Response from Anna Cheung of Comm100 Live Chat
Thanks for the review.
We have looked into the issues carefully and feel that we could definitely do better. Sorry for any inconvenience. Below are some clarifications for your information.
1. We had a big product update on July 1st that introduced about 20 new features. We did notice a few bugs after this update and two patches were released to fix them. The first patch was released on July 7th, which fixed the issue where mobile invitation didn't work properly and several other issues. On July 22nd, we released the second patch which fixed the rest issues that had been reported to us. If you are still experiencing any issue, please don't hesitate to report it to us. You can either send an email to email@example.com or have a live chat with us on our website.
2. Regarding support, our live chat is online 24/7. General phone and email are not covered on the weekends, though. If you encounter any issue on the weekends, please report it to us via live chat. For critical issues, our emergency team will work on them immediately and have them fixed as soon as possible, even on the weekends.
We understand the importance of the reliability and stability of our live chat solution. And as a live chat software provider, we also know what great support means to our customers. Thank you for your feedback. We will continue to improve our product and support to deliver a better experience for you.