# ClientSuccess vs CustomerGauge Comparison

| | ClientSuccess | CustomerGauge | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 424 | 50 | 
| **Largest Market Segment** | Mid-Market (56.1% of reviews) | Enterprise (41.3% of reviews) | 
| **Entry Level Price** | Contact Us | No pricing available | 

---
## Top Pros & Cons

### ClientSuccess

Pros:
- Client Management (2 reviews)
- Customer Support (2 reviews)

Cons:
- Field Limitations (1 reviews)
- Limited Customization (1 reviews)

### CustomerGauge

**Not enough data**

---
## Ratings Comparison
| Rating | ClientSuccess | CustomerGauge | 
|---|---|---|
  | **Meets Requirements** | 8.2 (318 reviews) | 8.7 (40 reviews) | 
  | **Ease of Use** | 8.9 (321 reviews) | 8.6 (41 reviews) | 
  | **Ease of Setup** | 8.4 (152 reviews) | 8.6 (34 reviews) | 
  | **Ease of Admin** | 8.9 (158 reviews) | 8.6 (34 reviews) | 
  | **Quality of Support** | 8.8 (288 reviews) | 9.6 (41 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (156 reviews) | 9.5 (33 reviews) | 
  | **Product Direction (% positive)** | 8.5 (296 reviews) | 9.7 (39 reviews) | 

---
## Pricing

### ClientSuccess

#### Entry-Level Pricing

Plan: ClientSuccess

Price: Contact Us

Key Features:
- Customer Success Management Software
- Customer Journey Mapping
- Forecasting SaaS Renewal

[Learn more about ClientSuccess](https://www.g2.com/products/clientsuccess/reviews)

#### Free Trial

No

### CustomerGauge

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **ClientSuccess** | 7.7/10 | 257 |
| **CustomerGauge** | N/A | N/A |

#### Customer Information

| Feature | ClientSuccess | CustomerGauge | 
|---|---|---|
| **Customer Health Scores** | 8.5 (238 reviews) ✓ Verified | Not enough data | 
| **Customer Monitoring** | 8.6 (241 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.5 (239 reviews) ✓ Verified | Not enough data | 
| **Playbooks** | 7.8 (183 reviews) | Not enough data | 
| **Customer Segments** | 8.3 (204 reviews) ✓ Verified | Not enough data | 
| **Product Engagement** | 7.9 (187 reviews) ✓ Verified | Not enough data | 
| **Surveys** | 7.4 (124 reviews) ✓ Verified | Not enough data | 

#### Predictions

| Feature | ClientSuccess | CustomerGauge | 
|---|---|---|
| **Churn Risk** | 8.1 (194 reviews) ✓ Verified | Not enough data | 
| **Upsell Opportunities** | 7.2 (146 reviews) ✓ Verified | Not enough data | 
| **Custom Triggers** | 7.3 (139 reviews) ✓ Verified | Not enough data | 
| **Machine Learning** | 6.1 (96 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | ClientSuccess | CustomerGauge | 
|---|---|---|
| **Reporting & Dashboards** | 7.6 (224 reviews) ✓ Verified | Not enough data | 
| **API & Integrations** | 7.5 (206 reviews) ✓ Verified | Not enough data | 
| **Data Import & Export Tools** | 7.7 (195 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 7.9 (190 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 7.8 (207 reviews) ✓ Verified | Not enough data | 
| **Customization** | 7.6 (217 reviews) ✓ Verified | Not enough data | 
| **Scalability** | 8.1 (205 reviews) ✓ Verified | Not enough data | 
| **Data Security** | 8.6 (174 reviews) ✓ Verified | Not enough data | 
| **Performance & Reliability** | 8.3 (226 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.7 (220 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | ClientSuccess | CustomerGauge | 
|---|---|---|
| **AI Text Generation** | 6.3 (8 reviews) | Not enough data | 
| **AI Text Summarization** | 6.3 (8 reviews) | Not enough data | 

#### Agentic AI - Customer Success

| Feature | ClientSuccess | CustomerGauge | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Subscription Revenue Management

| Product | Score | Reviews |
|---|---|---|
| **ClientSuccess** | 7.6/10 | 37 |
| **CustomerGauge** | N/A | N/A |

#### Billing and Payments

| Feature | ClientSuccess | CustomerGauge | 
|---|---|---|
| **Payment Terms** | 7.2 (17 reviews) | Not enough data | 
| **Personalized Billing** | 7.1 (18 reviews) | Not enough data | 
| **Custom Pricing** | 7.1 (18 reviews) | Not enough data | 

#### Revenue Recognition

| Feature | ClientSuccess | CustomerGauge | 
|---|---|---|
| **Usage Tracking** | 7.5 (24 reviews) | Not enough data | 
| **Deferred Revenue** | 7.4 (18 reviews) | Not enough data | 
| **Revenue Accrual** | 7.5 (21 reviews) | Not enough data | 

