# BOSSDesk Reviews **Vendor:** BOSS Solutions **Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Average Rating:** 4.1/5.0 **Total Reviews:** 11 ## About BOSSDesk BOSSDesk is an ITIL aligned Service/ Help Desk available both on the Cloud and On- Premise. It is an integrated ITSM solution and includes Incident, Asset, Change and Problem Management modules along with a powerful Service Catalog for enhanced Service Delivery. Automate manual processes using powerful workflows and ticket routing features , saving time and keeping costs down while providing an unparalleled customer experience. Learn more about BOSSDesk at www.boss-solutions.com ## BOSSDesk Reviews ### 1. Worked well at previous employer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about BOSSDesk?** I liked that it was fairly easy to setup and scanned our complete network. Boss assisted us getting started. I could close tickets out on my phone using the app. We were able to setup work flows for onboarding and exiting employees. It had a self help area and we could setup FAQs for other support folks. **What do you dislike about BOSSDesk?** It took some careful planning setting up some of the helpdesk categories and menu items in the begining. If I remember correctly, we got about half way through and decided to start over . **What problems is BOSSDesk solving and how is that benefiting you?** It generally helped things not get lost or forgotten in the inboxes, sticky notes and voicemail boxes of a very lean IT Team. Communication was leveled up between us and we got even more done. You could see who was doing what and manage your time better. Tickets would be routed to the correct people to resolve them and approvals could be routed to managers when purchases or security rights were in question. ### 2. Good customer support software Bossdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2021 **What do you like best about BOSSDesk?** The ticketing system is good & user-friendly—easy deployment with convenient features. ITIL Bossdesk software is an easy way to take charge of the IT company infrastructre for maximize processes & improving efficiency. I like the way the bossdesk presents all the information of logged tickets, incidents and events. And the different format & charts of export reports is most helpful for all. **What do you dislike about BOSSDesk?** Project Management features & MSSP mode are not available compared to another fresh service desk/ Zoho service desk solution. **What problems is BOSSDesk solving and how is that benefiting you?** We use Bossdesk solution to resolving tickets of Networking, different Cyber security products related and it helps to all of our customer's timely support with time entries & knowledge base documents. Also this tool gives visibility of our work & activity, we can track & manage all the support from one console itself. ### 3. Ticketing tool requirements **Rating:** 1.0/5.0 stars **Reviewed by:** Herbert B. | Retail Manager, Airlines/Aviation, Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2024 **What do you like best about BOSSDesk?** The ticketing and monitoring capabilities of BOSSDesk need to be improved. It needs to personalize the interface according to my preferences not allowing me to easily navigate and access the features. **What do you dislike about BOSSDesk?** Ive noticed that the BOSSDesk needs to increase the display of ticket details, which would helps me quickly identify customer needs. The minor inconvenience is that it doesnt automatically send event follow up emails. **What problems is BOSSDesk solving and how is that benefiting you?** There are areas where it falls short. The user interface needs to be more intuitive and user friendly as it is sometimes difficult to find functions. It lacks customization options which limits its flexibility in meeting business requirements. ### 4. BOSSDesk is all that and a bag of chips for an all around helpdesk solution **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn A. | Network Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 06, 2023 **What do you like best about BOSSDesk?** Ticketing and tracking of issues are the two most helpful features that I use **What do you dislike about BOSSDesk?** Interface needs an overhaul so that the different features and billets are better defined. **What problems is BOSSDesk solving and how is that benefiting you?** Ticketing, Inventory, Vendor contact & Tracking ### 5. The virtual Big Boss **Rating:** 4.5/5.0 stars **Reviewed by:** Kaviarasu K. | Technical Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2022 **What do you like best about BOSSDesk?** I like the way the boss desk presents the information about the event and incident which are logged by the customer to the support team members, the User interface was very easy to understand and it has almost all features required for an employee to request a service in an organization with Single sign-on. **What do you dislike about BOSSDesk?** The feature that needs to be improved was the details displayed on a ticket, while looking in a ticket it shows all messages from first to the last message dropped. this takes lot of time to identify the customer needs and replies **What problems is BOSSDesk solving and how is that benefiting you?** Interacting with the customers, resolving tickets, tracking the current status of queries, helping the user with the solution, sending POC and sop document related to the issue, assigning tickets, etc... ### 6. Best Ever Ticketing Tool.. **Rating:** 5.0/5.0 stars **Reviewed by:** Roshan J. | Technical Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2021 **What do you like best about BOSSDesk?