Compare ClientSuccess vs CustomerGauge

See this
comparison of ClientSuccess vs. CustomerGauge
based on data from user reviews. ClientSuccess rates 4.5/5 stars with 106 reviews. CustomerGauge rates 4.7/5 stars with 30 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
ClientSuccess
Free Trial Unavailable
CustomerGauge
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.4
8.7
Ease of Use
Ease of Use
9.1
8.8
Ease of Setup
Ease of Setup
8.7
8.6
Ease of Admin
Ease of Admin
9.2
9.1
Quality of Support
Quality of Support
9.4
9.6
Ease of Doing Business With
Ease of Doing Business With
9.5
9.5
Product Direction (% positive)
Product Direction (% positive)
9.4
10.0
Meets Requirements
ClientSuccess
8.4
CustomerGauge
8.7
Ease of Use
ClientSuccess
9.1
CustomerGauge
8.8
Ease of Setup
ClientSuccess
8.7
CustomerGauge
8.6
Ease of Admin
ClientSuccess
9.2
CustomerGauge
9.1
Quality of Support
ClientSuccess
9.4
CustomerGauge
9.6
Ease of Doing Business With
ClientSuccess
9.5
CustomerGauge
9.5
Product Direction (% positive)
ClientSuccess
9.4
CustomerGauge
10.0

Features

Customer Information
Customer Health Scores
ClientSuccess
8.4
CustomerGauge
8.5
Customer Monitoring
ClientSuccess
8.8
CustomerGauge
8.7
Customer Profiles
ClientSuccess
8.6
CustomerGauge
7.5
Playbooks
ClientSuccess
7.9
CustomerGauge
6.2
Customer Segments
ClientSuccess
8.4
CustomerGauge
8.1
Product Engagement
ClientSuccess
8.0
CustomerGauge
8.1
Surveys
ClientSuccess
7.4
CustomerGauge
8.9
Predictions
Churn Risk
ClientSuccess
8.1
CustomerGauge
8.3
Upsell Opportunities
ClientSuccess
7.1
CustomerGauge
8.3
Custom Triggers
ClientSuccess
7.4
CustomerGauge
8.5
Machine Learning
ClientSuccess
5.6
CustomerGauge
5.7
Platform
Reporting & Dashboards
ClientSuccess
7.8
CustomerGauge
8.4
API & Integrations
ClientSuccess
7.0
CustomerGauge
7.6
Data Import & Export Tools
ClientSuccess
7.6
CustomerGauge
7.8
Workflow Capability
ClientSuccess
8.1
CustomerGauge
8.3
Notifications
ClientSuccess
8.2
CustomerGauge
8.1
Customization
ClientSuccess
7.6
CustomerGauge
7.8
Scalability
ClientSuccess
8.1
CustomerGauge
9.1
Data Security
ClientSuccess
8.7
CustomerGauge
9.2
Performance & Reliability
ClientSuccess
8.4
CustomerGauge
9.1
User, Role, and Access Management
ClientSuccess
8.9
CustomerGauge
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
64.8%
16.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.3%
43.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
1.0%
40.0%
ClientSuccess
Small-Business
64.8%
Mid-Market
34.3%
Enterprise
1.0%
CustomerGauge
Small-Business
16.7%
Mid-Market
43.3%
Enterprise
40.0%

Reviewers' Industry

 
Computer Software
43.8%
Computer Software
16.7%
 
Information Technology and Services
12.4%
Food & Beverages
13.3%
 
Marketing and Advertising
9.5%
Information Technology and Services
6.7%
 
Internet
9.5%
Information Services
6.7%
 
Staffing and Recruiting
1.9%
Consumer Services
6.7%
 
Other
22.9%
Other
50.0%
ClientSuccess
Computer Software
43.8%
Information Technology and Services
12.4%
Marketing and Advertising
9.5%
Internet
9.5%
Staffing and Recruiting
1.9%
Other
22.9%
CustomerGauge
Computer Software
16.7%
Food & Beverages
13.3%
Information Technology and Services
6.7%
Information Services
6.7%
Consumer Services
6.7%
Other
50.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Cale C.
Executive Sponsor in Internet

There's a lot of functionality in Client Success that helps support our CS Team. Tracking contracts, contacts, emails, support tickets, and last touch...along with all the reporting functionality...keeps us in touch with our customer base at a granular...

Arjan A. L.
User in Architecture & Planning

Great persponal service. Staff very professional, clearly a close team.

Most Helpful Critical Review
Most Helpful Critical Review
Administrator in Computer Software

There is no messaging feature, to-do's are cluttered and hard to manage, and the parent child relationship for accounts is a mess. The API is very weak and not able to handle a lot of customers. It takes forever to load our client list and seems to...

Executive Sponsor

More flexibility in reporting is needed.

 
ClientSuccess
Most Helpful Favorable Review
Cale C.
Executive Sponsor in Internet

There's a lot of functionality in Client Success that helps support our CS Team. Tracking contracts, contacts, emails, support tickets, and last touch...along with all the reporting functionality...keeps us in touch with our customer base at a granular...

Most Helpful Critical Review
Administrator in Computer Software

There is no messaging feature, to-do's are cluttered and hard to manage, and the parent child relationship for accounts is a mess. The API is very weak and not able to handle a lot of customers. It takes forever to load our client list and seems to...

CustomerGauge
Most Helpful Favorable Review
Arjan A. L.
User in Architecture & Planning

Great persponal service. Staff very professional, clearly a close team.

Most Helpful Critical Review
Executive Sponsor

More flexibility in reporting is needed.

Screenshots

 
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Videos

 No videos provided

For years, B2B companies have had to rely on CX tools oriented for consumer B2C experiences, which fall short of the multi-contact and hierarchical complexities that is the reality of B2B relationships. In a field revolving around B2C CX solutions, CustomerGauge is introducing Account Experience—the future of B2B CX.

CustomerGauge’s Account Experience (AX) solution is purpose-built to support the needs of B2B companies to transform and monetize their customer experience. With our best-in-breed Monetized Net Promoter® technology and powerful reporting suite, B2B enterprises can automate survey delivery, route powerful insights, prioritize follow-up, predict churn and monetize their account base.

More information here: http://bit.ly/2JFU3aL

ClientSuccess
No videos provided
CustomerGauge

For years, B2B companies have had to rely on CX tools oriented for consumer B2C experiences, which fall short of the multi-contact and hierarchical complexities that is the reality of B2B relationships. In a field revolving around B2C CX solutions, CustomerGauge is introducing Account Experience—the future of B2B CX.

CustomerGauge’s Account Experience (AX) solution is purpose-built to support the needs of B2B companies to transform and monetize their customer experience. With our best-in-breed Monetized Net Promoter® technology and powerful reporting suite, B2B enterprises can automate survey delivery, route powerful insights, prioritize follow-up, predict churn and monetize their account base.

More information here: http://bit.ly/2JFU3aL

Downloads

ClientSuccess
No downloads provided
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