# CallMiner Eureka, Observe.AI vs Level AI Comparison | | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | 4.7 out of 5 | | **Total Reviews** | 227 | 233 | 199 | | **Largest Market Segment** | Mid-Market (48.8% of reviews) | Mid-Market (65.0% of reviews) | Mid-Market (59.9% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | No pricing available | --- ## Top Pros & Cons ### CallMiner Eureka Pros: - Innovation (12 reviews) - Ease of Use (11 reviews) Cons: - Learning Curve (8 reviews) - Missing Features (5 reviews) ### Observe.AI Pros: - Ease of Use (26 reviews) - Efficiency (20 reviews) Cons: - Accuracy Issues (16 reviews) - Inaccuracy (15 reviews) ### Level AI Pros: - Ease of Use (78 reviews) - Helpful (55 reviews) Cons: - Inaccuracy (23 reviews) - Slow Performance (17 reviews) --- ## Ratings Comparison | Rating | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Meets Requirements** | 8.7 (177 reviews) | 8.8 (180 reviews) | 8.9 (177 reviews) | | **Ease of Use** | 8.4 (178 reviews) | 9.2 (180 reviews) | 8.9 (184 reviews) | | **Ease of Setup** | 7.6 (109 reviews) | 9.0 (103 reviews) | 8.9 (157 reviews) | | **Ease of Admin** | 8.1 (110 reviews) | 9.2 (92 reviews) | 9.0 (48 reviews) | | **Quality of Support** | 9.1 (173 reviews) | 9.2 (176 reviews) | 9.0 (166 reviews) | | **Has the product been a good partner in doing business?** | 9.4 (116 reviews) | 9.3 (94 reviews) | 9.0 (45 reviews) | | **Product Direction (% positive)** | 9.7 (176 reviews) | 9.7 (172 reviews) | 9.5 (175 reviews) | --- ## Pricing ### CallMiner Eureka #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Observe.AI #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Level AI #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Conversation Intelligence | Product | Score | Reviews | |---|---|---| | **CallMiner Eureka** | 8.4/10 | 77 | | **Observe.AI** | 9.1/10 | 49 | | **Level AI** | 8.6/10 | 45 | #### Call Analytics | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Call Recording** | 8.8 (64 reviews) ✓ Verified | 9.5 (44 reviews) | 9.0 (42 reviews) | | **Machine Learning** | 7.9 (57 reviews) ✓ Verified | 8.9 (45 reviews) | 8.8 (40 reviews) | | **Call Analysis** | 8.8 (68 reviews) ✓ Verified | 9.1 (45 reviews) | 8.7 (39 reviews) | | **Lead Qualification** | 8.3 (49 reviews) ✓ Verified | 9.0 (40 reviews) | 8.6 (40 reviews) | #### Artificial Intelligence - Conversation Intelligence | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Customer Scoring** | 8.8 (61 reviews) ✓ Verified | 9.3 (40 reviews) | 8.9 (41 reviews) | | **Speech-to-Text** | 8.2 (68 reviews) ✓ Verified | 8.7 (43 reviews) | 8.5 (41 reviews) | | **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | #### Generative AI | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **AI Text Summarization** | 8.3 (19 reviews) | 8.9 (17 reviews) | 8.5 (39 reviews) | #### Agentic AI - Conversation Intelligence | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | 8.2 (13 reviews) | | **Multi-step Planning** | Not enough data | Not enough data | 8.3 (13 reviews) | | **Cross-system Integration** | Not enough data | Not enough data | 8.6 (13 reviews) | | **Adaptive Learning** | Not enough data | Not enough data | 8.5 (13 reviews) | | **Natural Language Interaction** | Not enough data | Not enough data | 8.5 (13 reviews) | | **Proactive Assistance** | Not enough data | Not enough data | 8.2 (13 reviews) | | **Decision Making** | 8.3 (6 reviews) | Not enough data | 8.5 (13 reviews) | ### Contact Center Quality Assurance | Product | Score | Reviews | |---|---|---| | **CallMiner Eureka** | 8.3/10 | 106 | | **Observe.AI** | 9.0/10 | 162 | | **Level AI** | 8.8/10 | 127 | #### Quality Assurance | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Evaluation** | 8.8 (93 reviews) | 9.2 (144 reviews) | 9.2 (123 reviews) | | **Calibration** | 8.5 (85 reviews) | 9.0 (140 reviews) | 9.0 (123 reviews) | | **Reports** | 8.2 (95 reviews) | 8.8 (135 reviews) | 8.8 (122 reviews) | #### Engagement | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Feedback** | 8.6 (92 reviews) | 9.1 (145 reviews) | 8.9 (122 reviews) | | **Dashboards** | 8.1 (94 reviews) | 9.1 (138 reviews) | 8.9 (121 reviews) | | **Training** | 8.4 (87 reviews) | 8.8 (134 reviews) | 8.6 (119 reviews) | #### Performance | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Integrations** | 8.0 (76 reviews) | 9.0 (126 reviews) | 8.6 (118 reviews) | | **Compliance** | 8.8 (91 reviews) | 9.3 (134 reviews) | 9.0 (119 reviews) | #### Generative AI | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **AI Text Generation** | 7.7 (31 reviews) | 8.8 (28 reviews) | 8.7 (84 reviews) | | **AI Text Summarization** | 7.7 (30 reviews) | 8.8 (28 reviews) | 8.7 (84 reviews) | ### Natural Language Understanding (NLU) | Product | Score | Reviews | |---|---|---| | **CallMiner Eureka** | N/A | N/A | | **Observe.AI** | N/A | N/A | | **Level AI** | 8.6/10 | 6 | #### Algorithm | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Part of Speech Tagging** | Not enough data | Not enough data | 9.2 (6 reviews) | | **Summarization** | Not enough data | Not enough data | 9.7 (6 reviews) | | **Named Entity Recognition** | Not enough data | Not enough data | 8.9 (6 reviews) | | **Sentiment Analysis** | Not enough data | Not enough data | 8.6 (6 reviews) | | **Emotion Detection** | Not enough data | Not enough data | 8.3 (6 reviews) | | **Language Detection** | Not enough data | Not enough data | 8.9 (6 reviews) | #### System | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Data Ingestion & Wrangling** | Not enough data | Not enough data | 8.6 (6 reviews) | | **Programming Language Support** | Not enough data | Not enough data | 8.6 (6 reviews) | | **Drag and Drop** | Not enough data | Not enough data | 8.3 (5 reviews) | | **Pre-Built Algorithms** | Not enough data | Not enough data | 8.3 (5 reviews) | | **Customizable Models** | Not enough data | Not enough data | 7.3 (5 reviews) | ### Natural Language Generation (NLG) | Product | Score | Reviews | |---|---|---| | **CallMiner Eureka** | N/A | N/A | | **Observe.AI** | N/A | N/A | | **Level AI** | 8.1/10 | 5 | #### Data Ingestion | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Big Data Processing** | Not enough data | Not enough data | 7.3 (5 reviews) | | **Unstructed Data Processing** | Not enough data | Not enough data | 8.3 (5 reviews) | | **Processing of Various File Types** | Not enough data | Not enough data | 8.3 (5 reviews) | #### Presentation | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Report Creation** | Not enough data | Not enough data | 8.7 (5 reviews) | | **Charts and Graphs** | Not enough data | Not enough data | 7.7 (5 reviews) | | **Tailored Content** | Not enough data | Not enough data | Not enough data | #### System | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Programming Language Support** | Not enough data | Not enough data | Not enough data | | **Drag and Drop** | Not enough data | Not enough data | Not enough data | | **Pre-Built Algorithms** | Not enough data | Not enough data | Not enough data | | **Customizable Models** | Not enough data | Not enough data | Not enough data | #### Generative AI | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | ### AI Agents For Business Operations | Product | Score | Reviews | |---|---|---| | **CallMiner Eureka** | N/A | N/A | | **Observe.AI** | N/A | N/A | | **Level AI** | N/A | N/A | #### Responses | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Personalization** | Not enough data | Not enough data | Not enough data | | **Route To Human** | Not enough data | Not enough data | Not enough data | | **Natural Language Understanding (NLU)** | Not enough data | Not enough data | Not enough data | #### Automation - AI Agents | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | | **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | | **Lead Generation** | Not enough data | Not enough data | Not enough data | | **Document Processing** | Not enough data | Not enough data | Not enough data | | **Feedback Collection** | Not enough data | Not enough data | Not enough data | #### Platform | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Conversation Editor** | Not enough data | Not enough data | Not enough data | | **Integration** | Not enough data | Not enough data | Not enough data | | **Human-In-The-Loop** | Not enough data | Not enough data | Not enough data | #### Autonomy - AI Agents | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Independent Decision Making** | Not enough data | Not enough data | Not enough data | | **Adaptive Responses** | Not enough data | Not enough data | Not enough data | | **Task Execution** | Not enough data | Not enough data | Not enough data | | **Problem Solving** | Not enough data | Not enough data | Not enough data | #### Generative AI | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | ### Chatbots | Product | Score | Reviews | |---|---|---| | **CallMiner Eureka** | N/A | N/A | | **Observe.AI** | N/A | N/A | | **Level AI** | N/A | N/A | #### Responses | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Customization** | Not enough data | Not enough data | Not