JivoChat Reviews & Product Details


What is JivoChat?

JivoChat is a free live chat for online businesses to talk to their customers in real time. It offers you to build a 360° customer support system and to connect message funnels, offer calls, configure and customize freely.

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JivoChat Profile Details

JivoChat Profile Details

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Bugra Cil

Website
www.jivochat.com
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Vendor
JivoChat
Company Website
Year Founded
2012
HQ Location
Wilmington, DE
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
64
Twitter
@JivoChat
Twitter Followers
45
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iSpring Solutions
Mirago Marketing Digital

JivoChat Reviews

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Consultant
Mid-Market
(201-500 employees)
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"JivoChat the best of the market in online chat"

What do you like best?

JivoChat LOVES us because it is the program that best adapted to what we needed in our company. We needed to improve in sales, in the fast attention of the client and the communication, and JivoChat was the modern chat, cheap and simple to use that we could find that allowed us to communicate with our clients live. We provide assistance and immediate communication.

What do you dislike?

So far we have not had any problems with this program, on the contrary everything has been excellent and in any case we can only mention that the times that we have seen slowness or failures, has been when JivoChat is updated but rest the experience on our web It has been very positive.

Recommendations to others considering the product:

If you need a good live chat and you do not even have enough monetary resources, JivoChat has a free plan (of 5 agents) that will allow you to implement this program on your website. Definitely we invite you not to think about it anymore and use JivoChat!

What problems are you solving with the product? What benefits have you realized?

In what we benefit most, is in the time and quality of the chat responses, since this program has a feature that allows us to read what the visitor writes in the chat even before sending it and so we can prepare a quick response and efficient that suits your concerns or needs. In addition, we have the mobile application version, which allows us to respond anywhere and at night we activate the automatic mode with a predefined response and our company always has an online chat.

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Consultant
Mid-Market
(201-500 employees)
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"JivoChat the best online chat to communicate with our customers"

What do you like best?

After our company made a great search for online chat programs, JivoChat was the best option we could find. It was easy to install and use, but the best thing has been its operation, since the main thing is to communicate with our customers or visitors on our website. We can use your ticket system to attend technical solutions and keep a record and reports of them.

What do you dislike?

At the moment we do not have any complaint of this program, for us it has been up to everything it offers, it has good prices (I even have a free plan), in addition to having innovative features to be a program with little time in the market, it's worth using because of how good it is.

Recommendations to others considering the product:

If you need a program to communicate with your customers in real time, attend sales or support and technical assistance, JivoChat is the best program you can use.

What problems are you solving with the product? What benefits have you realized?

In the most that has benefited our company has been in communication with our customers and future customers through chat in real time. This program has allowed us to communicate with people from different countries, always staying connected, because if we do not use the desktop version or the browser version, we can also use the mobile application that allows us to be online anytime and anywhere. Besides that it has an excellent feature that allows us to leave an automatic response system for the most frequent questions, this undoubtedly helps us a lot and offers us a great advantage in response time.

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Consultant
Mid-Market
(201-500 employees)
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"JivoChat online chat that helps you get more sales"

What do you like best?

JivoChat has been the program that as its slogan says "Turn your website visitors into paying customers", we implemented it on our website mainly because we needed to capture sales and without a doubt it was the best decision! It was easy to install on our website. Its platform is modern and simple, with the indicated tools to provide excellent support and sales assistance with your live chat.

What do you dislike?

Despite being a relatively new program (they do not have as much time in the market as others), it does not have as much negative aspects or problems. We can only mention that when there is an update available for JivoChat, in the process of the update this may present some flaws in the chat but we believe that this is understandable, but for the rest we have nothing more to say.

Recommendations to others considering the product:

Whether you want to improve the technical support of your website, improve your sales or have a more direct communication with your customers, JivoChat is the best program you can use.

What problems are you solving with the product? What benefits have you realized?

We have been able to communicate with clients from different countries, no matter the place, no matter the time, with JivoChat we can attend them easily and quickly, and in case we are not online, it has a very good feature that allows us to leave questions and answer frequently. already prepared to always serve our customers. In addition, it has a mobile application that allows us to be in chat always!

