JivoChat

5.0
(15)

JivoChat is a free live chat for online businesses to talk to their customers in real time. It offers you to build a 360° customer support system and to connect message funnels, offer calls, configure and customize freely.

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JivoChat review by Charlie C.
Charlie C.
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"JivoChat the best of the market in online chat"

What do you like best?

JivoChat LOVES us because it is the program that best adapted to what we needed in our company. We needed to improve in sales, in the fast attention of the client and the communication, and JivoChat was the modern chat, cheap and simple to use that we could find that allowed us to communicate with our clients live. We provide assistance and immediate communication.

What do you dislike?

So far we have not had any problems with this program, on the contrary everything has been excellent and in any case we can only mention that the times that we have seen slowness or failures, has been when JivoChat is updated but rest the experience on our web It has been very positive.

Recommendations to others considering the product:

If you need a good live chat and you do not even have enough monetary resources, JivoChat has a free plan (of 5 agents) that will allow you to implement this program on your website. Definitely we invite you not to think about it anymore and use JivoChat!

What problems are you solving with the product? What benefits have you realized?

In what we benefit most, is in the time and quality of the chat responses, since this program has a feature that allows us to read what the visitor writes in the chat even before sending it and so we can prepare a quick response and efficient that suits your concerns or needs. In addition, we have the mobile application version, which allows us to respond anywhere and at night we activate the automatic mode with a predefined response and our company always has an online chat.

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JivoChat review by David M.
David M.
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"JivoChat the best online chat to communicate with our customers"

What do you like best?

After our company made a great search for online chat programs, JivoChat was the best option we could find. It was easy to install and use, but the best thing has been its operation, since the main thing is to communicate with our customers or visitors on our website. We can use your ticket system to attend technical solutions and keep a record and reports of them.

What do you dislike?

At the moment we do not have any complaint of this program, for us it has been up to everything it offers, it has good prices (I even have a free plan), in addition to having innovative features to be a program with little time in the market, it's worth using because of how good it is.

Recommendations to others considering the product:

If you need a program to communicate with your customers in real time, attend sales or support and technical assistance, JivoChat is the best program you can use.

What problems are you solving with the product? What benefits have you realized?

In the most that has benefited our company has been in communication with our customers and future customers through chat in real time. This program has allowed us to communicate with people from different countries, always staying connected, because if we do not use the desktop version or the browser version, we can also use the mobile application that allows us to be online anytime and anywhere. Besides that it has an excellent feature that allows us to leave an automatic response system for the most frequent questions, this undoubtedly helps us a lot and offers us a great advantage in response time.

What Live Chat solution do you use?

Thanks for letting us know!
JivoChat review by Tim B.
Tim B.
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"JivoChat online chat that helps you get more sales"

What do you like best?

JivoChat has been the program that as its slogan says "Turn your website visitors into paying customers", we implemented it on our website mainly because we needed to capture sales and without a doubt it was the best decision! It was easy to install on our website. Its platform is modern and simple, with the indicated tools to provide excellent support and sales assistance with your live chat.

What do you dislike?

Despite being a relatively new program (they do not have as much time in the market as others), it does not have as much negative aspects or problems. We can only mention that when there is an update available for JivoChat, in the process of the update this may present some flaws in the chat but we believe that this is understandable, but for the rest we have nothing more to say.

Recommendations to others considering the product:

Whether you want to improve the technical support of your website, improve your sales or have a more direct communication with your customers, JivoChat is the best program you can use.

What problems are you solving with the product? What benefits have you realized?

We have been able to communicate with clients from different countries, no matter the place, no matter the time, with JivoChat we can attend them easily and quickly, and in case we are not online, it has a very good feature that allows us to leave questions and answer frequently. already prepared to always serve our customers. In addition, it has a mobile application that allows us to be in chat always!

JivoChat review by Randall W.
Randall W.
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"JivoChat minimalist and modern online chat"

What do you like best?

JivoChat is the program that has allowed us to communicate with all the people who visit our website and want a quote, hiring or support. No matter where the client (or future customer) connects with JivoChat, we can use live chat no matter which country you are connecting to. It is easy to use and install. It is modern and intuitive to look at with a very simple and direct platform.

