Link copied to clipboard # ClientSuccess vs Totango Comparison - What are their main differences? Share [ Export ](/compare/clientsuccess/totango/export.csv) ClientSuccessTotango[+ Add Product](#) Reviews **ClientSuccess** [ 4.4/5(424) ](https://www.g2.com/products/clientsuccess/reviews#reviews) **Totango** [ 4.3/5(1,150) ](https://www.g2.com/products/totango/reviews#reviews) Pricing **ClientSuccess** **Contact Us** · ClientSuccess **Totango** **Contact Us** Per Year · Enterprise **Pricing Insights** from reviews Time to Implement **ClientSuccess** 2 monthsFaster Based on 6 responses **Totango** 3 months Based on 16 responses Return on Investment **ClientSuccess** 13 months1 month sooner Based on 9 responses **Totango** 14 months Based on 13 responses Perceived Cost **ClientSuccess** $$$$$ **Totango** $$$$$ Average Discount **ClientSuccess** 14%3% more **Totango** 11% ![ClientSuccess](https://images.g2crowd.com/uploads/product/hd_favicon/d83b749611ea5c35768ab05f8a13789f/clientsuccess.svg "ClientSuccess") ![Totango](https://images.g2crowd.com/uploads/product/hd_favicon/b1404b38f1aa49d5ed67749ecadcf286/totango.svg "Totango") G2 offers free advice on this comparison. Chat with an expert How do we contact you? ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call Who do you want to talk with? ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human Pros & Cons **ClientSuccess** [ Client Management (2) ](https://www.g2.com/products/clientsuccess/reviews?filters%5Bsentiment_snippet%5D=1526197&qs=pros-and-cons#reviews)[ Customer Support (2) ](https://www.g2.com/products/clientsuccess/reviews?filters%5Bsentiment_snippet%5D=1527410&qs=pros-and-cons#reviews)[ Field Limitations (1) ](https://www.g2.com/products/clientsuccess/reviews?filters%5Bsentiment_snippet%5D=1526220&qs=pros-and-cons#reviews)[ Limited Customization (1) ](https://www.g2.com/products/clientsuccess/reviews?filters%5Bsentiment_snippet%5D=1526350&qs=pros-and-cons#reviews) **Totango** [ Ease of Use (202) ](https://www.g2.com/products/totango/reviews?filters%5Bsentiment_snippet%5D=1933925&qs=pros-and-cons#reviews)[ Customer Support (98) ](https://www.g2.com/products/totango/reviews?filters%5Bsentiment_snippet%5D=1935846&qs=pros-and-cons#reviews)[ Learning Curve (83) ](https://www.g2.com/products/totango/reviews?filters%5Bsentiment_snippet%5D=1929112&qs=pros-and-cons#reviews)[ Integration Issues (65) ](https://www.g2.com/products/totango/reviews?filters%5Bsentiment_snippet%5D=1935849&qs=pros-and-cons#reviews) Integrations **ClientSuccess** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4f22255168930afd25572375a8d870b0/baton.png "Product Avatar Image") Baton ](https://www.g2.com/products/baton/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image") HubSpot Sales Hub ](https://www.g2.com/products/hubspot-sales-hub/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Salesforce Sales Cloud ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ View all ](https://www.g2.com/products/clientsuccess/integrations) **Totango** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e09b9bcffc3a8fed744526228ffa81c3/gainsight-customer-success.png "Product Avatar Image") Gainsight Customer Success ](https://www.g2.com/products/gainsight-customer-success/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1c993a6e283a9bd6408ff2c4457aa165/agentforce-360-platform-formerly-salesforce-platform.png "Product Avatar Image") Salesforce Platform ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Salesforce Sales Cloud ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews)[ View all ](https://www.g2.com/products/totango/integrations) Screenshots **ClientSuccess** ![ClientSuccess screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/61803/expirable-direct-uploads_2F7e85321c-590e-40c4-917e-62292b7cbcd8_2FScreen_Shot_2017-04-20_at_1.07.25_PM.png) **Totango** ![Totango screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/99807/totango-successblocs.png) Ratings Meets Requirements **ClientSuccess** 8.2 8.2318 **Totango** 8.3 8.3970 Ease of Use **ClientSuccess** 8.9 8.9321 **Totango** 8.2 8.2984 Ease of Setup **ClientSuccess** 8.4 8.4152 **Totango** 7.4 7.4494 Ease of Admin **ClientSuccess** 8.9 8.9158 **Totango** 7.8 7.8362 Quality of Support **ClientSuccess** 8.8 8.8288 **Totango** 8.4 8.4816 Has the product been a good partner in doing business? **ClientSuccess** 9.3 9.3156 **Totango** 8.6 8.6361 Product Direction (% positive) **ClientSuccess** 