Compare ClientSuccess and CustomerGauge 
Featured Products
At a Glance
Market Segments
Mid-Market (56.0% of reviews)
Enterprise (41.3% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
ClientSuccess
Star Rating
(423)4.4 out of 5
Market Segments
Mid-Market (56.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about ClientSuccessCustomerGauge
Star Rating
(50)4.6 out of 5
Market Segments
Enterprise (41.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about CustomerGaugeClientSuccess vs CustomerGauge
When assessing the two solutions, reviewers found ClientSuccess easier to use and administer. However, reviewers preferred the ease of set up, and doing business with CustomerGauge overall.
- Reviewers felt that CustomerGauge meets the needs of their business better than ClientSuccess.
- When comparing quality of ongoing product support, reviewers felt that CustomerGauge is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of CustomerGauge over ClientSuccess.
Pricing
Entry-Level Pricing
ClientSuccess
ClientSuccess
Contact Us
- Customer Success Management Software
- Customer Journey Mapping
- Forecasting SaaS Renewal
CustomerGauge
No pricing availableFree Trial
ClientSuccess
No trial information availableCustomerGauge
No trial information availableRatings
Meets Requirements
8.3
317
8.7
40
Ease of Use
8.9
320
8.6
41
Ease of Setup
8.4
151
8.6
34
Ease of Admin
8.9
157
8.6
34
Quality of Support
8.8
287
9.6
41
Has the product been a good partner in doing business?
9.4
155
9.5
33
Product Direction (% positive)
8.5
295
9.7
39
Features by Category
Customer Information
8.5
238
|
Verified
Not enough data
8.6
241
|
Verified
Not enough data
8.5
238
|
Verified
Not enough data
7.8
183
Not enough data
8.3
204
|
Verified
Not enough data
7.9
187
|
Verified
Not enough data
7.4
124
|
Verified
Not enough data
Predictions
8.1
194
|
Verified
Not enough data
7.2
146
|
Verified
Not enough data
7.3
139
|
Verified
Not enough data
6.1
96
|
Verified
Not enough data
Platform
7.6
224
|
Verified
Not enough data
7.5
205
|
Verified
Not enough data
7.7
195
|
Verified
Not enough data
8.0
189
|
Verified
Not enough data
7.8
207
|
Verified
Not enough data
7.6
217
|
Verified
Not enough data
8.1
205
|
Verified
Not enough data
8.6
174
|
Verified
Not enough data
8.3
226
|
Verified
Not enough data
8.7
220
|
Verified
Not enough data
Generative AI
6.3
8
Not enough data
6.3
8
Not enough data
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Billing and Payments
7.2
17
Not enough data
7.1
18
Not enough data
7.1
18
Not enough data
Revenue Recognition
7.5
24
Not enough data
7.4
18
Not enough data
7.5
21
Not enough data
Revenue Optimization
8.5
30
Not enough data
7.6
21
Not enough data
8.0
31
Not enough data
8.2
27
Not enough data
Sales Team
8.0
15
Not enough data
7.8
17
Not enough data
8.3
20
Not enough data
Intelligence
8.1
18
Not enough data
7.4
17
Not enough data
7.9
17
Not enough data
Mapping
7.3
14
Not enough data
8.1
24
Not enough data
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
8.9
6
Feedback Analysis
Not enough data
8.3
5
Not enough data
6.3
5
Not enough data
8.6
6
Feedback Sources
Not enough data
7.7
5
Not enough data
9.2
6
Not enough data
8.3
6
Not enough data
9.4
6
Generative AI
Not enough data
6.7
5
Not enough data
7.7
5
Onboarding Setup
8.2
53
Not enough data
8.3
51
Not enough data
8.4
56
Not enough data
Project Tracking
8.0
51
Not enough data
8.2
45
Not enough data
8.3
44
Not enough data
8.0
58
Not enough data
8.2
48
Not enough data
Customer Engagement
7.8
43
Not enough data
8.1
54
Not enough data
7.0
32
Not enough data
8.0
49
Not enough data
7.6
41
Not enough data
Agentic AI - Customer Advocacy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ClientSuccess and CustomerGauge are categorized as Customer Revenue Optimization
Unique Categories
ClientSuccess is categorized as Customer Success, Client Onboarding, and Subscription Revenue Management
CustomerGauge is categorized as Experience Management, Customer Advocacy, Customer Journey Analytics, and Feedback Analytics
Reviews
Reviewers' Company Size
ClientSuccess
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CustomerGauge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.5%
Information Technology and Services
16.6%
Marketing and Advertising
8.7%
Internet
3.8%
Computer & Network Security
3.8%
Other
29.6%
Information Technology and Services
13.0%
Computer Software
10.9%
Food & Beverages
10.9%
Telecommunications
8.7%
Consulting
4.3%
Other
52.2%
Alternatives
Discussions
Is there a way to mass upload Zendesk Company IDs so we don't have to manual input them in each client in CS?
5 Comments
JW
Yes. The ClientSuccess Support team is amazingly helpful and can upload those changes for you. Read more
Is there a way view clients that I am a CSM #2 on within my client list?
3 Comments
JW
Yes. You can add a custom field that identifies the 2nd CSM and then pull a list by that custom field.Read more
Does ClientSuccess support B2C subscription companies?
2 Comments
BF
You can leverage multiple customer types within ClientSuccess (CS). While it was not designed for B2C, you can definitely use CS to manage your B2C...Read more
CustomerGauge has no discussions with answers
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