Comm100 Live Chat Reviews & Product Details

I really appreciate the desktop application feature of Comm100 Live Chat because it doesn't require me to keep a browser window open, which is a significant advantage over other options and helps me stay focused and aware of incoming chats. I love the canned messages and the TaskBot, which enhance efficiency and streamline communication processes. Additionally, the integration with HubSpot to record chats within our CRM is highly valuable, reducing dependency on email and phone calls for simple requests. The setup process was straightforward, and I found the user interface easy to navigate, while the online chat support was exceptional with live, helpful agents, avoiding AI bots, which is another plus for me. Ultimately, although the software isn't the cheapest option available, I firmly believe it's money well spent given the suite of features and support I receive, leading me to highly recommend it. Review collected by and hosted on G2.com.

I find it challenging to get Comm100 Live Chat to directly integrate with HubSpot. Despite improvements, there are still bugs and issues that need to be resolved. Additionally, I am concerned about Comm100's strong focus on promoting their AI bot, which we are trying to avoid. Another issue is that all chats are saved as if they are being conducted by the person who set up the integration, instead of mapping to the actual user or agent handling the chat. Review collected by and hosted on G2.com.

1. The User interface is very simple and easy to use

2. You can see all the visitors that are visiting your website on the tool.

3. The client can connect with you with a single click of the chat button. what I like here is that you can also invite your client for a chat. Suppose, we see that a client is visiting our site for a long span, we can invite them to chat and ask about their issue.

4. There's an option of language translation while chatting with the customer which makes it easy for a team to talk to different clients in any language across the globe.

5. Chat Agents can also chat personally

6. we can see chat history and chat gist for any client who visits back. Review collected by and hosted on G2.com.

During the middle of chat, if we try to change the chat language, it does not work. As soon as the language of the chat of the end customer is recognized by com100, we need to use it from there only. Manually changing the chat language later does not works Review collected by and hosted on G2.com.

Very intuitive and easy to set up, simple but accurate reporting. Review collected by and hosted on G2.com.

Not very customizable visually but not a dealbreaker overall since the rest of it worked as expected. Review collected by and hosted on G2.com.

I used Comm100 as a live chat software ia a previous role. I liked the UX/UI design, it was easy to use and the translation tool was useful as well. Review collected by and hosted on G2.com.

Nothing outright that I can think of at the moment. Review collected by and hosted on G2.com.

Working to scope this for a client and the comm100 team has been great. Super helpful and willing to answer any questions. The software seems robust and I love that you don't pay if you aren't happy. Review collected by and hosted on G2.com.

I don't have any complaints so far! It's been great Review collected by and hosted on G2.com.

I'm a firm believer that stats demonstrate a products value. The fact that we've received a 5 star rating from 97% of staff and students who have used the Comm100 chat service says it all! And believe it or not, the other 3% gave 4 stars. Thank you Comm100 for helping us to add a vital customer service component to our IT ServiceDesk at the University. Review collected by and hosted on G2.com.

To be honest, we've seen no downsides since implementing the Comm100 live chat service. Review collected by and hosted on G2.com.

What I like best about Comm100 is the ease of use. The Comm100 platform is easy to set up on your webpage and very intuitive to use. Also, getting your agents set up and ready to chat is a breeze. Comm100 also has a ton of videos and how-to documents if you ever need help with a certain feature. Another huge plus is we are able to store our data in Canada. As a public institution this was make or break due to privacy legislation. Review collected by and hosted on G2.com.

I honestly don't have anything to say here. Any issues I have had the Comm100 team has addressed immediately. Review collected by and hosted on G2.com.

Versatile and is growing to do more than just chat. Their support staff is second to none. Fantastic tool, especially if you need PCI or HIPAA compliance. Review collected by and hosted on G2.com.

System can be a bit clunky at times with all of the new updates, but it is getting better daily Review collected by and hosted on G2.com.

I like the ease of installation on our web pages and the ability to have custom buttons. Review collected by and hosted on G2.com.

I wish they had a way to write a persons name where the IP address shows. It does show a name after a chat, but often I speak to a customer and never chat with them and it would be nice to see when they are on my site and which pages they go to. Review collected by and hosted on G2.com.

One of the things we like most about Comm100 is that it has excellent features, has high-end tools and is not very expensive. It also has a ChatBot that helps us program the most frequent answers to the questions that users ask us and this certainly saves us time and helps us improve response times. In addition, the best of all is that this chat is not inactive, once you establish that you are online so it remains. Review collected by and hosted on G2.com.

So far there is nothing negative to say about this program. In each update has been improving and listening to the suggestions of customers, has not shown errors or inactivity. Review collected by and hosted on G2.com.