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Compare CallMiner Eureka and Observe.AI 
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At a Glance
Market Segments
Mid-Market (48.4% of reviews)
Mid-Market (64.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CallMiner Eureka
Star Rating
(223)4.5 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CallMiner EurekaObserve.AI
Star Rating
(236)4.6 out of 5
Market Segments
Mid-Market (64.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Observe.AISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CallMiner Eureka excels in its call recording capabilities, with a score of 8.7, while Observe.AI shines even brighter with a score of 9.5, indicating a more robust and user-friendly recording feature that many find essential for quality assurance.
- Reviewers mention that the ease of use is a significant advantage for Observe.AI, scoring 9.3 compared to CallMiner Eureka's 8.4. This suggests that users find Observe.AI's interface more intuitive and accessible, which can lead to quicker adoption and less training time.
- G2 users highlight the superior quality of support provided by both products, but with Observe.AI slightly ahead at 9.3 versus CallMiner's 9.0. This indicates that users may experience more responsive and helpful customer service with Observe.AI.
- Users on G2 report that the machine learning capabilities of Observe.AI, scoring 8.9, are more advanced than those of CallMiner Eureka at 8.2. This suggests that users may benefit from more accurate insights and predictions when using Observe.AI.
- Reviewers mention that the performance of Observe.AI in terms of integrations is notably better, scoring 9.0 compared to CallMiner's 7.9. This indicates that users may find it easier to connect Observe.AI with other tools and platforms they use.
- Users say that the generative AI features, particularly AI text summarization, are more effective in Observe.AI, with a score of 9.1 compared to CallMiner's 8.5. This suggests that users may find Observe.AI's ability to distill information from calls into concise summaries more beneficial for their workflows.
Pricing
Entry-Level Pricing
CallMiner Eureka
No pricing availableObserve.AI
No pricing availableFree Trial
CallMiner Eureka
No trial information availableObserve.AI
No trial information availableRatings
Meets Requirements
8.7
175
8.8
183
Ease of Use
8.3
176
9.2
183
Ease of Setup
7.6
107
9.0
106
Ease of Admin
8.1
110
9.2
91
Quality of Support
9.0
171
9.2
179
Has the product been a good partner in doing business?
9.4
116
9.3
93
Product Direction (% positive)
9.7
175
9.7
175
Features by Category
Call Analytics
8.7
63
|
Verified
9.5
43
7.9
57
|
Verified
8.9
44
8.8
67
|
Verified
9.1
44
8.3
49
|
Verified
9.0
40
Agent Performance Management
8.8
60
|
Verified
9.3
40
8.2
67
|
Verified
8.7
42
8.1
57
|
Verified
9.1
43
Generative AI
8.3
19
8.9
17
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Quality Assurance
8.8
92
9.2
143
8.5
85
9.0
140
8.2
93
8.8
134
Engagement
8.6
92
9.1
144
8.1
93
9.1
137
8.4
87
8.8
133
Performance
8.0
74
9.0
126
8.8
91
9.3
134
Generative AI
7.7
31
8.8
28
7.7
30
8.8
28
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.2
36
8.8
22
Testing - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure - Contact Center AI Observability
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CallMiner Eureka and Observe.AI are categorized as Contact Center Quality Assurance, Speech Analytics, and Conversation Intelligence
Unique Categories
CallMiner Eureka has no unique categories
Observe.AI is categorized as AI Customer Support Agents, AI Agents For Business Operations, and Contact Center AI Observability
Reviews
Reviewers' Company Size
CallMiner Eureka
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Observe.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
24.4%
Insurance
7.5%
Telecommunications
6.1%
Hospital & Health Care
5.2%
Consumer Services
5.2%
Other
51.6%
Outsourcing/Offshoring
13.2%
Consumer Services
12.3%
Hospital & Health Care
7.3%
Telecommunications
6.8%
Financial Services
6.8%
Other
53.6%
Alternatives
Discussions
Is there any way to increase the recognition accuracy?
1 Comment
KD
Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)...Read more
How do I combine two components in one components?
1 Comment
KD
Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team.Read more
How can I keep the data label while exporting the dashboard in pdf format?
1 Comment
KD
Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to...Read more
Can I use this tool in promoting quality work to other people in our community?
2 Comments
Official Response from Observe.AI
Hi Larah, absolutely! Our platform is used by many organizations who gamify strong performance. As an example, some Observe.AI users will allow QA team leads...Read more
What is the best way to use this tool to have more accurate and quality results in a short matter of time ?
2 Comments
Official Response from Observe.AI
The Observe.AI platform inherently enables greater efficiency of quality audits. By allowing users to see call transcripts, specific points of interests on...Read more
Is there a way every time a call is scored and email can be triggered to the agent to notify them ?
1 Comment
Official Response from Observe.AI
Hi Melissa,
Yes! It's possible to get an email sent to your agent letting them know they've had a call scored. Today, you can do this by leaving a...Read more
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