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Compare NetSupport Manager and ScreenConnect 
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At a Glance
Market Segments
Mid-Market (52.9% of reviews)
Small-Business (65.9% of reviews)
Entry-Level Pricing
Starting at £10.00 1 Users With One-Time Purchase
No pricing available
NetSupport Manager
Star Rating
(18)4.7 out of 5
Market Segments
Mid-Market (52.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at £10.00 1 Users With One-Time Purchase
Learn more about NetSupport ManagerScreenConnect
Star Rating
(488)4.7 out of 5
Market Segments
Small-Business (65.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ScreenConnectSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ConnectWise ScreenConnect excels in its "Remote Control" feature, achieving a high score of 9.8, which reviewers mention provides seamless access to remote devices, making troubleshooting and support efficient.
- Reviewers mention that NetSupport Manager shines in "Quality of Support," with a score of 9.7, indicating that users appreciate the responsive and helpful customer service, which is crucial for businesses relying on remote support.
- G2 users highlight the "Session Recording" feature in ConnectWise ScreenConnect, scoring 9.1, as a valuable tool for training and compliance, allowing teams to review past sessions for quality assurance.
- Users on G2 report that NetSupport Manager's "Unattended Remote Access" feature, with a score of 9.2, is particularly beneficial for IT departments, enabling them to manage devices without needing user intervention.
- Reviewers say that ConnectWise ScreenConnect's "Multi-Monitor Support" feature, scoring 8.9, is a significant advantage for users who work with multiple screens, enhancing productivity during remote sessions.
- Users report that NetSupport Manager's "Device Management" capabilities, scoring 9.1, are robust, allowing for effective oversight of multiple devices, which is essential for organizations with diverse IT environments.
Pricing
Entry-Level Pricing
NetSupport Manager
NetSupport Manager
Starting at £10.00
1 Users With One-Time Purchase
- All features are included.
ScreenConnect
No pricing availableFree Trial
NetSupport Manager
Free Trial is available
ScreenConnect
Free Trial is available
Ratings
Meets Requirements
9.6
14
9.3
402
Ease of Use
9.4
14
9.3
405
Ease of Setup
9.2
6
8.9
330
Ease of Admin
9.3
5
8.9
327
Quality of Support
9.7
12
8.8
345
Has the product been a good partner in doing business?
Not enough data
9.1
312
Product Direction (% positive)
8.3
14
8.7
398
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
8.6
15
Not enough data
Feature Not Available
Not enough data
9.7
19
Not enough data
8.8
16
Conferencing Options
Not enough data
7.9
14
Not enough data
6.7
13
Not enough data
Feature Not Available
Application Tools
Not enough data
8.1
13
Not enough data
8.6
16
Not enough data
Feature Not Available
Agentic AI - Screen Sharing
Not enough data
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.6
44
Not enough data
9.2
43
Not enough data
9.0
40
Not enough data
9.3
46
Not enough data
9.1
45
Not enough data
8.9
46
Maintenance
Not enough data
9.3
46
Not enough data
8.8
35
Communication
Not enough data
8.9
43
Not enough data
7.6
29
Not enough data
Feature Not Available
Not enough data
8.2
37
Security
Not enough data
8.8
31
Not enough data
8.8
36
Device Support
Not enough data
8.0
40
Not enough data
8.8
40
Not enough data
8.8
40
Performance
Not enough data
8.3
38
Remote Support - Remote Video Support
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
9.3
5
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Administration
10.0
5
8.9
95
Not enough data
8.7
87
9.7
5
8.4
89
Not enough data
8.7
78
Not enough data
8.9
81
9.7
5
9.3
106
10.0
5
Feature Not Available
Platform
Not enough data
9.0
97
Not enough data
7.8
81
9.3
5
7.9
82
10.0
5
9.5
107
Security
Not enough data
Feature Not Available
Not enough data
9.0
89
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
NetSupport Manager and ScreenConnect are categorized as Remote Desktop
Unique Categories
NetSupport Manager has no unique categories
ScreenConnect is categorized as Screen Sharing, Remote Support, Video Conferencing, and Remote Video Support
Reviews
Reviewers' Company Size
NetSupport Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenConnect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
35.3%
Consumer Goods
17.6%
Automotive
11.8%
Writing and Editing
5.9%
Textiles
5.9%
Other
23.5%
Information Technology and Services
42.8%
Computer Software
6.0%
Computer & Network Security
5.8%
Computer Networking
3.9%
Hospital & Health Care
3.5%
Other
38.0%
Alternatives
Discussions
What is NetSupport Manager used for?
1 Comment
MA
For remote control connection to Computer or SmartphoneRead more
NetSupport Manager has no more discussions with answers
I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?
1 Comment
RD
Yes you can, you need to speak with your account executive.Read more
What does ConnectWise control do?
1 Comment
BF
It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work Read more
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