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At a Glance
Market Segments
Mid-Market (56.1% of reviews)
Mid-Market (57.2% of reviews)
Entry-Level Pricing
Contact Us
Contact Us Per Year
ClientSuccess
Star Rating
(422)4.4 out of 5
Market Segments
Mid-Market (56.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about ClientSuccessTotango
Star Rating
(1,146)4.3 out of 5
Market Segments
Mid-Market (57.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Totango excels in Ease of Setup with a score of 7.3, while ClientSuccess outshines with a score of 8.4, indicating that users find ClientSuccess easier to implement and get started with.
- Reviewers mention that ClientSuccess has a superior Ease of Use rating of 8.9 compared to Totango's 8.2, suggesting that users find ClientSuccess more intuitive and user-friendly.
- G2 users highlight that ClientSuccess offers better Quality of Support with a score of 8.8, while Totango scores 8.5, indicating that users feel more supported and satisfied with ClientSuccess's customer service.
- Users on G2 report that Totango's Customer Health Scores feature scores 8.2, which is slightly lower than ClientSuccess's 8.5, suggesting that ClientSuccess provides more effective tools for monitoring customer health.
- Reviewers say that ClientSuccess shines in Playbooks with a score of 8.3, compared to Totango's 7.9, indicating that users find ClientSuccess's playbook functionality more robust and helpful for guiding customer interactions.
- Users report that Totango's Data Security is rated at 8.6, slightly higher than ClientSuccess's 8.5, suggesting that Totango may offer a more secure environment for sensitive customer data.
Pricing
Entry-Level Pricing
ClientSuccess
ClientSuccess
Contact Us
- Customer Success Management Software
- Customer Journey Mapping
- Forecasting SaaS Renewal
Totango
Enterprise
Contact Us
Per Year
Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.
- 10 users (Practitioner seats)
- 2,000 customer accounts
- 5 teams
Free Trial
ClientSuccess
No trial information availableTotango
No trial information availableRatings
Meets Requirements
8.3
316
8.3
966
Ease of Use
8.9
319
8.2
980
Ease of Setup
8.4
150
7.4
492
Ease of Admin
8.9
156
7.8
360
Quality of Support
8.8
286
8.4
814
Has the product been a good partner in doing business?
9.4
154
8.6
360
Product Direction (% positive)
8.5
294
8.7
943
Features by Category
Customer Information
8.5
238
|
Verified
8.2
772
|
Verified
8.6
240
|
Verified
8.5
752
|
Verified
8.5
238
|
Verified
8.4
746
|
Verified
7.8
183
7.7
639
|
Verified
8.3
204
|
Verified
8.5
759
|
Verified
7.9
187
|
Verified
8.0
697
|
Verified
7.4
124
|
Verified
7.3
569
|
Verified
Predictions
8.1
194
|
Verified
7.8
664
|
Verified
7.2
146
|
Verified
7.1
632
|
Verified
7.3
139
|
Verified
7.9
674
|
Verified
6.1
96
|
Verified
6.5
495
|
Verified
Platform
7.6
223
|
Verified
8.0
753
|
Verified
7.5
204
|
Verified
7.7
690
|
Verified
7.7
195
|
Verified
7.9
690
|
Verified
8.0
189
|
Verified
8.0
700
|
Verified
7.8
207
|
Verified
7.9
725
|
Verified
7.6
216
|
Verified
7.9
716
|
Verified
8.1
205
|
Verified
8.3
710
|
Verified
8.6
174
|
Verified
8.5
632
|
Verified
8.3
226
|
Verified
8.2
741
|
Verified
8.7
220
|
Verified
8.3
709
|
Verified
Generative AI
6.3
8
Feature Not Available
6.3
8
Feature Not Available
Agentic AI - Customer Success
Not enough data
7.5
53
Not enough data
7.8
52
Not enough data
8.0
51
Not enough data
7.7
51
Not enough data
7.6
52
Billing and Payments
7.2
17
Not enough data
7.1
18
Not enough data
7.1
18
Not enough data
Revenue Recognition
7.5
24
Not enough data
7.4
18
Not enough data
7.5
21
Not enough data
Revenue Optimization
8.5
30
Not enough data
7.6
21
Not enough data
8.0
31
Not enough data
8.2
27
Not enough data
User Analysis
Not enough data
7.1
50
Not enough data
7.0
55
User Support
Not enough data
7.9
55
Not enough data
6.9
39
Not enough data
Feature Not Available
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
6.6
41
Platform Basics - Digital Adoption Platform
Not enough data
7.1
7
Not enough data
6.4
7
Analytics - Digital Adoption Platform
Not enough data
6.2
7
Functions - Digital Adoption Platform
Not enough data
7.1
7
Not enough data
