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Compare Crisp and Gist 
Featured Products
At a Glance
Market Segments
Small-Business (87.0% of reviews)
Small-Business (94.0% of reviews)
Entry-Level Pricing
Free
$0 Free Forever
Crisp
Star Rating
(184)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansGist
Star Rating
(218)4.6 out of 5
Market Segments
Small-Business (94.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0 Free Forever
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Crisp excels in overall user satisfaction, reflected in its higher G2 Scores for both customer self-service and live chat functionalities. Users appreciate the clean and powerful user interface that supports a wide range of business functions, making it a versatile choice for small businesses.
- Users say that Gist is particularly intuitive to set up, with many finding the integration with existing workflows seamless. The help articles and responsive support team have been highlighted as key factors in easing the learning curve, making it a solid option for those new to such software.
- Reviewers mention that Crisp's customer support is a standout feature, with many praising the responsiveness and friendliness of the support team. This level of service contributes to a positive user experience, especially for businesses that rely on timely assistance.
- According to verified reviews, Gist has a slight edge in terms of feature coverage for support and engagement emails, with users noting that it effectively meets their needs at a lower cost compared to competitors. This has led some to switch from pricier alternatives, appreciating the value for money.
- Users highlight that Crisp's feature set is highly customizable, allowing businesses to tailor the software to their specific needs. This flexibility is often mentioned as a reason for its popularity among small businesses, who value the ability to adapt tools to fit their workflows.
- Reviewers note that while Gist has a strong focus on user-friendliness, Crisp's higher scores in ease of use and setup indicate that it may offer a more streamlined experience for users looking for quick implementation and effective day-to-day usability.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Gist
Gist Free
$0
Free Forever
For small business owners who want to start marketing right with lead capture forms, contact tracking, email marketing and connect with and support customers - for free.
- Live chat
- Conversations inbox
- Saved replies
Free Trial
Crisp
Free Trial is available
Gist
Free Trial is available
Ratings
Meets Requirements
8.8
149
8.8
194
Ease of Use
9.0
152
8.8
193
Ease of Setup
8.9
126
8.8
153
Ease of Admin
8.8
101
8.8
153
Quality of Support
9.1
149
9.0
186
Has the product been a good partner in doing business?
8.9
102
9.2
150
Product Direction (% positive)
9.3
142
9.6
184
Features by Category
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
8.6
45
Not enough data
8.8
45
|
Verified
Not enough data
8.6
47
|
Verified
Not enough data
8.5
45
|
Verified
Not enough data
7.7
38
Not enough data
8.9
46
|
Verified
Not enough data
8.9
45
Not enough data
8.8
39
|
Verified
Not enough data
Generative AI
8.3
24
Not enough data
8.2
24
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
Not enough data
9.2
44
|
Verified
Not enough data
9.6
50
|
Verified
Not enough data
9.2
45
|
Verified
Not enough data
8.2
35
Not enough data
Platform
8.8
51
|
Verified
Not enough data
8.4
102
|
Verified
8.3
143
|
Verified
8.9
55
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
8.2
51
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
Design and Customization
Not enough data
8.1
18
Not enough data
8.0
21
Not enough data
8.3
19
Not enough data
8.3
19
Campaigns
Not enough data
8.5
21
Not enough data
8.5
21
Not enough data
Feature Not Available
Not enough data
8.3
20
Integrations
Not enough data
8.4
19
Not enough data
Feature Not Available
Not enough data
7.3
15
Not enough data
8.6
15
Generative AI
Not enough data
Not enough data
Agentic AI - Vulnerability Scanner
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.2
35
6.4
7
8.2
34
6.4
7
7.1
35
6.2
7
Communication
9.3
101
|
Verified
9.3
151
|
Verified
9.2
100
|
Verified
9.1
145
|
Verified
8.4
75
|
Verified
8.7
133
|
Verified
9.3
88
|
Verified
9.1
112
|
Verified
8.7
61
|
Verified
7.0
26
Internal Use
8.4
102
|
Verified
8.3
143
|
Verified
8.8
92
|
Verified
8.9
131
|
Verified
8.3
82
|
Verified
8.7
124
|
Verified
8.8
82
|
Verified
8.7
114
|
Verified
8.8
90
|
Verified
8.6
124
|
Verified
8.9
91
|
Verified
8.6
137
|
Verified
Generative AI
7.2
24
6.7
7
Self-Service Experience
8.5
46
8.6
37
8.3
45
8.6
36
6.7
36
Feature Not Available
8.3
31
8.3
22
7.9
35
8.1
24
Self-Service Platform
7.9
34
7.7
27
7.9
35
8.4
23
6.9
31
7.2
18
8.4
35
7.8
25
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Categories
Categories
Shared Categories
Crisp and Gist are categorized as Live Chat and Customer Self-Service
Unique Categories
Crisp is categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, and Help Desk
Gist is categorized as Pop-Up Builder and Marketing Automation
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Marketing and Advertising
22.5%
Computer Software
8.7%
Information Technology and Services
6.9%
Internet
5.5%
E-Learning
3.7%
Other
52.8%
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
Is there a way to embed email collection forms with the use of popups?
1 Comment
Official Response from Gist
Sure you can, Vik.
With Gist, it's incredibly easy to embed any forms on your site. Here's a guide to help you get started:...Read more
Gist has no more discussions with answers
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