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Consultant
Mid-Market
(201-500 employees)
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"Direct and effective communication with our clients with JivoChat"

What do you like best?

We like JivoChat a lot because it has made it easier for our company to improve communication with our customers. With JivoChat we can talk in real time, provide support, assistance and answer any question or inquire through the chat, as well as mobile messaging or VoIP calls. It is a program that was very easy to install on our website, we use Wordpress but we know that it can also be used in Wix. Its panel is very intuitive and it is also very easy to use.

What do you dislike?

Since we used JivoChat no major bugs or problems have been presented, so really up to now we have nothing bad to say about this program. It is very good and fulfills everything it promises. It is a 100% reliable program.

Recommendations to others considering the product:

Our company recommends you to use JivoChat, it is a very good online chat program that can help improve communication with your customers.

What problems are you solving with the product? What benefits have you realized?

In direct communication with our visitors to the web is what we have benefited most, with JivoChat we can talk with our customers through chat, as at the same time with the ticket system, also integrating it with a phone number we can activate VoIP calls and also mobile messaging. The best thing is that this chat is not annoying for the client, it does not have to indicate name or email to write us, just open the chat, write us and go! It is also very useful your option to block annoying users, set up frequent questions to have ready answers.

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Consultant
Mid-Market
(201-500 employees)
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"JivoChat minimalist and modern online chat"

What do you like best?

JivoChat is the program that has allowed us to communicate with all the people who visit our website and want a quote, hiring or support. No matter where the client (or future customer) connects with JivoChat, we can use live chat no matter which country you are connecting to. It is easy to use and install. It is modern and intuitive to look at with a very simple and direct platform.

What do you dislike?

So far everything has been perfect with this program, our company gets what it wants and is to communicate and serve our customers through JivoChat. It is a program that undoubtedly fulfills what it promises.

Recommendations to others considering the product:

If you need a live chat easy to install, use, modern and that suits the design of your website. In addition to having excellent integrations that can serve you as us, integrations such as Google Analytics, Magento, WordPress, Joomla, Drupal, Opencart, PrestaShop.

What problems are you solving with the product? What benefits have you realized?

Mainly in what our company has benefited is in improving sales. With JivoChat we can use the option of Invitation to chat, which helps us to capture the customer's attention when you visit our website. Another benefit has been the integration with Facebook Messenger that allows us to keep all the chat in one place. But the best feature of all has been the option of seeing what the client writes before sending it, this allows our agents to formulate a good answer or solution with time for our client.

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Consultant
Mid-Market
(201-500 employees)
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"Modern and fun chat with JivoChat"

What do you like best?

JivoChat is the perfect program to chat online with the people and future clients that visit our web. What we liked the most was how easy it is to install it, it is customizable and it adapted very well to our website. We enter your panel from the web browser or installing a desktop application and the best is your mobile application that allows us to respond to our customers anywhere, whether in the car, in the store, in the office.

What do you dislike?

JivoChat for us has turned out to be a great program and we have not found anything negative in its implementation and use on our website.

Recommendations to others considering the product:

JivoChat is the best online chat in spite of the little time you have in the market, modern, easy to use and install. We recommend you blindly to use it.

What problems are you solving with the product? What benefits have you realized?

We have benefited the most from JivoChat by attending our clients in search of advice, quotes or purchases. With live chat we can give you a real-time response, in addition to that we can integrate our Facebook Messegen to JivoChat and thus have everything in one place. We started using the free chat to try it but once a month we decided to change to the payment plan since it had better features. We have been able to deploy it on our Mac and Windows computers, in addition to our mobile devices, Adroid and iSO, which allows us to always be connected and not lose any client due to lack of answers.

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Consultant
Mid-Market
(201-500 employees)
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"The most modern chat in real time is JivoChat"

What do you like best?

JivoChat has been the best option for real-time chat that could find our company to communicate with visitors to our page. One of its best features that we can see, is its integration with Facebook Messenger, which allows to have the messages of that platform in JivoChat, all in one place.

What do you dislike?

We have used and evaluated other programs similar to JivoChat and for the moment we think it is an excellent and very complete program that fulfills all the necessary things to serve the clients of our website.

Recommendations to others considering the product:

If you need to serve your customers to increase your sales, offer assistance and technical support, maintain an order with chat records and answers, JivoChat is the program that we are going to recommend.

