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Compare Convin.ai and Scorebuddy 
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At a Glance
Market Segments
Enterprise (62.5% of reviews)
Mid-Market (58.7% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 0 seat Per Month
Convin.ai
Star Rating
(549)4.7 out of 5
Market Segments
Enterprise (62.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Convin.aiScorebuddy
Star Rating
(720)4.5 out of 5
Market Segments
Mid-Market (58.7% of reviews)
Entry-Level Pricing
Free Trial 0 seat Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Scorebuddy excels in its Call Recording feature, scoring 9.6, which reviewers mention provides high-quality recordings that are essential for training and quality assurance.
- Reviewers mention that Convin.ai shines in Generative AI capabilities, particularly with its AI Text Generation feature, scoring 9.3, which users say enhances the efficiency of creating customer interaction scripts.
- G2 users highlight that Scorebuddy's Quality of Support is rated at 9.2, with many reviewers saying that the support team is responsive and helpful, making it a reliable partner for businesses.
- Users on G2 report that Convin.ai offers superior Dashboards, scoring 9.5, which reviewers mention are intuitive and provide valuable insights into call performance metrics.
- Reviewers mention that Scorebuddy's Evaluation feature scores 9.2, with users saying it provides comprehensive feedback mechanisms that are crucial for agent performance management.
- Users say that Convin.ai's Training feature, scoring 9.3, is particularly effective, with reviewers noting that it offers engaging and interactive training modules that improve agent onboarding experiences.
Pricing
Entry-Level Pricing
Convin.ai
No pricing availableScorebuddy
Foundation
Free Trial
0 seat Per Month
Complete QA solution with comprehensive dashboards, workflows, calibration module and advanced reporting
- Customizable Scorecards
- AI Assistance
- QA Workflows
Free Trial
Convin.ai
Free Trial is available
Scorebuddy
Free Trial is available
Ratings
Meets Requirements
9.3
515
8.9
645
Ease of Use
9.5
519
9.0
649
Ease of Setup
9.2
166
9.0
351
Ease of Admin
9.2
46
8.9
254
Quality of Support
9.6
514
9.2
568
Has the product been a good partner in doing business?
9.4
44
9.2
244
Product Direction (% positive)
9.8
510
9.2
634
Features by Category
Call Analytics
9.6
342
Not enough data
9.2
341
Not enough data
9.4
342
Not enough data
9.3
329
Not enough data
Agent Performance Management
9.3
339
Not enough data
9.3
343
Not enough data
9.3
345
Not enough data
Generative AI
9.4
281
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.3
425
9.2
591
9.2
426
8.8
576
9.4
427
8.8
592
Engagement
9.4
428
9.0
587
9.5
427
8.7
583
9.3
422
8.4
558
Performance
9.4
427
8.4
554
9.3
427
9.0
564
Generative AI
9.3
302
Feature Not Available
9.3
302
8.2
410
Generative AI
9.6
266
Not enough data
Categories
Categories
Shared Categories
Convin.ai and Scorebuddy are categorized as Contact Center Quality Assurance
Unique Categories
Convin.ai is categorized as Speech Analytics and Conversation Intelligence
Scorebuddy has no unique categories
Reviews
Reviewers' Company Size
Convin.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Scorebuddy
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
26.8%
Health, Wellness and Fitness
19.3%
Computer Games
12.8%
Insurance
10.4%
Consumer Services
3.9%
Other
26.8%
Consumer Services
11.2%
Financial Services
8.7%
Information Technology and Services
6.2%
Outsourcing/Offshoring
5.9%
Gambling & Casinos
5.7%
Other
62.4%
Alternatives
Discussions
What is Convin.ai used for?
2 Comments
A
call auditingRead more
Convin.ai has no more discussions with answers
How do you use Scorebuddy?
3 Comments
EP
We use this tool for quality assurance evaluation and agent performance scorecard. Really great tool and easy to use.Read more
What does Scorebuddy do?
3 Comments
VS
Level AI develops advanced AI technologies for the contact center. From automating QA, assisting agents, and unveiling strategic insights to business...Read more
Is there a way that you can have your scores that are lower than 100 show in there own category?
1 Comment
Official Response from Scorebuddy
Hello DeWaun,
Let us understand your query better.
If you can forward your query to support@scorebuddyqa.com your assigned Customer Success Executive...Read more
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