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NetSupport Manager Reviews & Product Details

Secure, multi-platform remote access to workstations and servers. NetSupport Manager has consistently led the way with innovative features to aid remote PC management for 34 years. Designed to operate over your LAN, WAN or the internet, securely and without the need for firewall configuration, NetSupport Manager provides a single, high-speed solution for the remote management of critical systems, servers and users – with no need for third-party services or ongoing subscription costs. Adding to traditional one-to-one remote control capabilities, NetSupport Manager excels as a one-to-many solution: from monitoring multiple systems in real time and showing the operator screen to multiple recipients for training, to file distributions across the network. Its enviable reputation for security sets it apart from others, with its use of activity logs, two-factor authentication, SSL/TLS certificates, 256-bit encryption, smart card support, AD integration and more. It also enables IT teams to provide remote support to staff off-site and allows staff working remotely to access their work PC and applications safely and securely from home. What makes NetSupport Manager unique is its range of supporting tools to ensure maximum efficiency and, most importantly, its ability to minimise system downtime and lost productivity as support issues are being addressed – making it the perfect tool of choice for any IT team.

Seller

NetSupport Limited

Discussions

NetSupport Manager Community

Languages Supported

German, English, French, Italian, Japanese, Dutch, Polish, Portuguese, Spanish, Chinese (Simplified)

Overview by

Katie hall

Pricing

Pricing provided by NetSupport Manager.

NetSupport Manager

Starting at £10.00

1 Users With One-Time Purchase

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Top-Rated Alternatives

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NetSupport Manager Media

NetSupport Manager Demo - Remote Control

Watch, Share or Control the screen, keyboard and mouse of a workstation, irrespective of colour resolution, network protocol or operating system.

A user can obtain a real-time view of the hardware and software installed on each remote PC workstation directly from within their NetSupport Control.

Smartcard Authentication – User validation for connections now supports authentication using a Smartcard PIN as well as the existing remote login support.

Within NetSupport Manager, a user can conduct a two-way chat session between any number of selected users in either text or full audio mode.

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Joshua M.

Technical Support specialist

Mid-Market (51-1000 emp.)

12/19/2023

"Excellent Remote Connection Tool"

5/5

What do you like best about NetSupport Manager?

How easy it is to use once installe as well as how easy it is to deploy to new workstations. Review collected by and hosted on G2.com.

What do you dislike about NetSupport Manager?

The only negative thing I can say about NetSupport Manager is that the pop up on the machine that you connect to can often get in the way. It can be easily closed or minimized but it will pop back up after some time. Review collected by and hosted on G2.com.

Mario B.

Senior Solution Architect

Consumer Goods

Mid-Market (51-1000 emp.)

5/27/2024

"Amazing consistency, fast and stable remote support app"

5/5

What do you like best about NetSupport Manager?

NetSupport Manager is easy to use and consistently stable and is able to connect to other systems without problem. It has been very good at troubleshooting remote computer and it allows me to record sessions which makes process review way less stressful. Review collected by and hosted on G2.com.

What do you dislike about NetSupport Manager?

The app works well so nothing comes to mind in terms of disadvantages. Review collected by and hosted on G2.com.

Priscilla V.

Solutions Architect

Consumer Goods

Mid-Market (51-1000 emp.)

2/12/2024

"Solid software to connect to remote computers for diagnostics and troubleshooting"

5/5

What do you like best about NetSupport Manager?

I really enjoy the backstage and trigger options. It helps determine when a system comes online so that I can hop on and take care of an issue. Review collected by and hosted on G2.com.

What do you dislike about NetSupport Manager?

I have noticed the desktop version is much faster than the mobile version. Review collected by and hosted on G2.com.

Ruben W.

Software Test Analyst

Automotive

Mid-Market (51-1000 emp.)

3/6/2024

"Works consistently and reliably, quick and easy rollout"

5/5

What do you like best about NetSupport Manager?

Easy to install the agent, easy to use and also offers an option of a pop up window to communicate with the other users. Review collected by and hosted on G2.com.

What do you dislike about NetSupport Manager?

Nothing really, everything works as I would expect. Review collected by and hosted on G2.com.

Ajay H.

Small-Business (50 or fewer emp.)

2/26/2024

"It is easy to deploy and very easy to use"

5/5

What do you like best about NetSupport Manager?

It installs easily on individual clients giving me control and access from anywhere in the world. Review collected by and hosted on G2.com.

What do you dislike about NetSupport Manager?

I love everything about the product. I have no dislike . Review collected by and hosted on G2.com.

Sam B.

Digital Solution Partner

Consumer Goods

Mid-Market (51-1000 emp.)

2/1/2024

"Trouble free access to PCs and software deployment"

5/5

What do you like best about NetSupport Manager?

It allows me to update and install software on our domain computers without running all over. Review collected by and hosted on G2.com.

What do you dislike about NetSupport Manager?

If I could pick one thing to be improved it would be the scripting engine. Review collected by and hosted on G2.com.

Phil S.

Senior QA Automation Engineer

Mid-Market (51-1000 emp.)

2/9/2024

"Rock solid error free remote assist experience"

5/5

What do you like best about NetSupport Manager?

Installing the agent on machines is easy and can also be automated. The process to gain access to remote support is quick and simple. Review collected by and hosted on G2.com.

What do you dislike about NetSupport Manager?

Maintaining user roles and security permissions can be hard to figure out at first. Review collected by and hosted on G2.com.

Md Samiul A.

System Support Engineer

Information Technology and Services

Mid-Market (51-1000 emp.)

1/3/2024

"Smart Work With NetSupport Manager"

4.5/5

What do you like best about NetSupport Manager?

I frequently use NetSupport manager tools. It ease to implement and integration. It has shophisticated feature to work smartly. Its very easy to control and monitoring organizations employee. The customer service is also active. Review collected by and hosted on G2.com.

What do you dislike about NetSupport Manager?

There is nothing to dislike about the tools. But sometimes its shows error to connect network. Review collected by and hosted on G2.com.

Murali J.

Customer support

Small-Business (50 or fewer emp.)

12/19/2023

"Better experience"

5/5

What do you like best about NetSupport Manager?

Allows me to connect to multiple users at a single time is good Review collected by and hosted on G2.com.

What do you dislike about NetSupport Manager?

Little difficult to access other networks like other applications Review collected by and hosted on G2.com.

shailesh g.

Technical Specialist

Enterprise (> 1000 emp.)

11/16/2023

"Net Support manageris a window specificcross platform control software,allwoing remote control."

3.5/5

What do you like best about NetSupport Manager?

its multi-platform support and flexible network options like LAN WAN or internet , it can connect via remotley. Review collected by and hosted on G2.com.

What do you dislike about NetSupport Manager?

There is no way to get support from everything is on chat not body is there to support. Review collected by and hosted on G2.com.