BOSSDesk Reviews & Product Details

I liked that it was fairly easy to setup and scanned our complete network. Boss assisted us getting started. I could close tickets out on my phone using the app. We were able to setup work flows for onboarding and exiting employees. It had a self help area and we could setup FAQs for other support folks. Review collected by and hosted on G2.com.

It took some careful planning setting up some of the helpdesk categories and menu items in the begining. If I remember correctly, we got about half way through and decided to start over . Review collected by and hosted on G2.com.

The ticketing system is good & user-friendly—easy deployment with convenient features. ITIL Bossdesk software is an easy way to take charge of the IT company infrastructre for maximize processes & improving efficiency.

I like the way the bossdesk presents all the information of logged tickets, incidents and events. And the different format & charts of export reports is most helpful for all. Review collected by and hosted on G2.com.

Project Management features & MSSP mode are not available compared to another fresh service desk/ Zoho service desk solution. Review collected by and hosted on G2.com.

The ticketing and monitoring capabilities of BOSSDesk need to be improved. It needs to personalize the interface according to my preferences not allowing me to easily navigate and access the features. Review collected by and hosted on G2.com.

Ive noticed that the BOSSDesk needs to increase the display of ticket details, which would helps me quickly identify customer needs. The minor inconvenience is that it doesnt automatically send event follow up emails. Review collected by and hosted on G2.com.

When it comes to field service management, BOSSDesk offers great features and is affordable too. It comes with asset management and help desk features. It is also accessible 24/7 and has been very helpful. Review collected by and hosted on G2.com.

So BOSSDesk has met our needs and no complaints. Review collected by and hosted on G2.com.

Ticketing and tracking of issues are the two most helpful features that I use Review collected by and hosted on G2.com.

Interface needs an overhaul so that the different features and billets are better defined. Review collected by and hosted on G2.com.

I like the way the boss desk presents the information about the event and incident which are logged by the customer to the support team members, the User interface was very easy to understand and it has almost all features required for an employee to request a service in an organization with Single sign-on. Review collected by and hosted on G2.com.

The feature that needs to be improved was the details displayed on a ticket, while looking in a ticket it shows all messages from first to the last message dropped. this takes lot of time to identify the customer needs and replies Review collected by and hosted on G2.com.

Bossdesk is a very excellent ticketing tool. In the last two years, we have been using this tool for our organizations. It will be most helpful to the organization support Team. Mostly I liked about this tool is managing help desk tickets and assets. Review collected by and hosted on G2.com.

This tool needs to add more features in exporting the report because I will not generate multiple customers tickets on one excel sheet while selecting an advanced search filter. Review collected by and hosted on G2.com.

Bossdesk can share the ticket summary report in our mail. in the summary report, we can get various details like category distribution, source distribution, team distribution etc. Review collected by and hosted on G2.com.

The boss desk does not share event follow-up emails or reminder mail to users. Review collected by and hosted on G2.com.

BOSSDesk gives dail reminder of tickets which employee needs to work . Review collected by and hosted on G2.com.

Report statistics needs to be more clear based on Open, Closed, unassigned etc. Review collected by and hosted on G2.com.

In this solution, we can log cases via mail, and also, we can set an escalation matrix for the same, after escalating from one person whom we need to notify that we can add in this tool. Review collected by and hosted on G2.com.

Sometimes this solution violates the SLA after taking proper actions and providing tasks for the same. It's a little bit slower than others. BossDesk team should work on slowness. Review collected by and hosted on G2.com.