Introducing G2.ai, the future of software buying.Try now
Compare CallFinder and Verint Speech and Text Analytics 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Enterpret
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
DocuPipe
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Keatext
Visit Website
At a Glance
Market Segments
Mid-Market (88.5% of reviews)
Enterprise (67.1% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
CallFinder
Star Rating
(26)4.4 out of 5
Market Segments
Mid-Market (88.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 2 pricing plansVerint Speech and Text Analytics
Star Rating
(88)4.4 out of 5
Market Segments
Enterprise (67.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verint Speech and Text AnalyticsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Verint Speech and Text Analytics excels in call recording with a high rating of 9.7, which reviewers mention as a critical feature for ensuring compliance and quality assurance in call centers.
- Reviewers mention that CallFinder shines in ease of setup, scoring 9.0, making it a preferred choice for teams looking for a quick implementation process, while Verint's setup is rated lower at 8.2.
- G2 users highlight the superior quality of support for CallFinder, with a score of 9.4, indicating that users feel well-supported and valued, whereas Verint's support is rated at 8.3, suggesting room for improvement.
- Users on G2 report that Verint's AI capabilities, particularly in AI text summarization, are rated at 7.8, which some reviewers feel could be enhanced compared to CallFinder's slightly better score of 8.1.
- Reviewers mention that Verint's product direction is perceived as less favorable, with a score of 7.5, while CallFinder's score of 8.7 indicates a more positive outlook on future developments and enhancements.
- Users say that CallFinder's customer scoring feature is highly effective, rated at 9.0, which helps in evaluating agent performance, while Verint's performance analysis features are rated lower, indicating potential gaps in this area.
Pricing
Entry-Level Pricing
CallFinder
CallFinder Acuity
Contact Us
CallFinder Acuity is our full-solutions suite and includes automated scorecards and Managed Client Services.
With CallFinder Acuity, you get everything that comes with CallFinder View, plus automated scorecards. Your entire team will have access to in-depth evaluations of every agent, and every agent team, providing 100% visibility into your customer interactions. Use CallFinder’s automated scorecards to assess agent knowledge gaps, uncover performance trends, and identify agents who perform well, and which agents need more coaching.
- Automated Scorecards
- Managed Client Services
- Searchable Call Transcriptions
Verint Speech and Text Analytics
No pricing availableFree Trial
CallFinder
Free Trial is available
Verint Speech and Text Analytics
No trial information availableRatings
Meets Requirements
8.3
24
8.5
26
Ease of Use
7.6
25
8.6
62
Ease of Setup
9.0
7
8.3
46
Ease of Admin
9.0
7
8.2
10
Quality of Support
9.4
22
8.3
26
Has the product been a good partner in doing business?
10.0
7
8.7
9
Product Direction (% positive)
8.7
26
7.8
26
Features by Category
Call Analytics
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Not enough data
Agent Performance Management
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
8.7
5
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.1
15
Not enough data
8.1
15
Not enough data
7.6
16
Not enough data
Engagement
8.9
16
Not enough data
8.9
15
Not enough data
9.1
16
Not enough data
Performance
7.9
13
Not enough data
8.9
14
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Compliance
8.6
11
Not enough data
8.8
11
Not enough data
7.8
9
Not enough data
Management
7.6
9
Not enough data
7.1
8
Not enough data
8.3
9
Not enough data
7.5
8
Not enough data
Integration
7.4
9
Not enough data
7.3
8
Not enough data
7.4
7
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
8.1
7
Categories
Categories
Shared Categories
CallFinder and Verint Speech and Text Analytics are categorized as Speech Analytics
Unique Categories
CallFinder is categorized as Call Compliance, Contact Center Quality Assurance, and Contact Center Workforce
Verint Speech and Text Analytics is categorized as Conversation Intelligence and Text Analysis
Reviews
Reviewers' Company Size
CallFinder
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Speech and Text Analytics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
11.5%
Banking
11.5%
Telecommunications
7.7%
Retail
7.7%
Human Resources
7.7%
Other
53.8%
Insurance
15.9%
Financial Services
9.8%
Consumer Services
9.8%
Banking
9.8%
Health, Wellness and Fitness
8.5%
Other
46.3%
Alternatives
Discussions
CallFinder has no discussions with answers
What is Verint Text Analytics used for?
1 Comment
AT
Verint Text Analytics can extract actionable business intelligence from the unstructured information contained within text-based documents and interactions...Read more
Verint Speech and Text Analytics has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
