Compare Chattermill and Kapiche 
Featured Products
At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Mid-Market (48.8% of reviews)
Entry-Level Pricing
Contact Us
Contact Us 1 Users
Chattermill
Star Rating
(219)4.5 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Learn more about ChattermillKapiche
Star Rating
(42)4.7 out of 5
Market Segments
Mid-Market (48.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Users
Learn more about KapicheSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Chattermill excels in providing a comprehensive understanding of customer feedback, with users highlighting its ability to closely monitor performance over time. This feature allows teams to pinpoint areas needing improvement effectively.
- Users say that Kapiche makes open-end text analysis quick and easy, particularly with its live connection to voice of customer survey data. This integration has become essential for users in their weekly and monthly reporting, showcasing its efficiency in identifying and tracking themes.
- Reviewers mention that Chattermill's ease of use and implementation are significant advantages, with many users appreciating the intuitive design that supports their workflow. This has been noted as a key factor in enhancing overall performance and efficiency.
- According to verified reviews, Kapiche shines in its customer service and support quality, receiving high praise for responsiveness and helpfulness. Users feel that this level of support enhances their experience and helps them maximize the tool's potential.
- G2 reviewers highlight that while Chattermill has a larger user base and more reviews, Kapiche maintains a slightly higher star rating, indicating strong satisfaction among its users. This suggests that Kapiche may resonate well with its specific audience despite having fewer reviews overall.
- Users report that both tools offer robust features for text analysis, but Chattermill's summaries are particularly appreciated for their clarity and accessibility, allowing users to quickly grasp essential insights without getting lost in data.
Pricing
Entry-Level Pricing
Chattermill
Enterprise
Contact Us
Unify your customer experience analytics in one place to discover insights across the customer journey. Scales with your needs, from one team or business unit to your whole organisation.
- SSO, user management and API access to manage large organisations
- Access to customer success managers, insight analysts and professional service offerings.
- Advanced feature access to scale granular insights and workflows
Kapiche
Business
Contact Us
1 Users
- Creator user - 1
- Explorer user - 3
- Max rows per project - 100k
Free Trial
Chattermill
Free Trial is available
Kapiche
Free Trial is available
Ratings
Meets Requirements
8.7
199
8.7
31
Ease of Use
8.7
203
8.7
31
Ease of Setup
8.4
120
9.2
18
Ease of Admin
8.9
54
8.9
17
Quality of Support
9.2
158
9.9
31
Has the product been a good partner in doing business?
9.1
50
9.7
17
Product Direction (% positive)
9.3
193
8.9
22
Features by Category
Feedback Management
8.0
127
8.5
8
8.2
124
8.8
8
8.5
126
8.3
10
Feedback Analysis
8.5
129
9.2
10
8.6
128
9.2
10
8.6
123
8.9
9
Feedback Sources
8.7
114
9.0
5
8.7
116
10.0
9
7.7
97
Not enough data
8.3
112
9.0
7
Generative AI
7.2
78
Not enough data
7.5
83
Not enough data
Setup
8.1
53
7.9
8
8.4
53
8.6
7
8.7
44
9.4
8
Data
8.5
48
9.6
8
8.7
57
8.8
8
Analysis
8.7
51
8.3
8
8.2
41
8.0
5
8.4
51
8.5
8
8.4
51
8.9
9
8.7
54
8.7
9
8.5
48
8.9
6
8.3
15
8.9
6
Customization
8.1
36
8.3
5
8.0
36
Not enough data
7.9
36
8.0
5
Generative AI
7.5
29
Not enough data
8.1
32
Not enough data
Generative AI
8.3
18
Not enough data
8.7
20
Not enough data
Survey Management
8.6
37
Not enough data
8.5
33
Not enough data
8.9
41
|
Verified
Not enough data
8.4
39
Not enough data
Process Management
8.8
47
|
Verified
Not enough data
8.3
36
Feature Not Available
8.6
43
|
Verified
Not enough data
8.4
37
Feature Not Available
System Management
8.9
39
|
Verified
Not enough data
8.6
33
|
Verified
Not enough data
Categories
Categories
Shared Categories
Chattermill and Kapiche are categorized as Feedback Analytics, Enterprise Feedback Management, and Text Analysis
Unique Categories
Chattermill has no unique categories
Kapiche has no unique categories
Reviews
Reviewers' Company Size
Chattermill
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kapiche
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
15.1%
Financial Services
10.1%
Food & Beverages
8.7%
Information Technology and Services
6.9%
Consumer Services
6.4%
Other
52.8%
Market Research
12.2%
Automotive
9.8%
Retail
7.3%
Logistics and Supply Chain
7.3%
Information Technology and Services
7.3%
Other
56.1%
Alternatives
Discussions
What is Chattermill used for?
1 Comment
Official Response from Chattermill
Chattermill is a customer feedback analytics and costumer insights platform that helps you unify and analyze feedback across every channel including surveys,...Read more
Chattermill has no more discussions with answers
How is Kapiche different to other text analytics providers?
2 Comments
Official Response from Kapiche
Traditional text analytics is typified by extensive codebooks that are provided upfront to the system. Besides the laborious and costly process just to get...Read more
Can Kapiche be used to analyze text that is not part of a questionnaire/survey?
1 Comment
Official Response from Kapiche
Yes. Anywhere you have high volumes of unstructured text (sentence style responses) Kapiche can analyze and provide you context around the themes being...Read more
Where is Kapiche hosted?
1 Comment
Official Response from Kapiche
Kapiche is hosted securely on Microsoft Azure, which is trusted by the world’s most security-conscious organizations, including 95% of Fortune 500 businesses.
Read more
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