# Comm100 Reviews **Vendor:** Comm100 Network Corporation **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.4/5.0 **Total Reviews:** 49 ## About Comm100 Comm100 is a global provider of AI-powered omnichannel customer support software designed to help organizations across commercial, government, and nonprofit sectors deliver seamless and consistent customer service. With a diverse clientele that includes notable names such as Rackspace, Stanford University, and Global Affairs Canada, Comm100 provides a robust platform that integrates multiple communication channels, ensuring that users can engage with their customers effectively, regardless of the medium. The Comm100 platform consolidates various support channels, including live chat, email, social media, secure messaging, and self-service resources, into a single, unified experience. This integration enhances visibility and streamlines workflows, allowing support teams to manage conversations efficiently and respond to inquiries promptly. By centralizing interactions, organizations can maintain a consistent service level across different channels, catering to a wide range of audiences and handling varying interaction volumes without compromising quality. One of the standout features of Comm100 is its advanced AI capabilities, which are woven throughout the platform to boost both productivity and performance for support teams. The software includes agentic tools designed to assist with routine interactions, enabling human agents to focus on more complex inquiries. Additionally, AI-driven quality assurance mechanisms help uphold service standards, while data-driven insights provide valuable information on trends and performance gaps. These features support continuous improvement initiatives, allowing organizations to refine their customer service strategies over time. Comm100 is built with flexibility, reliability, and scalability in mind, making it suitable for organizations operating in complex service environments that demand high levels of security, compliance, and uptime. The platform is adaptable to various operational models, ensuring that organizations can maintain stability and governance while meeting their unique service requirements. This adaptability is crucial for organizations looking to enhance their customer engagement strategies without sacrificing control or oversight. By combining intelligent automation with human-led service, Comm100 empowers organizations to foster stronger customer relationships, improve productivity, and achieve superior support outcomes at scale. This balanced approach not only helps organizations meet increasing service expectations but also supports long-term strategies for resilience and growth. Furthermore, leadership teams can leverage reliable analytics and actionable insights to measure performance, optimize resources, and make informed decisions across channels and teams, ultimately enhancing the overall customer experience in today’s dynamic digital landscape. ## Comm100 Pros & Cons **What users like:** - Users appreciate the **user-friendly design and strong AI features** of Comm100, enhancing their support capabilities efficiently. (9 reviews) - Users appreciate the **ease of use** of Comm100, making integration into daily business operations seamless and efficient. (8 reviews) - Users appreciate the **supportive and responsive customer service** of Comm100, enhancing their overall experience significantly. (7 reviews) - Users value the **responsive and knowledgeable customer support** of Comm100, enhancing their overall experience significantly. (5 reviews) - Users highlight Comm100's **efficiency** , enabling quick responses and streamlined operations for enhanced customer support. (5 reviews) - Chat Features (4 reviews) - Messaging Automation (4 reviews) - Useful (4 reviews) - Users value the **automation features** of Comm100, enhancing communication efficiency and streamlining task management effectively. (3 reviews) - Chatbots (3 reviews) **What users dislike:** - Users report that the **AI chatbot struggles** with issue resolution and has integration challenges with HubSpot. (2 reviews) - Users are concerned about the **lack of updates** , feeling their suggestions for improvements often go unacknowledged. (2 reviews) - Users experience **integration issues** with HubSpot, encountering bugs and challenges that hinder effective functionality. (2 reviews) - Users find the **AI chatbot struggles with issue resolution** when human agents are unavailable, complicating member support. (2 reviews) - Users are frustrated by **the lack of update options** for user segments, hindering efficient management within Comm100. (2 reviews) - AI Limitations (1 reviews) - Assignment Issues (1 reviews) - Automation Complexity (1 reviews) - Users face persistent **bugs and integration issues** with Comm100, impacting usability and user experience. (1 reviews) - Chat Functionality Issues (1 reviews) ## Comm100 Reviews ### 1. Fast, Stable Live Chat That Boosts Support Efficiency and Player Satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Sungur M. | Casino Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Comm100?** We’ve been using Comm100 as the live chat solution for Livebahis, and it has made a noticeable difference in our customer support operations. The platform is fast and stable, and it handles high traffic smoothly, which is crucial in our online casino environment. The agent interface is intuitive, so our support team can respond quickly and efficiently, and the automation features help reduce workload by taking care of common inquiries. On top of that, the reporting tools offer useful insights that help us continuously refine and optimize our service quality. Overall, Comm100 has proven to be a reliable, powerful live chat solution that boosts both team productivity and player satisfaction. We would recommend it to any business that wants to provide responsive, professional customer support. **What do you dislike about Comm100?** There’s very little to dislike about Comm100, but if I had to point to one area for improvement, it would be the learning curve around some of the more advanced features. The platform is clearly very capable, yet getting the most out of its automation and customization options can take a bit of time upfront. That said, the available support resources and documentation are genuinely helpful, and once everything is set up and configured, the system runs smoothly. Overall, this is a relatively minor drawback compared with the significant value Comm100 adds to our customer support operations. **What problems is Comm100 solving and how is that benefiting you?** Comm100 helps us solve one of our biggest operational challenges: delivering fast, reliable, and scalable customer support. As an online casino, we receive a high volume of real-time inquiries, and Comm100 enables us to handle these conversations efficiently while maintaining consistent service quality. **Official Response from Anna Zhang:** > Hi Sungur, thank you for the detailed review! We're thrilled to hear that Comm100 has had such a positive impact on your customer support operations. It's great to know that the platform's speed, stability, and automation features have contributed to boosting your team's productivity and player satisfaction. We also appreciate the note about the learning curve for advanced features and are committed to continuously improving our platform to better serve your needs. ### 2. Exceptional Real-Time Visitor Tracking and a User-Friendly Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Safak S. | VIP Customer Support Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Comm100?** The user-friendly interface and real-time visitor tracking are exceptional. It lets us see exactly which page a VIP customer is browsing, which enables proactive, personalized support. The canned responses feature is also a major time-saver for our support team. **What do you dislike about Comm100?** The platform could improve its HTML and rich media support within the chat interface. Being able to send more interactive visual elements, or even custom HTML, directly to VIP users would significantly enhance the customer experience and make conversations feel more engaging. **What problems is Comm100 solving and how is that benefiting you?