Compare CINNOX and Zoho Desk 
Featured Products
At a Glance
Market Segments
Small-Business (50.0% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
$15.00 3 licences/month/billed annually
$0.00
CINNOX
Star Rating
(34)4.3 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 3 licences/month/billed annually
Browse all 2 pricing plansZoho Desk
Star Rating
(7,536)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user-friendliness, with many users highlighting its intuitive drag-and-drop interface that significantly enhances productivity. One user mentioned that it "saves me hours each week," making it a strong choice for teams looking to streamline their processes.
- Users say that CINNOX provides a robust multi-channel communication platform, which is particularly beneficial for businesses that engage with customers through various channels like Facebook and WeChat. This flexibility allows for a more integrated customer support experience, as noted by a user who appreciates the "customer-friendly digital ecosystem."
- Reviewers mention that Zoho Desk's ticket management features are particularly effective, with options for linking and holding tickets that help users manage their workflows efficiently. This capability is praised for its ability to sort emails well, which is crucial for busy support teams.
- According to verified reviews, CINNOX shines in its customer support, with users noting a consistent support team that is responsive to their needs. One user appreciated the willingness of the product team to partner closely to ensure their requirements are met, indicating a strong commitment to customer satisfaction.
- G2 reviewers highlight that while Zoho Desk has a slightly lower score in setup ease compared to CINNOX, it still offers a solid onboarding experience. Users appreciate that they don't have to install the software on their own servers, which contributes to a smoother implementation process.
- Users report that both platforms have strong customization options, but CINNOX edges out with a higher score in this area. Reviewers have noted that CINNOX allows for more tailored solutions, which can be a significant advantage for businesses with specific needs.
Pricing
Entry-Level Pricing
CINNOX
Digital Commerce
$15.00
3 licences/month/billed annually
Turn your online traffic into growing revenue
- Unified communications: live chat, web call, conference & video call
- Facebook Messenger, email
- Screen sharing, file sharing
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
CINNOX
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.3
30
8.7
6,052
Ease of Use
8.6
30
8.5
6,133
Ease of Setup
8.8
17
8.1
5,405
Ease of Admin
8.8
17
8.3
4,930
Quality of Support
8.8
30
8.3
5,440
Has the product been a good partner in doing business?
9.0
17
8.4
4,458
Product Direction (% positive)
7.5
28
8.9
5,789
Features by Category
Ticket and Case Management
Not enough data
8.6
3460
|
Verified
Not enough data
8.5
3369
|
Verified
Not enough data
8.3
3189
|
Verified
Not enough data
8.3
2960
|
Verified
Not enough data
8.2
2689
|
Verified
Not enough data
8.4
2917
|
Verified
Not enough data
8.5
2943
|
Verified
Not enough data
8.3
2530
|
Verified
Generative AI
Not enough data
7.4
968
Not enough data
7.4
953
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.2
361
Not enough data
7.2
358
Communication Channels
Not enough data
8.3
2878
|
Verified
Not enough data
8.6
3125
|
Verified
Not enough data
8.2
2423
|
Verified
Not enough data
8.0
2163
|
Verified
Not enough data
7.8
1926
|
Verified
Platform
Not enough data
8.1
2304
|
Verified
8.6
19
|
Verified
8.2
2757
|
Verified
Not enough data
8.4
2856
|
Verified
Not enough data
8.2
2350
|
Verified
Not enough data
8.3
2845
|
Verified
Not enough data
8.4
2985
|
Verified
Administration
Not enough data
8.2
344
Not enough data
8.2
342
Not enough data
8.4
345
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
336
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
579
Not enough data
8.0
558
Not enough data
Feature Not Available
Design
Not enough data
7.9
547
Not enough data
7.7
556
Not enough data
8.1
553
Not enough data
8.1
549
Not enough data
8.1
533
Generative AI
Not enough data
7.5
428
Not enough data
7.5
421
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
Feature Not Available
Communication
8.7
19
|
Verified
8.8
719
|
Verified
8.6
21
|
Verified
8.7
760
|
Verified
8.1
14
8.6
659
8.6
19
|
Verified
8.6
632
|
Verified
8.0
10
|
Verified
8.3
356
Internal Use
8.6
19
|
Verified
8.2
2757
|
Verified
8.5
19
|
Verified
Feature Not Available
8.8
20
|
Verified
8.4
455
8.8
19
|
Verified
8.7
714
|
Verified
8.6
17
|
Verified
8.7
693
|
Verified
8.6
21
|
Verified
8.6
707
|
Verified
Generative AI
Not enough data
7.7
422
Self-Service Experience
Not enough data
8.5
1513
Not enough data
8.4
1470
Not enough data
8.1
1277
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
841
Not enough data
8.3
818
Not enough data
7.8
731
Not enough data
8.2
766
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
83
Generative AI
Not enough data
8.2(won by default)
120
Not enough data
8.1(won by default)
118
Process
Not enough data
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Channels
Not enough data
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Insight
Not enough data
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Generative AI
Not enough data
7.7
186
Not enough data
7.7
185
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CINNOX and Zoho Desk are categorized as Live Chat
Unique Categories
CINNOX is categorized as Conversational Support and Contact Center
Reviews
Reviewers' Company Size
CINNOX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
17.6%
Computer Software
8.8%
Pharmaceuticals
8.8%
Real Estate
5.9%
Food & Beverages
5.9%
Other
52.9%
Information Technology and Services
17.9%
Computer Software
10.7%
Computer & Network Security
4.2%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Alternatives
Discussions
Is there any chance Whatsapp and
3 Comments
C
Thanks for your comment!
maaiiconnect now supports omnichannel enquiries from Facebook Messenger. Integration for WhatsApp will be available soon in...Read more
Will there be support for other browsers in the future?
1 Comment
C
Hi Matthew! Excellent question!
The maaiiconnect Dashboard is compatible with Google Chrome and Safari running on Microsoft Windows or MacOS to deliver...Read more
Essentials Package - Can I integrate the maaiiconnect widget on more than one website or domain?
1 Comment
C
Comment deleted by user.Read more
Where do I find training VDO?
3 Comments
EE
They have a lot of videos right here https://www.youtube.com/user/zoho
You should be able to find the video you need on youtube.Read more
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