike about JivoChat?** The only thing that can displease us about this tool, which is that if a visitor cancels the chat by not being served on time, the system fails and can cancel other requests, which affects us by not receiving notifications of messages from new visitors . If the support of JivoChat manages to solve this problem in your system, without a doubt it would be the best live chat of all. **Recommendations to others considering JivoChat:** We recommend using this program if you are a small company and want to implement a live chat on your website. If you do not have much knowledge about the installation, I assure you that this program will not present any challenge since it is very easy to install. Also if you want to keep in touch with your customers, regardless of the country they come from, JivoChat is what we recommend for you. **What problems is JivoChat solving and how is that benefiting you?** We have benefited from this program from its free plan that allows us to use 5 agents to serve customers, also when implementing it from a desktop program or an application in the mobile, which allows us to maintain a 24/7 support on our website. , something that helps us keep our visitors happy. ### 48. JivoChat is the best multi-channel live chat app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2019 **What do you like best about JivoChat?** JivoChat is a great communication suite for your business. I use it mainly for chat and callbacks and it definitely deserves 5 10 points, I also like their option which allow us to read what user is typing. its great. **What do you dislike about JivoChat?** This software is absolutely perfect and they keep adding new features and integrations every month. **What problems is JivoChat solving and how is that benefiting you?** Sales engagement Customer support Telephony ### 49. Great product with small fixes I would do **Rating:** 5.0/5.0 stars **Reviewed by:** Taras K. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2019 **What do you like best about JivoChat?** It’s a great way to communicate professionally with website users. Also a great way to get information from your users, like city they are from and emails. **What do you dislike about JivoChat?** Mostly everything is good, Except they sometimes do not provide correct information about your daily performance with chat **What problems is JivoChat solving and how is that benefiting you?** Great way to provide customer service, especially to people who doesn’t like to speak on the phone ### 50. Jivochat is growing and improving a lot his software **Rating:** 4.5/5.0 stars **Reviewed by:** Ivan C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2018 **What do you like best about JivoChat?** Today is the best omnichannel tool that I've already used **What do you dislike about JivoChat?** Some things can be improved in the usability and maybe some better integrations for omnichannel **Recommendations to others considering JivoChat:** Jivochat is ease to use and fast to implement. Jivochat is for every kind of user experience level with internet softwares **What problems is JivoChat solving and how is that benefiting you?** Jivochat add a chat support in your website that have some integrations with Whatsapp, phone calls and others, that help us to improve our customer attendance ## JivoChat Discussions - [Is JivoChat legit?](https://www.g2.com/discussions/is-jivochat-legit) - 2 comments, 1 upvote - [View JivoChat pricing details and edition comparison](https://www.g2.com/products/jivochat/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+19%3A57%3A05+-0500&secure%5Bsession_id%5D=9664b82f-e0d1-438b-bc85-1e2657c00b07&secure%5Btoken%5D=17c5673a7d13132f0b0a81babee5095c23b21df441c6f39be116f06b0b473f63&format=llm_user) ## JivoChat Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Generative AI** - AI Text Generation - AI Text Summarization ## Top JivoChat Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,841 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,685 reviews) - [tawk.to](https://www.g2.com/products/tawk-to/reviews) - 4.5/5.0 (196 reviews)