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Compare Convin.ai and Scorebuddy 
At a Glance
Market Segments
Enterprise (62.5% of reviews)
Mid-Market (58.9% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 0 seat Per Month
Convin.ai
Star Rating
(549)4.7 out of 5
Market Segments
Enterprise (62.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Convin.aiScorebuddy
Star Rating
(723)4.5 out of 5
Market Segments
Mid-Market (58.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 0 seat Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Scorebuddy excels in ease of use and implementation, with users highlighting its user-friendly interface that simplifies the process of reviewing and analyzing feedback effectively. This makes it a strong choice for teams looking for a straightforward solution.
- Users say Convin.ai stands out for its robust reporting capabilities and flexibility, allowing teams to generate various types of reports easily. Reviewers appreciate the ability to automatically record and transcribe calls, which enhances team management and analytics.
- According to verified reviews, Scorebuddy's customer support is frequently praised, with users noting the responsiveness and helpfulness of the support team. This aspect is crucial for businesses that may need assistance during implementation or ongoing usage.
- Reviewers mention that Convin.ai offers a more comprehensive set of features for enterprise-level users, making it particularly appealing for larger organizations. Its focus on analytics and team management aligns well with the needs of sales teams looking to optimize performance.
- G2 reviewers highlight that while Scorebuddy has a strong presence in the mid-market segment, it may not cater as effectively to enterprise needs compared to Convin.ai, which has a higher percentage of enterprise-focused reviews. This could influence decision-making for larger companies.
- Users report that both platforms have their strengths, but Convin.ai generally receives higher ratings for quality of support and product direction, indicating a more favorable perception among users regarding ongoing improvements and support responsiveness.
Pricing
Entry-Level Pricing
Convin.ai
No pricing availableScorebuddy
Foundation
Free Trial
0 seat Per Month
Complete QA solution with comprehensive dashboards, workflows, calibration module and advanced reporting
- Customizable Scorecards
- AI Assistance
- QA Workflows
Free Trial
Convin.ai
Free Trial is available
Scorebuddy
Free Trial is available
Ratings
Meets Requirements
9.3
515
8.9
648
Ease of Use
9.5
519
9.0
652
Ease of Setup
9.2
166
9.0
354
Ease of Admin
9.2
46
8.9
254
Quality of Support
9.6
514
9.2
571
Has the product been a good partner in doing business?
9.4
44
9.1
245
Product Direction (% positive)
9.8
510
9.2
637
Features by Category
Call Analytics
9.6
342
Not enough data
9.2
341
Not enough data
9.4
342
Not enough data
9.3
329
Not enough data
Agent Performance Management
9.3
339
Not enough data
9.3
343
Not enough data
9.3
345
Not enough data
Generative AI
9.4
281
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.3
425
9.2
592
9.2
426
8.8
576
9.4
427
8.8
592
Engagement
9.4
428
9.0
589
9.5
427
8.7
585
9.3
422
8.4
559
Performance
9.4
427
8.4
555
9.3
427
9.0
565
Generative AI
9.3
302
Feature Not Available
9.3
302
8.2
410
Generative AI
9.6
266
Not enough data
Categories
Categories
Shared Categories
Convin.ai and Scorebuddy are categorized as Contact Center Quality Assurance
Unique Categories
Convin.ai is categorized as Speech Analytics and Conversation Intelligence
Scorebuddy has no unique categories
Reviews
Reviewers' Company Size
Convin.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Scorebuddy
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
26.8%
Health, Wellness and Fitness
19.3%
Computer Games
12.8%
Insurance
10.4%
Consumer Services
3.9%
Other
26.8%
Consumer Services
11.1%
Financial Services
9.1%
Information Technology and Services
6.1%
Outsourcing/Offshoring
5.8%
Gambling & Casinos
5.7%
Other
62.1%
Alternatives
Discussions
What is Convin.ai used for?
2 Comments
A
call auditingRead more
Convin.ai has no more discussions with answers
How do you use Scorebuddy?
3 Comments
EP
We use this tool for quality assurance evaluation and agent performance scorecard. Really great tool and easy to use.Read more
What does Scorebuddy do?
3 Comments
VS
Level AI develops advanced AI technologies for the contact center. From automating QA, assisting agents, and unveiling strategic insights to business...Read more
Is there a way that you can have your scores that are lower than 100 show in there own category?
1 Comment
Official Response from Scorebuddy
Hello DeWaun,
Let us understand your query better.
If you can forward your query to support@scorebuddyqa.com your assigned Customer Success Executive...Read more
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