What problems are you solving with the product? What benefits have you realized?

JivoChat has allowed us to provide better communication with visitors and potential potential customers who visit our website. It is very easy to use and install on the web, it also has a modern and customizable design. It fulfills its function of chat in real time, no matter which country your client connects to, you can chat with him. You can integrate it with your company email, Messenger, Telegram and phone number for phone calls. If we are not connected to the chat, it is not necessary to lose clients since we can leave automatic answers already collected, we have definitely benefited a lot with the use of this program.

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Consultant
Mid-Market
(201-500 employees)
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"JivoChat live chat for free and updated"

What do you like best?

Before knowing JivoChat we spent a good time reviewing other live chat programs, and JivoChat seemed perfect to us from the moment we saw it and even more when we deployed it on our website. From the first moment it has allowed us to communicate with our visitors in real time and regardless of the country they come from, the messages are instantaneous and their registration and ticketing system is very good.

What do you dislike?

As we mentioned before for us JivoChat has been perfect and for the moment we have not contracted any negative aspect in it.

Recommendations to others considering the product:

If your company is small and you can not pay for a program like this, you can use the free plan that JivoChat has, that is something that is definitely a benefit for small companies, but we also want to mention other characteristics that we have seen important and that have benefited us:

- Desktop, mobile and browser agent applications

- Unlimited chats and websites

- Customizable chat in 20 languages

- Answers canned with an automatic assistant.

- Customizable chat in 20 languages

What problems are you solving with the product? What benefits have you realized?

Our company has been very benefited with this program because from the beginning the first thing was to communicate with our customers in real time and no matter where they were from and JivoChat offers us indicators to direct clients, analysis according to location, support according to the department to which the client wants to communicate, something that helps us have more orderly records (and order saves time), reports delivered daily by email.

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Small-Business
(11-50 employees)
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"Most Efficient and Affordable Customer Relation Manager System"

What do you like best?

Jivo try to implement and combine the best feature from over CRM managing system. If you need complexity integrity with less knowledge of coding nor support systems, Jivo Chat is the answer! Why, they integrate all platform you need with 3 steps; login to the platform and connect their engine. It superb easy! Why I am telling this, Im own startup and we need to integrate modern and new customer experience. I've been told about Jivo, with less than a hour, we successfully integrate Jivo Chat to all cross platform. Funnelling to a single app called Jivo. Now you know your visitor infos and can treat them as your friend.

What do you dislike?

Well, all similar app have pros and con. Jivo Chat staffs treat me and my company as their new friend. I am personally just do not like when ticket support been delivered you will get someone else to assist you, In marketing and customer field, we have been study that we have to assist customer as their person in charge ,so the bounding chemistry will gained, rather transfer them to others. Even other supports still give their best shot to assist me, I just hope Jivo can make new feature to bound" the chemistry" with customer as they promises.

Recommendations to others considering the product:

If you considering to use because of these three points; prices/ plan, products/ features, place/ platform integrity. Remember Jivo Chat! affordable, effective, and efficient.

What problems are you solving with the product? What benefits have you realized?

We need a tools who can act as a bridge and solve the "IT" problems. We are not a big company, just a startup ho trying to reach the customer with different way. Pricing (their plans), product (features), and Place (platform) its majority problem for similar apps. But Jivo Chat solve the problems like you share the problem with your friend. They know for sure what the best solutions for you.

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Consultant
Mid-Market
(201-500 employees)
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"JivoChat the best in the market for online chat"

What do you like best?

JivoChat is the best way to talk to our future clients and existing clients in the online chat instantaneously and we can even integrate it easily with our email, calls, Telegram, Facebook Messenger and more, all in one place in an orderly manner. It also makes a vebre compilation of information about the visitor who wants to communicate with us, shows us his location, mail, previously visited pages, something that is very useful when working and communicating.

What do you dislike?

We have nothing negative to mention about this program, we are very happy to use it on our website because it allows us to do the most important thing and is to communicate with our customers and meet their requests in real time through chat.

Recommendations to others considering the product:

We recommend blindly using JivoChat and you will not regret it. It is simple, easy to use, modern, with a simple and beautiful design. It has good integrations with third-party tools and you can use it and your customers can view it from different devices such as Windows, Mac, iOS and Android. Use it!