** Comm100 helps us handle high-volume VIP chat traffic efficiently. It brings all inquiries into a single dashboard, which has significantly reduced our response times. The routing features and internal collaboration tools also make it easier to coordinate internally, ensuring every customer receives a quick, accurate answer. As a result, our CSAT scores have increased. **Official Response from Anna Zhang:** > Hi Safak, thank you for the detailed review! It’s great to hear real-time visitor tracking, canned responses, and routing are helping your team deliver proactive VIP support, reduce response times, and boost CSAT. We also appreciate the feedback on richer HTML and media support in chat. Creating more engaging, interactive experiences is an important area for us, and we’ve shared your suggestion with our product team. ### 3. Streamlined Email Management with Comm100 **Rating:** 4.5/5.0 stars **Reviewed by:** Swapan . | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Comm100?** I really like the routing rules in Comm100, which allow us to auto-route emails based on the subject line, making it very useful for us. The reporting feature is pretty extensive, providing great reports on the volume of emails per department and more. Our team finds the custom fields for contact management really helpful for managing contacts and sending outreach campaigns to our customers. We've significantly decreased manual workload with auto-routing, which keeps improving as we add more conditions. Tags, along with custom fields, have helped us get rid of manual spreadsheets when sending outreach campaigns or bulk emails. **What do you dislike about Comm100?** It is a pretty great application but certainly there are some features that can be improved for an overall better experience. One thing is the rich text formatting options in the reply window; our nature of business is such that we have to quote our policies and rules to our customers so we would really like indent and other formatting options. Other than that for the BCC feature, when customers reply to a BCC email, if it comes in separate threads based on the sender email, that would really be helpful. **What problems is Comm100 solving and how is that benefiting you?** Comm100 solves email tracking issues, reduces manual email distribution, and prevents lost emails. Auto-routing decreases workload, reporting is extensive, and custom fields aid in managing contacts and outreach campaigns. **Official Response from Anna Zhang:** > Hi Swapan, we're glad to hear that you are finding the routing rules, reporting features, and custom fields in Comm100 helpful for managing your email communication and contact outreach campaigns. We appreciate your feedback on the rich text formatting options and the BCC feature, and we will definitely take these into consideration for future improvements. ### 4. Streamlined Queue Management with User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Berenice A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Comm100?** I like that students can easily sign themselves up from anywhere with Comm100, which reduces the amount of administrative work previously required to run our drop-in sessions. I also appreciate how user-friendly and straightforward the software and user experience is from both the student and staff-facing side. The ability to easily measure data across our sessions is great for reporting and analysis. **What do you dislike about Comm100?** We've had a few challenges with some of the change management between our older process and new process with Comm100. Specifically, for our organization it would be great if Comm100 supported agent group messaging or internal messages/banners for internal communications. It would also be great if Comm100's desktop app had a picture-in-picture mode so we could modify a user's details while working on other tasks or if the Salesforce integration would allow for users to be marked 'arrived' and 'ended' within queues without having to leave Salesforce. **What problems is Comm100 solving and how is that benefiting you?** Comm100 makes wait times and queue positions visible to students, reducing administrative workload. It's user-friendly for both students and staff, allowing easy sign-up and useful session data for analysis. **Official Response from Anna Zhang:** > Hi Berenice, thank you for sharing your positive experience with Comm100. We understand the importance of change management and internal communication features for your organization. Your feedback will be valuable as we continue to enhance our platform to better meet your needs. ### 5. Easy to Use, Live Updates, and Great Ticketing & Messaging **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron Ruiz V. | Team Leader operation specialist., Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2026 **What do you like best about Comm100?** It is very easy to use, and the ticketing and messaging system works great. It updates live, so the information is always up to date. I use it every day because it is required for my job. I learned how to use it after two days of practice, and the support team was helpful when I had questions. The implementation and the integration are very smooth at first. **What do you dislike about Comm100?** The only issue I’ve noticed is that, for certain tickets, the merge option sometimes doesn’t work properly. **What problems is Comm100 solving and how is that benefiting you?** We are addressing multiple issues related to my work, including customer complaints and customers who are seeking assistance and additional information. **Official Response from Anna Zhang:** > Thanks for the review! We’re happy Comm100 has been easy to pick up and that ticketing and messaging are working well for you day to day. We also appreciate the heads-up about ticket merging occasionally not working as expected. If you can share an example (a screenshot or recording of the issue) with our support team, we’ll help investigate and get it resolved. Thanks. ### 6. System that fits well for Customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Comm100?** The system is very easy to use and offers strong AI features. We’ve been using comm100 for member support, and the overall experience has been very satisfactory. The comm100 team is very supportive and responsive from initial set up to final launch including staff training. The system integrates well with our day-to-day business, and our support team uses it every day. The initial setup of the comm100 system was straightforward. We did run into a few issues along the way, but the staff was very helpful in resolving them. We started comm100 with using only live chat, later on we added ticketing and messaging system as well. Ticketing and messaging system has been a useful tool because all our support email from different email addresses have been landing at one single place now. **What do you dislike about Comm100?** The Comm100 system works very well for day-to-day use by a human agent. However, when agents aren’t available, the AI chatbot sometimes seems to struggle to resolve members’ issues. **What problems is Comm100 solving and how is that benefiting you?** Comm100 helps us reduce the volume of calls. These days, a lot of people prefer to chat or simply send an email, and Comm100 is a system where both of these channels can be handled in one place so support can be provided in a timely manner. All support-related data is also available in one central place, which makes it easier for managers when it comes to reporting. **Official Response from Anna Zhang:** > Thanks for the thoughtful review. It's great to see Comm100 supporting your member service across live chat and email, helping reducing call volume and bringing everything into one place. Our team is dedicated to providing excellent support and we're glad to hear that you had a satisfactory experience with us. We also appreciate your feedback on the AI chatbot when agents aren’t available. Improving resolution in those moments is a key focus and we'd be happy to work with you to fine-tune your chatbot experience. ### 7. Easy-to-Use GUI and Powerful Pre-Chat Routing Forms **Rating:** 4.5/5.0 stars **Reviewed by:** Filipe C. | IT Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Comm100?** The GUI is easy to use, and the Pre-Chat Routing Forms make it possible to route chats to reps based on their assigned sales territories. Being able to copy the code and sending it to our web guy is a big plus! **What do you dislike about Comm100?** Because there are so many features and options, navigation can sometimes feel a bit tricky, especially when I’m trying to find settings or tools I’m not familiar with or don’t use on a regular basis. **What problems is Comm100 solving and how is that benefiting you?