enough data | | **Control** | Not enough data | Not enough data | Not enough data | | **Route To Human** | Not enough data | Not enough data | Not enough data | | **Menu bars** | Not enough data | Not enough data | Not enough data | | **Drip sequences** | Not enough data | Not enough data | Not enough data | #### Platform | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Live chat** | Not enough data | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | Not enough data | | **Branding** | Not enough data | Not enough data | Not enough data | | **Analytics** | Not enough data | Not enough data | Not enough data | | **A/B testing** | Not enough data | Not enough data | Not enough data | | **Role-based access** | Not enough data | Not enough data | Not enough data | | **Collection of information** | Not enough data | Not enough data | Not enough data | #### Generative AI | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | ### Customer Service Automation | Product | Score | Reviews | |---|---|---| | **CallMiner Eureka** | N/A | N/A | | **Observe.AI** | N/A | N/A | | **Level AI** | N/A | N/A | #### Customer Support | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Text** | Not enough data | Not enough data | Not enough data | | **Speech** | Not enough data | Not enough data | Not enough data | | **Knowledge Base** | Not enough data | Not enough data | Not enough data | #### Automation | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Ticket Resolution** | Not enough data | Not enough data | Not enough data | | **Customization** | Not enough data | Not enough data | Not enough data | | **Intelligent Routing** | Not enough data | Not enough data | Not enough data | #### Artificial Intelligence | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Learning** | Not enough data | Not enough data | Not enough data | | **Language** | Not enough data | Not enough data | Not enough data | | **Conversational AI** | Not enough data | Not enough data | Not enough data | ### Speech Analytics | Product | Score | Reviews | |---|---|---| | **CallMiner Eureka** | 8.2/10 | 36 | | **Observe.AI** | 8.7/10 | 24 | | **Level AI** | 8.7/10 | 18 | #### Generative AI | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **AI Text Summarization** | 8.2 (36 reviews) | 8.7 (21 reviews) | 8.7 (18 reviews) | ### Sales Coaching | Product | Score | Reviews | |---|---|---| | **CallMiner Eureka** | N/A | N/A | | **Observe.AI** | N/A | N/A | | **Level AI** | 8.8/10 | 19 | #### Agentic AI - Sales Coaching | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | #### Training | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Knowledge Base** | Not enough data | Not enough data | 9.2 (18 reviews) | | **Coaching Materials** | Not enough data | Not enough data | 8.9 (18 reviews) | | **Playbook Creation** | Not enough data | Not enough data | 8.5 (16 reviews) | | **Video Record** | Not enough data | Not enough data | 7.8 (17 reviews) | #### Feedback | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Review** | Not enough data | Not enough data | 8.7 (17 reviews) | | **Scorecard** | Not enough data | Not enough data | 8.9 (18 reviews) | | **Coaching Card** | Not enough data | Not enough data | 8.9 (17 reviews) | | **Leaderboard** | Not enough data | Not enough data | 9.3 (16 reviews) | | **Real-Time Updates** | Not enough data | Not enough data | 8.4 (16 reviews) | | **Notifications** | Not enough data | Not enough data | 8.8 (15 reviews) | | **Competition** | Not enough data | Not enough data | 9.1 (16 reviews) | #### Generative AI | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | 8.7 (17 reviews) | ### Contact Center AI Observability | Product | Score | Reviews | |---|---|---| | **CallMiner Eureka** | N/A | N/A | | **Observe.AI** | N/A | N/A | | **Level AI** | N/A | N/A | #### Testing - Contact Center AI Observability | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Live Interaction Analysis** | Not enough data | Not enough data | Not enough data | | **AI Behavior Validation** | Not enough data | Not enough data | Not enough data | | **AI Conversation Simulation** | Not enough data | Not enough data | Not enough data | #### Analytics - Contact Center AI Observability | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Intent Tracking** | Not enough data | Not enough data | Not enough data | | **Automated Root Cause Analysis** | Not enough data | Not enough data | Not enough data | | **AI Performance Analytics** | Not enough data | Not enough data | Not enough data | #### Infrastructure - Contact Center AI Observability | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Channel Fidelity Monitoring** | Not enough data | Not enough data | Not enough data | ### AI Customer Support Agents | Product | Score | Reviews | |---|---|---| | **CallMiner Eureka** | N/A | N/A | | **Observe.AI** | N/A | N/A | | **Level AI** | 8.7/10 | 53 | #### Customer Query Resolution - AI Customer Support Agents | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Automated Ticket Resolution** | Not enough data | Not enough data | 8.3 (50 reviews) | | **Contextual Response Generation** | Not enough data | Not enough data | 8.6 (50 reviews) | | **Sentiment Analysis** | Not enough data | Not enough data | 8.8 (50 reviews) | | **Knowledge Base Utilization** | Not enough data | Not enough data | 8.7 (50 reviews) | | **Multilingual Support** | Not enough data | Not enough data | 8.3 (49 reviews) | #### Customer Interaction Automation - AI Customer Support Agents | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Proactive Customer Outreach** | Not enough data | Not enough data | 8.0 (49 reviews) | | **Feedback Collection** | Not enough data | Not enough data | 8.8 (50 reviews) | | **Escalation Handling** | Not enough data | Not enough data | 8.5 (48 reviews) | | **Workflow Optimization** | Not enough data | Not enough data | 9.0 (52 reviews) | #### Automation | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Customer Interaction Automation** | Not enough data | Not enough data | 8.9 (51 reviews) | | **Feedback Collection** | Not enough data | Not enough data | 8.8 (51 reviews) | | **Document Processing** | Not enough data | Not enough data | 8.6 (50 reviews) | #### Autonomy | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Independent Decision Making** | Not enough data | Not enough data | 8.7 (50 reviews) | | **Adaptive Responses** | Not enough data | Not enough data | 8.9 (50 reviews) | | **Task Execution** | Not enough data | Not enough data | 8.8 (50 reviews) | | **Problem Solving** | Not enough data | Not enough data | 8.7 (50 reviews) | ### AI Agents | Product | Score | Reviews | |---|---|---| | **CallMiner Eureka** | N/A | N/A | | **Observe.AI** | N/A | N/A | | **Level AI** | N/A | N/A | #### Agentic AI - AI Agents | Feature | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | --- ## Categories **Shared Categories (3):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) **Unique to Observe.AI (3):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [ Contact Center AI Observability Software](https://www.g2.com/categories/contact-center-ai-observability) **Unique to Level AI (7):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Natural Language Understanding (NLU) Software](https://www.g2.com/categories/natural-language-understanding-nlu), [Natural Language Generation (NLG) Software](https://www.g2.com/categories/natural-language-generation-nlg), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Chatbots Software](https://www.g2.com/categories/chatbots), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) --- ## Reviewer Demographics ### By Company Size | Segment | CallMiner Eureka | Observe.AI | Level AI | |---|---|---|---| | **Small-Business** | 12.9% | 18.9% | 9.4% | | **Mid-Market** | 48.8% | 65.0% | 59.9% | | **Enterprise** | 38.2% | 16.1% | 30.7% | ### By Industry #### CallMiner Eureka - **Financial Services:** 24.2% - **Insurance:** 7.9% - **Telecommunications:** 6.0% - **Hospital & Health Care:** 5.1% - **Consumer Services:** 5.1% - **Outsourcing/Offshoring:** 3.7% - **Information Technology and Services:** 3.3% - **Marketing and Advertising:** 3.3% - **Oil & Energy:** 3.3% - **Retail:** 2.8% - **Other:** 35.3% #### Observe.AI - **Outsourcing/Offshoring:** 13.4% - **Consumer Services:** 12.9% - **Hospital & Health Care:** 7.4% - **Telecommunications:** 6.9% - **Health, Wellness and Fitness:** 6.5% - **Financial Services:** 6.5% - **Insurance:** 5.1% - **Alternative Dispute Resolution:** 4.1% - **Automotive:** 3.2% - **Retail:** 3.2% - **Other:** 30.9% #### Level AI - **Consumer Services:** 27.2% - **Food & Beverages:** 9.4% - **Printing:** 8.4% - **Retail:** 6.8% - **Marketing and Advertising:** 6.3% - **Financial Services:** 5.8% - **Outsourcing/Offshoring:** 4.2% - **Computer Software:** 3.7% - **Business Supplies and Equipment:** 3.1% - **Furniture:** 2.6% - **Other:** 22.5% --- ## Alternatives ### Alternatives to CallMiner Eureka - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews) - [Verint Speech and Text Analytics](https://www.g2.com/products/verint-speech-and-text-analytics/reviews) — 4.4/5 stars (89 reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.5/5 stars (391 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews) - [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (587 reviews) - [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6640 reviews) - [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews) - [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews) - [Creovai](https://www.g2.com/products/creovai/reviews) — 4.3/5 stars (200 reviews) ### Alternatives to Observe.AI - [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (587 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews) - [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6640 reviews) - [Cresta](https://www.g2.com/products/cresta/reviews) — 4.2/5 stars (43 reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.5/5 stars (391 reviews) - [Convin.ai](https://www.g2.com/products/convin-ai/reviews) — 4.7/5 stars (548 reviews) - [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (437 reviews) - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews) ### Alternatives to Level AI - [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (587 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6640 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews) - [Convin.ai](https://www.g2.com/products/convin-ai/reviews) — 4.7/5 stars (548 reviews) - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews) - [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (437 reviews) --- ## Top Discussions ### CallMiner Eureka - Title: [How can I keep the data label while exporting the dashboard in pdf format?](https://www.g2.com/discussions/31232-how-can-i-keep-the-data-label-while-exporting-the-dashboard-in-pdf-format) — 1 comment, 1 upvote > **Top comment:** "Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to..." - Title: [How do I combine two components in one components?](https://www.g2.com/discussions/29444-how-do-i-combine-two-components-in-one-components) — 1 comment > **Top comment:** "Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team." - Title: [Is there any way to increase the recognition accuracy?](https://www.g2.com/discussions/24999-is-there-any-way-to-increase-the-recognition-accuracy) — 1 comment, 1 upvote > **Top comment:** "Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)..." ### Observe.AI - Title: [What is the best way to use this tool to have more accurate and quality results in a short matter of time ?](https://www.g2.com/discussions/what-is-the-best-way-to-use-this-tool-to-have-more-accurate-and-quality-results-in-a-short-matter-of-time) — 2 comments, 1 upvote > **Top comment:** "The best way to use this tool to have more accurate and quality results in a short matter of time is having a job like mine as quality assurance analyst. " - Title: [Can I use this tool in promoting quality work to other people in our community?](https://www.g2.com/discussions/can-i-use-this-tool-in-promoting-quality-work-to-other-people-in-our-community) — 2 comments, 1 upvote > **Top comment:** "Yes definitely!! it would make your evaluations more accurate!!" - Title: [Is there any other way to retrieve of find the date of the call back?](https://www.g2.com/discussions/is-there-any-other-way-to-retrieve-of-find-the-date-of-the-call-back) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Thanks for your question, Beberly. You can use your metadata to search for calls with the same phone number, same customer, or other parameters that are..." - Title: [What is the best way to maximize the speed limit (3x) of the tool especially in evaluating calls?](https://www.g2.com/discussions/what-is-the-best-way-to-maximize-the-speed-limit-3x-of-the-tool-especially-in-evaluating-calls) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Hi Sarah, we greatly appreciate your input! Our current call speed is designed to help users gather the context from the call while also being more efficient..." - Title: [How would I navigate Observe.AI as a first time user?](https://www.g2.com/discussions/how-would-i-navigate-observe-ai-as-a-first-time-user) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "First of all, welcome to Observe.AI! Our platform is designed to be easy to use, but any new tool can be daunting at first. That's why we've rolled out..." ### Level AI - Title: [What is LevelAI used for?](https://www.g2.com/discussions/what-is-levelai-used-for) — 1 comment > **Top comment:** "To improve customer service in contact centers." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/callminer-eureka-vs-observe-ai-vs-level-ai)