Compare Chatra and Kustomer 
At a Glance
Market Segments
Small-Business (71.0% of reviews)
Mid-Market (66.0% of reviews)
Entry-Level Pricing
No pricing available
Starting at $89.00 1 User Per Month
Chatra
Star Rating
(32)4.2 out of 5
Market Segments
Small-Business (71.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChatraKustomer
Star Rating
(512)4.5 out of 5
Market Segments
Mid-Market (66.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Kustomer excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Chatra. Users appreciate its user-friendly interface and the ability to centralize customer information, making it easier to access data quickly.
- According to verified reviews, Kustomer's implementation process is praised for its ease, with users noting that it integrates seamlessly with other applications like Shopify. In contrast, while Chatra is functional, it lacks the same level of integration and user support that Kustomer offers.
- Users say that Kustomer provides exceptional customer support, with many highlighting the professionalism and responsiveness of the support team. Chatra, while functional, has received mixed feedback regarding its support quality, with some users feeling it could improve in this area.
- Reviewers mention that Kustomer's features, such as targeted emails and conversation archiving, significantly enhance customer engagement and communication. Chatra does offer useful features like real-time visitor tracking, but it doesn't match the depth of Kustomer's capabilities.
- Users highlight that Kustomer's quality of support and product direction are strong points, with many feeling it has been a reliable partner in their business operations. In comparison, Chatra's feedback indicates that while it serves small businesses well, it may not provide the same level of partnership for growth.
- According to recent user feedback, Kustomer's ease of use is a standout feature, with many users finding it intuitive for daily operations. Chatra, while easy to set up, has a slightly lower ease of use rating, suggesting that some users may face challenges in navigating its interface.
Pricing
Entry-Level Pricing
Chatra
No pricing availableKustomer
Enterprise
Starting at $89.00
1 User Per Month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
- Conversational Timeline
- Tasks and Automations
- Data & File Storage
Free Trial
Chatra
No trial information availableKustomer
No trial information availableRatings
Meets Requirements
8.8
28
8.9
387
Ease of Use
9.1
28
8.8
402
Ease of Setup
8.6
12
8.6
212
Ease of Admin
8.1
12
8.1
152
Quality of Support
8.3
23
9.0
369
Has the product been a good partner in doing business?
7.8
12
8.8
148
Product Direction (% positive)
8.7
27
8.8
377
Features by Category
Ticket and Case Management
Not enough data
9.2
184
|
Verified
Not enough data
9.1
188
|
Verified
Not enough data
8.9
192
|
Verified
Not enough data
8.9
184
|
Verified
Not enough data
8.9
163
|
Verified
Not enough data
8.9
182
|
Verified
Not enough data
9.2
182
|
Verified
Not enough data
9.1
183
|
Verified
Generative AI
Not enough data
7.9
49
Not enough data
8.4
49
Agentic AI - Help Desk
Not enough data
7.8
43
Not enough data
7.9
43
Not enough data
8.1
43
Communication Channels
Not enough data
8.9
165
|
Verified
Not enough data
9.3
190
|
Verified
Not enough data
9.1
165
|
Verified
Not enough data
8.5
163
|
Verified
Not enough data
8.7
152
Platform
Not enough data
8.0
82
7.7
22
|
Verified
8.7
169
|
Verified
Not enough data
9.2
124
|
Verified
Not enough data
8.9
120
|
Verified
Not enough data
8.4
157
|
Verified
Not enough data
8.5
156
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
9.0
185
Not enough data
9.1
180
Not enough data
9.1
166
Not enough data
8.9
86
Support Automation
Not enough data
9.0
162
Not enough data
9.0
177
Not enough data
9.3
156
Not enough data
8.6
89
Generative AI
Not enough data
8.3
54
Not enough data
8.4
54
Generative AI
Not enough data
7.3
43
Not enough data
7.5
43
Not enough data
6.9
42
Communication
8.8
24
|
Verified
8.9
156
|
Verified
8.4
24
|
Verified
8.9
174
|
Verified
6.9
16
9.0
144
|
Verified
8.3
22
|
Verified
8.8
134
|
Verified
6.5
10
8.1
84
Internal Use
7.7
22
|
Verified
8.7
169
|
Verified
8.5
24
|
Verified
9.1
153
|
Verified
8.1
18
|
Verified
8.2
90
7.8
19
8.8
152
|
Verified
8.6
20
|
Verified
9.0
157
|
Verified
7.5
17
|
Verified
9.0
174
|
Verified
Generative AI
Not enough data
8.3
33
Self-Service Experience
Not enough data
8.9
89
Not enough data
8.7
86
Not enough data
8.6
67
Not enough data
8.3
50
Not enough data
8.6
54
Self-Service Platform
Not enough data
9.0
58
Not enough data
8.9
58
Not enough data
8.5
52
Not enough data
9.0
56
Agentic AI - Customer Self-Service
Not enough data
7.8
20
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.4
20
Not enough data
8.3
19
Generative AI
Not enough data
8.2(won by default)
23
Not enough data
8.3(won by default)
23
Process
Not enough data
8.8(won by default)
40
Not enough data
9.2(won by default)
44
Not enough data
9.4(won by default)
45
Channels
Not enough data
9.6(won by default)
45
Not enough data
9.0(won by default)
42
Not enough data
9.2(won by default)
42
Not enough data
9.1(won by default)
41
Not enough data
9.3(won by default)
41
Insight
Not enough data
9.1(won by default)
42
Not enough data
8.7(won by default)
45
Not enough data
8.4(won by default)
40
Not enough data
8.7(won by default)
43
Generative AI
Not enough data
8.0
35
Not enough data
8.3
35
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
8.1
7
Not enough data
7.9
7
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Automation
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
8.8
7
Autonomy
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
8.6
7
Not enough data
8.1
7
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chatra and Kustomer are categorized as Live Chat
Unique Categories
Chatra has no unique categories
Reviews
Reviewers' Company Size
Chatra
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
16.1%
Computer Software
9.7%
Banking
6.5%
Information Technology and Services
6.5%
Food & Beverages
6.5%
Other
54.8%
Consumer Services
13.2%
Retail
11.6%
Health, Wellness and Fitness
6.1%
Apparel & Fashion
5.7%
Food & Beverages
5.5%
Other
58.0%
Alternatives
Discussions
Chatra has no discussions with answers
How can we get a ticket ID ?
1 Comment
HL
The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will...Read more
Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.
1 Comment
ED
All the conversations are in your search field and they are shown in the timeline. Read more
How can I post a note with out it closing
1 Comment
ED
You can add internal note by clicking on note and it will be visible only for the users of your company :) Read more
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