8.5 8.5296 **Totango** 8.7 8.7946 Features Customer Success[Hide 76 FeaturesShow 76 Features](javascript:void(0);) 7.7 257 7.9 822 Customer Information Customer Health Scores 8.5(won by 0.3) 238 | Verified 8.2 775 | Verified Customer Monitoring 8.6(won by 0.2) 241 | Verified 8.4 753 | Verified Customer Profiles 8.5(won by 0.1) 239 | Verified 8.4 748 | Verified Playbooks 7.8(won by 0.1) 183 7.7 639 | Verified Customer Segments 8.3 204 | Verified 8.5(won by 0.2) 759 | Verified Product Engagement 7.9 187 | Verified 8.0(won by 0.1) 697 | Verified Surveys 7.4(won by 0.1) 124 | Verified 7.3 569 | Verified NPS of Customers Not enough data Not enough data Customer Engagement Not enough data Not enough data Predictions Churn Risk 8.1(won by 0.3) 194 | Verified 7.8 667 | Verified Upsell Opportunities 7.2(won by 0.1) 146 | Verified 7.1 634 | Verified Custom Triggers 7.3 139 | Verified 7.9(won by 0.6) 674 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Machine Learning 6.1 96 | Verified 6.6(won by 0.5) 495 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) Platform Reporting & Dashboards 7.6 224 | Verified 8.0(won by 0.4) 756 | Verified Third-Party Integrations 7.5 206 | Verified 7.7(won by 0.2) 692 | Verified Data Import & Export Tools 7.7 195 | Verified 7.9(won by 0.2) 690 | Verified Workflow Capability 7.9 190 | Verified 8.0(won by 0.1) 701 | Verified Notifications 7.8 207 | Verified 7.9(won by 0.1) 726 | Verified Customization 7.6 217 | Verified 7.9(won by 0.3) 717 | Verified Scalability 8.1 205 | Verified 8.3(won by 0.2) 710 | Verified Data Security 8.6(won by 0.1) 174 | Verified 8.5 632 | Verified Performance & Reliability 8.3(won by 0.1) 226 | Verified 8.2 742 | Verified User, Role, and Access Management 8.7(won by 0.4) 220 | Verified 8.3 710 | Verified Collaboration Tools Not enough data Not enough data Real-Time Data Not enough data Not enough data Activity Dashboard Not enough data Not enough data Customer Experience Management Not enough data Not enough data Churn Management Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Communication Management Not enough data Not enough data Task Management Not enough data Not enough data Customer Management Not enough data Not enough data Account Management Not enough data Not enough data Renewal Management Not enough data Not enough data Feedback Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Revenue Management Not enough data Not enough data Workflow Management Not enough data Not enough data Contact Management Not enough data Not enough data Email Management Not enough data Not enough data Configurable Workflow Not enough data Not enough data Generative AI AI Text Generation 6.3(won by default) 8 Feature Not Available AI Text Summarization 6.3(won by default) 8 Feature Not Available Generative AI Not enough data Not enough data Agentic AI - Customer Success Autonomous Task Execution Not enough data 7.5(won by default) 53 Multi-step Planning Not enough data 7.8(won by default) 52 Cross-system Integration Not enough data 8.0(won by default) 51 Natural Language Interaction Not enough data 7.7(won by default) 51 Proactive Assistance Not enough data 7.6(won by default) 52 Social Media Integration Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Onboarding Not enough data Not enough data Chat/Messaging Not enough data Not enough data Performance Metrics Not enough data Not enough data Activity Tracking Not enough data Not enough data CRM Not enough data Not enough data API Not enough data Not enough data Customer Database Not enough data Not enough data Customizable Templates Not enough data Not enough data Widgets Not enough data Not enough data Win/Loss Analysis Not enough data Not enough data AI Copilot Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Engagement Tracking Not enough data Not enough data Customer Segmentation Not enough data Not enough data Customizable Reports Not enough data Not enough data Drag & Drop Not enough data Not enough data Customer History Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Customizable Forms Not enough data Not enough data Customizable Branding Not enough data Not enough data Usage Tracking/Analytics Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Account Alerts Not enough data Not enough data Customer Revenue Optimization[Hide 14 FeaturesShow 14 Features](javascript:void(0);) 7.9 45 7.7 92 Sales Team Flexible Sales Process 8.0(won by 0.6) 15 