What problems are you solving with the product? What benefits have you realized?

JivoChat has made our work much easier because it offers very good features that save time and improve our work. One of them is to be able to see what the client writes before sending it, this gives us an advantage to prepare a response and offer a solution with time. We can also make calls and provide more personalized attention and possibly even make a sale more effectively. Also we must mention that the integration with Messenger is very good because we can answer those messages directly from JivoChat.

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Consultant
Mid-Market
(201-500 employees)
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"The best you can do is use JivoChat on your website"

What do you like best?

JivoChat for us has been the best live chat! We have used others but we believe that this is very complete, meets all what it promises, besides being very modern and beautiful in sight. We can integrate it with our email, mobile application, Messenger and Telephony. With this chat we can offer support to our visitors and future clients no matter the country from where they visit us.

What do you dislike?

From JivoChat we can only mention that it has poor support, they do not respond in time and we believe that this should improve, since if we have a serious problem in the chat and they give us assistance quickly, this could cause us to lose sales and arrears in our support. But the program itself is very good and we have no complaints about it.

Recommendations to others considering the product:

JivoChat is the best in online chat for any company, whether large or small, so we recommend using it 100%!

What problems are you solving with the product? What benefits have you realized?

JivoChat has allowed us to exchange chat between our agents, carry a report of the messages, leave an automated response to the frequently asked questions. In addition, we can configure an automatic pop-up message that is activated when a client visits us. And something very important is that it gives us a complete information of the person who visits us with social profiles and location of the country.

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Consultant
Mid-Market
(201-500 employees)
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"JivoChat the most updated and modern chat on the market"

What do you like best?

In our company we love to use JivoChat to communicate with all our clients, we can chat live and instantly no matter the country from where they visit us on our website. It is very easy to install, we just register, we personalize in chat and we install the code in our web and you're done! To use! And what we like the most is that it helps us increase sales.

What do you dislike?

All our experience with Jivochat has been positive, complies with everything it promises and for the moment it has not presented faults or errors. We recommend using this program 100% and although it is a relatively new program in comparison with other similar programs and that have more time on the market, JivoChat certainly deserves an opportunity in your company.

Recommendations to others considering the product:

If you need a program that helps you communicate with visitors to your website, be always online and prepare answers for when you are not, in addition to having a large% increase your sales or services, JivoChat is the program that we can recommend.

What problems are you solving with the product? What benefits have you realized?

In what most benefits our company is to gather new customers, increase sales and profits by increasing the contracting of our services with JivoChat. This program is not only a live chat system, it also offers integration to the email something that is very good to keep records and chat reports. It helps us to configure programmed or most frequent answers to always provide answers to our visitors.

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Consultant
Mid-Market
(201-500 employees)
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"JivoChat the best free chat for your website"

What do you like best?

JivoChat is the best program you can use to install an online chat for your website. If you are a large company or above all small JivoChat is the right program for you, it is modern, fast, easy to use and install and complies with the functions it promises, which is to keep in touch with the visitors of your website and chat with them in real time regardless of the place or country where they are connecting.

What do you dislike?

At the moment we have nothing negative to say about JivoChat, it has behaved at the height of what it offers and we are very pleased to use it on our website.

Recommendations to others considering the product:

We recommend using this program if you need a modern and easy-to-use program to communicate with your clients through online chat. You can use from its free version that offers you 5 agents or the test that includes all the features of the free version and many more. It is quick to install it on your page so it will not take you long. Undoubtedly you must acquire JivoChat to use it on your website and communicate directly with your customers.

What problems are you solving with the product? What benefits have you realized?

With this program integrated in our web we have been able to communicate with the visitors to the web and with futures customers and former clients that require advisory, support or to finalize some sale. Of course the best of all is that it is in real time and it does not matter which country the visitor is. You can transfer files, integrate with Google Analytics, quick answers to frequently asked questions, translator. Besides that you can use it in the desktop version, panel in the web browser or the mobile application, which allows you to be available in the chat for your clients.

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Consultant
Mid-Market
(201-500 employees)
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"JivoChat the best option for online chat"

What do you like best?

