# CallMiner Eureka vs Observe.AI Comparison

| | CallMiner Eureka | Observe.AI | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 227 | 233 | 
| **Largest Market Segment** | Mid-Market (48.8% of reviews) | Mid-Market (65.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### CallMiner Eureka

Pros:
- Innovation (12 reviews)
- Ease of Use (11 reviews)

Cons:
- Learning Curve (8 reviews)
- Missing Features (5 reviews)

### Observe.AI

Pros:
- Ease of Use (26 reviews)
- Efficiency (20 reviews)

Cons:
- Accuracy Issues (16 reviews)
- Inaccuracy (15 reviews)

---
## Ratings Comparison
| Rating | CallMiner Eureka | Observe.AI | 
|---|---|---|
  | **Meets Requirements** | 8.7 (177 reviews) | 8.8 (180 reviews) | 
  | **Ease of Use** | 8.4 (178 reviews) | 9.2 (180 reviews) | 
  | **Ease of Setup** | 7.6 (109 reviews) | 9.0 (103 reviews) | 
  | **Ease of Admin** | 8.1 (110 reviews) | 9.2 (92 reviews) | 
  | **Quality of Support** | 9.1 (173 reviews) | 9.2 (176 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (116 reviews) | 9.3 (94 reviews) | 
  | **Product Direction (% positive)** | 9.7 (176 reviews) | 9.7 (172 reviews) | 

---
## Pricing

### CallMiner Eureka

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Observe.AI

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | 8.4/10 | 77 |
| **Observe.AI** | 9.1/10 | 49 |

#### Call Analytics

| Feature | CallMiner Eureka | Observe.AI | 
|---|---|---|
| **Call Recording** | 8.8 (64 reviews) ✓ Verified | 9.5 (44 reviews) | 
| **Machine Learning** | 7.9 (57 reviews) ✓ Verified | 8.9 (45 reviews) | 
| **Call Analysis** | 8.8 (68 reviews) ✓ Verified | 9.1 (45 reviews) | 
| **Lead Qualification** | 8.3 (49 reviews) ✓ Verified | 9.0 (40 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | CallMiner Eureka | Observe.AI | 
|---|---|---|
| **Customer Scoring** | 8.8 (61 reviews) ✓ Verified | 9.3 (40 reviews) | 
| **Speech-to-Text** | 8.2 (68 reviews) ✓ Verified | 8.7 (43 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | CallMiner Eureka | Observe.AI | 
|---|---|---|
| **AI Text Summarization** | 8.3 (19 reviews) | 8.9 (17 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | CallMiner Eureka | Observe.AI | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | 8.3 (6 reviews) | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | 8.3/10 | 106 |
| **Observe.AI** | 9.0/10 | 162 |

#### Quality Assurance

| Feature | CallMiner Eureka | Observe.AI | 
|---|---|---|
| **Evaluation** | 8.8 (93 reviews) | 9.2 (144 reviews) | 
| **Calibration** | 8.5 (85 reviews) | 9.0 (140 reviews) | 
| **Reports** | 8.2 (95 reviews) | 8.8 (135 reviews) | 

#### Engagement

| Feature | CallMiner Eureka | Observe.AI | 
|---|---|---|
| **Feedback** | 8.6 (92 reviews) | 9.1 (145 reviews) | 
| **Dashboards** | 8.1 (94 reviews) | 9.1 (138 reviews) | 
| **Training** | 8.4 (87 reviews) | 8.8 (134 reviews) | 

#### Performance

| Feature | CallMiner Eureka | Observe.AI | 
|---|---|---|
| **Integrations** | 8.0 (76 reviews) | 9.0 (126 reviews) | 
| **Compliance** | 8.8 (91 reviews) | 9.3 (134 reviews) | 

#### Generative AI

| Feature | CallMiner Eureka | Observe.AI | 
|---|---|---|
| **AI Text Generation** | 7.7 (31 reviews) | 8.8 (28 reviews) | 
| **AI Text Summarization** | 7.7 (30 reviews) | 8.8 (28 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **Observe.AI** | N/A | N/A |

#### Responses

| Feature | CallMiner Eureka | Observe.AI | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | CallMiner Eureka | Observe.AI | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | CallMiner Eureka | Observe.AI | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | CallMiner Eureka | Observe.AI | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | CallMiner Eureka | Observe.AI | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | 8.2/10 | 36 |
| **Observe.AI** | 8.7/10 | 24 |

#### Generative AI

| Feature | CallMiner Eureka | Observe.AI | 
|---|---|---|
| **AI Text Summarization** | 8.2 (36 reviews) | 8.7 (21 reviews) | 

### Contact Center AI Observability

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **Observe.AI** | N/A | N/A |

#### Testing - Contact Center AI Observability

| Feature | CallMiner Eureka | Observe.AI | 
|---|---|---|
| **Live Interaction Analysis** | Not enough data | Not enough data | 
| **AI Behavior Validation** | Not enough data | Not enough data | 
| **AI Conversation Simulation** | Not enough data | Not enough data | 

#### Analytics - Contact Center AI Observability

| Feature | CallMiner Eureka | Observe.AI | 
|---|---|---|
| **Intent Tracking** | Not enough data | Not enough data | 
| **Automated Root Cause Analysis** | Not enough data | Not enough data | 
| **AI Performance Analytics** | Not enough data | Not enough data | 