#### Revenue Optimization

| Feature | ClientSuccess | CustomerGauge | 
|---|---|---|
| **At-Risk Customers** | 8.5 (30 reviews) | Not enough data | 
| **Offer Optimization** | 7.6 (21 reviews) | Not enough data | 
| **Customer Churn** | 8.0 (31 reviews) | Not enough data | 
| **Revenue Forecasting** | 8.2 (27 reviews) | Not enough data | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **ClientSuccess** | 7.9/10 | 45 |
| **CustomerGauge** | N/A | N/A |

#### Sales Team

| Feature | ClientSuccess | CustomerGauge | 
|---|---|---|
| **Flexible Sales Process** | 8.0 (15 reviews) | Not enough data | 
| **Training Mode** | 7.8 (17 reviews) | Not enough data | 
| **Playbooks** | 8.3 (20 reviews) | Not enough data | 

#### Intelligence

| Feature | ClientSuccess | CustomerGauge | 
|---|---|---|
| **Opportunity Identification** | 8.1 (18 reviews) | Not enough data | 
| **Zero-touch Renewals** | 7.4 (17 reviews) | Not enough data | 
| **Smart Content** | 7.9 (17 reviews) | Not enough data | 

#### Mapping

| Feature | ClientSuccess | CustomerGauge | 
|---|---|---|
| **Multiple Org Charts** | 7.3 (14 reviews) | Not enough data | 
| **Stakeholder Roles** | 8.1 (24 reviews) | Not enough data | 

#### Agentic AI - Customer Revenue Optimization

| Feature | ClientSuccess | CustomerGauge | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **ClientSuccess** | N/A | N/A |
| **CustomerGauge** | N/A | N/A |

#### Platform Basics

| Feature | ClientSuccess | CustomerGauge | 
|---|---|---|
| **Dynamic Segmentation** | Not enough data | Not enough data | 
| **Journey Optimization** | Not enough data | Not enough data | 

#### Platform Data

| Feature | ClientSuccess | CustomerGauge | 
|---|---|---|
| **Journey Reporting** | Not enough data | Not enough data | 
| **Trends Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Advanced Data Filtering** | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | ClientSuccess | CustomerGauge | 
|---|---|---|
| **Journey Mapping** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Automated Alerts** | Not enough data | Not enough data | 

#### Agentic AI - Customer Journey Analytics

| Feature | ClientSuccess | CustomerGauge | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **ClientSuccess** | N/A | N/A |
| **CustomerGauge** | N/A | N/A |

#### Analytics

| Feature | ClientSuccess | CustomerGauge | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | Not enough data | 
| **Customer Effort Score (CES)** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Feature Not Available | 

#### Customization

| Feature | ClientSuccess | CustomerGauge | 
|---|---|---|
| **Stakeholder Management** | Not enough data | Not enough data | 
| **Multilanguage Support** | Not enough data | Not enough data | 
| **Multiple Branding Support** | Not enough data | Not enough data | 
| **Vertical-specific Solutions** | Not enough data | Not enough data | 

#### Generative AI

| Feature | ClientSuccess | CustomerGauge | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Experience Management

| Feature | ClientSuccess | CustomerGauge | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **ClientSuccess** | N/A | N/A |
| **CustomerGauge** | 8.0/10 | 6 |

#### Feedback Management

| Feature | ClientSuccess | CustomerGauge | 
|---|---|---|
| **Tagging** | Not enough data | 7.8 (6 reviews) | 
| **Segmentation** | Not enough data | 7.5 (6 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.9 (6 reviews) | 

#### Feedback Analysis

| Feature | ClientSuccess | CustomerGauge | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 8.3 (5 reviews) | 
| **Sentiment Analysis** | Not enough data | 6.3 (5 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 8.6 (6 reviews) | 

#### Feedback Sources

| Feature | ClientSuccess | CustomerGauge | 
|---|---|---|
| **Online Reviews** | Not enough data | 7.7 (5 reviews) | 
| **Surveys** | Not enough data | 9.2 (6 reviews) | 
| **Social Media** | Not enough data | 8.3 (6 reviews) | 
| **Customer Service Channels** | Not enough data | 9.4 (6 reviews) | 

#### Generative AI

| Feature | ClientSuccess | CustomerGauge | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.7 (5 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (5 reviews) | 

### Client Onboarding

| Product | Score | Reviews |
|---|---|---|
| **ClientSuccess** | 8.0/10 | 74 |
| **CustomerGauge** | N/A | N/A |

#### Onboarding Setup

| Feature | ClientSuccess | CustomerGauge | 
|---|---|---|
| **Workflows** | 8.2 (53 reviews) | Not enough data | 
| **Templates** | 8.3 (51 reviews) | Not enough data | 
| **Checklists** | 8.4 (56 reviews) | Not enough data | 

#### Project Tracking

| Feature | ClientSuccess | CustomerGauge | 
|---|---|---|
| **Monitoring** | 8.0 (51 reviews) | Not enough data | 
| **Resources** | 8.2 (45 reviews) | Not enough data | 
| **Content** | 8.3 (44 reviews) | Not enough data | 
| **Tasks** | 8.0 (58 reviews) | Not enough data | 
| **Optimization** | 8.2 (48 reviews) | Not enough data | 