What do you dislike?

So far everything has been perfect with this program, our company gets what it wants and is to communicate and serve our customers through JivoChat. It is a program that undoubtedly fulfills what it promises.

Recommendations to others considering the product:

If you need a live chat easy to install, use, modern and that suits the design of your website. In addition to having excellent integrations that can serve you as us, integrations such as Google Analytics, Magento, WordPress, Joomla, Drupal, Opencart, PrestaShop.

What problems are you solving with the product? What benefits have you realized?

Mainly in what our company has benefited is in improving sales. With JivoChat we can use the option of Invitation to chat, which helps us to capture the customer's attention when you visit our website. Another benefit has been the integration with Facebook Messenger that allows us to keep all the chat in one place. But the best feature of all has been the option of seeing what the client writes before sending it, this allows our agents to formulate a good answer or solution with time for our client.

JivoChat review by Mike J.
Mike J.
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"Modern and fun chat with JivoChat"

What do you like best?

JivoChat is the perfect program to chat online with the people and future clients that visit our web. What we liked the most was how easy it is to install it, it is customizable and it adapted very well to our website. We enter your panel from the web browser or installing a desktop application and the best is your mobile application that allows us to respond to our customers anywhere, whether in the car, in the store, in the office.

What do you dislike?

JivoChat for us has turned out to be a great program and we have not found anything negative in its implementation and use on our website.

Recommendations to others considering the product:

JivoChat is the best online chat in spite of the little time you have in the market, modern, easy to use and install. We recommend you blindly to use it.

What problems are you solving with the product? What benefits have you realized?

We have benefited the most from JivoChat by attending our clients in search of advice, quotes or purchases. With live chat we can give you a real-time response, in addition to that we can integrate our Facebook Messegen to JivoChat and thus have everything in one place. We started using the free chat to try it but once a month we decided to change to the payment plan since it had better features. We have been able to deploy it on our Mac and Windows computers, in addition to our mobile devices, Adroid and iSO, which allows us to always be connected and not lose any client due to lack of answers.

JivoChat review by George W.
George W.
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"The most modern chat in real time is JivoChat"

What do you like best?

JivoChat has been the best option for real-time chat that could find our company to communicate with visitors to our page. One of its best features that we can see, is its integration with Facebook Messenger, which allows to have the messages of that platform in JivoChat, all in one place.

What do you dislike?

We have used and evaluated other programs similar to JivoChat and for the moment we think it is an excellent and very complete program that fulfills all the necessary things to serve the clients of our website.

Recommendations to others considering the product:

If you need to serve your customers to increase your sales, offer assistance and technical support, maintain an order with chat records and answers, JivoChat is the program that we are going to recommend.

What problems are you solving with the product? What benefits have you realized?

JivoChat has allowed us to provide better communication with visitors and potential potential customers who visit our website. It is very easy to use and install on the web, it also has a modern and customizable design. It fulfills its function of chat in real time, no matter which country your client connects to, you can chat with him. You can integrate it with your company email, Messenger, Telegram and phone number for phone calls. If we are not connected to the chat, it is not necessary to lose clients since we can leave automatic answers already collected, we have definitely benefited a lot with the use of this program.

JivoChat review by Lain A.
Lain A.
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"JivoChat live chat for free and updated"

What do you like best?

Before knowing JivoChat we spent a good time reviewing other live chat programs, and JivoChat seemed perfect to us from the moment we saw it and even more when we deployed it on our website. From the first moment it has allowed us to communicate with our visitors in real time and regardless of the country they come from, the messages are instantaneous and their registration and ticketing system is very good.

What do you dislike?

As we mentioned before for us JivoChat has been perfect and for the moment we have not contracted any negative aspect in it.

Recommendations to others considering the product:

If your company is small and you can not pay for a program like this, you can use the free plan that JivoChat has, that is something that is definitely a benefit for small companies, but we also want to mention other characteristics that we have seen important and that have benefited us:

- Desktop, mobile and browser agent applications

- Unlimited chats and websites

- Customizable chat in 20 languages

- Answers canned with an automatic assistant.

