Userlane Pricing

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Userlane pricing & plans

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Pricing information for Userlane is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Userlane must be conducted with the seller.

Pricing information was last updated on November 20, 2019

Userlane Alternatives Pricing

The following is a quick overview of editions offered by other Digital Adoption Platform Software

HubSpot Service Hub Service Hub Free	$0	For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free. Ticketing Custom support form fields Live chat Conversational bots Team email Conversations inbox Email templates Email & chat to ticket Canned snippets Reporting dashboards Calling Meeting scheduling Show More
Jira Service Management Free	0/agent/month	For small teams starting with a service desk. Up to 3 agents for free.
Zendesk Support Suite Team	$19 agent/month/billed annually	Integrated customer support Email & social media Web widget & mobile SDK Pre-defined business rules Essentials card Interaction history

Various alternatives pricing & plans

Free Trial is available

Pricing information for the above various Userlane alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

Userlane Pricing-Related Review

MM

Markus M

It Consultant

Enterprise(> 1000 emp.)

Validated Reviewer

Review source: Organic

Mar 05, 2020

"Very powerful product"

What do you like best?

Userlane is a digital adoption platform that allowed us to install custom-made interactive walkthroughs on a whole platform with mutiple different software applications. I wasn't aware that such a solution existed until a few months ago when we looked for an onboarding tool and we decided to test Userlane on our SAP Fiori platform. I'm in charge of creating guides for employees in different departments based on requirements. I'm not an end user but what's called a "Userlane manager". So my perspective is only relevant for people who will work on creating such interactive tours. In general, I really enjoy working with Userlane. It's definitely easier to create content for interactive tours than updating documents with screenshots and text. It takes some time to get used to the editor but once you get going the process is really easy. Review collected by and hosted on G2.com.

What do you dislike?

It would be nice to have the opportunity to get all the analytics data on a excel sheet.

Userlane mentioned they're currently working on it.

Same goes for exporting all the content in pdf format.

We had a problem once with a box blocking access to a menu. Userlane offers the opportunity to move boxes and speech-bubbles around if the system doesn't place them correctly. But in that specific case, every position was basically bad. We had to schedule a call with support to solve the problem. They showed us a workaround that eventually solved the issue. However, it could have saved us time if the workaround had been explained directly in the support documentation we researched. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

70 Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Creating a well-thought concept for guides might take a while, but the actual process of creating them is very efficient.

There might be problematic steps here and there but it's fun to try to find the best way to make them work in the right context and with the right intent.

We receive support and guidance always from the same customer success manager and she's doing a great job. She knows all the ins and outs and is basically part of our team. But if I had to single something out I would take the great respond time, which is a huge value to me and the whole company.

Segmenting users and create contextual guides are great features. Users are not overwhelmed with information which is not relevant for their role or the context they're working on.

Great user interface. Review collected by and hosted on G2.com.

Helpful?