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.4 68 Playbooks 8.3(won by 0.7) 20 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.6 74 Training Mode 7.8(won by default) 17 Feature Not Available Intelligence Opportunity Identification 8.1(won by 0.8) 18 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.3 72 Zero-touch Renewals 7.4(won by 0.6) 17 (There is a greater than 0.5 difference between this product's rating and its competitors) 6.8 66 Smart Content 7.9(won by 1.1) 17 (There is a greater than 0.5 difference between this product's rating and its competitors) 6.8 62 Mapping Multiple Org Charts 7.3(won by default) 14 Feature Not Available Stakeholder Roles 8.1(won by default) 24 Feature Not Available Agentic AI - Customer Revenue Optimization Autonomous Task Execution Not enough data 8.6(won by default) 7 Cross-system Integration Not enough data 8.6(won by default) 7 Adaptive Learning Not enough data 8.1(won by default) 7 Natural Language Interaction Not enough data 7.9(won by default) 7 Proactive Assistance Not enough data 8.3(won by default) 7 Decision Making Not enough data 7.9(won by default) 8 Client Onboarding[Hide 68 FeaturesShow 68 Features](javascript:void(0);) 8.0 74 8.1 243 Onboarding Setup Workflows 8.2(tied score) 53 8.2(tied score) 221 Templates 8.3(won by 0.4) 51 7.9 212 Checklists 8.4(won by 0.4) 56 8.0 202 Project Tracking Monitoring 8.0 51 8.2(won by 0.2) 199 Content 8.3(won by 0.3) 44 8.0 195 Tasks 8.0 58 8.4(won by 0.4) 212 Optimization 8.2(won by 0.2) 48 8.0 193 Resources 8.2(won by default) 45 Feature Not Available Kanban Board Not enough data Not enough data Goal Setting/Tracking Not enough data Not enough data Communication Management Not enough data Not enough data Customer Engagement Portal 7.8 43 7.9(won by 0.1) 188 Customer Engagement 8.1(won by 0.1) 54 8.0 204 Branding 7.0 32 7.7(won by 0.7) 199 (There is a greater than 0.5 difference between this product's rating and its competitors) Visibility 8.0 49 8.3(won by 0.3) 198 Collaboration 7.6(won by default) 41 Feature Not Available Customizable Branding Not enough data Not enough data Additional Functionality Commenting/Notes Not enough data Not enough data API Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Task Management Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Drag & Drop Not enough data Not enough data Performance Metrics Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Time Tracking Not enough data Not enough data Data Security Not enough data Not enough data Single Sign On Not enough data Not enough data Activity Tracking Not enough data Not enough data Customizable Fields Not enough data Not enough data Content Management Not enough data Not enough data Churn Management Not enough data Not enough data Ad hoc Analysis Not enough data Not enough data Client Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Forecasting Not enough data Not enough data Mobile Access Not enough data Not enough data Form Builder Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Revenue Management Not enough data Not enough data Onboarding Not enough data Not enough data Workflow Management Not enough data Not enough data AI Copilot Not enough data Not enough data Calendar Management Not enough data Not enough data Compliance Management Not enough data Not enough data Client Database Not enough data Not enough data Electronic Forms Not enough data Not enough data Gantt/Timeline View Not enough data Not enough data Client Tracking Not enough data Not enough data To-Do List Not enough data Not enough data Document Management Not enough data Not enough data Generative AI Not enough data Not enough data Self Service Tools Not enough data Not enough data Customer Segmentation Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Data Import/Export Not enough data Not enough data Collaboration Tools Not enough data Not enough data Electronic Signature Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Audit Trail Not enough data Not enough data Reminders Not enough data Not enough data Online Payments Not enough data Not enough data Activity Dashboard Not enough data Not enough data Document Generation Not enough data Not enough data Real-Time Data Not enough data Not enough data CRM Not enough data Not enough data Email Management Not enough data Not enough data Multi-Language Not enough data Not enough data Subscription Revenue Management[Hide 10 FeaturesShow 10 Features](javascript:void(0);) 7.6 37 Not enough data