--- title: NetSupport Manager Reviews meta_title: 'NetSupport Manager Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 18 reviews by the users' company size, role or industry to find out how NetSupport Manager works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 18 scale: '5' date_modified: '2026-05-05' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # NetSupport Manager Reviews **Vendor:** NetSupport Limited **Category:** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop) **Average Rating:** 4.7/5.0 **Total Reviews:** 18 ## About NetSupport Manager Secure, multi-platform remote access to workstations and servers. NetSupport Manager has consistently led the way with innovative features to aid remote PC management for 34 years. Designed to operate over your LAN, WAN or the internet, securely and without the need for firewall configuration, NetSupport Manager provides a single, high-speed solution for the remote management of critical systems, servers and users – with no need for third-party services or ongoing subscription costs. Adding to traditional one-to-one remote control capabilities, NetSupport Manager excels as a one-to-many solution: from monitoring multiple systems in real time and showing the operator screen to multiple recipients for training, to file distributions across the network. Its enviable reputation for security sets it apart from others, with its use of activity logs, two-factor authentication, SSL/TLS certificates, 256-bit encryption, smart card support, AD integration and more. It also enables IT teams to provide remote support to staff off-site and allows staff working remotely to access their work PC and applications safely and securely from home. What makes NetSupport Manager unique is its range of supporting tools to ensure maximum efficiency and, most importantly, its ability to minimise system downtime and lost productivity as support issues are being addressed – making it the perfect tool of choice for any IT team. ## NetSupport Manager Reviews ### 1. Excellent Remote Connection Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua M. | Technical Support specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about NetSupport Manager?** How easy it is to use once installe as well as how easy it is to deploy to new workstations. **What do you dislike about NetSupport Manager?** The only negative thing I can say about NetSupport Manager is that the pop up on the machine that you connect to can often get in the way. It can be easily closed or minimized but it will pop back up after some time. **What problems is NetSupport Manager solving and how is that benefiting you?** Managing user computers from a remotely. it provides a tool to use to connect to and control computers that are in need of adminstrative assistance. ### 2. Amazing consistency, fast and stable remote support app **Rating:** 5.0/5.0 stars **Reviewed by:** Mario B. | Senior Solution Architect, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about NetSupport Manager?** NetSupport Manager is easy to use and consistently stable and is able to connect to other systems without problem. It has been very good at troubleshooting remote computer and it allows me to record sessions which makes process review way less stressful. **What do you dislike about NetSupport Manager?** The app works well so nothing comes to mind in terms of disadvantages. **What problems is NetSupport Manager solving and how is that benefiting you?** Unattended Installation of software updates on remote computers is fast and user-friendly. It makes it easy to communicate through the chat window during the remote session. ### 3. Solid software to connect to remote computers for diagnostics and troubleshooting **Rating:** 5.0/5.0 stars **Reviewed by:** Priscilla V. | Solutions Architect, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about NetSupport Manager?** I really enjoy the backstage and trigger options. It helps determine when a system comes online so that I can hop on and take care of an issue. **What do you dislike about NetSupport Manager?** I have noticed the desktop version is much faster than the mobile version. **What problems is NetSupport Manager solving and how is that benefiting you?** The system lets me use powershell on the remote computer. I can paste to the keyboard. Easy and quick to drag and drop files into the remote workstation. ### 4. Works consistently and reliably, quick and easy rollout **Rating:** 5.0/5.0 stars **Reviewed by:** Ruben W. | Software Test Analyst, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about NetSupport Manager?** Easy to install the agent, easy to use and also offers an option of a pop up window to communicate with the other users. **What do you dislike about NetSupport Manager?** Nothing really, everything works as I would expect. **What problems is NetSupport Manager solving and how is that benefiting you?** I manage to monitor and connect securely to remote servers and setup sessions with remote employees on their home machines. ### 5. It is easy to deploy and very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Ajay H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about NetSupport Manager?** It installs easily on individual clients giving me control and access from anywhere in the world. **What do you dislike about NetSupport Manager?** I love everything about the product. I have no dislike . **What problems is NetSupport Manager solving and how is that benefiting you?