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Compare Comm100 Live Chat and ProProfs Chat 
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At a Glance
Market Segments
Small-Business (47.8% of reviews)
Small-Business (51.4% of reviews)
Entry-Level Pricing
$31.00 1 Agent Per Month
$39/month 3
Comm100 Live Chat
Star Rating
(28)4.2 out of 5
Market Segments
Small-Business (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
$31.00 1 Agent Per Month
Browse all 3 pricing plansProProfs Chat
Star Rating
(35)4.5 out of 5
Market Segments
Small-Business (51.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$39/month 3
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ProProfs Chat excels in its Knowledge Base feature, scoring 9.4, which allows for easy access to information and resources, while Comm100 Live Chat has a lower score of 7.7 in this area, indicating less robust support for knowledge management.
- Reviewers mention that ProProfs Chat's Lead Development capabilities are highly rated at 9.3, making it a strong choice for businesses focused on nurturing leads, whereas Comm100 Live Chat's score of 7.7 suggests it may not be as effective in this regard.
- G2 users highlight that ProProfs Chat offers superior Customization options with a score of 8.5, allowing businesses to tailor the chat experience to their needs, while Comm100 Live Chat's score of 8.1 indicates it may have fewer customization features.
- Users on G2 appreciate the In-App Messaging feature of ProProfs Chat, which scored 9.4, as it enhances real-time communication, while Comm100 Live Chat's score of 8.8 suggests it may not provide the same level of immediacy.
- Reviewers say that ProProfs Chat's Team Inbox feature, rated at 8.7, facilitates better collaboration among team members, whereas Comm100 Live Chat's lower score indicates potential limitations in team communication.
- Users report that Comm100 Live Chat shines in Pop-up Chat functionality, scoring 9.5, which is higher than ProProfs Chat's score of 9.0, suggesting that it may offer more effective engagement tools for capturing visitor attention.
Pricing
Entry-Level Pricing
Comm100 Live Chat
Live Chat Startup
$31.00
1 Agent Per Month
- Full widget customization
- Multi-language chat
- Canned messages
ProProfs Chat
Gold Package
$39/month
3
Best for established businesses that have support teams & require team reporting.
- All Silver Plan
- Chat history - 1 year
- Domains - 3
Free Trial
Comm100 Live Chat
Free Trial is available
ProProfs Chat
Free Trial is available
Ratings
Meets Requirements
9.0
23
8.3
26
Ease of Use
8.9
23
9.0
26
Ease of Setup
8.3
15
8.5
10
Ease of Admin
9.0
14
8.3
10
Quality of Support
8.9
22
8.7
25
Has the product been a good partner in doing business?
8.3
14
9.3
10
Product Direction (% positive)
7.5
23
8.9
22
Features by Category
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Communication
9.5
16
|
Verified
9.0
8
|
Verified
9.1
16
|
Verified
8.8
8
|
Verified
7.1
8
Not enough data
8.8
10
|
Verified
9.4
6
|
Verified
Not enough data
Not enough data
Internal Use
8.1
14
|
Verified
8.5
8
|
Verified
Not enough data
7.7
5
7.7
11
|
Verified
9.3
7
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
8.7
5
|
Verified
7.9
11
|
Verified
9.3
5
|
Verified
Categories
Categories
Shared Categories
Comm100 Live Chat and ProProfs Chat are categorized as Live Chat
Reviews
Reviewers' Company Size
Comm100 Live Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ProProfs Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.0%
Retail
12.0%
Information Technology and Services
12.0%
Higher Education
8.0%
Utilities
4.0%
Other
48.0%
Information Technology and Services
22.9%
Marketing and Advertising
20.0%
Computer Software
8.6%
Automotive
5.7%
Accounting
5.7%
Other
37.1%
Discussions
Comm100 Live Chat has no discussions with answers
ProProfs Chat has no discussions with answers
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