Billing and Payments Payment Terms 7.2(won by default) 17 Not enough data Personalized Billing 7.1(won by default) 18 Not enough data Custom Pricing 7.1(won by default) 18 Not enough data Revenue Recognition Usage Tracking 7.5(won by default) 24 Not enough data Deferred Revenue 7.4(won by default) 18 Not enough data Revenue Accrual 7.5(won by default) 21 Not enough data Revenue Optimization At-Risk Customers 8.5(won by default) 30 Not enough data Offer Optimization 7.6(won by default) 21 Not enough data Customer Churn 8.0(won by default) 31 Not enough data Revenue Forecasting 8.2(won by default) 27 Not enough data Digital Adoption Platform[Hide 62 FeaturesShow 62 Features](javascript:void(0);) Not enough data 6.8 63 User Analysis Survey Implementation Not enough data 7.1(won by default) 50 Data Analysis Not enough data 7.0(won by default) 55 Real-Time Data Not enough data Not enough data Real-Time Notifications Not enough data Not enough data User Support User Segmentation Not enough data 7.9(won by default) 55 Multi-Language Support Not enough data 6.9(won by default) 39 Behavior-responsive Messaging Not enough data Feature Not Available Walkthrough Type Text Bubble Walkthroughs Not enough data 6.6(won by default) 41 Audio-visual Walkthroughs Not enough data Feature Not Available Platform Basics - Digital Adoption Platform Integration Not enough data 7.1(won by default) 7 Communications Not enough data 6.4(won by default) 7 Analytics - Digital Adoption Platform Analytics Not enough data 6.2(won by default) 7 Reporting/Analytics Not enough data Not enough data Visual Analytics Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Functions - Digital Adoption Platform Customer self-service Not enough data 7.1(won by default) 7 In-app guidance Not enough data 5.8(won by default) 8 Contextual Guidance Not enough data Not enough data Agentic AI - Digital Adoption Platform Adaptive Learning Not enough data Not enough data Asynchronous Learning Not enough data Not enough data Blended Learning Not enough data Not enough data Self-paced Learning Not enough data Not enough data Additional Functionality Customer Experience Management Not enough data Not enough data Generative AI Not enough data Not enough data Workflow Management Not enough data Not enough data AI Copilot Not enough data Not enough data Task Management Not enough data Not enough data Progress Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data In-App Training Not enough data Not enough data Behavior Tracking Not enough data Not enough data Gamification Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Audience Targeting Not enough data Not enough data Customizable Fields Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Customizable Reports Not enough data Not enough data Performance Metrics Not enough data Not enough data Launch Management Not enough data Not enough data Content Library Not enough data Not enough data API Not enough data Not enough data User Onboarding Not enough data Not enough data Customizable Branding Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Engagement Tracking Not enough data Not enough data Self Service Portal Not enough data Not enough data Data Quality Control Not enough data Not enough data Data Import/Export Not enough data Not enough data Employee Onboarding Not enough data Not enough data Self Service Tools Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Learning Management Not enough data Not enough data Content Management Not enough data Not enough data Customizable Templates Not enough data Not enough data Interactive Content Not enough data Not enough data Activity Tracking Not enough data Not enough data Activity Dashboard Not enough data Not enough data Monitoring Not enough data Not enough data Training Management Not enough data Not enough data Communication Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Content Creation Not enough data Not enough data Customer Data Platform (CDP)[Hide 53 FeaturesShow 53 Features](javascript:void(0);) Not enough data 7.6 224 Data Sourcing Data Enrichment Not enough data 8.1(won by default) 178 | Verified Expandability Not enough data 8.1(won by default) 178 | Verified Content Marketing Not enough data 7.1(won by default) 110 Multiple Devices Not enough data 7.6(won by default) 113 Email Marketing Not enough data Not enough data Multi-Channel Marketing Not enough data Not enough data Real-Time Data Not enough data Not enough data