What we like most about JivoChat is its great live chat system, we can talk with our current and future customers at any time, instantly, no matter where they are. We also like your VoIP telephony system and integration with mail system. It is very easy to use and install, in addition to which your customizable system adapts to our company.

What do you dislike?

Since we have been using JivoChat on our website, it has behaved very well, it has not presented any errors, no errors, no problems. Therefore we have nothing bad to say about this program.

Recommendations to others considering the product:

If your company is small and you can not afford a paid live chat system, JivoChat has a free plan with which you can start, and if your company is large and you can afford the expenses of an online chat with excellent features and functions, JivoChat is the program that we are going to recommend.

- Integrations with Messenger.

- VoIP Telephony.

- Postal system.

- Live chat 24 hours a day.

- Mobile app.

- Desktop application.

- Web version.

What problems are you solving with the product? What benefits have you realized?

Sales, many positive sales, that is what we have benefited most in our company since we used JivoChat, we can communicate with all our customers with their live chat and in the same way with their VoIP telephony system, which means that communication with our customers is closer and friendly, because we can solve all your doubts and get potential customers and secure sales.

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Consultant
Mid-Market
(201-500 employees)
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"We serve all our customers with JivoChat"

What do you like best?

In our company we take as one of our main pillars the importance of communication with the client and JivoChat understands us completely, this is a really effective livechat, easy to handle and very elegant, that adapts very easily in the pages in which implements, in addition to this as a means of communication between us and the client the conversation flows very fast and by this we mean that the entry and sending of messages is extremely fast and our users have said they are very comfortable with JivoChat since we implemented it, The best part is that it is for a very affordable price.

What do you dislike?

With JivoChat we are very happy to be able to say with bases that we have not had any problem or inconvenience that has been presented to us in the time we have been using it since it has done a great job, and in such a case of finding ourselves with an error we are willing to do a constructive criticism to contribute to the improvement of the service.

Recommendations to others considering the product:

If we are talking about a recommendation based on JivoChat, the best we could give is that you do not hesitate to use this wonderful LiveChat that has improved each aspect in relation to the client, and if your concern is to spend money do not worry about anything because JivoChat also offers a free plan that you can implement on your page right now if you wish.

What problems are you solving with the product? What benefits have you realized?

With JivoChat we have been able to solve many problems with its excellent service since as we have said before for us communication and customer service is of great importance but the real problem lies in what is the best means to achieve good communication, and With the arrival of JivoChat we realized that it was what we were looking for. Thanks to this we can answer the client practically instantly since not only the messages arrive quickly to us but also this one offers us a view of what the user is writing before we send it which helps us to think in advance about the answer that will be given, another of its great features is the automatic response that can be scheduled for when none of the customer assistance workers is available, which helps us a lot to control the situation in those cases while waiting someone who serves the customer, finally we could not stop mentioning their mobile application that helps us to serve the customer from anywhere without any problem.

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Consultant
Mid-Market
(201-500 employees)
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"JivoChat the best program for online communication"

What do you like best?

We made a long evaluation about which live chat program to use and JivoChat is the one we liked the most, it is modern, updated, it adapts a lot to our website and company, and it helps us in the most important thing that is being able to communicate with our clients. or future clients to attend their programs, concerns or quotations.

What do you dislike?

So far there is something we do not like about this program, we believe that it complies with everything it promises, it stays updated, it has very accessible prices and good support.

Recommendations to others considering the product:

If you need a program that allows you to communicate with your clients or web visitors in real time, JivoChat is the program that we can recommend for you, it does not matter if you are a large or small company, JivoChat can adapt to you.

What problems are you solving with the product? What benefits have you realized?

Our company needed a program to chat live (ON TIME), with any client no matter where it was or the time, with JivoChat we can do this easily, besides that you have excellent features that can not help to improve, like a system of calls, integration with Facebook Messenger that helps us to have everything in one place, record system or history about the chat and an option that allows us to see what the user writes before sending it, this is certainly very useful since we allows to develop a faster response or solution.

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Consultant
Mid-Market
(201-500 employees)
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"We communicate with all our customers with JivoChat"

What do you like best?

