Comm100 Live Chat Reviews & Product Details

I'm a firm believer that stats demonstrate a products value. The fact that we've received a 5 star rating from 97% of staff and students who have used the Comm100 chat service says it all! And believe it or not, the other 3% gave 4 stars. Thank you Comm100 for helping us to add a vital customer service component to our IT ServiceDesk at the University. Review collected by and hosted on G2.com.

To be honest, we've seen no downsides since implementing the Comm100 live chat service. Review collected by and hosted on G2.com.

What I like best about Comm100 is the ease of use. The Comm100 platform is easy to set up on your webpage and very intuitive to use. Also, getting your agents set up and ready to chat is a breeze. Comm100 also has a ton of videos and how-to documents if you ever need help with a certain feature. Another huge plus is we are able to store our data in Canada. As a public institution this was make or break due to privacy legislation. Review collected by and hosted on G2.com.

I honestly don't have anything to say here. Any issues I have had the Comm100 team has addressed immediately. Review collected by and hosted on G2.com.

I like the ease of installation on our web pages and the ability to have custom buttons. Review collected by and hosted on G2.com.

I wish they had a way to write a persons name where the IP address shows. It does show a name after a chat, but often I speak to a customer and never chat with them and it would be nice to see when they are on my site and which pages they go to. Review collected by and hosted on G2.com.

One of the things we like most about Comm100 is that it has excellent features, has high-end tools and is not very expensive. It also has a ChatBot that helps us program the most frequent answers to the questions that users ask us and this certainly saves us time and helps us improve response times. In addition, the best of all is that this chat is not inactive, once you establish that you are online so it remains. Review collected by and hosted on G2.com.

So far there is nothing negative to say about this program. In each update has been improving and listening to the suggestions of customers, has not shown errors or inactivity. Review collected by and hosted on G2.com.

I like it a lot because it is extremely rich in features since it has everything that the leading software in the industry has and yet it is not that expensive. There is nothing we want to do until now that we have not been able to do. It is also really software that can grow and scale with you. We started with the most basic version several months ago and have opted for the complements for example, the knowledge base over time as well as the transfer to a higher version as necessary. The sales team has been useful every step of the way to build a package that is perfectly suited to our needs this year Comm100 is regularly updated and it is obvious that manufacturers are thinking a lot about the updates and what features and improvements are in demand. The chat is easy to use and it's fast and smooth, I like personalized, personal canned messages and I use it a lot, I'm always informed about server downtime and software updates. Review collected by and hosted on G2.com.

We have never really had any problems with Comm100. Everything we did not like has been improved with the new versions of the software and in some cases a customized support team solution just for us. Comm100 has no downtime, this chat software is never disabled unless your hosting solution is inactive. It also has a feature called ChatBot: Comm100 has introduced a large automatic response bot. This is extremely useful when I'm offline, I just have to feed the data and violates responds to the terms given by my client. This software is perfectly adapted to the needs of our organization, we use it as a chat channel to communicate with our customers, make sales and customer service. Customers also love that they can rate the chat session after it finishes or automatically receive a copy of the chat record if requested. Review collected by and hosted on G2.com.

* Feature Rich

* Modern UI

* Under continual development

* Helpful, responsive support team

* Very easy to use Review collected by and hosted on G2.com.

There's not really anything in particular that we dislike. A couple of years ago we had wanted a more modern UI but the new version of Comm100 totally rocked our socks off on that front! Review collected by and hosted on G2.com.

the team at Comm100 is a pleasure to work with in all regards. they are knowledgeable, responsive, creative, upbeat and always willing to dig into details in order to put serving the customer first. Review collected by and hosted on G2.com.

It is difficult to find anything to dislike about Comm100. Their team is excellent. I might like it if they had an office in California. Review collected by and hosted on G2.com.

I been working with Comm100 for the past two years and they always been very helpful and they guide me through the process and are very patience since I am not a very technical person. They are very polite and always give me the beat awesome support. Review collected by and hosted on G2.com.

I have no issues with Comm100. I like everything about the company. They are quick to respond , very polite, patience and get anything/if anything comes up resolve in a timely manner. Review collected by and hosted on G2.com.

