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Compare Callbell and Freshdesk 
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At a Glance
Market Segments
Small-Business (81.3% of reviews)
Small-Business (48.4% of reviews)
Entry-Level Pricing
No pricing available
$15.00 Per Month
Callbell
Star Rating
(17)4.7 out of 5
Market Segments
Small-Business (81.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansFreshdesk
Star Rating
(3,611)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk excels in its ticket creation user experience, scoring 8.9, while Callbell, although strong, scores slightly lower at 8.8. Reviewers mention that Freshdesk's interface is intuitive, making it easier for teams to manage incoming tickets efficiently.
- Reviewers mention that Callbell shines in its communication features, particularly with pop-up chat and notifications, both scoring 9.7. Users on G2 appreciate the seamless integration of these features, enhancing real-time customer engagement compared to Freshdesk's scores of 8.8 and 8.7 respectively.
- G2 users highlight that Callbell offers superior ease of setup and administration, with scores of 9.5 and 9.8, while Freshdesk scores 8.6 in both areas. Users report that Callbell's onboarding process is straightforward, allowing teams to get started quickly without extensive training.
- Reviewers mention that Freshdesk's multi-channel coverage is rated at 8.4, which is lower than Callbell's performance in this area. Users say that Callbell provides a more comprehensive approach to managing customer interactions across various platforms, making it a preferred choice for businesses focused on omnichannel support.
- Users report that Callbell's generative AI features, particularly in AI text generation and summarization, score higher at 8.3 and 8.1 respectively, compared to Freshdesk's lower scores of 7.8 and 7.9. Reviewers mention that these advanced AI capabilities help streamline customer interactions and improve response times.
- Users on G2 highlight that Freshdesk's knowledge base feature scores 8.7, which is competitive, but Callbell's knowledge base and customer profiles score higher at 8.9. Reviewers mention that Callbell's knowledge base is more user-friendly and offers better search functionality, enhancing the self-service experience for customers.
Pricing
Entry-Level Pricing
Callbell
No pricing availableFreshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
Free Trial
Callbell
No trial information availableFreshdesk
Free Trial is available
Ratings
Meets Requirements
9.3
15
8.6
3,176
Ease of Use
9.5
16
8.8
3,198
Ease of Setup
9.5
10
8.6
2,259
Ease of Admin
9.8
9
8.7
2,153
Quality of Support
9.0
15
8.7
3,075
Has the product been a good partner in doing business?
9.8
9
8.8
2,078
Product Direction (% positive)
10.0
15
8.8
3,151
Features by Category
Ticket and Case Management
Not enough data
8.9
2218
|
Verified
Not enough data
8.8
2226
|
Verified
Not enough data
8.5
2139
|
Verified
Not enough data
8.5
2033
|
Verified
Not enough data
8.3
1797
|
Verified
Not enough data
8.5
2085
|
Verified
Not enough data
8.7
2007
|
Verified
Not enough data
8.2
1371
|
Verified
Generative AI
Not enough data
7.3
330
Not enough data
7.4
327
Agentic AI - Help Desk
Not enough data
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Communication Channels
Not enough data
8.6
1921
|
Verified
Not enough data
8.9
2068
|
Verified
Not enough data
8.4
1312
|
Verified
Not enough data
8.0
1193
|
Verified
Not enough data
7.9
940
|
Verified
Platform
Not enough data
8.0
1156
|
Verified
9.2
12
|
Verified
8.1
1663
|
Verified
Not enough data
8.6
1546
|
Verified
Not enough data
8.2
1141
|
Verified
Not enough data
8.0
1861
|
Verified
Not enough data
8.3
1960
|
Verified
Channels
Not enough data
8.3
353
Not enough data
7.9
332
Not enough data
7.5
323
Design
Not enough data
8.2
330
Not enough data
7.8
335
Not enough data
8.2
355
Not enough data
8.3
341
Not enough data
8.4
331
Generative AI
Not enough data
7.7
265
Not enough data
7.7
265
Usability
Not enough data
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Reporting
Not enough data
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Generative AI
Not enough data
7.5
182
Not enough data
7.6
182
Conversational Platform
Not enough data
8.3
433
Not enough data
8.3
379
Not enough data
8.3
371
Not enough data
8.4
307
Support Automation
Not enough data
8.4
388
Not enough data
8.4
409
Not enough data
8.2
372
Not enough data
8.2
313
Generative AI
Not enough data
7.4
208
Not enough data
7.4
205
Generative AI
Not enough data
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Communication
9.7
12
|
Verified
8.8
584
|
Verified
9.7
12
|
Verified
8.7
601
|
Verified
8.8
12
8.7
495
|
Verified
9.3
12
|
Verified
8.5
199
Not enough data
8.2
202
Internal Use
9.2
12
|
Verified
8.1
1663
|
Verified
9.7
12
|
Verified
8.6
204
8.9
12
8.1
186
8.9
12
8.8
560
|
Verified
9.4
12
|
Verified
8.8
520
|
Verified
9.4
11
|
Verified
8.6
549
|
Verified
Generative AI
Not enough data
7.9
144
Self-Service Experience
Not enough data
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Self-Service Platform
Not enough data
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Agentic AI - Customer Self-Service
Not enough data
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Generative AI
Not enough data
8.2(won by default)
80
Not enough data
8.1(won by default)
80
Process
Not enough data
8.6(won by default)
163
Not enough data
9.3(won by default)
483
Not enough data
8.6(won by default)
374
Channels
Not enough data
9.2(won by default)
479
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
340
Not enough data
8.2(won by default)
55
Insight
Not enough data
8.6(won by default)
382
Not enough data
8.7(won by default)
170
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
446
Generative AI
Not enough data
7.7
87
Not enough data
7.7
86
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Automation
Not enough data
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Autonomy
Not enough data
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Callbell and Freshdesk are categorized as Live Chat
Unique Categories
Callbell has no unique categories
Reviews
Reviewers' Company Size
Callbell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
43.8%
Professional Training & Coaching
6.3%
Plastics
6.3%
Online Media
6.3%
Luxury Goods & Jewelry
6.3%
Other
31.3%
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Alternatives
Discussions
Callbell has no discussions with answers
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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