** It allows me to update and install software on domain computer without running all over.it enables me to monitor and control individual device depending on my setup. ### 6. Trouble free access to PCs and software deployment **Rating:** 5.0/5.0 stars **Reviewed by:** Sam B. | Digital Solution Partner, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about NetSupport Manager?** It allows me to update and install software on our domain computers without running all over. **What do you dislike about NetSupport Manager?** If I could pick one thing to be improved it would be the scripting engine. **What problems is NetSupport Manager solving and how is that benefiting you?** I manage several user PCs and this product helps me troubleshoot the remote locations with ease and send out mass messages to all users for downtime notifications. ### 7. Rock solid error free remote assist experience **Rating:** 5.0/5.0 stars **Reviewed by:** Phil S. | Senior QA Automation Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2024 **What do you like best about NetSupport Manager?** Installing the agent on machines is easy and can also be automated. The process to gain access to remote support is quick and simple. **What do you dislike about NetSupport Manager?** Maintaining user roles and security permissions can be hard to figure out at first. **What problems is NetSupport Manager solving and how is that benefiting you?** Reduced response time greatly when I need to install a printer or software for staff member. ### 8. Smart Work With NetSupport Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Md Samiul A. | System Support Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2024 **What do you like best about NetSupport Manager?** I frequently use NetSupport manager tools. It ease to implement and integration. It has shophisticated feature to work smartly. Its very easy to control and monitoring organizations employee. The customer service is also active. **What do you dislike about NetSupport Manager?** There is nothing to dislike about the tools. But sometimes its shows error to connect network. **What problems is NetSupport Manager solving and how is that benefiting you?** Its help to provide our organizations employee it support very easily. I work very smartly sitting in my desk. ### 9. Better experience **Rating:** 5.0/5.0 stars **Reviewed by:** Murali J. | Customer support, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about NetSupport Manager?** Allows me to connect to multiple users at a single time is good **What do you dislike about NetSupport Manager?** Little difficult to access other networks like other applications **What problems is NetSupport Manager solving and how is that benefiting you?** For connecting to the listeners and my audience helps me where no need to meet them one at a time rather I can address all in one click. ### 10. Net Support manageris a window specificcross platform control software,allwoing remote control. **Rating:** 3.5/5.0 stars **Reviewed by:** shailesh g. | Technical Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about NetSupport Manager?** its multi-platform support and flexible network options like LAN WAN or internet , it can connect via remotley. **What do you dislike about NetSupport Manager?** There is no way to get support from everything is on chat not body is there to support. **What problems is NetSupport Manager solving and how is that benefiting you?** it helps to provide remote support using this utility. ### 11. Solutions by One Window **Rating:** 4.5/5.0 stars **Reviewed by:** Fahad A. | System Coordinator & Development Officer, Enterprise (> 1000 emp.) **Reviewed Date:** September 02, 2021 **What do you like best about NetSupport Manager?** We have been using NSM for more than seven years & serving the clients significantly. It's good to support the user & monitor the behavior of the issues. You can also add in the security for clients before connecting to ensure their privacy & the most impressive feature is to take on multiple users simultaneously. **What do you dislike about NetSupport Manager?** There is nothing to dislike about the service being provided by NSM. **What problems is NetSupport Manager solving and how is that benefiting you?** It gives instant support to the user what issues are faced by them to save crucial time & it is economical as well. ### 12. Excellent Product for Connectivity **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2021 **What do you like best about NetSupport Manager?** Easy of use and all the extra features that are available. **What do you dislike about NetSupport Manager?** A little bit difficult to start with but with continued use it was a suitable solution. **What problems is NetSupport Manager solving and how is that benefiting you?** Connectivity with outside staff, we are able to remote easily to external users and servers without any issues. ### 13. Useful with an ugly GUI **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Libraries | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2019 **What do you like best about NetSupport Manager?** Netsupport is simple to install (both client and manager), mostly simple to use, and easy to learn. One can learn to use the software in days, if not hours, when their profile is set up correctly. One can connect to an entire system worth of computers with no trouble at all, with a variety of control options (watch, control, share control). There is a chat option to the client, file sharing with the client, as well as a mass-messaging system. **What do you dislike about NetSupport Manager?