** This tool helps us set up more appointments automatically, which in turn generates new leads for our business. **Official Response from Anna Zhang:** > Hi Filipe, we're glad to hear that Comm100 is helping you set up more appointments and generate more leads. We understand that navigating through numerous features can be overwhelming, and we are continuously working on enhancing the user experience. ### 8. Comm100 Runs Smoothly and Boosts Efficiency with Powerful Chatbot Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Comm100?** Compared to our other company software, Comm100 operates with barely any issues and the issues that do occur are usually small and quickly addressed. There are also a lot of features that improve our overall efficiency such as the chat bot interactions that we have created that allow agents to fill out templates of necessary information before entering the chat. **What do you dislike about Comm100?** Every now and then an issue will come up that isn't easily addressed or they will need data we are not able to provide due to the scope of our business but this is rare. **What problems is Comm100 solving and how is that benefiting you?** The software our business uses for support has not been effective for our chat teams. Since moving to Comm100, we do not face the same issues of chats dropping, delayed responses, technical issues that we faced before the switch. We also have access to the many chat features Comm100 provides that our previous software did not. This has improved the efficiency of our department. **Official Response from Anna Zhang:** > Thanks for sharing your experience with Comm100. We're glad to hear that Comm100 has been operating smoothly for you and has improved your overall efficiency with its chatbot features. We strive to address any issues quickly and provide a seamless experience for our users. ### 9. Responding to needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Comm100?** A chatbot system that quickly and effectively resolves queries based on users' basic requests. A tag system that allows for quick analysis of the topics users contact us about. Benchmark reports that allow us to analyze what we do well or poorly compared to other companies in the industry that we are in. **What do you dislike about Comm100?** We're using comm100 based on user segments. Based on the segments, the users are being assigned to specific groups. However, updating the user segments ( Adding/removing users ) are being done manually. If we have option to mass update by uploading a CSV file would be pretty useful. **What problems is Comm100 solving and how is that benefiting you?** We can do this ourselves without needing any additional or technical support for customization adjustments such as pre-chat, etc. We can quickly access the data or reports we want. Of course, this saves us a lot of time in many areas. **Official Response from Anna Zhang:** > Thanks for sharing your experience with Comm100! We’re glad the chatbot, tagging, and benchmark reports are helping you resolve queries quickly and get the insights you need. Great call on bulk segment updates; we’ve shared it with our product team. ### 10. Real-Time Email Visibility with Comm100 **Rating:** 5.0/5.0 stars **Reviewed by:** Alisa L. | 高级物流经理, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Comm100?** Comm100 is directly linked to our email system, allowing us to see in real-time which customers are sending us emails. **What do you dislike about Comm100?** The format of the email sent through comm100 is not so good-looking. This may be because I have not set it up correctly. **What problems is Comm100 solving and how is that benefiting you?** Comm100 helps us centralize and streamline our customer communication across multiple channels, especially live chat and messaging. Before using it, our customer inquiries were scattered across different platforms, which made it difficult to manage conversations efficiently and respond in a timely manner. **Official Response from Anna Zhang:** > It's great to hear that Comm100 is helping you centralize and streamline customer communication. We designed it to make managing conversations across multiple channels more efficient, and we're pleased to hear that it's benefiting your team. ### 11. Easy to Manage, but Needs Unanswered Questions Download Option **Rating:** 3.5/5.0 stars **Reviewed by:** Andrea L. | Manager, Forms Content, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Comm100?** It is fairly easy to use and manage. I like that we are able to have complete control over our settings and can change use setting specifically. The implementation of the AI Agent was easy to navigate after some training. **What do you dislike about Comm100?** I would prefer if there were the ability to download the list of unanswered questions from the AI Agent; this would make it much easier to review. I believe that is an enhancement request already, but I'm not sure when it will be available. **What problems is Comm100 solving and how is that benefiting you?** The AI Agent with Comm100 allows our support questions to be answered 24/7 which is a huge improvement for us. **Official Response from Anna Zhang:** > Thanks for the review! We’re glad Comm100 has been easy to manage and that the AI Agent is helping you provide 24/7 support. And the ability to export unanswered questions from the AI Agent is already available. Try it out in your Comm100 control panel. ### 12. Powerful CRM Integration with Fantastic Support **Rating:** 5.0/5.0 stars **Reviewed by:** Scott H. | Product Manager, Electrical/Electronic Manufacturing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Comm100?** I really appreciate the desktop application feature of Comm100 Live Chat because it doesn't require me to keep a browser window open, which is a significant advantage over other options and helps me stay focused and aware of incoming chats. I love the canned messages and the TaskBot, which enhance efficiency and streamline communication processes. Additionally, the integration with HubSpot to record chats within our CRM is highly valuable, reducing dependency on email and phone calls for simple requests. The setup process was straightforward, and I found the user interface easy to navigate, while the online chat support was exceptional with live, helpful agents, avoiding AI bots, which is another plus for me. Ultimately, although the software isn't the cheapest option available, I firmly believe it's money well spent given the suite of features and support I receive, leading me to highly recommend it. **What do you dislike about Comm100?** I find it challenging to get Comm100 Live Chat to directly integrate with HubSpot. Despite improvements, there are still bugs and issues that need to be resolved. Additionally, I am concerned about Comm100's strong focus on promoting their AI bot, which we are trying to avoid. Another issue is that all chats are saved as if they are being conducted by the person who set up the integration, instead of mapping to the actual user or agent handling the chat. **What problems is Comm100 solving and how is that benefiting you?** I use Comm100 Live Chat to eliminate email and phone calls for simple requests, integrating it into HubSpot for CRM. It boosts our focus with a desktop app, offers canned messages and TaskBot, and provides excellent live chat support. **Official Response from Anna Zhang:** > Hi Scott, thank you for the detailed review! We’re glad to hear that you find the desktop app, canned messages and Taskbot valuable and are happy with our customer service. We also hear you on the HubSpot integration issues and the AI chatbot concern. We will continue to improve the HubSpot experience while keeping flexibility for teams that want to use live chat without AI. We really appreciate your valuable feedback. ### 13. Easy-to-Use Chat Client and Dashboard with an Intuitive Design **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Comm100?** Very easy to use and intuitive design. Both the chat client as the dashboard are easy to use. **What do you dislike about Comm100?** The lack of updates is my main issue. For years, we’ve been posting in the relevant forum to request updates and upvoting other requests, but not many of those suggestions ever seem to make it in. **What problems is Comm100 solving and how is that benefiting you?** Quick and easy to set up, and it saves time on admin tasks. It’s also very straightforward to use, which makes onboarding new staff much easier. **Official Response from Anna Zhang:** > Thanks for the review! It's great to hear that Comm100 has been easy to use and has helped you save time on admin work and onboarding new staff. We hear you on updates. We are continuously shipping improvements, and you can find the latest in our release notes. We know priorities don't always align with every customer's needs. If there are specific changes you’re hoping for, please share them with your AM or our support team so we can pass them along to our product team. ### 14. A Comprehensive System for Our Customer Service Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Comm100?