#### Customer Engagement

| Feature | ClientSuccess | CustomerGauge | 
|---|---|---|
| **Portal** | 7.8 (43 reviews) | Not enough data | 
| **Engagement** | 8.1 (54 reviews) | Not enough data | 
| **Branding** | 7.0 (32 reviews) | Not enough data | 
| **Visibility** | 8.0 (49 reviews) | Not enough data | 
| **Collaboration** | 7.6 (41 reviews) | Not enough data | 

### Customer Advocacy

| Product | Score | Reviews |
|---|---|---|
| **ClientSuccess** | N/A | N/A |
| **CustomerGauge** | N/A | N/A |

#### Agentic AI - Customer Advocacy

| Feature | ClientSuccess | CustomerGauge | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Brand Advocacy

| Product | Score | Reviews |
|---|---|---|
| **ClientSuccess** | N/A | N/A |
| **CustomerGauge** | N/A | N/A |

#### Discovery

| Feature | ClientSuccess | CustomerGauge | 
|---|---|---|
| **Referral Program** | Not enough data | Not enough data | 
| **Incentives** | Not enough data | Not enough data | 
| **3rd-Party Trends** | Not enough data | Not enough data | 

#### Insight

| Feature | ClientSuccess | CustomerGauge | 
|---|---|---|
| **Monitoring** | Not enough data | Not enough data | 
| **Adoption Insight** | Not enough data | Not enough data | 
| **Engagement Analysis** | Not enough data | Not enough data | 

#### Mobile

| Feature | ClientSuccess | CustomerGauge | 
|---|---|---|
| **Mobile Optimization** | Not enough data | Not enough data | 

#### Platform

| Feature | ClientSuccess | CustomerGauge | 
|---|---|---|
| **Multichannel Sharing** | Not enough data | Not enough data | 
| **Forum** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Content Distribution** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization)

**Unique to ClientSuccess (3):** [Customer Success Software](https://www.g2.com/categories/customer-success), [Client Onboarding Software](https://www.g2.com/categories/client-onboarding), [Subscription Revenue Management Software](https://www.g2.com/categories/subscription-revenue-management)

**Unique to CustomerGauge (4):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | ClientSuccess | CustomerGauge | 
|---|---|---|
| **Small-Business** | 42.2% | 19.6% | 
| **Mid-Market** | 56.1% | 39.1% | 
| **Enterprise** | 1.7% | 41.3% | 

### By Industry

#### ClientSuccess

- **Computer Software:** 37.4%
- **Information Technology and Services:** 16.5%
- **Marketing and Advertising:** 8.6%
- **Computer & Network Security:** 3.8%
- **Internet:** 3.8%
- **Financial Services:** 3.4%
- **Leisure, Travel & Tourism:** 2.4%
- **E-Learning:** 2.2%
- **Hospital & Health Care:** 1.7%
- **Human Resources:** 1.7%
- **Other:** 18.5%

#### CustomerGauge

- **Information Technology and Services:** 13.0%
- **Computer Software:** 10.9%
- **Food & Beverages:** 10.9%
- **Telecommunications:** 8.7%
- **Consulting:** 4.3%
- **Information Services:** 4.3%
- **Consumer Goods:** 4.3%
- **Consumer Services:** 4.3%
- **Financial Services:** 4.3%
- **Accounting:** 2.2%
- **Other:** 32.6%

---
## Alternatives

### Alternatives to ClientSuccess

- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (931 reviews)
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- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23555 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (931 reviews)
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---
## Top Discussions

### ClientSuccess

- Title: [Is there a way to mass upload Zendesk Company IDs so we don't have to manual input them in each client in CS?](https://www.g2.com/discussions/is-there-a-way-to-mass-upload-zendesk-company-ids-so-we-don-t-have-to-manual-input-them-in-each-client-in-cs) — 5 comments, 2 upvotes
  > **Top comment:** "I will answer my own question from the answer I received by the CS support team (Chance). 

Chance said that they can mass upload the organization ID from..."
- Title: [Is there a way view clients that I am a CSM #2 on within my client list?](https://www.g2.com/discussions/is-there-a-way-view-clients-that-i-am-a-csm-2-on-within-my-client-list) — 3 comments, 1 upvote
  > **Top comment:** "Hi Devan! Your question makes perfect sense. And yes, you can filter your client grid view by accounts you are listed as a secondary on. I recommend adding..."
- Title: [Does ClientSuccess support  B2C subscription companies?](https://www.g2.com/discussions/32667-does-clientsuccess-support-b2c-subscription-companies) — 2 comments, 1 upvote
  > **Top comment:** "I believe so - it's great for managing customer lifetime cycles. So it would depend on how the product is used and if there is a workflow between your..."
- Title: [What is a CSM platform?](https://www.g2.com/discussions/what-is-a-csm-platform) — 1 comment
  > **Top comment:** "A CSM Platform is a Customer Success Manager platform that can track customer engagements, identify risk, manage subscriptions, view support related tickets,..."

### CustomerGauge

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/clientsuccess-vs-customergauge)