The particular partnership that we have established between Comm100 plus UK2 Group, was really beneficial and economical with regard to facilitating our LiveChat encounter. Review collected by and hosted on G2.com.

We have an On-Prem deployment and management from the Comm100 application on our own server has not already been great. We are constantly running many versions at the rear of the Live version and have been left in order to manage the chat support ourselves in many situations. Review collected by and hosted on G2.com.

Customization is very good so as the themes. Gaves a professional touch to our web chatroom. Review collected by and hosted on G2.com.

There are so many other free chatroom's available so don't seem ordinary. The boat don't seems working nice. Its android app could have bean better interface. Review collected by and hosted on G2.com.

Multiple campaigns, multiple language supports, great reporting features and analytics, great support. Auto translator within chat is extremely useful and accurate, allowing for us to communicate with a variety of customers from all over the world. Review collected by and hosted on G2.com.

No current integration with Microsoft Dynamics CRM Review collected by and hosted on G2.com.

The partnership that we have established between Comm100 and UK2 Group, was very beneficial and cost effective for facilitating our LiveChat experience. Review collected by and hosted on G2.com.

We have an On-Prem deployment and management of the Comm100 application on our server has not been great. We are constantly running many versions behind the Live version and we have been left to manage the chat service ourselves in most situations. Review collected by and hosted on G2.com.

We've been using this communication platform for the best part of 6-7 years. Easily one of the best with ease of use, invaluable features that help optimise the customers interaction with our company. Review collected by and hosted on G2.com.

There is nothing to dislike about this platform. Once you've familiarised yourself with the instillation requirements, implementation is quick and easy. Review collected by and hosted on G2.com.

Comm100 has endless features you can select from ,based on your chat needs .On top of that they are always innovating and improving . Review collected by and hosted on G2.com.

I dislike the lack of skip options ,a dark skin would definitely improve the platform . Review collected by and hosted on G2.com.

The first best thing would be the actual chat service! Being in control of the customization options. It also has been a easy software to use and learn. My business has been using Comm100 for almost a year and we love it. Review collected by and hosted on G2.com.

We are 24/7 business ad we are not able to get through to agent over the phone on our weekend and overnight shifts. Review collected by and hosted on G2.com.

Everything :). We love the ability to customize almost everything, from the look of the chat button and chat box to the campaigns and rules on the back end. Review collected by and hosted on G2.com.

So far nothing, our use is fairly basic but Comm100 does everything we need. Review collected by and hosted on G2.com.

I find that the ease of navigation within the system is beneficial and easy to train and teach on. The preset responses help wit providing efficient and timely response when assisting with common questions. Review collected by and hosted on G2.com.

Would prefer the capability to create more customizations within the platform. Review collected by and hosted on G2.com.

Reporting, chat history, rating, code planning Review collected by and hosted on G2.com.

You can't get the report for the whole year. You can get it splitted by 3 months period. Review collected by and hosted on G2.com.

Comm100 is solid. Provides all the functionalities an agent needs to fully provide a great customer support. Review collected by and hosted on G2.com.

I would like to have more personalization options from the agent's side. Review collected by and hosted on G2.com.

While they have the most advance features the support is a real problem.

No support on weekends. Problem on the weekend your screwed. Recent update created many bugs, things not working. They did an update on the Friday before the 4th of July and left for the holiday. Live chat did not working properly for our holiday sale. 5 days no support. Mobile no longer works for a month. Review collected by and hosted on G2.com.

Support hours are very limited. No support on weekends. Review collected by and hosted on G2.com.

The recently improved user interface looks good and more friendly. Review collected by and hosted on G2.com.

very satisfied so far. But it will be perfect if they support auto-Logout :) the reason is we sometimes forget to log out the system after working hours... if the LiveChat can do auto log out everyday after 5PM, that will be more convenient :D Review collected by and hosted on G2.com.

. Real time support system to support customers. And continues work of comm100 behind this system , to upgrade features, since we started . Best graphical design Review collected by and hosted on G2.com.

No dislikes Review collected by and hosted on G2.com.