Intelligence Predictive Modeling Not enough data 7.2(won by default) 157 | Verified Marketing Metrics Not enough data Feature Not Available Recommendation Engine Not enough data Feature Not Available Additional Functionality Engagement Tracking Not enough data Not enough data Contact Management Not enough data Not enough data Customer Journey Mapping Not enough data Not enough data Generative AI Not enough data Not enough data API Not enough data Not enough data A/B Testing Not enough data Not enough data Lead Generation Not enough data Not enough data Data Integration Not enough data Not enough data Customer Activity Tracking Not enough data Not enough data Activity Dashboard Not enough data Not enough data Activity Tracking Not enough data Not enough data Campaign Segmentation Not enough data Not enough data Lead Capture Not enough data Not enough data Contact Database Not enough data Not enough data Campaign Management Not enough data Not enough data Behavior Tracking Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Email Management Not enough data Not enough data Lead Qualification Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Template Management Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Predictive Analytics Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Personalization Not enough data Not enough data Campaign Planning Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Behavioral Analytics Not enough data Not enough data Email Tracking Not enough data Not enough data Campaign Analytics Not enough data Not enough data Customer Segmentation Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Lead Management Not enough data Not enough data Channel Management Not enough data Not enough data AI Copilot Not enough data Not enough data Audience Targeting Not enough data Not enough data GDPR Compliance Not enough data Not enough data Customer Profiles Not enough data Not enough data Customer Database Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Tagging Not enough data Not enough data Customizable Templates Not enough data Not enough data Customer Journey Mapping[Hide 56 FeaturesShow 56 Features](javascript:void(0);) Not enough data 7.7 192 Platform Basics Customizable Templates Not enough data 8.0(won by default) 143 Exporting Not enough data 7.7(won by default) 146 Multi-user Access and Collaboration Not enough data 8.2(won by default) 139 Data Analytics Not enough data 7.6(won by default) 132 Multiple Personas Not enough data Feature Not Available Predictive Analytics Not enough data Not enough data Behavioral Analytics Not enough data Not enough data Campaign Analytics Not enough data Not enough data Website Analytics Not enough data Not enough data Visual Analytics Not enough data Not enough data Agentic AI - Customer Journey Mapping Autonomous Task Execution Not enough data 7.1(won by default) 18 Additional Functionality Multi-Channel Marketing Not enough data Not enough data Map Creation Not enough data Not enough data Email Marketing Not enough data Not enough data Single Sign On Not enough data Not enough data Performance Metrics Not enough data Not enough data Customer Database Not enough data Not enough data API Not enough data Not enough data Activity Dashboard Not enough data Not enough data Data Linking Not enough data Not enough data Whiteboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Data Visualization Not enough data Not enough data Collaboration Tools Not enough data Not enough data Brainstorming Not enough data Not enough data Conversion Tracking Not enough data Not enough data Workflow Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Behavior Tracking Not enough data Not enough data Personalization Not enough data Not enough data Customizable Reports Not enough data Not enough data Customer Journey Mapping Not enough data Not enough data Customer Profiles Not enough data Not enough data AI Copilot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Tagging Not enough data Not enough data Audience Targeting Not enough data Not enough data CRM Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Data Import/Export Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Communication Management Not enough data Not enough data Attribution Modeling Not enough data Not enough data Action Management Not enough data Not enough data Map Sharing Not enough data Not enough data Engagement Tracking Not enough data Not enough data Customizable Branding