- Customizable chat in 20 languages

What problems are you solving with the product? What benefits have you realized?

Our company has been very benefited with this program because from the beginning the first thing was to communicate with our customers in real time and no matter where they were from and JivoChat offers us indicators to direct clients, analysis according to location, support according to the department to which the client wants to communicate, something that helps us have more orderly records (and order saves time), reports delivered daily by email.

JivoChat review by Sean M.
Sean M.
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"JivoChat the best in the market for online chat"

What do you like best?

JivoChat is the best way to talk to our future clients and existing clients in the online chat instantaneously and we can even integrate it easily with our email, calls, Telegram, Facebook Messenger and more, all in one place in an orderly manner. It also makes a vebre compilation of information about the visitor who wants to communicate with us, shows us his location, mail, previously visited pages, something that is very useful when working and communicating.

What do you dislike?

We have nothing negative to mention about this program, we are very happy to use it on our website because it allows us to do the most important thing and is to communicate with our customers and meet their requests in real time through chat.

Recommendations to others considering the product:

We recommend blindly using JivoChat and you will not regret it. It is simple, easy to use, modern, with a simple and beautiful design. It has good integrations with third-party tools and you can use it and your customers can view it from different devices such as Windows, Mac, iOS and Android. Use it!

What problems are you solving with the product? What benefits have you realized?

JivoChat has made our work much easier because it offers very good features that save time and improve our work. One of them is to be able to see what the client writes before sending it, this gives us an advantage to prepare a response and offer a solution with time. We can also make calls and provide more personalized attention and possibly even make a sale more effectively. Also we must mention that the integration with Messenger is very good because we can answer those messages directly from JivoChat.

JivoChat review by Pavel M.
Pavel M.
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"The best you can do is use JivoChat on your website"

What do you like best?

JivoChat for us has been the best live chat! We have used others but we believe that this is very complete, meets all what it promises, besides being very modern and beautiful in sight. We can integrate it with our email, mobile application, Messenger and Telephony. With this chat we can offer support to our visitors and future clients no matter the country from where they visit us.

What do you dislike?

From JivoChat we can only mention that it has poor support, they do not respond in time and we believe that this should improve, since if we have a serious problem in the chat and they give us assistance quickly, this could cause us to lose sales and arrears in our support. But the program itself is very good and we have no complaints about it.

Recommendations to others considering the product:

JivoChat is the best in online chat for any company, whether large or small, so we recommend using it 100%!

What problems are you solving with the product? What benefits have you realized?

JivoChat has allowed us to exchange chat between our agents, carry a report of the messages, leave an automated response to the frequently asked questions. In addition, we can configure an automatic pop-up message that is activated when a client visits us. And something very important is that it gives us a complete information of the person who visits us with social profiles and location of the country.

JivoChat review by Michael P.
Michael P.
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"JivoChat the best free chat for your website"

What do you like best?

JivoChat is the best program you can use to install an online chat for your website. If you are a large company or above all small JivoChat is the right program for you, it is modern, fast, easy to use and install and complies with the functions it promises, which is to keep in touch with the visitors of your website and chat with them in real time regardless of the place or country where they are connecting.

What do you dislike?

At the moment we have nothing negative to say about JivoChat, it has behaved at the height of what it offers and we are very pleased to use it on our website.

Recommendations to others considering the product:

We recommend using this program if you need a modern and easy-to-use program to communicate with your clients through online chat. You can use from its free version that offers you 5 agents or the test that includes all the features of the free version and many more. It is quick to install it on your page so it will not take you long. Undoubtedly you must acquire JivoChat to use it on your website and communicate directly with your customers.

What problems are you solving with the product? What benefits have you realized?

With this program integrated in our web we have been able to communicate with the visitors to the web and with futures customers and former clients that require advisory, support or to finalize some sale. Of course the best of all is that it is in real time and it does not matter which country the visitor is. You can transfer files, integrate with Google Analytics, quick answers to frequently asked questions, translator. Besides that you can use it in the desktop version, panel in the web browser or the mobile application, which allows you to be available in the chat for your clients.

