Compare ClickDesk and Zendesk for Customer Service 
At a Glance
Market Segments
Small-Business (44.7% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
$19.99 per month
$19.00 1 user per month billed annually
ClickDesk
Star Rating
(48)3.8 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$19.99 per month
Browse all 3 pricing plansZendesk for Customer Service
Star Rating
(6,794)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a streamlined user experience, with many praising its minimalist interface and the ability to manage customer queries efficiently. Users appreciate how it consolidates all tickets and emails, making it easier to respond quickly and effectively.
- Users say ClickDesk is a solid option for handling customer support through chat, with some highlighting its ability to facilitate video calls. This feature allows businesses to connect with clients beyond geographical limitations, which can enhance customer engagement.
- According to verified reviews, Zendesk for Customer Service has a significantly higher overall satisfaction score, indicating that users find it to be a more reliable tool for customer service management. The platform's generative AI service is particularly noted for helping create multi-level responses, which can improve response quality.
- Reviewers mention that while ClickDesk offers good functionality for small businesses, it struggles with the same level of comprehensive support and features that larger organizations might require. Users have expressed a desire for more robust tools to manage complex customer interactions.
- Users highlight that Zendesk for Customer Service provides excellent support quality, with many noting the platform's ability to handle a high volume of tickets effectively. This is contrasted with ClickDesk, where users have reported that support could be improved, particularly in more complex scenarios.
- G2 reviewers indicate that while ClickDesk has a slightly easier setup process, Zendesk for Customer Service offers a more comprehensive suite of features that ultimately leads to better long-term usability. Users appreciate the platform's ability to adapt to various workflows, making it a better fit for mid-market companies.
Pricing
Entry-Level Pricing
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
ClickDesk
No trial information availableZendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.3
44
8.6
5,173
Ease of Use
8.5
44
8.6
5,280
Ease of Setup
8.7
22
8.0
3,242
Ease of Admin
8.1
24
8.2
3,109
Quality of Support
7.8
43
8.4
4,908
Has the product been a good partner in doing business?
8.0
23
8.4
3,032
Product Direction (% positive)
7.9
44
8.0
4,828
Features by Category
Ticket and Case Management
8.6
17
|
Verified
8.8
2579
|
Verified
8.4
17
|
Verified
8.7
2607
|
Verified
8.6
17
|
Verified
8.5
2535
|
Verified
8.8
18
|
Verified
8.4
2368
|
Verified
9.4
15
8.2
1932
|
Verified
Feature Not Available
8.4
2408
|
Verified
8.9
17
|
Verified
8.6
2408
|
Verified
8.8
17
8.3
1863
|
Verified
Generative AI
Not enough data
7.6
387
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Communication Channels
9.0
17
|
Verified
8.5
2067
|
Verified
8.9
18
|
Verified
8.8
2330
|
Verified
9.4
17
|
Verified
8.4
1745
|
Verified
8.6
17
|
Verified
8.0
1435
|
Verified
Feature Not Available
8.0
1323
|
Verified
Platform
8.6
6
|
Verified
7.7
1390
|
Verified
8.1
30
|
Verified
8.0
1781
|
Verified
9.5
7
|
Verified
8.3
1956
|
Verified
8.9
6
|
Verified
8.2
1765
|
Verified
8.3
16
|
Verified
7.9
2367
|
Verified
8.8
16
|
Verified
8.0
2418
|
Verified
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
177
Not enough data
7.2
176
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Responses
Not enough data
8.1
466
Not enough data
8.1
464
Not enough data
8.3
447
Not enough data
8.1
446
Not enough data
8.1
355
Platform
Not enough data
8.6
470
Not enough data
8.3
469
Not enough data
8.3
463
Not enough data
8.2
465
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
716
Not enough data
8.2
683
Not enough data
8.2
748
Support Automation
Not enough data
8.1
713
Not enough data
8.3
757
Not enough data
8.4
714
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
102
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
7.9
26
|
Verified
8.6
948
|
Verified
7.3
27
|
Verified
8.4
963
|
Verified
8.0
22
8.1
719
8.2
24
8.5
735
|
Verified
Not enough data
8.0
520
Internal Use
8.1
30
|
Verified
8.0
1781
|
Verified
7.7
25
|
Verified
8.5
847
|
Verified
7.8
24
|
Verified
8.1
649
7.9
24
8.5
897
7.7
24
|
Verified
8.6
826
|
Verified
7.4
26
|
Verified
8.3
846
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1510
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.2
829
Not enough data
8.2
845
Not enough data
7.7
664
Not enough data
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.5(won by default)
78
Not enough data
7.5(won by default)
79
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
744
Not enough data
8.8(won by default)
693
Channels
Not enough data
9.0(won by default)
743
Not enough data
8.4(won by default)
587
Not enough data
8.7(won by default)
566
Not enough data
8.2(won by default)
487
Not enough data
8.3(won by default)
422
Insight
Not enough data
8.1(won by default)
540
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
563
Not enough data
8.7(won by default)
667
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
72
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
70
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
70
Automation
Not enough data
8.7
73
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Unique Categories
ClickDesk has no unique categories
Zendesk for Customer Service is categorized as AI Customer Support Agents, AI Agents For Business Operations, Customer Service Automation, Conversational Support, Workforce Management, Chatbots, Complaint Management, Customer Self-Service, Conversational Commerce Platforms, Digital Customer Service Platforms, Social Customer Service, Proactive Notification, and Shared Inbox
Reviews
Reviewers' Company Size
ClickDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
8.5%
Telecommunications
6.4%
Education Management
6.4%
Marketing and Advertising
6.4%
Information Technology and Services
6.4%
Other
66.0%
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Discussions
ClickDesk has no discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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