Introducing G2.ai, the future of software buying.Try now
Compare Comm100 Live Chat and Crisp 
Featured Products
At a Glance
Market Segments
Small-Business (47.8% of reviews)
Small-Business (87.0% of reviews)
Entry-Level Pricing
$31.00 1 Agent Per Month
Free
Comm100 Live Chat
Star Rating
(28)4.2 out of 5
Market Segments
Small-Business (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
$31.00 1 Agent Per Month
Browse all 3 pricing plansCrisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Crisp stands out for its overall user satisfaction, reflected in its higher G2 Score of 60.75 compared to Comm100 Live Chat's 40.52. This suggests that users find Crisp to be a more reliable choice for their live chat needs.
- Users say that Crisp offers excellent customer support, with many praising its responsiveness and friendliness. In contrast, while Comm100 Live Chat also receives positive feedback for its support, it doesn't quite match the level of satisfaction reported by Crisp users.
- Reviewers mention that Crisp's user interface is both clean and powerful, allowing for a wide range of functions beyond just live chat. This versatility is a significant advantage for businesses looking for an all-in-one solution, whereas Comm100 Live Chat is noted for its intuitive design but may not offer the same breadth of features.
- According to verified reviews, Comm100 Live Chat excels in its desktop application feature, which allows users to stay focused without needing to keep a browser window open. This is a unique advantage that some users find particularly beneficial for managing incoming chats efficiently.
- Users highlight that Crisp provides great value for its subscription price, with a feature set that is customizable to fit specific business needs. While Comm100 Live Chat is also customizable, it may not offer the same level of flexibility that Crisp users appreciate.
- Reviewers note that both products have their strengths, but Crisp's larger user base and higher total number of reviews (182 vs. 26 for Comm100 Live Chat) suggest a more established presence in the market, which can be reassuring for potential buyers looking for a proven solution.
Pricing
Entry-Level Pricing
Comm100 Live Chat
Live Chat Startup
$31.00
1 Agent Per Month
- Full widget customization
- Multi-language chat
- Canned messages
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Free Trial
Comm100 Live Chat
Free Trial is available
Crisp
Free Trial is available
Ratings
Meets Requirements
9.0
23
8.8
149
Ease of Use
8.9
23
9.0
152
Ease of Setup
8.3
15
8.9
126
Ease of Admin
9.0
14
8.8
101
Quality of Support
8.9
22
9.1
149
Has the product been a good partner in doing business?
8.3
14
8.9
102
Product Direction (% positive)
7.5
23
9.3
142
Features by Category
Ticket and Case Management
Not enough data
8.6
45
Not enough data
8.8
45
|
Verified
Not enough data
8.6
47
|
Verified
Not enough data
8.5
45
|
Verified
Not enough data
7.7
38
Not enough data
8.9
46
|
Verified
Not enough data
8.9
45
Not enough data
8.8
39
|
Verified
Generative AI
Not enough data
8.3
24
Not enough data
8.2
24
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.1
44
|
Verified
Not enough data
9.2
44
|
Verified
Not enough data
9.6
50
|
Verified
Not enough data
9.2
45
|
Verified
Not enough data
8.2
35
Platform
Not enough data
8.8
51
|
Verified
8.1
14
|
Verified
8.4
102
|
Verified
Not enough data
8.9
55
|
Verified
Not enough data
8.9
51
|
Verified
Not enough data
8.2
51
|
Verified
Not enough data
8.5
52
|
Verified
Generative AI
Not enough data
8.2
35
Not enough data
8.2
34
Feature Not Available
7.1
35
Communication
9.5
16
|
Verified
9.3
101
|
Verified
9.1
16
|
Verified
9.2
100
|
Verified
7.1
8
8.4
75
|
Verified
8.8
10
|
Verified
9.3
88
|
Verified
Not enough data
8.7
61
|
Verified
Internal Use
8.1
14
|
Verified
8.4
102
|
Verified
Not enough data
8.8
92
|
Verified
7.7
11
|
Verified
8.3
82
|
Verified
Not enough data
8.8
82
|
Verified
Not enough data
8.8
90
|
Verified
7.9
11
|
Verified
8.9
91
|
Verified
Generative AI
Not enough data
7.2
24
Self-Service Experience
Not enough data
8.5
46
Not enough data
8.3
45
Not enough data
6.7
36
Not enough data
8.3
31
Not enough data
7.9
35
Self-Service Platform
Not enough data
7.9
34
Not enough data
7.9
35
Not enough data
6.9
31
Not enough data
8.4
35
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Process
Not enough data
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Channels
Not enough data
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Insight
Not enough data
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Generative AI
Not enough data
7.8
12
Not enough data
7.9
12
Categories
Categories
Shared Categories
Comm100 Live Chat and Crisp are categorized as Live Chat
Unique Categories
Comm100 Live Chat has no unique categories
Crisp is categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Comm100 Live Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.0%
Retail
12.0%
Information Technology and Services
12.0%
Higher Education
8.0%
Utilities
4.0%
Other
48.0%
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Discussions
Comm100 Live Chat has no discussions with answers
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