** I like that it's a comprehensive system for our customer service department **What do you dislike about Comm100?** Technical support is only available via email. The bot is good, but it doesn't answer all my questions. **What problems is Comm100 solving and how is that benefiting you?** The customer service provided via chat is fast and will integrate seamlessly with our software. **Official Response from Anna Zhang:** > Thanks for the review! We’re glad Comm100 has been a comprehensive platform for your customer service team and that live chat has been fast and integrated smoothly with your software. Just to clarify: our technical support isn’t limited to email. We offer 24/7 support via email and chat, plus SMS and common messaging channels, and phone support during business hours. If there’s a channel you prefer, we’re happy to meet you there. You can find all our contact details at: https://www.comm100.com/company/about/contact/ ### 15. Comm100 Live chat **Rating:** 5.0/5.0 stars **Reviewed by:** Brentley A. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Comm100?** 24/7, knowledgeable customer support that does not give robotic responses and actiually know their product reall well as wellas continued interest in projects that we work on. **What do you dislike about Comm100?** I can't say much here. Comm100 servce is really great **What problems is Comm100 solving and how is that benefiting you?** They are a company that has an excellent product at a competative price. Since switching we have saved a lot of money with them. **Official Response from Anna Zhang:** > Hi Brentley, thank you for the kind words! We’re glad you’re happy with our service and that Comm100 has helped you save money. Our team works hard to provide responsive, personalized support, and we truly appreciate your trust. ### 16. Easy to Use with Great Customer Support **Rating:** 4.5/5.0 stars **Reviewed by:** Derek O. | Manager - Service Desk, Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Comm100?** It’s easy to use, and the customer support is amazing. **What do you dislike about Comm100?** Nothing to do with Comm100, but it would be nice to have the same options available for non Java script pages as you have for those containing Java Script **What problems is Comm100 solving and how is that benefiting you?** Giving our customers another alternative to calling our Service Desk **Official Response from Anna Zhang:** > Hi Derek, we're glad to hear that you find Comm100 easy to use and that you've had a great experience with our customer support team. We appreciate your feedback about the options for non-JavaScript pages and will take it into consideration for future improvements. Thanks. ### 17. Intuitive, All-in-One Customer Communication Hub **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Comm100?** How it brings all our customer communication into one easy-to-manage platform. The interface is intuitive **What do you dislike about Comm100?** Overall, there isn’t anything specific I dislike about Comm100, as the platform meets our needs well. **What problems is Comm100 solving and how is that benefiting you?** The routing they offer is extremely convenient and makes managing conversations much easier. **Official Response from Anna Zhang:** > Thanks for the review! Bringing all customer conversations into one place with smart routing and an intuitive interface is exactly the experience Comm100 is designed to deliver. Great to hear you are benefiting from it. ### 18. Highly Customizable with a Wide Range of Functions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Comm100?** The range of functions you can use and personalize based on your needs. **What do you dislike about Comm100?** The translator could be fined tuned a bit. **What problems is Comm100 solving and how is that benefiting you?** They have worked a lot on their AI and it's making my work more efficient. **Official Response from Anna Zhang:** > Thanks for the review! It’s great to hear the flexibility and AI features are making your work more efficient. We also appreciate the note about the translator. If you can share a couple examples with our support team (source/target language and what looked off), it will really help us pinpoint what to optimize. ### 19. Well-Structured, but Needs More Beyond Recall Messages **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Comm100?** The recall message feature as well as the departments **What do you dislike about Comm100?** Better visual affects such as themes and navigation **What problems is Comm100 solving and how is that benefiting you?** N/A **Official Response from Anna Zhang:** > Thank you for your feedback! We're glad to hear that you like the recall message and department features. Great call on better visual effects and navigation. UI optimization is already included in our roadmap. Stay tuned! ### 20. Sturdy and reliable **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Comm100?** High automation potential and Omnichannel deployment & enterprise controls **What do you dislike about Comm100?** Comm100 AI Agent is excellent at automation, retrieval, and natural interactions, but it could raise its game with smarter personalization, proactive engagement, and smoother integrations. **What problems is Comm100 solving and how is that benefiting you?** I made a clone of an e-commerce website and wanted to provide a great experience for an user. Therefore I used the Comm100 for the chatbot part and it was quite great. **Official Response from Anna Zhang:** > Thanks for the review and the thoughtful feedback! We’re glad Comm100’s automation, omnichannel capabilities, and enterprise controls are working well for you. And we appreciate the suggestions on AI Agent personalization, proactive engagement, and integrations. Those are important areas we’re continuing to improve. If you’d like, please share specifics with our Support team or your AM so we can route them to the right product owners. ### 21. Best Chatbot Platform to meet your needs **Rating:** 5.0/5.0 stars **Reviewed by:** Prateek A. | Marketing Content Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Comm100?** Comm100 Chatbot platform helps business automate and streamline customer interactions in a better way which helps in reducing workload for humans. This platform helps in many ways like customer support like direct customer interactions through answering their questions. Also provide interactive platform for live chat users. **What do you dislike about Comm100?** I dont see any dislikes using this chatbot Platform. **What problems is Comm100 solving and how is that benefiting you?** The problem is ### 22. very good chatbot for business and website **Rating:** 4.0/5.0 stars **Reviewed by:** AKASH T. | AKASH BHAYANI, Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2023 **What do you like best about Comm100?** Its helpful in managing customer relationship and provide best fast response to clients query. **What do you dislike about Comm100?** this is too costly and sometimes not properly capture the client information. **What problems is Comm100 solving and how is that benefiting you?** this helps to managing clients contacting through website and provides client relationship management. ### 23. Easy to use and very simple user interface **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Comm100?** 1. The User interface is very simple and easy to use 2. You can see all the visitors that are visiting your website on the tool. 3. The client can connect with you with a single click of the chat button. what I like here is that you can also invite your client for a chat. Suppose, we see that a client is visiting our site for a long span, we can invite them to chat and ask about their issue. 4. There's an option of language translation while chatting with the customer which makes it easy for a team to talk to different clients in any language across the globe. 5. Chat Agents can also chat personally 6. we can see chat history and chat gist for any client who visits back. **What do you dislike about Comm100?** During the middle of chat, if we try to change the chat language, it does not work. As soon as the language of the chat of the end customer is recognized by com100, we need to use it from there only. Manually changing the chat language later does not works **What problems is Comm100 solving and how is that benefiting you?