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At a Glance
Market Segments
Small-Business (33.8% of reviews)
Small-Business (65.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Remote Desktop Services
Star Rating
(140)4.5 out of 5
Market Segments
Small-Business (33.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Remote Desktop ServicesScreenConnect
Star Rating
(489)4.7 out of 5
Market Segments
Small-Business (65.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ScreenConnectSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that "ConnectWise ScreenConnect" excels in "Unattended Remote Access" with a score of 9.2, allowing for seamless support without requiring user intervention, while "Remote Desktop Services" falls short with a score of 8.0 in the same category.
- Reviewers mention that "ConnectWise ScreenConnect" offers superior "Session Recording" capabilities, scoring 8.8, which is particularly useful for training and compliance purposes, compared to "Remote Desktop Services" which has a lower score of 8.4.
- G2 users highlight the "File Sharing" feature in "Remote Desktop Services" as a strong point, scoring 8.9, but "ConnectWise ScreenConnect" is not far behind with a score of 8.7, indicating both products provide solid file transfer options.
- Users on G2 appreciate the "Remote Control" functionality in "ConnectWise ScreenConnect," which received a high score of 9.8, making it a preferred choice for real-time support, while "Remote Desktop Services" does not match this level of performance.
- Reviewers say that "ConnectWise ScreenConnect" shines in "Multi-Monitor Support" with a score of 8.9, allowing users to manage multiple screens effectively, whereas "Remote Desktop Services" has a slightly lower score of 8.0, indicating less flexibility in this area.
- Users report that "ConnectWise ScreenConnect" provides better "Quality of Support" with a score of 8.8, which is crucial for businesses relying on timely assistance, while "Remote Desktop Services" has a lower score of 8.4, suggesting room for improvement in customer support responsiveness.
Pricing
Entry-Level Pricing
Remote Desktop Services
No pricing availableScreenConnect
No pricing availableFree Trial
Remote Desktop Services
No trial information availableScreenConnect
Free Trial is available
Ratings
Meets Requirements
9.1
134
9.3
403
Ease of Use
9.1
134
9.3
406
Ease of Setup
8.9
40
8.9
331
Ease of Admin
8.9
39
8.9
328
Quality of Support
8.5
97
8.8
346
Has the product been a good partner in doing business?
9.1
34
9.1
313
Product Direction (% positive)
8.2
132
8.7
399
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
8.6
15
Not enough data
Feature Not Available
Not enough data
9.7
19
Not enough data
8.8
16
Conferencing Options
Not enough data
7.9
14
Not enough data
6.7
13
Not enough data
Feature Not Available
Application Tools
Not enough data
8.1
13
Not enough data
8.6
16
Not enough data
Feature Not Available
Agentic AI - Screen Sharing
Not enough data
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.6
45
Not enough data
9.2
43
Not enough data
9.0
40
Not enough data
9.3
47
Not enough data
9.1
45
Not enough data
8.9
46
Maintenance
Not enough data
9.3
46
Not enough data
8.8
35
Communication
Not enough data
8.9
43
Not enough data
7.6
29
Not enough data
Feature Not Available
Not enough data
8.2
37
Security
Not enough data
8.8
31
Not enough data
8.8
36
Device Support
Not enough data
8.0
40
Not enough data
8.8
40
Not enough data
8.8
40
Performance
Not enough data
8.3
38
Remote Support - Remote Video Support
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
9.3
5
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Administration
8.8
53
8.9
95
8.5
49
8.7
87
8.5
50
8.4
89
8.4
42
8.7
78
8.4
44
8.9
81
8.0
47
9.3
106
8.9
54
Feature Not Available
Platform
9.1
50
9.0
97
8.0
35
7.8
81
8.7
51
7.9
82
9.0
56
9.5
107
Security
8.1
42
Feature Not Available
8.5
48
9.0
89
8.0
42
Feature Not Available
Categories
Categories
Shared Categories
Remote Desktop Services and ScreenConnect are categorized as Remote Desktop
Unique Categories
Remote Desktop Services has no unique categories
ScreenConnect is categorized as Screen Sharing, Remote Support, Video Conferencing, and Remote Video Support
Reviews
Reviewers' Company Size
Remote Desktop Services
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenConnect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
15.8%
Computer Software
10.8%
Computer Networking
7.9%
Computer & Network Security
6.5%
Non-Profit Organization Management
5.0%
Other
54.0%
Information Technology and Services
42.7%
Computer Software
6.0%
Computer & Network Security
6.0%
Computer Networking
3.9%
Hospital & Health Care
3.4%
Other
37.9%
Alternatives
Discussions
Remote Desktop Services has no discussions with answers
I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?
1 Comment
RD
Yes you can, you need to speak with your account executive.Read more
What does ConnectWise control do?
1 Comment
BF
It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work Read more
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