5.8
8
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Data Sourcing
Not enough data
8.1
178
|
Verified
Not enough data
8.1
178
|
Verified
Not enough data
7.1
110
Not enough data
7.6
113
Intelligence
Not enough data
Feature Not Available
Not enough data
7.2
157
|
Verified
Not enough data
Feature Not Available
Sales Team
8.0
15
7.4
68
7.8
17
Feature Not Available
8.3
20
7.6
74
Intelligence
8.1
18
7.3
72
7.4
17
6.8
66
7.9
17
6.8
62
Mapping
7.3
14
Feature Not Available
8.1
24
Feature Not Available
Agentic AI - Customer Revenue Optimization
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
8.3
7
Not enough data
7.9
8
Platform Basics
Not enough data
8.0
143
Not enough data
7.7
146
Not enough data
8.2
139
Not enough data
Feature Not Available
Not enough data
7.6
132
Agentic AI - Customer Journey Mapping
Not enough data
7.1
18
Platform Basics
Not enough data
8.4
228
|
Verified
Not enough data
8.2
227
|
Verified
Platform Data
Not enough data
8.0
221
|
Verified
Not enough data
7.9
222
|
Verified
Not enough data
8.3
242
|
Verified
Not enough data
8.2
227
|
Verified
Platform Additional Functionality
Not enough data
8.2
219
|
Verified
Not enough data
7.9
227
|
Verified
Not enough data
8.1
199
Agentic AI - Customer Journey Analytics
Not enough data
7.3
15
Not enough data
8.4
15
Not enough data
8.0
15
Not enough data
7.8
15
Analytics
Not enough data
8.1
101
Not enough data
8.2
95
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customization
Not enough data
8.0
90
Not enough data
Feature Not Available
Not enough data
7.6
76
Not enough data
Feature Not Available
Generative AI
Not enough data
6.4
51
Not enough data
6.4
52
Agentic AI - Experience Management
Not enough data
8.1
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
8.5
8
Onboarding Setup
8.2
53
8.2
221
8.3
51
7.9
212
8.4
56
8.0
202
Project Tracking
8.0
51
8.2
199
8.2
45
Feature Not Available
8.3
44
8.0
195
8.0
58
8.4
212
8.2
48
8.0
193
Customer Engagement
7.8
43
7.9
188
8.1
54
8.0
204
7.0
32
7.7
199
8.0
49
8.3
198
7.6
41
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ClientSuccess and Totango are categorized as Customer Success, Client Onboarding, and Customer Revenue Optimization
Unique Categories
ClientSuccess is categorized as Subscription Revenue Management
Totango is categorized as Customer Data Platform (CDP), Experience Management, Customer Journey Mapping, Digital Adoption Platform, Customer Journey Analytics, and SAP Store
Reviews
Reviewers' Company Size
ClientSuccess
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Totango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.3%
Information Technology and Services
16.6%
Marketing and Advertising
8.7%
Internet
3.9%
Computer & Network Security
3.9%
Other
29.6%
Computer Software
36.0%
Information Technology and Services
18.9%
Telecommunications
4.3%
Internet
3.5%
Marketing and Advertising
3.4%
Other
33.9%
Alternatives
Discussions
Is there a way to mass upload Zendesk Company IDs so we don't have to manual input them in each client in CS?
5 Comments
JW
Yes. The ClientSuccess Support team is amazingly helpful and can upload those changes for you. Read more
Is there a way view clients that I am a CSM #2 on within my client list?
3 Comments
JW
Yes. You can add a custom field that identifies the 2nd CSM and then pull a list by that custom field.Read more
Does ClientSuccess support B2C subscription companies?
2 Comments
BF
You can leverage multiple customer types within ClientSuccess (CS). While it was not designed for B2C, you can definitely use CS to manage your B2C...Read more
What are best practices for CSM assignment process - both dynamic and static?
2 Comments
GN
Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequentlyRead more
What would be the best way to load the pages faster?
2 Comments
JT
Only way I've seen is to restrict your filters on notifications (the first page for me at least)Read more
How much does Totango cost?
1 Comment
Official Response from Totango
Totango is FREE for small teams and individuals and offers a 30 Day FREE trial, no credit card required to all other packages. You can check it out at...Read more
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