#### Infrastructure - Contact Center AI Observability

| Feature | CallMiner Eureka | Observe.AI | 
|---|---|---|
| **Channel Fidelity Monitoring** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **Observe.AI** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | CallMiner Eureka | Observe.AI | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | CallMiner Eureka | Observe.AI | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | CallMiner Eureka | Observe.AI | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | CallMiner Eureka | Observe.AI | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **CallMiner Eureka** | N/A | N/A |
| **Observe.AI** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | CallMiner Eureka | Observe.AI | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)


**Unique to Observe.AI (3):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [ Contact Center AI Observability Software](https://www.g2.com/categories/contact-center-ai-observability)


---
## Reviewer Demographics

### By Company Size

| Segment | CallMiner Eureka | Observe.AI | 
|---|---|---|
| **Small-Business** | 12.9% | 18.9% | 
| **Mid-Market** | 48.8% | 65.0% | 
| **Enterprise** | 38.2% | 16.1% | 

### By Industry

#### CallMiner Eureka

- **Financial Services:** 24.2%
- **Insurance:** 7.9%
- **Telecommunications:** 6.0%
- **Hospital & Health Care:** 5.1%
- **Consumer Services:** 5.1%
- **Outsourcing/Offshoring:** 3.7%
- **Information Technology and Services:** 3.3%
- **Marketing and Advertising:** 3.3%
- **Oil & Energy:** 3.3%
- **Retail:** 2.8%
- **Other:** 35.3%

#### Observe.AI

- **Outsourcing/Offshoring:** 13.4%
- **Consumer Services:** 12.9%
- **Hospital & Health Care:** 7.4%
- **Telecommunications:** 6.9%
- **Health, Wellness and Fitness:** 6.5%
- **Financial Services:** 6.5%
- **Insurance:** 5.1%
- **Alternative Dispute Resolution:** 4.1%
- **Automotive:** 3.2%
- **Retail:** 3.2%
- **Other:** 30.9%

---
## Alternatives

### Alternatives to CallMiner Eureka

- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Verint Speech and Text Analytics](https://www.g2.com/products/verint-speech-and-text-analytics/reviews) — 4.4/5 stars (89 reviews)
- [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.5/5 stars (391 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1544 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (587 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6625 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews)
- [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews)
- [Creovai](https://www.g2.com/products/creovai/reviews) — 4.3/5 stars (200 reviews)

### Alternatives to Observe.AI

- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (587 reviews)
- [Level AI](https://www.g2.com/products/level-ai/reviews) — 4.7/5 stars (199 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1544 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6625 reviews)
- [Cresta](https://www.g2.com/products/cresta/reviews) — 4.2/5 stars (43 reviews)
- [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.5/5 stars (391 reviews)
- [Convin.ai](https://www.g2.com/products/convin-ai/reviews) — 4.7/5 stars (548 reviews)
- [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (437 reviews)

---
## Top Discussions

### CallMiner Eureka

- Title: [How can I keep the data label while exporting the dashboard in pdf format?](https://www.g2.com/discussions/31232-how-can-i-keep-the-data-label-while-exporting-the-dashboard-in-pdf-format) — 1 comment, 1 upvote
  > **Top comment:** "Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to..."
- Title: [How do I combine two components in one components?](https://www.g2.com/discussions/29444-how-do-i-combine-two-components-in-one-components) — 1 comment
  > **Top comment:** "Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team."
- Title: [Is there any way to increase the recognition accuracy?](https://www.g2.com/discussions/24999-is-there-any-way-to-increase-the-recognition-accuracy) — 1 comment, 1 upvote
  > **Top comment:** "Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)..."

### Observe.AI

- Title: [What is the best way to use this tool to have more accurate and quality results in a short matter of time ?](https://www.g2.com/discussions/what-is-the-best-way-to-use-this-tool-to-have-more-accurate-and-quality-results-in-a-short-matter-of-time) — 2 comments, 1 upvote
  > **Top comment:** "The best way to use this tool to have more accurate and quality results in a short matter of time is having a job like mine as quality assurance analyst. "
- Title: [Can I use this tool in promoting quality work to other people in our community?](https://www.g2.com/discussions/can-i-use-this-tool-in-promoting-quality-work-to-other-people-in-our-community) — 2 comments, 1 upvote
  > **Top comment:** "Yes definitely!! it would make your evaluations more accurate!!"
- Title: [Is there any other way to retrieve of find the date of the call back?](https://www.g2.com/discussions/is-there-any-other-way-to-retrieve-of-find-the-date-of-the-call-back) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Thanks for your question, Beberly. You can use your metadata to search for calls with the same phone number, same customer, or other parameters that are..."
- Title: [What is the best way to maximize the speed limit (3x) of the tool especially in evaluating calls?](https://www.g2.com/discussions/what-is-the-best-way-to-maximize-the-speed-limit-3x-of-the-tool-especially-in-evaluating-calls) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Sarah, we greatly appreciate your input! Our current call speed is designed to help users gather the context from the call while also being more efficient..."
- Title: [How would I navigate Observe.AI as a first time user?](https://www.g2.com/discussions/how-would-i-navigate-observe-ai-as-a-first-time-user) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "First of all, welcome to Observe.AI! Our platform is designed to be easy to use, but any new tool can be daunting at first. That's why we've rolled out..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/callminer-eureka-vs-observe-ai)