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At a Glance
Market Segments
Small-Business (62.8% of reviews)
Mid-Market (84.7% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial
CloudTalk
Star Rating
(1,624)4.4 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansFreJun
Star Rating
(63)4.9 out of 5
Market Segments
Mid-Market (84.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free Trial
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that FreJun excels in ease of setup and administration, achieving a perfect score of 10.0, while CloudTalk falls short with scores of 8.8 in both areas. Reviewers mention that FreJun's intuitive interface allows for quick onboarding, making it ideal for teams looking to get started without extensive training.
- Reviewers mention that FreJun's quality of support is rated at 9.9, significantly higher than CloudTalk's 8.8. Users on G2 highlight FreJun's responsive customer service and helpful resources, which contribute to a smoother user experience.
- Users say that FreJun's performance evaluation feature scores a perfect 10.0, while CloudTalk's is rated at 8.6. Reviewers mention that FreJun provides comprehensive analytics that help teams assess agent performance effectively, leading to improved productivity.
- G2 users report that FreJun's omnichannel capabilities score a perfect 10.0, compared to CloudTalk's 8.1. Reviewers highlight FreJun's seamless integration across various communication channels, which enhances customer engagement and satisfaction.
- Users on G2 mention that FreJun's automation features, such as Voice Activity Detection and Interactive Voice Response (IVR), both score 10.0, while CloudTalk's similar features are rated lower at 8.2 and 8.3 respectively. Reviewers say that these advanced automation tools in FreJun streamline operations and improve call handling efficiency.
- Reviewers mention that FreJun's call recording feature is rated at 10.0, while CloudTalk's is at 9.0. Users report that FreJun's robust call recording capabilities provide better compliance and training opportunities, making it a preferred choice for businesses focused on quality assurance.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Free Trial
CloudTalk
Free Trial is available
FreJun
Free Trial is available
Ratings
Meets Requirements
8.7
1,389
9.9
57
Ease of Use
9.1
1,417
9.9
59
Ease of Setup
8.9
1,030
10.0
8
Ease of Admin
8.9
603
10.0
7
Quality of Support
8.8
1,258
9.9
59
Has the product been a good partner in doing business?
8.9
604
10.0
7
Product Direction (% positive)
8.8
1,351
10.0
58
Features by Category
Dialing Options
8.6
232
|
Verified
9.7
5
8.5
224
|
Verified
10.0
5
8.4
23
Not enough data
Agent Tools
8.1
204
|
Verified
9.7
6
8.2
210
|
Verified
10.0
6
8.9
236
|
Verified
9.7
6
Automation
8.3
200
|
Verified
10.0
6
8.3
196
|
Verified
10.0
6
8.2
198
|
Verified
10.0
6
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
20
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Quality Assurance
9.1
79
Not enough data
9.0
76
Not enough data
9.0
80
Not enough data
Engagement
8.7
77
Not enough data
9.2
86
Not enough data
8.7
76
Not enough data
Performance
8.9
77
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
8.9
632
|
Verified
Not enough data
7.8
507
Not enough data
7.7
490
Not enough data
7.9
525
|
Verified
Not enough data
7.8
489
Not enough data
Generative AI
7.6
280
Not enough data
Functions
8.5
568
|
Verified
Not enough data
8.4
571
|
Verified
Not enough data
8.6
561
|
Verified
Not enough data
8.2
510
Not enough data
8.2
516
|
Verified
Not enough data
8.5
520
|
Verified
Not enough data
8.4
534
|
Verified
Not enough data
8.4
525
|
Verified
Not enough data
Agentic AI - Contact Center
7.9
144
Not enough data
8.3
144
Not enough data
8.2
143
Not enough data
8.1
142
Not enough data
Administrative
8.5
582
|
Verified
Not enough data
8.8
588
|
Verified
Not enough data
8.7
617
|
Verified
Not enough data
8.8
573
|
Verified
Not enough data
8.3
515
|
Verified
Not enough data
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
105
|
Verified
Not enough data
8.6
95
|
Verified
Not enough data
8.7
101
|
Verified
Not enough data
8.8
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
113
|
Verified
Not enough data
8.8
118
|
Verified
Not enough data
8.5
107
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
Platform
7.8
211
Not enough data
8.3
227
10.0
6
8.1
225
Not enough data
8.5
234
10.0
6
8.2
236
10.0
6
8.1
221
Not enough data
8.2
225
10.0
5
Generative AI
7.4
106
Not enough data
Workforce Management
8.8
230
9.7
6
8.7
230
10.0
6
Call Center Infrastructure (CCI)
8.7
21
Not enough data
8.9
21
Not enough data
9.1
20
Not enough data
8.7
20
Not enough data
Administrative
9.0
237
10.0
6
8.7
239
10.0
6
Generative AI
7.9
37
Not enough data
Basic Communication - Cloud PBX
9.4
26
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
25
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
26
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
24
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
8.9
227
|
Verified
Not enough data
6.5
136
Not enough data
7.1
156
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Not enough data
8.0
169
|
Verified
Not enough data
8.3
178
|
Verified
Not enough data
Advanced Features
7.6
160
|
Verified
Not enough data
7.6
151
|
Verified
Not enough data
8.9
207
|
Verified
Not enough data
Agentic AI - Outbound Call Tracking
7.4
90
Not enough data
7.4
90
Not enough data
Calling
9.0
467
9.8
46
8.1
399
9.1
29
8.5
426
9.8
44
8.8
442
9.8
46
8.3
102
Not enough data
Contacts
8.1
418
9.9
44
8.0
392
9.7
35
8.2
403
9.8
45
Insights
8.4
417
9.8
45
8.4
407
9.6
45
8.3
384
9.5
36
7.2
346
9.7
40
7.5
351
9.8
34
8.0
95
Not enough data
Categories
Categories
Shared Categories
CloudTalk and FreJun are categorized as Auto Dialer, Outbound Call Tracking, and Call Center Infrastructure (CCI)
Unique Categories
CloudTalk is categorized as Speech Analytics, VoIP Providers, Contact Center Workforce, Contact Center, Contact Center Quality Assurance, and Cloud PBX Platforms
FreJun has no unique categories
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
FreJun
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.8%
Information Technology and Services
9.4%
Marketing and Advertising
5.7%
Financial Services
5.0%
Education Management
4.7%
Other
65.4%
Financial Services
32.2%
Staffing and Recruiting
20.3%
Accounting
13.6%
Computer Software
11.9%
Information Technology and Services
8.5%
Other
13.6%
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
FreJun has no discussions with answers
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