Not enough data Not enough data Generative AI Not enough data Not enough data Customer Touchpoints Not enough data Not enough data Customer Experience Management Not enough data Not enough data Diagramming Not enough data Not enough data Campaign Management Not enough data Not enough data A/B Testing Not enough data Not enough data Storyboarding Not enough data Not enough data Customer Segmentation Not enough data Not enough data Customer Journey Analytics[Hide 13 FeaturesShow 13 Features](javascript:void(0);) Not enough data 8.1 270 Platform Basics Dynamic Segmentation Not enough data 8.4(won by default) 228 | Verified Journey Optimization Not enough data 8.2(won by default) 227 | Verified Platform Data Journey Reporting Not enough data 8.0(won by default) 221 | Verified Trends Reporting Not enough data 7.9(won by default) 222 | Verified Dashboards Not enough data 8.3(won by default) 242 | Verified Advanced Data Filtering Not enough data 8.2(won by default) 227 | Verified Platform Additional Functionality Journey Mapping Not enough data 8.2(won by default) 219 | Verified Integrations Not enough data 7.9(won by default) 227 | Verified Automated Alerts Not enough data 8.1(won by default) 199 Agentic AI - Customer Journey Analytics Autonomous Task Execution Not enough data 7.3(won by default) 15 Cross-system Integration Not enough data 8.4(won by default) 15 Adaptive Learning Not enough data 8.0(won by default) 15 Proactive Assistance Not enough data 7.8(won by default) 15 Experience Management[Hide 56 FeaturesShow 56 Features](javascript:void(0);) Not enough data 7.8 126 Analytics Net Promoter Score (NPS) Not enough data 8.1(won by default) 101 Customer Satisfaction (CSAT) Score Not enough data 8.2(won by default) 95 Customer Effort Score (CES) Not enough data Feature Not Available Gamification Not enough data Feature Not Available Customization Stakeholder Management Not enough data 8.0(won by default) 90 Multiple Branding Support Not enough data 7.6(won by default) 76 Multilanguage Support Not enough data Feature Not Available Vertical-specific Solutions Not enough data Feature Not Available Customizable Branding Not enough data Not enough data Knowledge Management Not enough data Not enough data Workflow Management Not enough data Not enough data Email Management Not enough data Not enough data Feedback Management Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Negative Feedback Management Not enough data Not enough data Generative AI AI Text Generation Not enough data 6.4(won by default) 51 AI Text Summarization Not enough data 6.4(won by default) 52 Generative AI Not enough data Not enough data Agentic AI - Experience Management Autonomous Task Execution Not enough data 8.1(won by default) 8 Cross-system Integration Not enough data 8.5(won by default) 8 Natural Language Interaction Not enough data 8.5(won by default) 8 Proactive Assistance Not enough data 8.5(won by default) 8 Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Real-Time Reporting Not enough data Not enough data Drag & Drop Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Dashboard Not enough data Not enough data NPS Survey Structure Not enough data Not enough data Customizable Forms Not enough data Not enough data Visual Analytics Not enough data Not enough data Data Visualization Not enough data Not enough data Customer Segmentation Not enough data Not enough data Tagging Not enough data Not enough data Customer Journey Mapping Not enough data Not enough data Text Analysis Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data CRM Not enough data Not enough data Multi-Channel Data Collection Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customizable Fields Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Predictive Analytics Not enough data Not enough data Collaboration Tools Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Trend Analysis Not enough data Not enough data API Not enough data Not enough data AI Copilot Not enough data Not enough data Engagement Tracking Not enough data Not enough data Customizable Templates Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Multi-Channel Support Not enough data Not enough data Show 2 feature categories with incomplete data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data SAP Store[Hide 7 FeaturesShow 7 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - SAP Store Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data User Insights