Compare DevRev and Zendesk for Customer Service 
At a Glance
Market Segments
Mid-Market (54.3% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
$19.00 1 user per month billed annually
DevRev
Star Rating
(166)4.4 out of 5
Market Segments
Mid-Market (54.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansZendesk for Customer Service
Star Rating
(6,787)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a streamlined user experience, with many users appreciating its minimalist design and intuitive interface. This makes managing customer queries much easier, as all tickets and emails are consolidated in one place, enhancing overall efficiency.
- Users say that DevRev stands out for its flexibility, particularly in custom field mapping across different platforms. This feature allows for tailored integrations, which many users find beneficial for their specific needs, making the platform adaptable to various workflows.
- Reviewers mention that Zendesk for Customer Service has a significant advantage in implementation speed, with users highlighting the quick onboarding process. The platform's generative AI service is also praised for helping create multi-level responses, which can significantly improve customer interactions.
- According to verified reviews, DevRev receives high marks for its quality of support, with users noting that the team is responsive and helpful. This level of support can be crucial for businesses that require ongoing assistance as they navigate the platform's features.
- G2 reviewers highlight that while Zendesk for Customer Service has a broader market presence and higher overall satisfaction ratings, DevRev's intuitive chat feature, enhanced by an AI agent, makes communication and information retrieval seamless, which is a strong point for daily operations.
- Users express that Zendesk for Customer Service's robust ticketing system and response automation capabilities significantly improve customer service efficiency, while DevRev's customization options allow for a more personalized approach, catering to unique business needs.
Pricing
Entry-Level Pricing
DevRev
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
DevRev
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.4
137
8.6
5,169
Ease of Use
8.5
137
8.6
5,270
Ease of Setup
7.9
81
8.0
3,237
Ease of Admin
8.8
47
8.2
3,105
Quality of Support
9.0
132
8.4
4,898
Has the product been a good partner in doing business?
9.2
46
8.4
3,029
Product Direction (% positive)
9.3
137
8.0
4,824
Features by Category
Ticket and Case Management
8.6
38
8.8
2577
|
Verified
8.3
38
8.7
2603
|
Verified
8.5
40
8.5
2530
|
Verified
7.9
36
8.4
2364
|
Verified
8.2
38
8.2
1930
|
Verified
8.3
38
8.4
2407
|
Verified
8.6
38
8.6
2406
|
Verified
8.3
37
8.3
1862
|
Verified
Generative AI
7.7
34
7.6
386
8.2
33
7.6
385
Agentic AI - Help Desk
6.8
18
7.8
246
6.6
17
7.9
244
6.5
17
8.0
246
Communication Channels
8.2
35
8.5
2066
|
Verified
8.2
37
8.8
2327
|
Verified
8.1
36
8.4
1744
|
Verified
6.1
31
8.0
1435
|
Verified
5.5
32
8.0
1322
|
Verified
Platform
6.7
35
7.7
1390
|
Verified
7.7
36
8.0
1781
|
Verified
8.6
34
8.3
1956
|
Verified
8.2
37
8.2
1761
|
Verified
7.3
35
7.9
2364
|
Verified
7.4
34
8.0
2416
|
Verified
Administration
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.8
20
Not enough data
8.3
20
Not enough data
8.4
22
Not enough data
Knowledge Management
8.7
21
Not enough data
8.5
18
Not enough data
7.4
18
Not enough data
Compliance
7.6
18
Not enough data
7.3
18
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Customer Support
8.0
19
Not enough data
8.2
18
Not enough data
7.6
18
Not enough data
Data Security
7.7
18
Not enough data
7.8
18
Not enough data
7.9
18
Not enough data
8.5
17
Not enough data
Administration
8.2
20
Not enough data
8.1
20
Not enough data
8.1
19
Not enough data
Generative AI
8.5
19
Not enough data
Usability
8.8
16
8.3
665
8.2
16
8.3
661
8.7
15
8.4
634
Reporting
7.9
13
8.3
587
8.1
14
7.9
562
7.7
13
8.2
643
Generative AI
8.1
14
7.3
177
8.3
12
7.2
176
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Responses
Not enough data
8.1
466
Not enough data
8.1
464
Not enough data
8.3
447
Not enough data
8.1
446
Not enough data
8.1
355
Platform
Not enough data
8.6
470
Not enough data
8.3
469
Not enough data
8.3
463
Not enough data
8.2
465
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
716
Not enough data
8.2
683
Not enough data
8.2
748
Support Automation
Not enough data
8.1
713
Not enough data
8.3
756
Not enough data
8.4
714
Not enough data
8.1
788
Generative AI
Not enough data
7.8
203
Not enough data
7.8
202
Messaging Channels
Not enough data
7.6
78
Not enough data
9.0
170
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Generative AI
7.1
8
Feature Not Available
7.3
8
7.9
206
Feature Not Available
Feature Not Available
Communication
8.3
11
8.6
948
|
Verified
8.9
12
8.4
962
|
Verified
7.9
8
8.1
719
9.0
8
8.5
735
|
Verified
7.4
7
8.0
520
Internal Use
7.7
36
8.0
1781
|
Verified
7.7
10
8.5
847
|
Verified
6.9
9
8.1
649
8.6
11
8.5
897
8.8
10
8.6
825
|
Verified
8.5
11
8.3
845
|
Verified
Generative AI
8.3
23
Feature Not Available
Self-Service Experience
8.5
25
8.5
1510
8.5
24
8.5
1441
Feature Not Available
8.0
1024
6.7
22
7.7
647
7.8
25
8.0
779
Self-Service Platform
8.0
23
8.2
829
8.0
23
8.2
845
8.3
23
7.7
664
8.4
23
8.2
811
Agentic AI - Customer Self-Service
6.0
8
8.3
63
4.6
8
8.3
63
6.0
8
8.2
65
6.5
8
8.7
63
6.9
8
8.6
61
6.4
7
8.2
63
5.7
7
8.1
63
Generative AI
Not enough data
7.5(won by default)
78
Not enough data
7.5(won by default)
79
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
744
Not enough data
8.8(won by default)
693
Channels
Not enough data
9.0(won by default)
743
Not enough data
8.4(won by default)
587
Not enough data
8.7(won by default)
566
Not enough data
8.2(won by default)
487
Not enough data
8.3(won by default)
422
Insight
Not enough data
8.1(won by default)
540
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
563
Not enough data
8.7(won by default)
667
Generative AI
8.7
20
7.8
67
8.7
19
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Communication
8.0
17
Not enough data
8.3
15
Not enough data
7.5
16
Not enough data
Planning
7.9
14
Not enough data
8.0
15
Not enough data
7.3
14
Not enough data
7.8
15
Not enough data
7.4
14
Not enough data
Workflow Management
7.9
13
Not enough data
7.9
13
Not enough data
6.8
13
Not enough data
7.3
13
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
72
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
70
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
70
Automation
Not enough data
8.7
73
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
8.9
11
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
8.9
6
Not enough data
9.2
8
Not enough data
8.5
9
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
DevRev and Zendesk for Customer Service are categorized as Shared Inbox, Complaint Management, Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
DevRev is categorized as Contact Center Knowledge Base, IT Service Management (ITSM) Tools, Google Workspace Communication Tools, and Product Management
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Chatbots, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Customer Service Automation, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
DevRev
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.1%
Financial Services
17.8%
Information Technology and Services
11.7%
Human Resources
6.1%
Insurance
4.3%
Other
38.0%
Computer Software
14.1%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Alternatives
Discussions
DevRev has no discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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