** Messing with setup profiles can sometimes be a pain in the rear, and when you're in the middle of connecting to a few PCs the software has a tendency to crash. Some options could use a bit of fleshing-out. **What problems is NetSupport Manager solving and how is that benefiting you?** Netsupport manager supports our entire library system's software problems without needing to travel to a branch to solve those problems. ### 14. A great tool with alot of perk and features! **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel N. | Service Delivery Senior Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2019 **What do you like best about NetSupport Manager?** This is a great tool, it best features aor capabilites are as following: * Cross platform, Linu, Mac and Windows. * Centralized remote control. * Remote console capabilites, for special support. * Inventory is great. **What do you dislike about NetSupport Manager?** There's nothing much to dislike about NSM, is a very great tool, matbe what I dislike a lil bit about it is the chat features that even tho is great to chat with the user I didnt find a chat log.- **Recommendations to others considering NetSupport Manager:** If you want an aplication that can help you with the inventory, remote support chat wih users and consle capabilities to edit registry and other stuff this is the tool for you **What problems is NetSupport Manager solving and how is that benefiting you?** Remote support and aplications updates in over 500 computers in 10 different cities ### 15. Cross-platform remote control software. **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph N. | Associate Solutions Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2019 **What do you like best about NetSupport Manager?** The ability to access remote devices in a secure, and faster way. **What do you dislike about NetSupport Manager?** The NetSupport Manager for Linux is a little bit complicated to install and not so good user interface. **Recommendations to others considering NetSupport Manager:** For Linux users, this is not the best remote manager but for Mac and Windows users, this is a product I would recommend. Its a safe and reliable product to work with. **What problems is NetSupport Manager solving and how is that benefiting you?** Allows us to connect, control and manage our cloud servers and other remote devices within our company in a secure manner. ### 16. Great tool for lab managers **Rating:** 3.5/5.0 stars **Reviewed by:** Kemisha Ann R. | Assistant Principal, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2018 **What do you like best about NetSupport Manager?** I like the ease of adding computers to the network manager program. Loading IP addresses and configuration is very user friendly. **What do you dislike about NetSupport Manager?** I dislike the fact that when internet is down, Net Support is wonky. **What problems is NetSupport Manager solving and how is that benefiting you?** Net Support Manager provides access to all computers in one network. Also allows the ability to block and restrict certain applications and websites. ### 17. Versatile software **Rating:** 4.5/5.0 stars **Reviewed by:** Jason B. | Regional Service Technician, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2018 **What do you like best about NetSupport Manager?** The ability to save your most frequent connections and organize them into groups is a convenient feature I really enjoy. In addition, the reduced support cost from being able to perform basic troubleshooting remotely is also a plus. **What do you dislike about NetSupport Manager?** There are not many aspects of this software that are negative enough that require a review. **Recommendations to others considering NetSupport Manager:** If you are looking to reduce support costs for basic issues, this package is one to consider. **What problems is NetSupport Manager solving and how is that benefiting you?** NetSupport lets us connect to servers and PC's in remote sites to perform basic troubleshooting, thus reducing the need for vehicle and tech dispatches. ### 18. The best remote software I've ever used. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2018 **What do you like best about NetSupport Manager?** We manage an entire school district with this software. We're able to manage, deploy, and maintain machines with ease. **What do you dislike about NetSupport Manager?** I love this software and have absolutely no issues with it. **What problems is NetSupport Manager solving and how is that benefiting you?** We can assist users remotely or run one off maintenance as needed. ## NetSupport Manager Discussions - [What is NetSupport Manager used for?](https://www.g2.com/discussions/what-is-netsupport-manager-used-for) - 1 comment - [View NetSupport Manager pricing details and edition comparison](https://www.g2.com/products/netsupport-manager/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-29+11%3A40%3A27+-0500&secure%5Bsession_id%5D=15c2ba45-b7ec-4c66-8977-2b24d9c0e3dd&secure%5Btoken%5D=f5fa0781e7ce7beb9c9d9d109b20fdf7ab9e13ec0e47b716aee54e3279e366a0&format=llm_user) ## NetSupport Manager Features **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control **Security** - Remote Wipe - Device Management - Device Enrollment ## Top NetSupport Manager Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,891 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - 4.5/5.0 (1,077 reviews) - [RealVNC](https://www.g2.com/products/realvnc/reviews) - 4.7/5.0 (417 reviews)