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Compare Convin.ai and Scorebuddy 
At a Glance
Market Segments
Enterprise (62.6% of reviews)
Mid-Market (59.3% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 0 seat Per Month
Convin.ai
Star Rating
(548)4.7 out of 5
Market Segments
Enterprise (62.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Convin.aiScorebuddy
Star Rating
(807)4.5 out of 5
Market Segments
Mid-Market (59.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 0 seat Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Scorebuddy excels in providing a user-friendly overview dashboard, which allows teams to access all necessary data at a glance. This feature is particularly appreciated for its trend chart that simplifies performance tracking without the need for excessive navigation.
- Users say that Convin.ai offers an easy-to-use interface that helps keep track of tasks effectively. This simplicity is a significant advantage for teams looking for straightforward task management and reporting capabilities.
- Reviewers mention that Scorebuddy stands out for its focus on making quality assurance practical and actionable. Users highlight how it helps in tracking performance and identifying coaching opportunities, making it a valuable tool for continuous improvement.
- According to verified reviews, Convin.ai shines in its ability to automatically record and transcribe calls, which is a crucial feature for teams that rely on detailed call analytics and team management. This functionality enhances the overall effectiveness of sales reps.
- G2 reviewers indicate that Scorebuddy has a higher overall satisfaction score, reflecting its strong performance in areas like support quality and ease of use. Users appreciate the organized and transparent approach to quality assurance that Scorebuddy provides.
- Users report that while Convin.ai has a solid rating for features like reporting and analytics, it lacks the recent user engagement seen with Scorebuddy, which has received a significant number of reviews in the last 90 days, indicating a more active user base and ongoing improvements.
Pricing
Entry-Level Pricing
Convin.ai
No pricing availableScorebuddy
Foundation
Free Trial
0 seat Per Month
Complete QA solution with comprehensive dashboards, workflows, calibration module and advanced reporting
- Customizable Scorecards
- AI Assistance
- QA Workflows
Free Trial
Convin.ai
Free Trial is available
Scorebuddy
Free Trial is available
Ratings
Meets Requirements
9.3
514
9.0
711
Ease of Use
9.5
518
9.1
715
Ease of Setup
9.2
165
9.1
414
Ease of Admin
9.2
46
8.9
258
Quality of Support
9.6
513
9.2
630
Has the product been a good partner in doing business?
9.4
44
9.2
249
Product Direction (% positive)
9.8
509
9.3
696
Features by Category
Call Analytics
9.6
341
Not enough data
9.2
340
Not enough data
9.4
341
Not enough data
9.3
328
Not enough data
Artificial Intelligence - Conversation Intelligence
9.3
338
Not enough data
9.3
342
Not enough data
Not enough data
Not enough data
Generative AI
9.4
281
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.3
425
9.3
632
9.2
426
8.9
594
9.4
427
8.8
622
Engagement
9.4
428
9.0
616
9.5
427
8.8
614
9.3
422
8.4
567
Performance
9.4
427
8.4
560
9.3
427
9.0
572
Generative AI
9.3
302
Feature Not Available
9.3
302
8.2
417
Generative AI
9.6
266
Not enough data
Categories
Categories
Shared Categories
Convin.ai and Scorebuddy are categorized as Contact Center Quality Assurance
Unique Categories
Convin.ai is categorized as Speech Analytics and Conversation Intelligence
Scorebuddy has no unique categories
Reviews
Reviewers' Company Size
Convin.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Scorebuddy
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
26.8%
Health, Wellness and Fitness
19.4%
Computer Games
12.8%
Insurance
10.2%
Consumer Services
3.9%
Other
26.8%
Consumer Services
10.8%
Financial Services
9.1%
Outsourcing/Offshoring
7.6%
Information Technology and Services
5.9%
Gambling & Casinos
5.5%
Other
61.1%
Alternatives
Discussions
What is Convin.ai used for?
2 Comments
A
call auditingRead more
Convin.ai has no more discussions with answers
How do you use Scorebuddy?
3 Comments
EP
We use this tool for quality assurance evaluation and agent performance scorecard. Really great tool and easy to use.Read more
What does Scorebuddy do?
3 Comments
VS
Level AI develops advanced AI technologies for the contact center. From automating QA, assisting agents, and unveiling strategic insights to business...Read more
Is there a way that you can have your scores that are lower than 100 show in there own category?
1 Comment
Official Response from Scorebuddy
Hello DeWaun,
Let us understand your query better.
If you can forward your query to support@scorebuddyqa.com your assigned Customer Success Executive...Read more
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