Comm100 Live Chat Reviews

* Feature Rich

* Modern UI

* Under continual development

* Helpful, responsive support team

* Very easy to use

There's not really anything in particular that we dislike. A couple of years ago we had wanted a more modern UI but the new version of Comm100 totally rocked our socks off on that front!

Definitely give them a go, we were glad we did!

We use it for nearly all of our customer support and have done so for several years. We have achieved fantastic trustpilot reviews helped by comm100's canned messages, customized automatic invites, analytics/reports, and inbuilt features for customers.

the team at Comm100 is a pleasure to work with in all regards. they are knowledgeable, responsive, creative, upbeat and always willing to dig into details in order to put serving the customer first.

It is difficult to find anything to dislike about Comm100. Their team is excellent. I might like it if they had an office in California.

Thoroughly evaluate the service levels of all chat providers by talking with existing customers. You will find that the Comm100 team provides excellent service.

Comm100 understands agent training as well as the best uses for bots and automation. We benefit by being able to refer a trusted partner to our customers.

I like the ease of installation on our web pages and the ability to have custom buttons.

I wish they had a way to write a persons name where the IP address shows. I does show a name after a chat, but often I speak to a customer and never chat with them and it would be nice to see when they are on my site and which pages they go to.

I have looked at most others, and this one is clearly the best I could find.

I can see everyone that visits and can see people return that have chatted and can watch their moves through our site.

I been working with Comm100 for the past two years and they always been very helpful and they guide me through the process and are very patience since I am not a very technical person. They are very polite and always give me the beat awesome support.

I have no issues with Comm100. I like everything about the company. They are quick to respond , very polite, patience and get anything/if anything comes up resolve in a timely manner.

After the latest upgrade we had some changes didn't work properly but not at Comm100 fault. They helped us resolve each issue in a timely manner and very efficiently.

The particular partnership that we have established between Comm100 plus UK2 Group, was really beneficial and economical with regard to facilitating our LiveChat encounter.

We have an On-Prem deployment and management from the Comm100 application on our own server has not already been great. We are constantly running many versions at the rear of the Live version and have been left in order to manage the chat support ourselves in many situations.

Please think about how you intend upon managing this product within an On-Prem environment. Comm100 will not be associated with much help if the person are using an On-Prem deployment.

All of us offer three main stations for our inbound connections. Comm100 Live Chat assists us facilitate one associated with those channels.

Multiple campaigns, multiple language supports, great reporting features and analytics, great support. Auto translator within chat is extremely useful and accurate, allowing for us to communicate with a variety of customers from all over the world.

No current integration with Microsoft Dynamics CRM

If you use Sales Force and are looking for a live chat solution, Comm100 is an excellent choice with excellent customer service.

Providing live chat support for multiple languages as we operate as a global company.

The partnership that we have established between Comm100 and UK2 Group, was very beneficial and cost effective for facilitating our LiveChat experience.

We have an On-Prem deployment and management of the Comm100 application on our server has not been great. We are constantly running many versions behind the Live version and we have been left to manage the chat service ourselves in most situations.

Please consider how you intend on managing this product in an On-Prem environment. Comm100 will not be of much help if you are using an On-Prem deployment.

We offer three main channels for our inbound contacts. Comm100 Live Chat helps us facilitate one of those channels.

Customization is very good so as the themes. Gaves a professional touch to our web chatroom.

There are so many other free chatroom's available so don't seem ordinary. The boat don't seems working nice. Its android app could have bean better interface.

Best for costmization.

customizing chat room is very efficient in Comm100 Live Chat.

The first best thing would be the actual chat service! Being in control of the customization options. It also has been a easy software to use and learn. My business has been using Comm100 for almost a year and we love it.

We are 24/7 business ad we are not able to get through to agent over the phone on our weekend and overnight shifts.

If you are looking for reliable live chat support I would recommend Comm100

This is a great business tool we cut down tremendously on our talk/ phone times through using the chat.

We've been using this communication platform for the best part of 6-7 years. Easily one of the best with ease of use, invaluable features that help optimise the customers interaction with our company.

There is nothing to dislike about this platform. Once you've familiarised yourself with the instillation requirements, implementation is quick and easy.

Ease of access for your customer to communicate with our business. The internet can be a daunting place for many. Comm100 gives us even more credibility than before with our customer knowing there is someone to speak to in realtime.

Comm100 has endless features you can select from ,based on your chat needs .On top of that they are always innovating and improving .

I dislike the lack of skip options ,a dark skin would definitely improve the platform .

It improves communication with customers ,facilitating sales .

Everything :). We love the ability to customize almost everything, from the look of the chat button and chat box to the campaigns and rules on the back end.

So far nothing, our use is fairly basic but Comm100 does everything we need.

Ability to stay in touch with customers without getting on the phone. We are able to problem solve and troubleshoot a lot faster and resolve situations without taking up our account managers time over the phone.

I find that the ease of navigation within the system is beneficial and easy to train and teach on. The preset responses help wit providing efficient and timely response when assisting with common questions.

Would prefer the capability to create more customizations within the platform.

Resolving chat service problems and repeat callers who have simple questions. Provides efficient use of time management and multiple conversations at a time.

Reporting, chat history, rating, code planning

You can't get the report for the whole year. You can get it splitted by 3 months period.

Customer care, online support

While they have the most advance features the support is a real problem.

No support on weekends. Problem on the weekend your screwed. Recent update created many bugs, things not working. They did an update on the Friday before the 4th of July and left for the holiday. Live chat did not working properly for our holiday sale. 5 days no support. Mobile no longer works for a month.

Support hours are very limited. No support on weekends.

Marketing ability and pro-active invites are great.

Comm100 is solid. Provides all the functionalities an agent needs to fully provide a great customer support.

I would like to have more personalization options from the agent's side.

Comm100 provides far more detailed reports than any other chat software we have used.

The recently improved user interface looks good and more friendly.

very satisfied so far. But it will be perfect if they support auto-Logout :) the reason is we sometimes forget to log out the system after working hours... if the LiveChat can do auto log out everyday after 5PM, that will be more convenient :D

having been using their IiveChat for almost 3 years. They keep improving the product to better fulfill our requirements, which shows their great passion on it. In addition, using the LiveChat with their ticket system is working like a charm. it has improved our team efficiency a lot. thanks to Comm100

. Real time support system to support customers. And continues work of comm100 behind this system , to upgrade features, since we started . Best graphical design

No dislikes

Real time support system to support customers. And continues work of comm100 behind this system , to upgrade features, since we started.