In our company we needed a program that would allow us to provide fast and excellent communication in real time, in addition to being modern, current, easy to use and easily implemented on our website, this we could find in JivoChat, it is an online chat program that we do not love and that allows us to communicate with our clients no matter the country where they write us, with JivoChat we are always online.

What do you dislike?

At the moment there is nothing negative that I can say about this program, it complies with what it promises, it has an excellent price (and a free plan), good support and in several languages (Spanish and English), it is modern, easy to use and install. JivoChat is very good in spite of the short time in the market and while it continues like this we do not have something negative to say.

Recommendations to others considering the product:

We can simply say do not think twice and use JivoChat.

What problems are you solving with the product? What benefits have you realized?

In what we benefit the most is the fast and fluid communication we have with our customers and those who visit our website and write us for a quote, question or assistance. Another thing that we have not benefited from is the easy and fast integration with Messenger, this great thing that allows us to provide response from that messaging through the JivoChat panel, this way we saved time and we can give immediate answers. We also use your mobile application, since it does not allow you to be online and respond from anywhere, and in any case at night we can leave activated the automated chat with answers already prepared for the most frequent questions.

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Consultant
Mid-Market
(201-500 employees)
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"JivoChat currently the best live chat on the market"

What do you like best?

JivoChat we like because it allows us to communicate with our customers live, in addition to that we can monitor visitors and history of visits. It is very easy to install and configure as well as to use it. Its platform is modern, simple and very simple with all the necessary options to provide a good experience in the chat. No matter the place or language in which they visit us or write to us, with JivoChat we are always available and with your translator we can communicate.

What do you dislike?

So far, there is really nothing wrong with this tool, JivoChat fulfills everything it promises in its features. We can only mention that when there are updates for a few moments it can present failures but it is simply because of the update, then it works great.

Recommendations to others considering the product:

If you need a program that is easy to use, install and that mainly helps you communicate with your web visitors in real time and convert them into potential customers or buyers, JivoChat in is the program that we will 100% recommend you to use.

What problems are you solving with the product? What benefits have you realized?

With JivoChat we have benefited too much, we started using your free plan and then we changed to the payment plan that offers more features (we needed to integrate more agents), with this program we increase sales and income. We also make an easy and fast integration with Facebook Messenger and in this way we manage the messages of our Facebook social page and the messages on our website from JivoChat.

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Consultant
Mid-Market
(201-500 employees)
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"The most modern, light and easy to use live chat"

What do you like best?

JivoChat has been the best live chat we have been able to implement. Previously we used another one and when we changed to JivoChat we saw the improvements. Its design is modern, beautiful and striking. You can customize it and adapt it to the appearance of your website. It is very easy to install and put it to work on your page. And obviously it fulfills the main requirement of chatting with your visitors and very possible clients in real time when visiting your website or web business.

What do you dislike?

We really do not have anything negative to say about JivoChat, it has worked very well for us, we can only mention that since it has been on the market for a short time, it does not have as many integrations with third parties, but we hope that they will be added over time.

Recommendations to others considering the product:

Just use it! JivoChat is the best live chat that you will find and that is worth using.

What problems are you solving with the product? What benefits have you realized?

JivoChat has offered us great benefits, has translation in 20 languages, you can use it on different platforms such as Mac, Windows, iPhone and Android. You can also integrate it with Facebook and Messenger and receive the messages in one place (the JivoChat platform), in addition to having the basic integrations such as Wordpress, PrestaShop, Joomla, Drupal and others, something that has been very useful for us. It also has an excellent feature since it has a code that shows what the client is writing before sending it, something that does not make it much easier to respond quickly.

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Consultant
Mid-Market
(201-500 employees)
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Verified Current User
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"Real-time communication with JivoChat"

What do you like best?

What we love most about JivoChat is that it complies with what is most important and essential, and that is to be able to communicate with our customers and the best thing is that it is REAL TIME! No matter the country, the time, we can simply communicate with them, provide support, and sales budget. Its design is modern, it is adaptable, it is very easy to install on the web and easy to use.

What do you dislike?

Since we used JivoChat we have not had any problems, the program has worked correctly and the support is always attentive to anything that comes our way.

Recommendations to others considering the product:

If you need a chat in real time to communicate with people who visit your website that is beautiful, simple, good and easy to use, we recommend JivoChat.

