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Compare Cayzu Help Desk and Freshdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (55.6% of reviews)
Small-Business (48.3% of reviews)
Entry-Level Pricing
$17 per user, per month
$19.00 1 User per month billed annually Per Month
Cayzu Help Desk
Star Rating
(11)4.2 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$17 per user, per month
Browse all 3 pricing plansFreshdesk
Star Rating
(3,619)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a higher G2 Score compared to Cayzu Help Desk. Users appreciate its clean interface and strong automation features, which streamline ticket management and enhance productivity.
- Users say that Freshdesk's implementation process is notably efficient, with many highlighting the intuitive onboarding wizard that helps teams get started quickly. In contrast, while Cayzu Help Desk is praised for its fast setup, it lacks the extensive user feedback that Freshdesk has accumulated.
- Reviewers mention that Freshdesk's ticket management capabilities, including SLA tracking and multi-channel support, significantly improve team organization and response times. Users find it easier to manage incoming support requests without switching tools, a feature that Cayzu Help Desk does not emphasize as strongly.
- According to verified reviews, Freshdesk's quality of support is rated highly, with users noting the effectiveness of its shared inbox feature that prevents ticket duplication. While Cayzu Help Desk also receives positive feedback for its customer support, it does not match the volume of reviews that highlight Freshdesk's support strengths.
- Users highlight that Freshdesk offers a more comprehensive feature set, including advanced workflow automation and ticket collaboration tools, which enhance team efficiency. In comparison, while Cayzu Help Desk provides essential features, it may not meet the diverse needs of larger teams as effectively as Freshdesk.
- Reviewers appreciate the ongoing product direction of Freshdesk, with many expressing confidence in its future developments. Although Cayzu Help Desk has received positive remarks for its responsiveness to user needs, the limited number of reviews makes it harder to gauge long-term satisfaction compared to Freshdesk's established track record.
Pricing
Entry-Level Pricing
Cayzu Help Desk
Plus
$17
per user, per month
- Ticketing Portal
- Brandable End-user Portal
- Business Rules & SLA
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
Cayzu Help Desk
No trial information availableFreshdesk
Free Trial is available
Ratings
Meets Requirements
8.5
9
8.6
3,183
Ease of Use
8.9
9
8.8
3,205
Ease of Setup
6.7
5
8.6
2,264
Ease of Admin
7.3
5
8.7
2,154
Quality of Support
8.3
8
8.7
3,081
Has the product been a good partner in doing business?
9.7
5
8.8
2,078
Product Direction (% positive)
8.7
9
8.8
3,158
Features by Category
Ticket and Case Management
8.3
7
8.9
2223
|
Verified
8.6
7
8.8
2229
|
Verified
7.4
7
8.5
2145
|
Verified
8.1
7
8.5
2036
|
Verified
Not enough data
8.3
1800
|
Verified
7.9
7
8.5
2087
|
Verified
7.5
6
8.7
2008
|
Verified
8.1
6
8.2
1372
|
Verified
Generative AI
Not enough data
7.3
331
Not enough data
7.4
328
Agentic AI - Help Desk
Not enough data
7.1
59
Not enough data
6.9
59
Not enough data
7.2
58
Communication Channels
8.1
7
8.6
1923
|
Verified
9.0
7
8.9
2069
|
Verified
7.3
5
8.4
1313
|
Verified
Not enough data
8.0
1193
|
Verified
Not enough data
7.9
940
|
Verified
Platform
Not enough data
8.0
1154
|
Verified
Not enough data
8.1
1662
|
Verified
7.0
5
8.6
1545
|
Verified
Not enough data
8.2
1142
|
Verified
6.4
7
8.0
1862
|
Verified
7.8
6
8.3
1959
|
Verified
Channels
Not enough data
8.3
354
Not enough data
7.9
333
Not enough data
7.5
324
Design
Not enough data
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Generative AI
Not enough data
7.7
266
Not enough data
7.7
266
Usability
Not enough data
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Reporting
Not enough data
8.6
249
Not enough data
8.5
245
Not enough data
8.6
256
Generative AI
Not enough data
7.5
182
Not enough data
7.6
182
Conversational Platform
Not enough data
8.3
433
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Support Automation
Not enough data
8.4
389
Not enough data
8.4
409
Not enough data
8.2
373
Not enough data
8.2
314
Generative AI
Not enough data
7.4
209
Not enough data
7.4
206
Generative AI
Not enough data
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Communication
Not enough data
8.8
585
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
496
|
Verified
Not enough data
8.5
200
Not enough data
8.2
202
Internal Use
Not enough data
8.1
1662
|
Verified
Not enough data
8.6
204
Not enough data
8.1
186
Not enough data
8.8
560
|
Verified
Not enough data
8.8
520
|
Verified
Not enough data
8.6
548
|
Verified
Generative AI
Not enough data
7.9
144
Self-Service Experience
8.3
5
8.7
960
7.7
5
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Self-Service Platform
Not enough data
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Agentic AI - Customer Self-Service
Not enough data
7.8
19
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.4
18
Not enough data
7.7
18
Generative AI
Not enough data
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Process
Not enough data
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
374
Channels
Not enough data
9.2(won by default)
480
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Insight
Not enough data
8.6(won by default)
383
Not enough data
8.7(won by default)
172
Not enough data
8.6(won by default)
375
Not enough data
9.1(won by default)
447
Generative AI
Not enough data
7.7
88
Not enough data
7.7
87
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Automation
Not enough data
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Autonomy
Not enough data
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Cayzu Help Desk and Freshdesk are categorized as Customer Self-Service and Help Desk
Unique Categories
Cayzu Help Desk has no unique categories
Freshdesk is categorized as AI Customer Support Agents, Digital Customer Service Platforms, Conversational Support, Shared Inbox, Complaint Management, Customer Communications Management, Social Customer Service, and Live Chat
Reviews
Reviewers' Company Size
Cayzu Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Human Resources
20.0%
Telecommunications
10.0%
Primary/Secondary Education
10.0%
Online Media
10.0%
Insurance
10.0%
Other
40.0%
Information Technology and Services
17.0%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Alternatives
Discussions
Cayzu Help Desk has no discussions with answers
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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