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At a Glance
Market Segments
Mid-Market (56.1% of reviews)
Enterprise (40.0% of reviews)
Entry-Level Pricing
Contact Us
Contact Us Per Year
ClientSuccess
Star Rating
(422)4.4 out of 5
Market Segments
Mid-Market (56.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about ClientSuccessUserlane
Star Rating
(81)4.7 out of 5
Market Segments
Enterprise (40.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us Per Year
Learn more about UserlaneSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ClientSuccess excels in customer health scores with a rating of 8.5, while Userlane slightly surpasses this with a score of 8.6, indicating that Userlane may provide a more nuanced approach to monitoring customer engagement.
- Reviewers mention that Userlane's quality of support is notably high at 9.8, compared to ClientSuccess's 8.8, suggesting that Userlane may offer more responsive and effective customer service, which is crucial for software buyers looking for reliable support.
- G2 users highlight that Userlane's onboarding setup, particularly its workflows, received a higher score of 8.8 compared to ClientSuccess's 8.1, indicating that Userlane may provide a more streamlined and user-friendly onboarding experience.
- Users on G2 report that ClientSuccess has a strong focus on customer engagement with a score of 8.1, but Userlane outshines it with a score of 9.6, suggesting that Userlane may offer more effective tools for engaging users and enhancing their experience.
- Reviewers say that Userlane's reporting and dashboards feature is rated at 9.0, significantly higher than ClientSuccess's 7.6, indicating that Userlane may provide more comprehensive and insightful analytics for users to track performance.
- Users mention that while both products offer customization options, Userlane's customization capabilities are rated at 8.8, compared to ClientSuccess's 7.6, suggesting that Userlane may allow for a more tailored user experience to meet specific business needs.
Pricing
Entry-Level Pricing
ClientSuccess
ClientSuccess
Contact Us
- Customer Success Management Software
- Customer Journey Mapping
- Forecasting SaaS Renewal
Userlane
What’s included
Contact Us
Per Year
Our goal is to make Userlane easy to buy with straightforward pricing plans, custom-built for each business.
- Unlimited in-app guides, tooltips, and announcements
- Full design customization
- Multi-language support
Free Trial
ClientSuccess
No trial information availableUserlane
Free Trial is available
Ratings
Meets Requirements
8.3
316
8.8
64
Ease of Use
8.9
319
8.9
67
Ease of Setup
8.4
150
8.6
61
Ease of Admin
8.9
156
8.6
62
Quality of Support
8.8
286
9.8
63
Has the product been a good partner in doing business?
9.4
154
9.6
63
Product Direction (% positive)
8.5
294
9.8
60
Features by Category
Customer Information
8.5
238
|
Verified
Not enough data
8.6
240
|
Verified
Not enough data
8.5
238
|
Verified
Not enough data
7.8
183
Not enough data
8.3
204
|
Verified
Not enough data
7.9
187
|
Verified
Not enough data
7.4
124
|
Verified
Not enough data
Predictions
8.1
194
|
Verified
Not enough data
7.2
146
|
Verified
Not enough data
7.3
139
|
Verified
Not enough data
6.1
96
|
Verified
Not enough data
Platform
7.6
223
|
Verified
Not enough data
7.5
204
|
Verified
Not enough data
7.7
195
|
Verified
Not enough data
8.0
189
|
Verified
Not enough data
7.8
207
|
Verified
Not enough data
7.6
216
|
Verified
Not enough data
8.1
205
|
Verified
Not enough data
8.6
174
|
Verified
Not enough data
8.3
226
|
Verified
Not enough data
8.7
220
|
Verified
Not enough data
Generative AI
6.3
8
Not enough data
6.3
8
Not enough data
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Billing and Payments
7.2
17
Not enough data
7.1
18
Not enough data
7.1
18
Not enough data
Revenue Recognition
7.5
24
Not enough data
7.4
18
Not enough data
7.5
21
Not enough data
Revenue Optimization
8.5
30
Not enough data
7.6
21
Not enough data
8.0
31
Not enough data
8.2
27
Not enough data
User Analysis
Not enough data
8.5
12
Not enough data
8.2
24
User Support
Not enough data
9.2
28
Not enough data
8.9
19
Not enough data
8.6
18
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
9.2
26
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Sales Team
8.0
15
Not enough data
7.8
17
Not enough data
8.3
20
Not enough data
Intelligence
8.1
18
Not enough data
7.4
17
Not enough data
7.9
17
Not enough data
Mapping
7.3
14
Not enough data
8.1
24
Not enough data
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding Setup
8.2
53
8.8
23
8.3
51
Feature Not Available
8.4
56
Feature Not Available
Project Tracking
8.0
51
Feature Not Available
8.2
45
Feature Not Available
8.3
44
9.1
22
8.0
58
Feature Not Available
8.2
48
8.8
23
Customer Engagement
7.8
43
Feature Not Available
8.1
54
9.6
20
7.0
32
Feature Not Available
8.0
49
Feature Not Available
7.6
41
Feature Not Available
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.0
21
Not enough data
8.5
18
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Self-Service Platform
Not enough data
8.7
21
Not enough data
8.7
20
Not enough data
Feature Not Available
Not enough data
8.1
16
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ClientSuccess and Userlane are categorized as Client Onboarding
Unique Categories
ClientSuccess is categorized as Customer Success, Subscription Revenue Management, and Customer Revenue Optimization
Userlane is categorized as Digital Adoption Platform and Customer Self-Service
Reviews
Reviewers' Company Size
ClientSuccess
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userlane
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.3%
Information Technology and Services
16.6%
Marketing and Advertising
8.7%
Internet
3.9%
Computer & Network Security
3.9%
Other
29.6%
Computer Software
23.8%
Automotive
12.5%
Information Technology and Services
5.0%
Accounting
5.0%
Insurance
3.8%
Other
50.0%
Discussions
Is there a way to mass upload Zendesk Company IDs so we don't have to manual input them in each client in CS?
5 Comments
JW
Yes. The ClientSuccess Support team is amazingly helpful and can upload those changes for you. Read more
Is there a way view clients that I am a CSM #2 on within my client list?
3 Comments
JW
Yes. You can add a custom field that identifies the 2nd CSM and then pull a list by that custom field.Read more
Does ClientSuccess support B2C subscription companies?
2 Comments
BF
You can leverage multiple customer types within ClientSuccess (CS). While it was not designed for B2C, you can definitely use CS to manage your B2C...Read more
Userlane has no discussions with answers
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