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Compare Calabrio ONE and Talkdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (55.5% of reviews)
Mid-Market (60.4% of reviews)
Entry-Level Pricing
No pricing available
Free 25 Licenses Free to Start
Calabrio ONE
Star Rating
(377)4.5 out of 5
Market Segments
Mid-Market (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Calabrio ONETalkdesk
Star Rating
(2,499)4.4 out of 5
Market Segments
Mid-Market (60.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in providing a seamless user experience, particularly for customer service operations. Users appreciate the ability to manage calls and emails in one place, which enhances organization and response times, making it easier for agents to handle high volumes of support.
- Users say that Calabrio ONE stands out for its user-friendly interface, especially when it comes to checking schedules and managing tasks. Reviewers highlight how easy it is to adhere to plotted schedules, which is crucial for workforce management in call centers.
- According to verified reviews, Talkdesk's implementation process is notably quick and efficient. Users mention that agents can start taking calls with minimal training, thanks to the intuitive setup and flexible call routing options, which contribute to a smooth onboarding experience.
- Reviewers mention that while Calabrio ONE offers high accuracy in workforce management, some users find it less effective for real-time call monitoring compared to Talkdesk. The ability to access individual agent information and listen to calls is praised, but some feel it could be more integrated into daily operations.
- G2 reviewers highlight that Talkdesk's performance analysis and reporting features are particularly strong, with users noting the stability of call quality even during peak hours. This reliability is crucial for maintaining service levels and ensuring customer satisfaction.
- Users report that while Calabrio ONE has a solid support rating, Talkdesk slightly edges it out in terms of overall support quality. Reviewers appreciate the responsiveness and helpfulness of Talkdesk's support team, which enhances the overall user experience.
Pricing
Entry-Level Pricing
Calabrio ONE
No pricing availableTalkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
Calabrio ONE
No trial information availableTalkdesk
No trial information availableRatings
Meets Requirements
8.8
302
8.9
2,031
Ease of Use
9.0
310
9.1
2,041
Ease of Setup
8.6
217
8.8
1,065
Ease of Admin
8.5
142
8.9
932
Quality of Support
9.0
286
8.8
1,808
Has the product been a good partner in doing business?
8.8
143
8.9
916
Product Direction (% positive)
9.1
298
8.7
1,938
Features by Category
Dialing Options
Not enough data
9.2
320
Not enough data
9.2
294
Not enough data
8.5
10
Agent Tools
Not enough data
9.2
252
|
Verified
Not enough data
9.1
256
|
Verified
Not enough data
9.4
350
|
Verified
Automation
Not enough data
9.1
244
|
Verified
Not enough data
9.1
261
|
Verified
Not enough data
8.9
226
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
9
Not enough data
8.5
9
AI Capabilities - Auto Dialer
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Administration
Not enough data
9.1
167
Not enough data
9.1
160
Not enough data
9.1
163
Knowledge Management
Not enough data
9.2
162
Not enough data
9.1
159
Not enough data
9.2
164
Compliance
Not enough data
9.2
161
Not enough data
9.2
157
Not enough data
9.2
160
Not enough data
9.1
158
Customer Support
Not enough data
9.1
161
Not enough data
9.1
155
Not enough data
9.0
151
Data Security
Not enough data
9.2
148
Not enough data
9.2
149
Not enough data
9.3
157
Not enough data
9.3
145
Administration
Not enough data
9.1
168
Not enough data
9.3
180
Not enough data
9.2
187
Generative AI
Not enough data
8.7
50
Quality Assurance
9.3
75
9.2
372
8.9
74
9.0
343
9.0
76
8.9
380
Engagement
8.7
77
9.1
358
9.2
75
9.2
381
9.1
73
9.0
369
Performance
8.6
69
9.0
363
9.2
75
9.2
365
Generative AI
9.3
23
8.9
80
9.1
23
8.6
79
Channels
Not enough data
9.2
822
|
Verified
Not enough data
8.6
542
|
Verified
Not enough data
8.4
528
|
Verified
Not enough data
8.3
518
|
Verified
Not enough data
8.5
549
|
Verified
Generative AI
Not enough data
8.2
183
Functions
Not enough data
8.9
963
|
Verified
Not enough data
