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Compare CINNOX and Zoho Desk 
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At a Glance
Market Segments
Small-Business (50.0% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
$15.00 3 licences/month/billed annually
$0.00
CINNOX
Star Rating
(34)4.3 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 3 licences/month/billed annually
Browse all 2 pricing plansZoho Desk
Star Rating
(7,182)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user satisfaction, boasting a significantly higher overall score compared to CINNOX. Users appreciate its intuitive interface, which helps in managing requests efficiently and keeps everything organized, making it easy to track tickets and respond to customers without confusion.
- Users say that Zoho Desk's implementation process is straightforward, with many highlighting the responsive support team that assists with integration. This ease of setup is a notable advantage for businesses transitioning from other platforms, as seen in feedback from users moving away from Zendesk.
- Reviewers mention that while CINNOX offers a customer-friendly digital ecosystem, it lacks the extensive user base and recent activity that Zoho Desk enjoys. Users appreciate CINNOX's multi-channel communication capabilities, but the limited number of reviews suggests that it may not be as widely adopted or tested in various business environments.
- According to verified reviews, both products provide solid support, but CINNOX users highlight a consistent support team that is willing to partner closely to meet their needs. However, Zoho Desk's higher overall satisfaction ratings indicate that users may find its support more effective in practice.
- Users report that Zoho Desk offers a broader range of advanced functionalities at a lower price point, making it an attractive option for small businesses. In contrast, CINNOX's entry-level pricing may deter some users, especially those looking for comprehensive features without a hefty investment.
- Reviewers note that while both platforms have strong customization options, CINNOX users feel more empowered in this area. However, Zoho Desk's overall higher ratings in usability and feature richness suggest that it may provide a more robust experience for users looking for a well-rounded customer support solution.
Pricing
Entry-Level Pricing
CINNOX
Digital Commerce
$15.00
3 licences/month/billed annually
Turn your online traffic into growing revenue
- Unified communications: live chat, web call, conference & video call
- Facebook Messenger, email
- Screen sharing, file sharing
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
CINNOX
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.3
30
8.7
5,710
Ease of Use
8.6
30
8.5
5,788
Ease of Setup
8.8
17
8.1
5,064
Ease of Admin
8.8
17
8.3
4,759
Quality of Support
8.8
30
8.3
5,136
Has the product been a good partner in doing business?
9.0
17
8.4
4,297
Product Direction (% positive)
7.5
28
8.9
5,474
Features by Category
Ticket and Case Management
Not enough data
8.6
3346
|
Verified
Not enough data
8.5
3299
|
Verified
Not enough data
8.3
3076
|
Verified
Not enough data
8.3
2917
|
Verified
Not enough data
8.2
2637
|
Verified
Not enough data
8.4
2907
|
Verified
Not enough data
8.5
2913
|
Verified
Not enough data
8.3
2504
|
Verified
Generative AI
Not enough data
7.4
960
Not enough data
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
358
Not enough data
7.1
361
Not enough data
7.2
356
Communication Channels
Not enough data
8.3
2854
|
Verified
Not enough data
8.6
3077
|
Verified
Not enough data
8.2
2387
|
Verified
Not enough data
8.0
2147
|
Verified
Not enough data
7.8
1908
|
Verified
Platform
Not enough data
8.1
2285
|
Verified
8.6
19
|
Verified
8.2
2734
|
Verified
Not enough data
8.4
2832
|
Verified
Not enough data
8.1
2252
|
Verified
Not enough data
8.2
2791
|
Verified
Not enough data
8.4
2951
|
Verified
Administration
Not enough data
8.2
342
Not enough data
8.2
341
Not enough data
8.4
345
Knowledge Management
Not enough data
8.6
324
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
336
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
332
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
572
Not enough data
8.0
557
Not enough data
7.3
549
Design
Not enough data
7.9
546
Not enough data
7.7
555
Not enough data
8.1
551
Not enough data
8.1
546
Not enough data
8.1
532
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
447
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Communication
8.7
19
|
Verified
8.8
718
|
Verified
8.6
21
|
Verified
8.7
759
|
Verified
8.1
14
8.6
659
8.6
19
|
Verified
8.6
632
|
Verified
8.0
10
|
Verified
8.3
356
Internal Use
8.6
19
|
Verified
8.2
2734
|
Verified
8.5
19
|
Verified
8.5
361
8.8
20
|
Verified
8.4
456
8.8
19
|
Verified
8.7
713
|
Verified
8.6
17
|
Verified
8.7
692
|
Verified
8.6
21
|
Verified
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1509
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
838
Not enough data
8.3
816
Not enough data
7.8
728
Not enough data
8.2
763
Agentic AI - Customer Self-Service
Not enough data
7.8
80
Not enough data
7.7
81
Not enough data
7.9
80
Not enough data
7.8
85
Not enough data
7.9
83
Not enough data
7.9
81
Not enough data
7.8
83
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.6
7
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CINNOX and Zoho Desk are categorized as Live Chat
Unique Categories
CINNOX is categorized as Conversational Support and Contact Center
Reviews
Reviewers' Company Size
CINNOX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
17.6%
Pharmaceuticals
8.8%
Computer Software
8.8%
Real Estate
5.9%
Information Technology and Services
5.9%
Other
52.9%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.0%
Financial Services
3.7%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
Is there any chance Whatsapp and
3 Comments
C
WhatsApp Business Integration:
Video: https://youtu.be/u9N_963p8P8
Blog:...Read more
Will there be support for other browsers in the future?
1 Comment
C
Hi Matthew! Excellent question!
The maaiiconnect Dashboard is compatible with Google Chrome and Safari running on Microsoft Windows or MacOS to deliver...Read more
Essentials Package - Can I get a free trial?
1 Comment
C
We have something even better, maaiiconnect Essentials plan is free of charge. It's the best way to try the service. Sign up link:...Read more
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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