** In my current organization, it is the only chat tool used for direct interaction with clients. Their queries are being solved fast with an online chat system. We can also review our site visitors at any point of time and monitor chats of other agents as well(good for a manager) ### 24. Simple, easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about Comm100?** Very intuitive and easy to set up, simple but accurate reporting. **What do you dislike about Comm100?** Not very customizable visually but not a dealbreaker overall since the rest of it worked as expected. **What problems is Comm100 solving and how is that benefiting you?** We used comm100 as our chat platform for around 2 years. ### 25. Efficient for live chat **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2022 **What do you like best about Comm100?** I used Comm100 as a live chat software ia a previous role. I liked the UX/UI design, it was easy to use and the translation tool was useful as well. **What do you dislike about Comm100?** Nothing outright that I can think of at the moment. **What problems is Comm100 solving and how is that benefiting you?** Increasing chat volume, ensuring an equal number of chats were distributed among team members and transcript forwarding to recipients. ### 26. New user **Rating:** 4.0/5.0 stars **Reviewed by:** Elle T. | Communications Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2021 **What do you like best about Comm100?** Working to scope this for a client and the comm100 team has been great. Super helpful and willing to answer any questions. The software seems robust and I love that you don't pay if you aren't happy. **What do you dislike about Comm100?** I don't have any complaints so far! It's been great **What problems is Comm100 solving and how is that benefiting you?** We're able to provide an alternative communication solution for clients ### 27. Stats speak for themselves... **Rating:** 5.0/5.0 stars **Reviewed by:** Justin M. | Associate Director, Vendor and Operations, Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2020 **What do you like best about Comm100?** I'm a firm believer that stats demonstrate a products value. The fact that we've received a 5 star rating from 97% of staff and students who have used the Comm100 chat service says it all! And believe it or not, the other 3% gave 4 stars. Thank you Comm100 for helping us to add a vital customer service component to our IT ServiceDesk at the University. **What do you dislike about Comm100?** To be honest, we've seen no downsides since implementing the Comm100 live chat service. **What problems is Comm100 solving and how is that benefiting you?** IT customer service for both staff and students. We've seen an overwhelming positive response from all staff and students who have used the platform. They mention how easy it is to use, and how fast it enables them to get assistance. ### 28. In this digital age, Comm100 Live Chat & Bot are a must. **Rating:** 5.0/5.0 stars **Reviewed by:** W. Lachlan T. | Digital Recruitment Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2020 **What do you like best about Comm100?** What I like best about Comm100 is the ease of use. The Comm100 platform is easy to set up on your webpage and very intuitive to use. Also, getting your agents set up and ready to chat is a breeze. Comm100 also has a ton of videos and how-to documents if you ever need help with a certain feature. Another huge plus is we are able to store our data in Canada. As a public institution this was make or break due to privacy legislation. **What do you dislike about Comm100?** I honestly don't have anything to say here. Any issues I have had the Comm100 team has addressed immediately. **Recommendations to others considering Comm100:** If you are looking for a truly solid Live Chat platform look no further. **What problems is Comm100 solving and how is that benefiting you?** Our job is to prospect students to come to our institution to study. Comm100 gives us the ability to engage with students in real time when they are visiting our website. Whether they have a question or need help finding something on our website we can immediately be of service when their interest in our institution is at its highest! The chatbot feature is also amazing because students can still interact with us, get their questions answered and be directed to important information outside of our operational hours. This means our live chat is available 24/7 even when my team isn't online. ### 29. A growing tool for power users **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2020 **What do you like best about Comm100?** Versatile and is growing to do more than just chat. Their support staff is second to none. Fantastic tool, especially if you need PCI or HIPAA compliance. **What do you dislike about Comm100?** System can be a bit clunky at times with all of the new updates, but it is getting better daily **What problems is Comm100 solving and how is that benefiting you?** Chat communications only. We are scoping both SMS and bot functionality currently ### 30. Wonderful product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2018 **What do you like best about Comm100?** I like the ease of installation on our web pages and the ability to have custom buttons. **What do you dislike about Comm100?** I wish they had a way to write a persons name where the IP address shows. It does show a name after a chat, but often I speak to a customer and never chat with them and it would be nice to see when they are on my site and which pages they go to. **Recommendations to others considering Comm100:** I have looked at most others, and this one is clearly the best I could find. **What problems is Comm100 solving and how is that benefiting you?** I can see everyone that visits and can see people return that have chatted and can watch their moves through our site. **Official Response from Anna Cheung:** > Hi Dino, Appreciate the feedback. Always glad to hear from people who have evaluated other providers, especially when they say we are the best! We also appreciate specific constructive feedback like yours above. I will be sure to pass on your feature recommendation to our product development team. In the meantime, you might consider integrating Comm100 with your existing customer data center like a CRM. Once integrated, you can pull customer names directly into the agent console. If you want to get this set up, chat with us on our website (www.comm100.com). Thanks again for the kind words! ### 31. Comm100 the best in online chat **Rating:** 5.0/5.0 stars **Reviewed by:** Jon C. | Consultant, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2019 **What do you like best about Comm100?** One of the things we like most about Comm100 is that it has excellent features, has high-end tools and is not very expensive. It also has a ChatBot that helps us program the most frequent answers to the questions that users ask us and this certainly saves us time and helps us improve response times. In addition, the best of all is that this chat is not inactive, once you establish that you are online so it remains. **What do you dislike about Comm100?** So far there is nothing negative to say about this program. In each update has been improving and listening to the suggestions of customers, has not shown errors or inactivity. **Recommendations to others considering Comm100:** We have a good time using Comm100 and it is an excellent program, we offer several online services and this program is essential to initiate and maintain direct communication with our clients and future potential clients, whether for hiring, clarifying doubts, closing sales, with this Online chat communication is easier and more fluid. We configure this chat in different categories so that when a client writes to us, we know what he needs. If you need a good online chat program, Comm100 is the one you should use. **What problems is Comm100 solving and how is that benefiting you?** What we benefit most from is that with Comm100 we can provide good support and technical assistance, with the online chat of this program we communicate easily with people who visit our website and improve the customer experience, we can configure frequent responses, perform Follow-up of visitors on the web and at the end of the conversation, the history is automatically saved by creating a report. ### 32. I love working with this software because it is a real help for my business **Rating:** 4.5/5.0 stars **Reviewed by:** Rose M. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2019 **What do you like best about Comm100?** I like it a lot because it is extremely rich in features since it has everything that the leading software in the industry has and yet it is not that expensive. There is nothing we want to do until now that we have not been able to do. It is also really software that can grow and scale with you. We started with the most basic version several months ago and have opted for the complements for example, the knowledge base over time as well as the transfer to a higher version as necessary. The sales team has been useful every step of the way to build a package that is perfectly suited to our needs this year Comm100 is regularly updated and it is obvious that manufacturers are thinking a lot about the updates and what features and improvements are in demand. The chat is easy to use and it's fast and smooth, I like personalized, personal canned messages and I use it a lot, I'm always informed about server downtime and software updates. **What do you dislike about Comm100?** We have never really had any problems with Comm100. Everything we did not like has been improved with the new versions of the software and in some cases a customized support team solution just for us. Comm100 has no downtime, this chat software is never disabled unless your hosting solution is inactive. It also has a feature called ChatBot: Comm100 has introduced a large automatic response bot. This is extremely useful when I'm offline, I just have to feed the data and violates responds to the terms given by my client. This software is perfectly adapted to the needs of our organization, we use it as a chat channel to communicate with our customers, make sales and customer service. Customers also love that they can rate the chat session after it finishes or automatically receive a copy of the chat record if requested. **Recommendations to others considering Comm100:** We have been with Comm100 from the beginning and they have always been the glue that connects us with our customers. We are a virtual company with employees throughout the country but with Comm100 we have a centralized platform that allows us to be aware of any communication from our clients or prospects. Before buying Comm100 we analyzed all the alternatives that exist and he was the only one that flowed the way we did, we depend on it every day and we never disappoint. We currently integrate a complete set of web tools from another company to manage our business but we continue with Comm100 for the interaction with our clients. Give all the necessary information about each chat request before we answer that is invaluable. When we select a chat we know everything that is required to handle the client's needs. We have seen other chat programs and it seems that they just do not understand it. This software either by design or just luckily, works perfectly for our customer service and sales. Between the mobile web application and Windows we have complete control of our customer service. **What problems is Comm100 solving and how is that benefiting you?** We use Comm100 for most of our customer service, but live chat is where it really shines. Personalized personalized invitations, modern and sensitive design, knowledge base and canned messages have helped us to advance our competence in terms of customer experience, we are working to expand on the use of Comm100 for 100% of our experience in the assistance service and things have gone very well so far. The chat management panel has quite useful tools, the history and report sections are full of options and different devices that I use every day. It also offers the necessary support to operate our program, it is useful to have canned messages and a response service after hours. It has a great ease of use, most of the time it has been very reliable with very little downtime. ### 33. Better than the big guns **Rating:** 5.0/5.0 stars **Reviewed by:** Coreyna B. | Chief Technical Officer, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2019 **What do you like best about Comm100?** * Feature Rich * Modern UI * Under continual development * Helpful, responsive support team * Very easy to use **What do you dislike about Comm100?** There's not really anything in particular that we dislike. A couple of years ago we had wanted a more modern UI but the new version of Comm100 totally rocked our socks off on that front! **Recommendations to others considering Comm100:** Definitely give them a go, we were glad we did! **What problems is Comm100 solving and how is that benefiting you?** We use it for nearly all of our customer support and have done so for several years. We have achieved fantastic trustpilot reviews helped by comm100's canned messages, customized automatic invites, analytics/reports, and inbuilt features for customers. ### 34. Great partner, people & product **Rating:** 5.0/5.0 stars **Reviewed by:** Tony M. | CEO, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Comm100?** the team at Comm100 is a pleasure to work with in all regards. they are knowledgeable, responsive, creative, upbeat and always willing to dig into details in order to put serving the customer first. **What do you dislike about Comm100?** It is difficult to find anything to dislike about Comm100. Their team is excellent. I might like it if they had an office in California. **Recommendations to others considering Comm100:** Thoroughly evaluate the service levels of all chat providers by talking with existing customers. You will find that the Comm100 team provides excellent service. **What problems is Comm100 solving and how is that benefiting you?** Comm100 understands agent training as well as the best uses for bots and automation. We benefit by being able to refer a trusted partner to our customers. **Official Response from Anna Cheung:** > Thanks for the kind response. We value strategic partnerships deeply and are glad that you’ve found the relationship beneficial and our product useful. I will pass on your encouraging feedback to our growing partnership team as we look to work with more businesses like yours in the future! ### 35. Awesome support! **Rating:** 5.0/5.0 stars **Reviewed by:** Ileana D. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2018 **What do you like best about Comm100?** I been working with Comm100 for the past two years and they always been very helpful and they guide me through the process and are very patience since I am not a very technical person. They are very polite and always give me the beat awesome support. **What do you dislike about Comm100?** I have no issues with Comm100. I like everything about the company. They are quick to respond , very polite, patience and get anything/if anything comes up resolve in a timely manner. **What problems is Comm100 solving and how is that benefiting you?** After the latest upgrade we had some changes didn't work properly but not at Comm100 fault. They helped us resolve each issue in a timely manner and very efficiently. **Official Response from Anna Cheung:** > Hi Ileana, It’s great to hear that you’ve had such a positive experience with Comm100. Our customer support team works hard to deliver the best service possible so I will be sure to pass your kind words on to them. I am also glad they were able to resolve your issue with the last update. If you have any ideas on how to improve our solution, head on over to our customer feedback forum (https://comm100.uservoice.com/) Thanks for the review Ileana. ### 36. Workable but not ideal **Rating:** 4.5/5.0 stars **Reviewed by:** Andrei E. | Frontend Developer, Computer Games, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2018 **What do you like best about Comm100?** The particular partnership that we have established between Comm100 plus UK2 Group, was really beneficial and economical with regard to facilitating our LiveChat encounter. **What do you dislike about Comm100?** We have an On-Prem deployment and management from the Comm100 application on our own server has not already been great. We are constantly running many versions at the rear of the Live version and have been left in order to manage the chat support ourselves in many situations. **Recommendations to others considering Comm100:** Please think about how you intend upon managing this product within an On-Prem environment. Comm100 will not be associated with much help if the person are using an On-Prem deployment. **What problems is Comm100 solving and how is that benefiting you?