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Compare Capsule CRM and Dynamics 365 Sales 
Featured Products
At a Glance
Market Segments
Small-Business (93.7% of reviews)
Mid-Market (39.2% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
$210/month per user
Capsule CRM
Star Rating
(459)4.7 out of 5
Market Segments
Small-Business (93.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 2 Users Per Month
Free Trial is available
Browse all 5 pricing plansDynamics 365 Sales
Star Rating
(1,607)3.8 out of 5
Market Segments
Mid-Market (39.2% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Capsule CRM excels in user-friendliness, with many users highlighting its intuitive interface and ease of navigation. One user mentioned, "What I value most is how easy it is to use the CRM. That simplicity really stands out to me," making it a strong choice for small businesses looking for straightforward solutions.
- Users say that Dynamics 365 Sales offers robust customization options, which can be a significant advantage for mid-market companies needing tailored solutions. A reviewer noted, "I appreciate its simplicity, the excellent customization options, and the robust environment," indicating that it can adapt well to specific business needs.
- Reviewers mention that Capsule CRM's task and reminder features are particularly beneficial for keeping teams organized. One user expressed, "My favorite feature is the ability to set tasks and reminders," which helps streamline daily operations and improve client care.
- According to verified reviews, Dynamics 365 Sales is praised for its lead tracking capabilities, with users finding it extremely helpful for enhancing sales performance. A user stated, "I find Dynamics 365 Sales extremely helpful for tracking leads and enhancing efficiency," showcasing its effectiveness in managing sales processes.
- G2 reviewers highlight that Capsule CRM's support quality is notably high, with many users appreciating the responsive assistance they receive. One user remarked, "I love that Capsule is easy to use and navigate," which reflects the overall satisfaction with both the product and the support provided.
- Users report that while Dynamics 365 Sales has strong features for larger organizations, it may not be as accessible for smaller teams due to its higher entry-level price. In contrast, Capsule CRM's free entry-level option makes it an attractive choice for small businesses looking to minimize costs while still accessing essential CRM functionalities.
Pricing
Entry-Level Pricing
Capsule CRM
Free
$0.00
2 Users Per Month
Our free CRM to help you get started with basic features for up to 2 users.
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Free Trial
Capsule CRM
Free Trial is available
Dynamics 365 Sales
No trial information availableRatings
Meets Requirements
9.0
388
8.1
1,282
Ease of Use
9.4
408
7.4
1,288
Ease of Setup
9.3
291
7.2
408
Ease of Admin
9.4
176
7.6
383
Quality of Support
9.4
342
7.5
1,123
Has the product been a good partner in doing business?
9.5
170
7.8
378
Product Direction (% positive)
9.2
386
6.3
1,263
Features by Category
Sales Force Automation
9.1
333
|
Verified
8.1
963
|
Verified
Feature Not Available
7.9
678
|
Verified
8.9
329
|
Verified
7.9
902
|
Verified
9.1
337
|
Verified
7.8
969
|
Verified
7.4
272
7.6
734
|
Verified
8.4
301
|
Verified
7.9
865
|
Verified
7.4
267
7.6
729
|
Verified
7.4
264
7.8
718
|
Verified
8.2
291
|
Verified
8.0
768
|
Verified
Marketing Automation
7.8
285
7.6
754
|
Verified
Feature Not Available
7.5
732
|
Verified
8.8
311
|
Verified
7.8
819
|
Verified
Feature Not Available
7.6
642
|
Verified
Customer Support
8.6
300
|
Verified
8.0
708
|
Verified
8.3
286
7.8
672
|
Verified
8.4
289
7.9
694
|
Verified
7.4
262
7.7
603
|
Verified
7.9
258
7.9
630
|
Verified
Reporting & Analytics
8.0
293
|
Verified
7.9
895
|
Verified
8.6
303
|
Verified
7.9
944
|
Verified
8.0
276
|
Verified
7.7
783
|
Verified
Mobile & Social
7.4
259
|
Verified
7.5
556
|
Verified
Feature Not Available
7.6
550
|
Verified
8.3
273
|
Verified
7.4
620
|
Verified
Platform
8.3
282
|
Verified
8.1
292
|
Verified
8.4
279
|
Verified
8.1
307
|
Verified
8.7
283
|
Verified
8.2
300
|
Verified
7.5
245
|
Verified
7.9
227
|
Verified
6.8
230
|
Verified
7.9
249
|
Verified
7.5
256
|
Verified
7.8
275
|
Verified
9.4
286
|
Verified
7.7
290
|
Verified
7.4
248
7.8
254
|
Verified
Integration
8.2
269
|
Verified
7.9
297
|
Verified
7.8
259
|
Verified
7.8
232
|
Verified
7.6
241
|
Verified
7.6
238
|
Verified
Generative AI
6.8
224
8.1
18
Agentic AI - CRM
7.2
25
8.0
5
8.6
22
6.7
5
8.2
23
7.4
7
8.2
23
9.0
5
7.6
23
8.3
5
8.3
23
8.7
5
8.0
23
8.3
5
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.7
21
Not enough data
8.5
21
Not enough data
8.4
20
Not enough data
8.1
21
Not enough data
8.7
20
Predictive Analytics
Not enough data
8.7
20
Not enough data
8.6
19
Not enough data
8.3
19
Not enough data
8.3
19
Sales Management
Not enough data
8.8
20
Not enough data
8.7
19
Not enough data
8.5
20
Not enough data
8.7
20
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Feedback
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Capsule CRM and Dynamics 365 Sales are categorized as CRM
Unique Categories
Capsule CRM has no unique categories
Dynamics 365 Sales is categorized as Sales Analytics and Sales Coaching
Reviews
Reviewers' Company Size
Capsule CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
9.6%
Marketing and Advertising
8.3%
Information Technology and Services
8.1%
Computer Software
5.4%
Financial Services
4.9%
Other
63.8%
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.2%
Alternatives
Discussions
What are the top 5 CRM systems?
1 Comment
Official Response from Capsule CRM
Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths...Read more
What is a case in Capsule CRM?
1 Comment
Official Response from Capsule CRM
In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or...Read more
What is Capsule CRM used for?
1 Comment
Official Response from Capsule CRM
Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to...Read more
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
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