Reviewers' Company Size [![ClientSuccess](https://images.g2crowd.com/uploads/product/hd_favicon/d83b749611ea5c35768ab05f8a13789f/clientsuccess.svg "ClientSuccess")](https://www.g2.com/products/clientsuccess/reviews) ClientSuccess Small-Business(50 or fewer emp.) 42.2% Mid-Market(51-1000 emp.) 56.1% Enterprise(\> 1000 emp.) 1.7% [![Totango](https://images.g2crowd.com/uploads/product/hd_favicon/b1404b38f1aa49d5ed67749ecadcf286/totango.svg "Totango")](https://www.g2.com/products/totango/reviews) Totango Small-Business(50 or fewer emp.) 22.3% Mid-Market(51-1000 emp.) 57.0% Enterprise(\> 1000 emp.) 20.7% Small-Business (50 or fewer emp.) 42.2% 22.3% Mid-Market (51-1000 emp.) 56.1% 57.0% Enterprise (\> 1000 emp.) 1.7% 20.7% Reviewers' Industry [![ClientSuccess](https://images.g2crowd.com/uploads/product/hd_favicon/d83b749611ea5c35768ab05f8a13789f/clientsuccess.svg "ClientSuccess")](https://www.g2.com/products/clientsuccess/reviews) ClientSuccess Computer Software 37.4% Information Technology and Services 16.5% Marketing and Advertising 8.6% Computer & Network Security 3.8% Internet 3.8% Other 29.7% [![Totango](https://images.g2crowd.com/uploads/product/hd_favicon/b1404b38f1aa49d5ed67749ecadcf286/totango.svg "Totango")](https://www.g2.com/products/totango/reviews) Totango Computer Software 36.2% Information Technology and Services 19.0% Telecommunications 4.3% Internet 3.4% Marketing and Advertising 3.4% Other 33.8% FAQs ## ClientSuccess vs Totango FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Totango vs ClientSuccess? ClientSuccess stands out for higher reviewer satisfaction in ease of use, setup, and support, while Totango is more frequently cited for customization and automation. | [Totango](https://www.g2.com/products/totango/reviews) | [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) | | --- | --- | | 4.3/5 (1,150 reviews) | 4.4/5 (424 reviews) | | Mid-Market | Mid-Market | | 7.4 | 8.4 | | 8.4 | 8.8 | | Customization (97 all-time mentions) | Ease of Use (recent reviews) | ### How do the pricing models of Totango and ClientSuccess compare? ClientSuccess is rated higher for value, with reviewers expressing greater satisfaction with its pricing model compared to Totango. - **Totango:** In recent reviews, several reviewers note that Totango's pricing model includes many add-ons and extra costs that can increase total spend as utilization grows. - **ClientSuccess:** Reviewers do not cite unexpected costs or add-ons, and express satisfaction with the value received for the price paid. ### What are the best alternatives to Totango and ClientSuccess? The top three alternatives to Totango and ClientSuccess are Planhat, Custify, and ChurnZero. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Totango](https://www.g2.com/products/totango/reviews) | 4.3/5 (1,150 reviews) | Mid-Market | Reviewers mention add-on costs | Customization (97 all-time mentions) | | [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) | 4.4/5 (424 reviews) | Mid-Market | Reviewers express satisfaction with value | Ease of Use (recent reviews) | | [Planhat](https://www.g2.com/products/planhat/reviews) | 4.5/5 (954 reviews) | Mid-Market | — | — | | [Custify](https://www.g2.com/products/custify/reviews) | 4.7/5 (527 reviews) | Small-Business | — | — | | [ChurnZero](https://www.g2.com/products/churnzero/reviews) | 4.7/5 (1,609 reviews) | Mid-Market | — | — | ### Which Customer Success features should I prioritize when comparing Totango and ClientSuccess? Buyers should prioritize ease of use, customization, automation, integrations, and health scoring when comparing Totango and ClientSuccess. - **Ease of Use:** Totango 8.2, ClientSuccess 8.9 - **Customization:** Totango (97 all-time mentions), ClientSuccess (recent reviews cite limited customization) - **Automation:** Totango (79 all-time mentions), ClientSuccess (recent reviews cite automation as a strength) - **Integrations:** Totango (75 all-time mentions), ClientSuccess (recent reviews cite integrations as a strength) - **Health Scoring:** Totango (70 all-time mentions), ClientSuccess (recent reviews cite health monitoring as a strength) ### What are the pros and cons of Totango vs ClientSuccess? ClientSuccess is most frequently praised for ease of use, while Totango is most often cited for customization and automation capabilities. - **Totango strengths:** Customization (97 all-time mentions), automation (79), integrations (75), health scoring (70), and