** Bossdesk is a very excellent ticketing tool. In the last two years, we have been using this tool for our organizations. It will be most helpful to the organization support Team. Mostly I liked about this tool is managing help desk tickets and assets. **What do you dislike about BOSSDesk?** This tool needs to add more features in exporting the report because I will not generate multiple customers tickets on one excel sheet while selecting an advanced search filter. **What problems is BOSSDesk solving and how is that benefiting you?** We monitor this tool to know which customer is raising the ticket and which member to assign once customers submit the tickets. After that, our engineers take action that to resolve the Customer issue. Easy to log incident and service requests. Awesome software. ### 7. BOSS DESK ticketing tool **Rating:** 4.5/5.0 stars **Reviewed by:** NITIN K. | Senior Network Security Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 25, 2021 **What do you like best about BOSSDesk?** Bossdesk can share the ticket summary report in our mail. in the summary report, we can get various details like category distribution, source distribution, team distribution etc. **What do you dislike about BOSSDesk?** The boss desk does not share event follow-up emails or reminder mail to users. **Recommendations to others considering BOSSDesk:** The boss desk we can use for daily work routine reminders. **What problems is BOSSDesk solving and how is that benefiting you?** we using the boss desk as an internally ticketing tool. we are raising tickets for every customer query and can assign that ticket to the respective worker. it gives help to solve customer queries on priority. ### 8. BOSSDesk ticket portal **Rating:** 4.5/5.0 stars **Reviewed by:** Nitin K. | Technical Support engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2022 **What do you like best about BOSSDesk?** BOSSDesk gives dail reminder of tickets which employee needs to work . **What do you dislike about BOSSDesk?** Report statistics needs to be more clear based on Open, Closed, unassigned etc. **What problems is BOSSDesk solving and how is that benefiting you?** BOSSDesk helps employees to work on daily schedule works by assigned ticket. It helps to reduce more work. ### 9. Ticket Logging System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2021 **What do you like best about BOSSDesk?** In this solution, we can log cases via mail, and also, we can set an escalation matrix for the same, after escalating from one person whom we need to notify that we can add in this tool. **What do you dislike about BOSSDesk?** Sometimes this solution violates the SLA after taking proper actions and providing tasks for the same. It's a little bit slower than others. BossDesk team should work on slowness. **What problems is BOSSDesk solving and how is that benefiting you?** We are using the BossDesk Ticketing Tool, which gives us proper visibility of our work. We can track our activities with this solution and manage all the support from one console itself. ### 10. Bossdesk is a good ticketing tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Dhanashree D. | Technical Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2021 **What do you like best about BOSSDesk?** Turning emails into tickets makes this product very useful. We can create templates for specific tasks so that it auto-fills the reply. **What do you dislike about BOSSDesk?** Sometimes it gets very slow and the UI also can be improved **What problems is BOSSDesk solving and how is that benefiting you?** Helpdesk ticket management, tracking tickets, customer support and employee support. ### 11. Satisfy ticketing tool solution requirements **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2021 **What do you like best about BOSSDesk?** Having the best customization options like we can categorize tickets agent-wise or team-wise. Filter tickets with status like In progress, On-hold or closed. Custom Dashboard **What do you dislike about BOSSDesk?** Not supported on Linux and MAC platform Not having that much capabilities for integration like jira **What problems is BOSSDesk solving and how is that benefiting you?** Having more user friendly User Interface Helps in create and tracking tickets till solution ## BOSSDesk Discussions - [What is BOSSDesk used for?](https://www.g2.com/discussions/what-is-bossdesk-used-for) - [How can we download customised report?](https://www.g2.com/discussions/how-can-we-download-customised-report) - 1 upvote - [can we dawnload customize reports in BOSSDesk?](https://www.g2.com/discussions/can-we-dawnload-customize-reports-in-bossdesk) - 1 upvote - [View BOSSDesk pricing details and edition comparison](https://www.g2.com/products/bossdesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+10%3A48%3A07+-0500&secure%5Bsession_id%5D=3835d670-43db-4417-a2dd-39a9850436a7&secure%5Btoken%5D=fb9f4c544fda353ce4ae65500c915f47f08977f8826851dd2e38b61479c661fb&format=llm_user) ## BOSSDesk Features **Administration** - Change Management - Asset Management - Reports & Analytics **Service Desk** - Help Desk - Incident Reports - Process Workflow **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top BOSSDesk Alternatives - [SysAid](https://www.g2.com/products/sysaid/reviews) - 4.5/5.0 (709 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,285 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - 4.3/5.0 (766 reviews)