** All of us offer three main stations for our inbound connections. Comm100 Live Chat assists us facilitate one associated with those channels. **Official Response from Anna Cheung:** > It’s good to hear that you have found value with our solution and that we were able to assist with your inbound strategy. At Comm100 we do aim to provide the best possible service for all our customers regardless of deployment model. Compared to SaaS deployments, each on-premise environment is different, presenting unique challenges when it comes to software updates. It is my understanding that we’ve since successfully addressed your specific concerns. We will continue to work with Uk2 Group to resolve any outstanding issues and learn how to better service our on-premise customers in the future. Thanks again for the review Andrei. ### 37. Realy Worth Price ? **Rating:** 2.5/5.0 stars **Reviewed by:** Athul S. | devloper, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2018 **What do you like best about Comm100?** Customization is very good so as the themes. Gaves a professional touch to our web chatroom. **What do you dislike about Comm100?** There are so many other free chatroom's available so don't seem ordinary. The boat don't seems working nice. Its android app could have bean better interface. **Recommendations to others considering Comm100:** Best for costmization. **What problems is Comm100 solving and how is that benefiting you?** customizing chat room is very efficient in Comm100 Live Chat. ### 38. Great Live Chat software with tons of features **Rating:** 4.0/5.0 stars **Reviewed by:** Jason L. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2018 **What do you like best about Comm100?** Multiple campaigns, multiple language supports, great reporting features and analytics, great support. Auto translator within chat is extremely useful and accurate, allowing for us to communicate with a variety of customers from all over the world. **What do you dislike about Comm100?** No current integration with Microsoft Dynamics CRM **Recommendations to others considering Comm100:** If you use Sales Force and are looking for a live chat solution, Comm100 is an excellent choice with excellent customer service. **What problems is Comm100 solving and how is that benefiting you?** Providing live chat support for multiple languages as we operate as a global company. **Official Response from Anna Cheung:** > Hi Jason, thank you for your feedback about our product. We are glad to hear you have been benefitting from our live chat solution, especially in terms of features like multi-language support, reporting analytics and Sales Force integration. Regarding the Microsoft Dynamics CRM integration, we have it included in our product roadmap for 2019. This will be an important addition to our current roster of integrations which includes Zendesk, Facebook, Twitter, Shopify, Google Analytics, and of course Salesforce. Please stay tuned for our future releases. Meanwhile, if you have any feature requests or product feedback in the future, you can always leave them at our Feedback Forum (https://comm100.uservoice.com/). Your ideas are very important for our product team to help develop the product that our customers want. Thank you again for your review! ### 39. Manageable but not ideal **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2018 **What do you like best about Comm100?** The partnership that we have established between Comm100 and UK2 Group, was very beneficial and cost effective for facilitating our LiveChat experience. **What do you dislike about Comm100?** We have an On-Prem deployment and management of the Comm100 application on our server has not been great. We are constantly running many versions behind the Live version and we have been left to manage the chat service ourselves in most situations. **Recommendations to others considering Comm100:** Please consider how you intend on managing this product in an On-Prem environment. Comm100 will not be of much help if you are using an On-Prem deployment. **What problems is Comm100 solving and how is that benefiting you?** We offer three main channels for our inbound contacts. Comm100 Live Chat helps us facilitate one of those channels. ### 40. Comm100 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2018 **What do you like best about Comm100?** We've been using this communication platform for the best part of 6-7 years. Easily one of the best with ease of use, invaluable features that help optimise the customers interaction with our company. **What do you dislike about Comm100?** There is nothing to dislike about this platform. Once you've familiarised yourself with the instillation requirements, implementation is quick and easy. **What problems is Comm100 solving and how is that benefiting you?** Ease of access for your customer to communicate with our business. The internet can be a daunting place for many. Comm100 gives us even more credibility than before with our customer knowing there is someone to speak to in realtime. **Official Response from Anna Cheung:** > Hi there, Thanks for the 5 stars! Great to hear from someone who has been using our product for so long say that there’s nothing to dislike about it. At Comm100 we really are trying to improve communication between businesses and their clients, so we appreciate hearing that our product has improved your credibility with your customers and perhaps made the internet a little less “daunting”. If you ever do think of something you dislike, head on over to our customer feedback forum and let us know (https://comm100.uservoice.com/). Thanks again. ### 41. Good chat platform . **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel G. | Daniel Georgiev, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2018 **What do you like best about Comm100?** Comm100 has endless features you can select from ,based on your chat needs .On top of that they are always innovating and improving . **What do you dislike about Comm100?** I dislike the lack of skip options ,a dark skin would definitely improve the platform . **What problems is Comm100 solving and how is that benefiting you?** It improves communication with customers ,facilitating sales . **Official Response from Anna Cheung:** > Hi Daniel, Thanks for the positive review. Our product development team has worked hard to develop a feature rich and flexible platform that can satisfy a wide range of business cases, so they will appreciate what you said here. I will also be sure to pass along your recommendation for skip options and agent console skin variety. If you have any more feedback, please let us know on our customer feedback forum (https://comm100.uservoice.com). Thanks again. ### 42. HIGHLY RECOMMENDED **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2018 **What do you like best about Comm100?** The first best thing would be the actual chat service! Being in control of the customization options. It also has been a easy software to use and learn. My business has been using Comm100 for almost a year and we love it. **What do you dislike about Comm100?** We are 24/7 business ad we are not able to get through to agent over the phone on our weekend and overnight shifts. **Recommendations to others considering Comm100:** If you are looking for reliable live chat support I would recommend Comm100 **What problems is Comm100 solving and how is that benefiting you?** This is a great business tool we cut down tremendously on our talk/ phone times through using the chat. ### 43. Great Chat Platform for E-commerce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2018 **What do you like best about Comm100?** Everything :). We love the ability to customize almost everything, from the look of the chat button and chat box to the campaigns and rules on the back end. **What do you dislike about Comm100?** So far nothing, our use is fairly basic but Comm100 does everything we need. **What problems is Comm100 solving and how is that benefiting you?** Ability to stay in touch with customers without getting on the phone. We are able to problem solve and troubleshoot a lot faster and resolve situations without taking up our account managers time over the phone. **Official Response from Anna Cheung:** > Hi there, Thanks for the kind words! We want to provide a great product to all our customers, regardless of their use case. Even though you might not use every feature that Comm100 has to offer, we still like to hear that our product is providing you with great value. We want to make sure customers like you stay happy, so if you ever do think of something you would like to see in our product, please tell us over at our customer feedback forum (https://comm100.uservoice.com/). Great to hear from you! ### 44. Efficient and useful **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2018 **What do you like best about Comm100?