efficiency (94). - **Totango trade-offs:** Learning curve (83 all-time mentions), integration issues (65), and some reviewers note add-on costs and setup complexity. - **ClientSuccess strengths:** Ease of use (recent reviews), client management, customer support, integrations, and analytics. - **ClientSuccess trade-offs:** Limited customization (recent reviews), field limitations, and some reviewers cite limited features compared to competitors. ### Is Totango or ClientSuccess better for small businesses? Custify is the top alternative for small businesses, but between Totango and ClientSuccess, both primarily serve the mid-market segment. - **Totango:** Largest reviewer segment is Mid-Market; reviewers highlight flexibility and customization, but note a learning curve and setup complexity. - **ClientSuccess:** Largest reviewer segment is Mid-Market; reviewers praise ease of use and setup, with positive sentiment for onboarding and daily workflow simplicity. ### Which Customer Success platform has better integrations? Totango is more frequently cited for integrations, with 75 all-time mentions, while ClientSuccess reviewers mention integrations less often. - **Totango:** Integrations are cited in 75 all-time reviews, with frequent mentions of Salesforce and Outlook. - **ClientSuccess:** Recent reviews mention integrations with Baton and Outlook, but with fewer all-time mentions and some reviewers noting integration limitations. ### How do Totango and ClientSuccess compare on customer support? ClientSuccess scores higher on Quality of Support by 0.4 points, indicating a material advantage over Totango. - **Totango:** Reviewers mention helpful and responsive support in 98 all-time reviews, but some cite slow response times and unresolved issues. - **ClientSuccess:** Reviewers consistently praise support, with recent reviews highlighting proactive, knowledgeable, and accessible customer service. ### Which is easier to implement, Totango or ClientSuccess? ClientSuccess leads Totango by 1.0 point on Ease of Setup, a material difference indicating easier implementation. - **Totango:** Reviewers describe setup as complex, with a learning curve and the need for admin or support involvement, but note improvements after onboarding. - **ClientSuccess:** Reviewers highlight quick onboarding, straightforward configuration, and minimal training required for daily use. ### Which product has better Tasks? Totango is more frequently cited for Tasks, with reviewers highlighting its task management and reminder features. - **Totango:** Tasks and reminders are frequently mentioned in recent reviews, with 62 all-time mentions of easy setup and 97 for customization supporting robust task workflows. - **ClientSuccess:** Reviewers note task tracking and to-do lists as helpful, but with fewer all-time mentions and some requests for improved task assignment and views. Alternatives **ClientSuccess Alternatives** ![Planhat](https://images.g2crowd.com/uploads/product/hd_favicon/419a7323b926f3ff16b400b2b7ca40c1/planhat%282%29.svg "Planhat") [ Planhat ](/products/planhat/reviews) ![ChurnZero](https://images.g2crowd.com/uploads/product/hd_favicon/406ee354cde7795c1eda6dbbfc881232/churnzero.svg "ChurnZero") [ ChurnZero ](/products/churnzero/reviews) ![Custify](https://images.g2crowd.com/uploads/product/hd_favicon/56a133f2489dd3b4b3a4fb07bd3b90f9/custify.svg "Custify") [ Custify ](/products/custify/reviews) ![Gainsight Customer Success](https://images.g2crowd.com/uploads/product/hd_favicon/b85529a71df779e1fe2a7192bb891e31/gainsight-customer-success.svg "Gainsight Customer Success") [ Gainsight Customer Success ](/products/gainsight-customer-success/reviews) **Totango Alternatives** ![Custify](https://images.g2crowd.com/uploads/product/hd_favicon/56a133f2489dd3b4b3a4fb07bd3b90f9/custify.svg "Custify") [ Custify ](/products/custify/reviews) ![ChurnZero](https://images.g2crowd.com/uploads/product/hd_favicon/406ee354cde7795c1eda6dbbfc881232/churnzero.svg "ChurnZero") [ ChurnZero ](/products/churnzero/reviews) ![Planhat](https://images.g2crowd.com/uploads/product/hd_favicon/419a7323b926f3ff16b400b2b7ca40c1/planhat%282%29.svg "Planhat") [ Planhat ](/products/planhat/reviews) ![Gainsight Customer Success](https://images.g2crowd.com/uploads/product/hd_favicon/b85529a71df779e1fe2a7192bb891e31/gainsight-customer-success.svg "Gainsight Customer Success") [ Gainsight Customer Success ](/products/gainsight-customer-success/reviews)