9.0
983
|
Verified
Not enough data
9.0
835
|
Verified
Not enough data
8.7
577
|
Verified
Not enough data
8.8
592
|
Verified
Not enough data
9.1
717
|
Verified
Not enough data
8.9
714
Not enough data
8.9
660
|
Verified
Agentic AI - Contact Center
Not enough data
8.2
29
Not enough data
8.6
29
Not enough data
8.3
29
Not enough data
8.3
29
Administrative
Not enough data
8.8
912
|
Verified
Not enough data
9.1
930
|
Verified
Not enough data
8.8
1018
|
Verified
Not enough data
9.1
716
|
Verified
Not enough data
8.8
578
|
Verified
ServiceNow Apps
Not enough data
9.4
43
Not enough data
9.4
42
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
9.1
146
|
Verified
9.3
259
|
Verified
8.9
147
|
Verified
9.1
240
|
Verified
9.2
148
|
Verified
8.8
209
|
Verified
8.8
140
|
Verified
8.9
218
|
Verified
8.3
137
8.8
214
|
Verified
Administration
8.7
145
|
Verified
9.0
237
|
Verified
8.9
145
|
Verified
9.2
255
|
Verified
8.7
149
|
Verified
9.2
258
|
Verified
8.9
147
|
Verified
8.7
208
|
Verified
8.8
145
|
Verified
9.0
215
|
Verified
Feedback Management
8.6
23
Not enough data
8.5
23
Not enough data
8.5
26
Not enough data
Feedback Analysis
8.3
23
Not enough data
7.2
23
Not enough data
7.6
20
Not enough data
Feedback Sources
8.5
16
Not enough data
8.2
17
Not enough data
8.1
14
Not enough data
8.1
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.3
187
Not enough data
7.9
196
Not enough data
8.8
218
Not enough data
8.9
220
Not enough data
9.0
220
Not enough data
8.9
210
Not enough data
8.8
212
Generative AI
Not enough data
7.7
97
Workforce Management
Not enough data
9.1
218
Not enough data
8.9
210
Call Center Infrastructure (CCI)
Not enough data
8.3
21
Not enough data
8.4
21
Not enough data
8.9
21
Not enough data
8.9
21
Administrative
Not enough data
9.2
222
Not enough data
8.9
225
Customer Support
Not enough data
8.3
69
Not enough data
8.2
70
Not enough data
8.2
70
Automation
Not enough data
8.1
69
Not enough data
8.3
69
Not enough data
8.2
69
Artificial Intelligence
Not enough data
8.1
70
Not enough data
8.3
69
Not enough data
8.1
67
Generative AI
Not enough data
8.6
16
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.7
34
Not enough data
8.0
35
Not enough data
8.0
35
Not enough data
8.3
36
Not enough data
8.4
34
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
34
Not enough data
8.3
34
Not enough data
8.1
34
Not enough data
8.5
39
Automation
Not enough data
8.0
38
Not enough data
8.3
35
Not enough data
8.0
34
Autonomy
Not enough data
7.8
33
Not enough data
8.3
34
Not enough data
8.0
35
Not enough data
8.0
34
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.5
75
Not enough data
8.4
71
Not enough data
8.5
75
Not enough data
8.9
75
Not enough data
9.1
77
Not enough data
8.4
77
Not enough data
8.6
75
Not enough data
8.3
75
Not enough data
Workforce Management Platform Features
8.9
82
Not enough data
9.1
87
Not enough data
9.1
86
Not enough data
9.0
85
Not enough data
8.8
78
Not enough data
8.6
80
Not enough data
8.9
85
Not enough data
8.8
83
Not enough data
8.2
82
Not enough data
7.9
77
Not enough data
Categories
Categories
Shared Categories
Calabrio ONE and Talkdesk are categorized as Contact Center Quality Assurance, Speech Analytics, and Contact Center Workforce
Unique Categories
Talkdesk is categorized as AI Customer Support Agents, Contact Center Knowledge Base, ServiceNow Store Apps, Auto Dialer, Call Center Infrastructure (CCI), Contact Center, AI Voice Assistants, and Customer Service Automation
Reviews
Reviewers' Company Size
Calabrio ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
13.0%
Hospital & Health Care
11.6%
Financial Services
11.0%
Telecommunications
6.8%
Information Technology and Services
6.5%
Other
51.0%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.3%
Telecommunications
5.8%
Education Management
5.3%
Other
64.2%
Alternatives
Discussions
What is calabrio one smart desktop?
1 Comment
SK
It gives access to supervisors/managers to view agents screen activity, Eg:what agents see on their actual desktop/monitor.Read more
What is calabrio WFM?
1 Comment
MC
Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling...Read more
Calabrio ONE has no more discussions with answers
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
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