2026 Best Software Awards are here!See the list
Compare BOSSDesk and Freshservice 
Featured Products
At a Glance
Market Segments
Mid-Market (90.9% of reviews)
Mid-Market (62.2% of reviews)
Entry-Level Pricing
$39.00 1 Agent Month
$19.00
BOSSDesk
Star Rating
(12)4.1 out of 5
Market Segments
Mid-Market (90.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$39.00 1 Agent Month
Browse all 3 pricing plansFreshservice
Star Rating
(1,311)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in overall user satisfaction, boasting a significantly higher G2 Score compared to BOSSDesk. Users appreciate its intuitive interface and comprehensive feature set, which allows for seamless management of customer support and IT services.
- Users say that Freshservice's implementation process is notably quick and user-friendly, with many highlighting the intuitive onboarding wizard that simplifies setup. In contrast, while BOSSDesk is also described as easy to set up, it lacks the same level of user satisfaction in this area.
- Reviewers mention that Freshservice offers a versatile platform that supports multiple departments beyond IT, making it a valuable tool for organizations looking to consolidate their support systems. Users have noted the ability to customize workflows, which enhances its usability across various teams.
- According to verified reviews, Freshservice outshines BOSSDesk in terms of quality of support, with users rating it highly for responsiveness and helpfulness. In comparison, BOSSDesk's support is seen as adequate but not as robust, with some users expressing a desire for more comprehensive assistance.
- Users highlight that Freshservice's ticketing system is particularly strong, with features that streamline issue tracking and resolution. While BOSSDesk also has a user-friendly ticketing system, Freshservice's additional capabilities and integrations make it a more powerful choice for managing IT incidents.
- Reviewers note that Freshservice consistently receives positive feedback for its reporting and analytics features, which help organizations gain insights into their support processes. BOSSDesk, while functional, does not offer the same depth of reporting capabilities, which may limit its effectiveness for data-driven decision-making.
Pricing
Entry-Level Pricing
BOSSDesk
PROFESSIOL
$39.00
1 Agent Month
- Ticketing Dashboards & Reports SLA Magement Automatic Routing Incident Magement Self Service Portal Knowledge Base Mobile Application Remote Tools Service Catalog- Limited Plus everything for Essential
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Free Trial
BOSSDesk
No trial information availableFreshservice
Free Trial is available
Ratings
Meets Requirements
8.9
6
8.9
1,170
Ease of Use
8.8
7
9.2
1,173
Ease of Setup
Not enough data
8.8
956
Ease of Admin
Not enough data
9.0
957
Quality of Support
8.3
6
9.0
1,130
Has the product been a good partner in doing business?
Not enough data
9.1
932
Product Direction (% positive)
8.1
6
9.5
1,157
Features by Category
Administration
7.7
5
8.6
320
|
Verified
8.3
5
8.4
344
|
Verified
8.3
5
8.4
372
|
Verified
Service Desk
9.3
5
9.4
402
|
Verified
8.0
5
9.1
375
|
Verified
8.3
5
8.8
368
|
Verified
Management
8.7
5
8.5
311
|
Verified
9.3
5
8.9
317
|
Verified
8.3
5
8.8
281
|
Verified
7.3
5
8.5
285
|
Verified
8.0
5
8.1
228
|
Verified
Functionality
9.0
5
9.4
333
|
Verified
7.0
5
8.7
269
|
Verified
7.7
5
8.7
266
|
Verified
7.3
5
8.8
302
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.9
8
Not enough data
6.9
8
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
8.1
8
Not enough data
8.0
9
Monitoring
Not enough data
8.3
267
|
Verified
Not enough data
8.6
303
|
Verified
Not enough data
8.8
320
|
Verified
Not enough data
6.1
25
Management Tools
Not enough data
9.1
341
|
Verified
Not enough data
8.9
331
Not enough data
8.5
295
|
Verified
Generative AI
Not enough data
7.8
136
Not enough data
7.8
135
Agentic AI - Incident Management
Not enough data
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Generative AI
Not enough data
7.2
75
Self-Service Experience
Not enough data
8.4
137
Not enough data
8.7
132
Not enough data
7.1
112
Not enough data
7.6
114
Not enough data
8.2
133
Self-Service Platform
Not enough data
8.5
134
Not enough data
8.7
138
Not enough data
7.1
107
Not enough data
8.1
129
Agentic AI - Customer Self-Service
Not enough data
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Generative AI
Not enough data
7.7
70
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Incident Management
Not enough data
9.1
736
Not enough data
8.9
739
Not enough data
9.0
793
Not enough data
8.6
729
Not enough data
8.6
693
Reporting
Not enough data
8.6
774
Not enough data
8.2
637
Not enough data
8.2
616
Access & Usability
Not enough data
8.4
702
Not enough data
8.9
725
Not enough data
8.5
550
Not enough data
8.7
562
Agentic AI - Service Desk
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Analysis
Not enough data
7.6
175
Platform
Not enough data
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Security
Not enough data
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BOSSDesk and Freshservice are categorized as IT Service Management (ITSM) Tools
Unique Categories
BOSSDesk has no unique categories
Freshservice is categorized as IT Alerting, Incident Management, Enterprise IT Management, Service Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
BOSSDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer & Network Security
45.5%
Medical Practice
9.1%
Information Technology and Services
9.1%
Government Administration
9.1%
Consumer Services
9.1%
Other
18.2%
Information Technology and Services
19.6%
Computer Software
5.6%
Construction
4.4%
Education Management
3.6%
Hospital & Health Care
3.5%
Other
63.3%
Alternatives
Discussions
BOSSDesk has no discussions with answers
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