JivoChat review by Paul P.
Paul P.
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"The most modern, light and easy to use live chat"

What do you like best?

JivoChat has been the best live chat we have been able to implement. Previously we used another one and when we changed to JivoChat we saw the improvements. Its design is modern, beautiful and striking. You can customize it and adapt it to the appearance of your website. It is very easy to install and put it to work on your page. And obviously it fulfills the main requirement of chatting with your visitors and very possible clients in real time when visiting your website or web business.

What do you dislike?

We really do not have anything negative to say about JivoChat, it has worked very well for us, we can only mention that since it has been on the market for a short time, it does not have as many integrations with third parties, but we hope that they will be added over time.

Recommendations to others considering the product:

Just use it! JivoChat is the best live chat that you will find and that is worth using.

What problems are you solving with the product? What benefits have you realized?

JivoChat has offered us great benefits, has translation in 20 languages, you can use it on different platforms such as Mac, Windows, iPhone and Android. You can also integrate it with Facebook and Messenger and receive the messages in one place (the JivoChat platform), in addition to having the basic integrations such as Wordpress, PrestaShop, Joomla, Drupal and others, something that has been very useful for us. It also has an excellent feature since it has a code that shows what the client is writing before sending it, something that does not make it much easier to respond quickly.

JivoChat review by Cate R.
Cate R.
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"JivoChat the best live chat for small businesses"

What do you like best?

I love JivoChat because if you are not an expert in live chat this tool is very easy to use. Everything is simple, from the installation, to the implementation to the web page where you are going to use it. We can offer our clients support on our website 24 hours a day if we wish. The automated chat can be used in case some agent is available, which allows to have the reception of the visitor.

What do you dislike?

The only thing that can displease us about this tool, which is that if a visitor cancels the chat by not being served on time, the system fails and can cancel other requests, which affects us by not receiving notifications of messages from new visitors . If the support of JivoChat manages to solve this problem in your system, without a doubt it would be the best live chat of all.

Recommendations to others considering the product:

We recommend using this program if you are a small company and want to implement a live chat on your website. If you do not have much knowledge about the installation, I assure you that this program will not present any challenge since it is very easy to install. Also if you want to keep in touch with your customers, regardless of the country they come from, JivoChat is what we recommend for you.

What problems are you solving with the product? What benefits have you realized?

We have benefited from this program from its free plan that allows us to use 5 agents to serve customers, also when implementing it from a desktop program or an application in the mobile, which allows us to maintain a 24/7 support on our website. , something that helps us keep our visitors happy.

JivoChat review by Ivan C.
Ivan C.
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Jivochat is growing and improving a lot his software"

What do you like best?

Today is the best omnichannel tool that I've already used

What do you dislike?

Some things can be improved in the usability and maybe some better integrations for omnichannel

Recommendations to others considering the product:

Jivochat is ease to use and fast to implement. Jivochat is for every kind of user experience level with internet softwares

What problems are you solving with the product? What benefits have you realized?

Jivochat add a chat support in your website that have some integrations with Whatsapp, phone calls and others, that help us to improve our customer attendance

JivoChat review by User in Information Technology and Services
User in Information Technology and Services
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"Great tool for connecting with visitor!"

What do you like best?

This connects us with our visitors the moment they visit our site. Time can divert someones interest, giving the access to connect with a real person in real time is a great tool.

What do you dislike?

No dislikes. It gets everything done that wee need.

What problems are you solving with the product? What benefits have you realized?

Visitors would only be able to call us or submit a request to be contacted. Now we have the opportunity to connect with them in a quick chat and give them instant access to a sales rep.

JivoChat review by Taras K.
Taras K.
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"Great product with small fixes I would do"

What do you like best?

It’s a great way to communicate professionally with website users. Also a great way to get information from your users, like city they are from and emails.

What do you dislike?

Mostly everything is good,

Except they sometimes do not provide correct information about your daily performance with chat

What problems are you solving with the product? What benefits have you realized?

Great way to provide customer service, especially to people who doesn’t like to speak on the phone

Kate from G2

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