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JivoChat Reviews & Product Details

JivoChat is an all-in-one business messenger designed to enhance customer communication by integrating multiple channels into a single platform. It enables businesses to engage with clients through live chat, social media, messengers, and phone calls, ensuring seamless and efficient interactions. Key Features and Functionality: - Omnichannel Support: Consolidates various communication channels, including WhatsApp, Instagram, Facebook, Telegram, email, and Apple Business Chat, allowing businesses to interact with customers on their preferred platforms. - Live Chat for Websites and Mobile Apps: Provides customizable chat widgets for both web and mobile platforms, facilitating real-time engagement with website visitors and app users. - Chatbots and AI Integration: Utilizes AI-powered chatbots to handle standard inquiries, automate responses, and operate 24/7, thereby reducing the workload on human agents. - Proactive Engagement Tools: Features proactive chat invitations, pre-chat buttons, and real-time visitor monitoring to initiate conversations and boost conversion rates. - CRM Integration: Offers built-in CRM capabilities and integrates with existing CRM systems, enabling efficient management of customer interactions and data. - Telephony and Video Calls: Supports voice calls, video calls, and callback features, providing versatile communication options to meet diverse customer needs. Primary Value and Solutions Provided: JivoChat addresses the challenge of fragmented customer communication by unifying various channels into a single interface, enhancing response times and customer satisfaction. Its AI-driven automation and chatbot features allow businesses to handle a high volume of inquiries efficiently, reducing operational costs. The platform's proactive engagement tools and real-time monitoring capabilities help in capturing leads and increasing conversion rates. By integrating with existing CRM systems and offering comprehensive analytics, JivoChat empowers businesses to streamline their customer service processes and build stronger relationships with their clients.

Seller

JivoChat

Discussions

JivoChat Community

Overview by

Bugra Cil

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

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Bianca C.

MOBILE SUPPORT

Telecommunications

Small-Business (50 or fewer emp.)

10/31/2025

Guest users or non-business users of the software, not included in G2 scores.

"Limited Live Chat Features Disappoint"

2.5/5

What do you like best about JivoChat?

Not much to like it was very limited in regards to live chat, it is a good starting point if you have never used these types of applications for live chat Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

Not much to like it was very limited in regards to live chat, didn't seem advanced enough for what we were using it for Review collected by and hosted on G2.com.

Priscila G.

Founder & CEO

Small-Business (50 or fewer emp.)

1/30/2025

"Simple and easy service"

3.5/5

What do you like best about JivoChat?

I find the part about creating service channels very efficient and easy to use. Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

What we don't like very much is the code weighing a bit on the Core Web Vitals. Review collected by and hosted on G2.com.

Adnan S.

Small-Business (50 or fewer emp.)

2/10/2024

"The features doesn't work even after reporting the problem several times over the last 2 years"

1/5

What do you like best about JivoChat?

Easy app. I guess the everyone can use it for basic features, but if you want more from the functions, there is always problem. Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

There is a lot of the functions, but they are not working. For example the Mandatory to listen for telephony channel is not working at all. The customer support not even reply to our account... Very bad quality of technical support. Review collected by and hosted on G2.com.

Daniel T.

Developer of Investment Idea

Small-Business (50 or fewer emp.)

4/28/2024

"Feedback on JivoChat Experience"

2.5/5

What do you like best about JivoChat?

I like JivoChat's cool design, it adds a modern touch to our website. Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

I find the setup process for JivoChat to be somewhat confusing and time-consuming. Review collected by and hosted on G2.com.

Ellis L.

Events Services

Small-Business (50 or fewer emp.)

1/2/2024

"Great service and compact product"

5/5

What do you like best about JivoChat?

Great way to drum up customers and clients Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

The only downside is that it's harder to get free time with people contacting so often! Review collected by and hosted on G2.com.

Rheanna Q.

Travel Consultant

Small-Business (50 or fewer emp.)

12/8/2021

"Easy to use & makes your business look great!"

5/5

What do you like best about JivoChat?

My favorite thing about Jivo Chat is how easy it is to use both as an administrator and as a user. Training a new agent on using the platform is easy and doesn't take much time. Plus, I appreciate how easy it is to add new agents or remove old agents. Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

I wish there was a way to add an auto-message. During COVID, we weren't accepting new clients for a period of time and I was unable to state that in the chat feature easily. We didn't want to remove it from our site altogether, so it would be nice to pause it or add an auto-message. Also, we have to update our tokens with Facebook a lot. It's not hard, but it would be nice if we didn't have to do that as often. It might be a Facebook thing, so no big deal. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

8/10/2022

"Review Jivo Chat"

4/5

What do you like best about JivoChat?

Easy console for agents to connect with customers and assist with some really good handy features like canned responses to common queries. Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

licenses are applicable on per agent seat which is quite expensive to enlarge reachability to mass. Review collected by and hosted on G2.com.

Sahil K.

Business Development Manager

Small-Business (50 or fewer emp.)

7/27/2021

"JivoChat review by Sahil"

4.5/5

Natapol S.

Chief Operating Officer

Small-Business (50 or fewer emp.)

6/12/2021

"Easy and Simple Livechat + Omnichannel Inbox"

5/5

What do you like best about JivoChat?

Easy to get started right away. JivoChat just works right out of the box. It integrates all my social media channels and helps us handles all the chats with customers much more easily. The buillt-in CRM and team chat are perfect to complment with the Livechat and integrated inbox features. What really impressed me the most that I felt in love with JivoChat was that I was having some serious issues with the FB Business Suite app on all android phones at our office while iOS ones were ok. Anyway, I gave JivoChat a try and it just fixed my problems and more! I had to come here to review immediately. Oh the mobile apps work perfectly also. Review collected by and hosted on G2.com.

What do you dislike about JivoChat?

UI is a bit plain and somewhat dated. However, it is very simple to use. So I cannot really complain. Review collected by and hosted on G2.com.

Recommendations to others considering JivoChat:

This is a very mature product and more than just a livechat with all the additional features. It is more than sufficient to all the SMEs Review collected by and hosted on G2.com.

What problems is JivoChat solving and how is that benefiting you?

We work much more efficiently with the all the social media channels integrated into one platform to work with in addition to the built-in CRM and the teamchat function. It works even better than using the FB page messenger/Biz Suite. Review collected by and hosted on G2.com.