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Compare Comcast Business VoiceEdge and GoTo Connect 
Featured Products
At a Glance
Market Segments
Small-Business (60.6% of reviews)
Small-Business (71.0% of reviews)
Entry-Level Pricing
No pricing available
Starting at $27.00 1 User, Per month
Comcast Business VoiceEdge
Star Rating
(34)3.6 out of 5
Market Segments
Small-Business (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Comcast Business VoiceEdgeGoTo Connect
Star Rating
(1,386)4.4 out of 5
Market Segments
Small-Business (71.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GoTo Connect excels in overall user satisfaction, reflected in its higher G2 Score of 68.93 compared to Comcast Business VoiceEdge's 50.78. Users appreciate the platform's excellent sound quality and user-friendly interface, making it a preferred choice for small businesses.
- Users say that GoTo Connect's implementation process is notably smooth, with many highlighting the intuitive onboarding wizard and responsive support team that assists with ongoing changes. In contrast, while Comcast Business VoiceEdge has received some praise for its detailed implementation plan, it lacks the same level of user-friendly setup experience.
- Reviewers mention that GoTo Connect offers a comprehensive suite of features that streamline business communication, including mobile app support for field users and robust customization options. Comcast Business VoiceEdge, while functional, does not provide the same breadth of features, which may limit its appeal for businesses looking for a more integrated solution.
- According to verified reviews, GoTo Connect stands out for its high ratings in support quality, with users frequently noting the helpfulness of the support team. In comparison, Comcast Business VoiceEdge's support is described as adequate but less proactive, leading to a less satisfying experience for users who may need assistance.
- Users highlight that GoTo Connect's ease of use is a significant advantage, with many finding it straightforward to navigate and manage daily tasks. On the other hand, Comcast Business VoiceEdge has received feedback indicating that while it is functional, it can be less intuitive, which may hinder productivity for some users.
- Reviewers appreciate GoTo Connect's strong performance in various communication features, such as video calls and conference calls, which are rated higher than those of Comcast Business VoiceEdge. This makes GoTo Connect a more appealing option for businesses that rely heavily on these functionalities for collaboration.
Pricing
Entry-Level Pricing
Comcast Business VoiceEdge
No pricing availableGoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Free Trial
Comcast Business VoiceEdge
No trial information availableGoTo Connect
No trial information availableRatings
Meets Requirements
8.0
27
9.0
1,124
Ease of Use
7.8
27
9.0
1,137
Ease of Setup
6.9
14
8.7
798
Ease of Admin
7.0
11
8.9
778
Quality of Support
7.5
25
8.8
1,099
Has the product been a good partner in doing business?
7.2
10
9.1
771
Product Direction (% positive)
6.1
27
8.4
1,089
Features by Category
Dialing Options
Not enough data
9.1
11
Not enough data
9.0
10
Not enough data
Not enough data
Agent Tools
Not enough data
7.6
11
Not enough data
7.3
11
Not enough data
7.6
11
Automation
Not enough data
7.0
10
Not enough data
7.6
11
Not enough data
7.4
9
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
Not enough data
7.3
54
Not enough data
6.8
53
Not enough data
7.9
56
Agentic AI - Online Fax
Not enough data
6.1
9
Not enough data
6.5
9
Sending
Not enough data
9.0
61
Not enough data
9.0
58
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
55
Not enough data
8.7
57
Channels
Not enough data
7.3
29
Not enough data
6.9
29
Not enough data
5.9
28
Design
Not enough data
7.8
29
Not enough data
5.9
25
Not enough data
6.9
26
Not enough data
7.5
28
Not enough data
7.3
28
Generative AI
Not enough data
4.7
19
Not enough data
5.4
20
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.8
19
Not enough data
6.5
16
Not enough data
6.4
18
Not enough data
7.6
17
Not enough data
6.5
16
Generative AI
Not enough data
7.6
12
Functions
Not enough data
8.6
20
Not enough data
8.5
17
Not enough data
8.4
17
Not enough data
7.1
15
Not enough data
7.4
16
Not enough data
8.1
16
Not enough data
6.9
15
Not enough data
7.2
15
Agentic AI - Contact Center
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
4.7
5
Administrative
Not enough data
7.2
13
Not enough data
8.8
20
Not enough data
7.9
19
Not enough data
8.4
15
Not enough data
7.7
15
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
8.5
48
Not enough data
9.0
50
Not enough data
8.5
48
Not enough data
7.5
49
Not enough data
9.1
46
Not enough data
8.0
46
Basic Communication
8.0
20
|
Verified
9.2
903
|
Verified
7.2
10
8.0
394
|
Verified
6.4
11
|
Verified
7.8
446
|
Verified
7.3
11
7.9
382
|
Verified
6.7
18
|
Verified
8.7
648
|
Verified
8.0
19
|
Verified
9.1
735
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.3
24
Not enough data
7.5
23
Not enough data
7.4
23
Not enough data
7.2
23
Access
6.3
15
|
Verified
8.2
476
|
Verified
6.0
13
|
Verified
8.2
502
6.6
17
8.4
505
|
Verified
Advanced Features
6.8
16
|
Verified
8.6
729
|
Verified
5.9
16
|
Verified
9.0
688
|
Verified
7.6
17
9.1
777
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Feature Not Available
Not enough data
9.0
100
|
Verified
Not enough data
Feature Not Available
Features
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
9.0
108
|
Verified
Not enough data
8.9
95
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Comcast Business VoiceEdge and GoTo Connect are categorized as VoIP Providers
Unique Categories
Comcast Business VoiceEdge has no unique categories
Reviews
Reviewers' Company Size
Comcast Business VoiceEdge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.2%
Real Estate
9.1%
Non-Profit Organization Management
9.1%
Insurance
6.1%
Financial Services
6.1%
Other
51.5%
Information Technology and Services
8.5%
Hospital & Health Care
5.6%
Financial Services
5.3%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Discussions
Comcast Business VoiceEdge has no discussions with answers
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
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