What problems are you solving with the product? What benefits have you realized?

In what more our company has benefited, is in the increase of sales, since through our chat (with JivoChat), we can specify them, and even encourage sales, since it has an "invitation to chat" what which helps us to get the attention of the potential customer or potential buyer. It also has an excellent integration with Facebook Messenger and Telegram something that allows us to respond from the same place, which saves us some time and work. And finally we can mention that it has a tool that allows us to see what the visitor writes on the web before sending it, which allows us to be prepared to give a faster response or solution.

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Consultant
Mid-Market
(201-500 employees)
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Verified Current User
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"JivoChat the best live chat for small businesses"

What do you like best?

I love JivoChat because if you are not an expert in live chat this tool is very easy to use. Everything is simple, from the installation, to the implementation to the web page where you are going to use it. We can offer our clients support on our website 24 hours a day if we wish. The automated chat can be used in case some agent is available, which allows to have the reception of the visitor.

What do you dislike?

The only thing that can displease us about this tool, which is that if a visitor cancels the chat by not being served on time, the system fails and can cancel other requests, which affects us by not receiving notifications of messages from new visitors . If the support of JivoChat manages to solve this problem in your system, without a doubt it would be the best live chat of all.

Recommendations to others considering the product:

We recommend using this program if you are a small company and want to implement a live chat on your website. If you do not have much knowledge about the installation, I assure you that this program will not present any challenge since it is very easy to install. Also if you want to keep in touch with your customers, regardless of the country they come from, JivoChat is what we recommend for you.

What problems are you solving with the product? What benefits have you realized?

We have benefited from this program from its free plan that allows us to use 5 agents to serve customers, also when implementing it from a desktop program or an application in the mobile, which allows us to maintain a 24/7 support on our website. , something that helps us keep our visitors happy.

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Founder
Small-Business
(11-50 employees)
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Jivochat is growing and improving a lot his software"

What do you like best?

Today is the best omnichannel tool that I've already used

What do you dislike?

Some things can be improved in the usability and maybe some better integrations for omnichannel

Recommendations to others considering the product:

Jivochat is ease to use and fast to implement. Jivochat is for every kind of user experience level with internet softwares

What problems are you solving with the product? What benefits have you realized?

Jivochat add a chat support in your website that have some integrations with Whatsapp, phone calls and others, that help us to improve our customer attendance

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UI
Mid-Market
(51-200 employees)
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"Great tool for connecting with visitor!"

What do you like best?

This connects us with our visitors the moment they visit our site. Time can divert someones interest, giving the access to connect with a real person in real time is a great tool.

What do you dislike?

No dislikes. It gets everything done that wee need.

What problems are you solving with the product? What benefits have you realized?

Visitors would only be able to call us or submit a request to be contacted. Now we have the opportunity to connect with them in a quick chat and give them instant access to a sales rep.

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A
Small-Business
(2-10 employees)
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"JivoChat is the best multi-channel live chat app"

What do you like best?

JivoChat is a great communication suite for your business. I use it mainly for chat and callbacks and it definitely deserves 5 10 points, I also like their option which allow us to read what user is typing. its great.

What do you dislike?

This software is absolutely perfect and they keep adding new features and integrations every month.

What problems are you solving with the product? What benefits have you realized?

Sales engagement

Customer support

Telephony

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Marketing Specialist
Internet
Small-Business
(2-10 employees)
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"Great product with small fixes I would do"

What do you like best?

It’s a great way to communicate professionally with website users. Also a great way to get information from your users, like city they are from and emails.

What do you dislike?

Mostly everything is good,

Except they sometimes do not provide correct information about your daily performance with chat

What problems are you solving with the product? What benefits have you realized?

Great way to provide customer service, especially to people who doesn’t like to speak on the phone

JivoChat Features

  • Pop-up Chat
  • Notifications
  • Targeted Emails
  • In-App Messaging
  • Customization
  • Conversation Archiving

JivoChat User Ratings

9.9
Ease of Use
Average: 8.9*
9.6
Quality of Support
Average: 8.6*
9.9
Ease of Setup
Average: 8.7*
* Live Chat Category
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JivoChat Categories on G2