Introducing G2.ai, the future of software buying.Try now
Compare Builder.io and Help Scout 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Typewise
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Anima
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Zencoder.ai
Visit Website
At a Glance
Market Segments
Mid-Market (56.0% of reviews)
Small-Business (62.3% of reviews)
Entry-Level Pricing
Free
$0.00 5 Users Per Month
Builder.io
Star Rating
(26)4.6 out of 5
Market Segments
Mid-Market (56.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 6 pricing plansHelp Scout
Star Rating
(417)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansBuilder.io vs Help Scout
When assessing the two solutions, reviewers found Help Scout easier to use, set up, and administer. However, reviewers preferred doing business with Builder.io overall.
- Reviewers felt that Help Scout meets the needs of their business better than Builder.io.
- When comparing quality of ongoing product support, reviewers felt that Help Scout is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Builder.io over Help Scout.
Pricing
Entry-Level Pricing
Builder.io
Fusion Free
Free
For individuals looking to explore
- 1 Space
- Up to 10 users
- 75 monthly Agent Credits (25 daily limit)
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Free Trial
Builder.io
Free Trial is available
Help Scout
Free Trial is available
Ratings
Meets Requirements
8.6
23
8.7
315
Ease of Use
7.8
23
9.2
319
Ease of Setup
8.7
13
9.2
163
Ease of Admin
8.5
11
9.1
163
Quality of Support
8.9
22
9.1
289
Has the product been a good partner in doing business?
9.7
10
9.1
156
Product Direction (% positive)
9.5
23
8.2
303
Features by Category
Ticket and Case Management
Not enough data
9.2
175
|
Verified
Not enough data
9.2
174
|
Verified
Not enough data
8.6
188
|
Verified
Not enough data
8.6
164
Not enough data
Feature Not Available
Not enough data
8.7
176
|
Verified
Not enough data
8.9
175
|
Verified
Not enough data
8.2
99
Generative AI
Not enough data
5.2
7
Not enough data
6.1
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Feature Not Available
Not enough data
9.2
166
|
Verified
Not enough data
7.7
101
|
Verified
Not enough data
7.7
61
Not enough data
6.8
28
|
Verified
Platform
Not enough data
7.5
39
Not enough data
7.7
90
|
Verified
Not enough data
8.6
104
|
Verified
Not enough data
8.5
78
|
Verified
Not enough data
8.1
144
|
Verified
Not enough data
8.2
151
|
Verified
Content
9.2
12
Not enough data
8.6
13
Not enough data
9.4
13
Not enough data
7.9
11
Not enough data
8.5
8
Not enough data
9.5
11
Not enough data
8.1
13
Not enough data
8.2
13
Not enough data
9.1
13
Not enough data
Design
8.7
9
Not enough data
8.6
11
Not enough data
8.9
9
Not enough data
9.6
12
Not enough data
Platform
9.0
12
Not enough data
9.2
11
Not enough data
9.6
9
Not enough data
8.3
13
Not enough data
9.4
13
Not enough data
9.1
11
Not enough data
7.9
12
Not enough data
9.2
13
Not enough data
Agentic AI - Web Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
9.7
10
Not enough data
8.6
7
Not enough data
8.1
6
Design
Not enough data
7.7
8
Not enough data
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
9.3
12
Not enough data
8.2
11
Not enough data
3.3
5
Not enough data
Development
7.7
15
Not enough data
9.3
14
Not enough data
8.0
11
Not enough data
6.3
8
Not enough data
Analytics
9.1
11
Not enough data
9.4
14
Not enough data
Agentic AI - Headless CMS
Not enough data
Not enough data
Page Customization
9.3
12
Not enough data
7.3
10
Not enough data
8.9
11
Not enough data
8.1
9
Not enough data
Page Optimization
7.6
7
Not enough data
9.4
12
Not enough data
7.1
8
Not enough data
8.5
9
Not enough data
Integrations
7.4
7
Not enough data
Feature Not Available
Not enough data
9.2
6
Not enough data
Generative AI
8.0
5
Not enough data
Agentic AI - Landing Page Builders
Not enough data
Not enough data
Conversational Platform
Not enough data
8.3
57
Not enough data
8.5
31
Not enough data
8.7
33
Not enough data
8.4
36
Support Automation
Not enough data
8.4
36
Not enough data
8.8
42
Not enough data
8.4
34
Not enough data
9.0
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Code Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.0
29
|
Verified
Not enough data
8.9
30
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
22
|
Verified
Not enough data
Feature Not Available
Internal Use
Not enough data
7.7
90
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
7.9
18
|
Verified
Not enough data
9.0
32
|
Verified
Not enough data
9.5
30
|
Verified
Not enough data
8.4
30
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.7
107
Not enough data
8.3
103
Not enough data
Feature Not Available
Not enough data
8.3
26
Not enough data
8.5
29
Self-Service Platform
Not enough data
8.8
28
Not enough data
8.7
31
Not enough data
Feature Not Available
Not enough data
8.7
29
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generation and Interpretation - AI App Builder
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generated Application Quality - AI App Builder
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Builder.io and Help Scout share no categories
Unique Categories
Builder.io is categorized as Landing Page Builders, Web Content Management, AI Code Generation, Headless CMS, and AI App Builder
Help Scout is categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Live Chat, Help Desk, Customer Self-Service, and Email Management
Reviews
Reviewers' Company Size
Builder.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
16.0%
Consumer Goods
12.0%
Computer Software
8.0%
Apparel & Fashion
8.0%
Consulting
4.0%
Other
52.0%
Computer Software
20.4%
Information Technology and Services
9.9%
Internet
7.6%
Marketing and Advertising
4.4%
Retail
4.2%
Other
53.4%
Discussions
Builder.io has no discussions with answers
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
