Compare Crisp and Forethought 
At a Glance
Market Segments
Small-Business (87.4% of reviews)
Mid-Market (65.5% of reviews)
Entry-Level Pricing
Free
No pricing available
Crisp
Star Rating
(189)4.5 out of 5
Market Segments
Small-Business (87.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansForethought
Star Rating
(165)4.3 out of 5
Market Segments
Mid-Market (65.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ForethoughtSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Crisp excels in user satisfaction, with a higher overall rating compared to Forethought. Users appreciate the clean and powerful user interface that supports a wide range of functions, making it a versatile tool for small businesses.
- According to verified reviews, Crisp's customer support is frequently highlighted as a standout feature, with users noting the responsiveness and friendliness of the support team. This contrasts with Forethought, where users have mentioned a good experience but not to the same extent.
- Reviewers mention that Crisp offers great value for its features, particularly with its free entry-level pricing, making it accessible for small businesses. In comparison, Forethought does not have a free tier, which may limit its appeal to budget-conscious users.
- Users say that Crisp's implementation process is quick and intuitive, with many praising the onboarding wizard that simplifies setup. Forethought, while also appreciated for its integration capabilities, has received feedback indicating that setup can be more challenging.
- Reviewers appreciate the customization options available in Forethought, especially its seamless integration with Salesforce, which enhances the end-user experience. However, Crisp's feature set is also customizable, allowing users to tailor the software to their specific needs.
- According to recent user feedback, both products have strong AI capabilities, but Forethought is noted for its superior performance in this area. Users have highlighted Forethought's intuitive dashboard and responsiveness to feedback, which may appeal to those looking for advanced AI features.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Forethought
No pricing availableFree Trial
Crisp
Free Trial is available
Forethought
Free Trial is available
Ratings
Meets Requirements
8.8
152
8.2
116
Ease of Use
9.0
155
8.3
120
Ease of Setup
8.9
128
7.7
72
Ease of Admin
8.8
104
7.9
70
Quality of Support
9.1
152
8.9
109
Has the product been a good partner in doing business?
8.9
104
9.1
70
Product Direction (% positive)
9.3
145
9.3
106
Features by Category
Ticket and Case Management
8.6
45
Not enough data
8.8
46
|
Verified
Not enough data
8.6
47
|
Verified
Not enough data
8.5
45
|
Verified
Not enough data
7.7
38
Not enough data
8.9
46
|
Verified
Not enough data
8.9
46
Not enough data
8.8
39
|
Verified
Not enough data
Generative AI
8.3
24
Not enough data
8.2
24
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
44
|
Verified
Not enough data
9.2
44
|
Verified
Not enough data
9.6
51
|
Verified
Not enough data
9.2
45
|
Verified
Not enough data
8.2
35
Not enough data
Platform
8.8
52
|
Verified
Not enough data
8.4
102
|
Verified
Not enough data
8.9
55
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
8.2
51
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
Administration
Not enough data
7.6
7
Not enough data
6.7
7
Not enough data
6.1
6
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
6.1
6
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
7.3
5
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
10.0
5
Generative AI
Not enough data
Not enough data
Responses
Not enough data
8.0
33
Not enough data
9.1
27
Not enough data
8.6
30
Automation - AI Agents
Not enough data
8.7
5
Not enough data
8.3
6
Not enough data
7.3
5
Not enough data
8.0
5
Not enough data
8.3
5
Platform
Not enough data
9.0
27
Not enough data
8.9
32
Not enough data
9.0
20
Autonomy - AI Agents
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Generative AI
Not enough data
9.8
8
Not enough data
9.4
8
Responses
Not enough data
8.5
51
Not enough data
8.2
49
Not enough data
8.8
47
Not enough data
8.1
39
Not enough data
7.4
33
Platform
Not enough data
8.2
38
Not enough data
7.8
46
Not enough data
8.6
44
Not enough data
7.6
45
Not enough data
Feature Not Available
Not enough data
7.7
37
Not enough data
7.5
42
Generative AI
Not enough data
7.2
19
Not enough data
7.8
20
Customer Support
Not enough data
8.2
17
Not enough data
6.6
16
Not enough data
8.9
17
Automation
Not enough data
8.9
18
Not enough data
8.8
18
Not enough data
8.5
18
Artificial Intelligence
Not enough data
9.0
17
Not enough data
8.9
17
Not enough data
8.7
18
Generative AI
8.3
36
Not enough data
8.2
34
Not enough data
7.1
35
Not enough data
Communication
9.3
101
|
Verified
Not enough data
9.2
100
|
Verified
Not enough data
8.4
75
|
Verified
Not enough data
9.3
88
|
Verified
Not enough data
8.7
61
|
Verified
Not enough data
Internal Use
8.4
102
|
Verified
Not enough data
8.8
92
|
Verified
Not enough data
8.3
82
|
Verified
Not enough data
8.8
83
|
Verified
Not enough data
8.8
92
|
Verified
Not enough data
8.9
91
|
Verified
Not enough data
Generative AI
7.2
24
7.7
16
Self-Service Experience
8.5
46
7.5
31
8.3
45
8.2
61
6.7
36
Feature Not Available
8.3
31
7.8
42
7.9
35
7.9
54
Self-Service Platform
7.9
34
8.4
53
7.9
35
8.4
58
6.9
31
8.6
60
8.4
35
8.1
57
Agentic AI - Customer Self-Service
Not enough data
7.3
8
Not enough data
6.9
7
Not enough data
7.9
8
Not enough data
7.6
9
Not enough data
8.1
9
Not enough data
6.0
8
Not enough data
7.8
9
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
Not enough data
7.9
12
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.5
12
Not enough data
8.3
12
Not enough data
7.9
12
Not enough data
9.3
12
Not enough data
7.8
10
Customer Interaction Automation - AI Customer Support Agents
Not enough data
6.9
9
Not enough data
8.3
9
Not enough data
7.8
9
Not enough data
8.7
10
Automation
Not enough data
8.8
14
Not enough data
8.2
14
Not enough data
6.8
12
Autonomy
Not enough data
8.0
11
Not enough data
7.8
12
Not enough data
8.5
11
Not enough data
8.5
11
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crisp and Forethought are categorized as Customer Self-Service
Unique Categories
Crisp is categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Live Chat, and Help Desk
Forethought is categorized as AI Customer Support Agents, Customer Service Automation, Contact Center Knowledge Base, AI Agents For Business Operations, Chatbots, and Conversational Interface Agents
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Forethought
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.2%
Information Technology and Services
6.7%
Marketing and Advertising
6.1%
Internet
5.6%
Leisure, Travel & Tourism
4.4%
Other
50.0%
Computer Software
26.1%
Financial Services
20.6%
Information Technology and Services
15.2%
Consumer Goods
3.0%
Consumer Services
3.0%
Other
32.1%
Alternatives
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
What is Forethought AI used for?
1 Comment
CA
Forethought's strength is in applying AI to an unmanaged support chat bot to quickly resolve common customer issues based on a dataset you provide it such as...Read more
Forethought has no more discussions with answers
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