** I find that the ease of navigation within the system is beneficial and easy to train and teach on. The preset responses help wit providing efficient and timely response when assisting with common questions. **What do you dislike about Comm100?** Would prefer the capability to create more customizations within the platform. **What problems is Comm100 solving and how is that benefiting you?** Resolving chat service problems and repeat callers who have simple questions. Provides efficient use of time management and multiple conversations at a time. ### 45. Great service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2018 **What do you like best about Comm100?** Reporting, chat history, rating, code planning **What do you dislike about Comm100?** You can't get the report for the whole year. You can get it splitted by 3 months period. **What problems is Comm100 solving and how is that benefiting you?** Customer care, online support ### 46. My favourite chat software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2018 **What do you like best about Comm100?** Comm100 is solid. Provides all the functionalities an agent needs to fully provide a great customer support. **What do you dislike about Comm100?** I would like to have more personalization options from the agent's side. **What problems is Comm100 solving and how is that benefiting you?** Comm100 provides far more detailed reports than any other chat software we have used. **Official Response from Anna Cheung:** > Hi there, Thanks for the kind words. Glad to hear you are getting great value from our reporting tools, we worked hard on them 😊. Your feedback regarding personalization options is also noted, please check out our customer feedback forum as well if you have any additional recommendations (https://comm100.uservoice.com). ### 47. This has many advance features beyond other live chat services but many bugs, poor support. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2016 **What do you like best about Comm100?** While they have the most advance features the support is a real problem. No support on weekends. Problem on the weekend your screwed. Recent update created many bugs, things not working. They did an update on the Friday before the 4th of July and left for the holiday. Live chat did not working properly for our holiday sale. 5 days no support. Mobile no longer works for a month. **What do you dislike about Comm100?** Support hours are very limited. No support on weekends. **What problems is Comm100 solving and how is that benefiting you?** Marketing ability and pro-active invites are great. **Official Response from Anna Cheung:** > Thanks for the review. We have looked into the issues carefully and feel that we could definitely do better. Sorry for any inconvenience. Below are some clarifications for your information. 1. We had a big product update on July 1st that introduced about 20 new features. We did notice a few bugs after this update and two patches were released to fix them. The first patch was released on July 7th, which fixed the issue where mobile invitation didn't work properly and several other issues. On July 22nd, we released the second patch which fixed the rest issues that had been reported to us. If you are still experiencing any issue, please don't hesitate to report it to us. You can either send an email to support@comm100.com or have a live chat with us on our website. 2. Regarding support, our live chat is online 24/7. General phone and email are not covered on the weekends, though. If you encounter any issue on the weekends, please report it to us via live chat. For critical issues, our emergency team will work on them immediately and have them fixed as soon as possible, even on the weekends. We understand the importance of the reliability and stability of our live chat solution. And as a live chat software provider, we also know what great support means to our customers. Thank you for your feedback. We will continue to improve our product and support to deliver a better experience for you. ### 48. Friendly interface, stable server and great support service **Rating:** 4.5/5.0 stars **Reviewed by:** Allan W. | Associate Sales Manager, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2013 **What do you like best about Comm100?** The recently improved user interface looks good and more friendly. **What do you dislike about Comm100?** very satisfied so far. But it will be perfect if they support auto-Logout :) the reason is we sometimes forget to log out the system after working hours... if the LiveChat can do auto log out everyday after 5PM, that will be more convenient :D **Recommendations to others considering Comm100:** having been using their IiveChat for almost 3 years. They keep improving the product to better fulfill our requirements, which shows their great passion on it. In addition, using the LiveChat with their ticket system is working like a charm. it has improved our team efficiency a lot. thanks to Comm100 ### 49. Only provider I find **Rating:** 5.0/5.0 stars **Reviewed by:** Fazlullah Sadiq M. | CEO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2013 **What do you like best about Comm100?** . Real time support system to support customers. And continues work of comm100 behind this system , to upgrade features, since we started . Best graphical design **What do you dislike about Comm100?** No dislikes **Recommendations to others considering Comm100:** Real time support system to support customers. And continues work of comm100 behind this system , to upgrade features, since we started. ## Comm100 Discussions - [What is Comm100 Live Chat used for?](https://www.g2.com/discussions/what-is-comm100-live-chat-used-for) - [Is live chat app safe?](https://www.g2.com/discussions/is-live-chat-app-safe) - [What is chat customer service?](https://www.g2.com/discussions/what-is-chat-customer-service) - [How do I manage live chat?](https://www.g2.com/discussions/how-do-i-manage-live-chat) - [Which live chat software is best?](https://www.g2.com/discussions/which-live-chat-software-is-best) - [View Comm100 pricing details and edition comparison](https://www.g2.com/products/comm100-network-corporation-comm100/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+04%3A05%3A44+-0500&secure%5Bsession_id%5D=564e206e-17c8-4a29-9f89-d14e1ade87ec&secure%5Btoken%5D=e99cd3bc8b0c8b34403790d608c203237c244f7dd0463b1228e304ed5650e789&format=llm_user) ## Comm100 Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Cisco Unified Contact Center Enterprise](https://www.g2.com/products/cisco-unified-contact-center-enterprise/reviews) - [Cisco Unified Contact Center Express](https://www.g2.com/products/cisco-unified-contact-center-express/reviews) - [Cisco Webex Support](https://www.g2.com/products/cisco-cisco-webex-support/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Drupal](https://www.g2.com/products/ibby-drupal/reviews) - [Ellucian CRM Advise](https://www.g2.com/products/ellucian-crm-advise/reviews) - [Ellucian CRM Recruit](https://www.g2.com/products/ellucian-crm-recruit/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [IBM Watson Assistant](https://www.g2.com/products/ibm-ibm-watson-assistant/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) - [Microsoft Bookings](https://www.g2.com/products/microsoft-bookings/reviews) - [Microsoft Dynamics 365 Connector](https://www.g2.com/products/microsoft-dynamics-365-connector/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Optimove](https://www.g2.com/products/optimove/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Signal](https://www.g2.com/products/serif-health-signal/reviews) - [Slate](https://www.g2.com/products/slate-slate/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [X](https://www.g2.com/products/x/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Comm100 Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Customer Support** - Text - Knowledge Base **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Tickets - Macros **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Automation** - Ticket Resolution - Customization - Intelligent Routing **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Generative AI** - AI Text Generation - AI Text Summarization **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Artificial Intelligence** - Learning - Language - Conversational AI **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Comm100 Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,687 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.4/5.0 (782 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,480 reviews)