Compare BoldDesk and Fin by Intercom 
At a Glance
Market Segments
Small-Business (54.3% of reviews)
Small-Business (58.5% of reviews)
Entry-Level Pricing
Starting at $99.00 5 Agents
$0.99 1 Outcome
BoldDesk
Star Rating
(116)4.5 out of 5
Market Segments
Small-Business (54.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $99.00 5 Agents
Free Trial is available
Browse all 5 pricing plansFin by Intercom
Star Rating
(3,818)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a human-like interaction, with users appreciating its quick and comprehensive responses. Many find it refreshing compared to typical AI chatbots that often provide vague answers.
- Users say BoldDesk stands out for its excellent customer service and ease of setup. Reviewers highlight how the platform's automations save time and ensure consistent answers, making it a reliable choice for teams looking for efficiency.
- According to verified reviews, Fin by Intercom has a significantly higher G2 Score, indicating overall user satisfaction. Users frequently mention that it effectively handles customer inquiries without merely passing them off to human agents.
- Reviewers mention that while BoldDesk offers a comfortable user interface and strong customization options, it may not match the depth of AI capabilities found in Fin by Intercom, which is particularly noted for its advanced AI customer support features.
- G2 reviewers highlight that both products have similar star ratings, but Fin by Intercom's larger volume of recent reviews suggests a more consistent user experience, with many praising its ability to genuinely assist users.
- Users report that while BoldDesk provides a solid helpdesk experience with features like pre-canned responses, Fin by Intercom's AI capabilities are often seen as more robust, making it a better fit for businesses that prioritize advanced digital customer service.
Pricing
Entry-Level Pricing
BoldDesk
One Plan. All Features You Need
Starting at $99.00
5 Agents
BoldDesk offers simple agent-based pricing with all features included.
5 agents – $99/month
10 agents – $199/month
25 agents – $349/month
50 agents – $499/month
75 agents – $749/month
100 agents – $999/month
The complete AI-first support platform — ticketing, live chat, omnichannel messaging, knowledge base, automation, reporting, and integrations — all included in one simple plan.
- Ticketing System
- Email Ticketing
- Workflow automation
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
BoldDesk
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
8.6
84
8.7
2,877
Ease of Use
8.8
106
8.9
2,908
Ease of Setup
8.7
77
8.4
1,510
Ease of Admin
8.6
58
8.6
1,340
Quality of Support
9.2
82
8.6
2,773
Has the product been a good partner in doing business?
8.7
58
8.8
1,336
Product Direction (% positive)
9.4
81
8.8
2,729
Features by Category
Ticket and Case Management
9.2
70
8.6
1102
|
Verified
9.0
70
8.8
1122
|
Verified
8.7
69
8.7
1100
|
Verified
8.8
68
8.6
1151
|
Verified
8.4
69
8.3
681
|
Verified
8.8
68
8.8
1138
|
Verified
8.9
68
8.8
1063
|
Verified
8.6
68
8.6
964
|
Verified
Generative AI
7.9
54
8.3
249
8.0
55
8.2
249
Agentic AI - Help Desk
8.1
18
7.8
62
8.1
18
8.3
62
8.0
18
7.9
62
Communication Channels
9.0
69
8.8
894
|
Verified
8.9
67
8.8
1093
|
Verified
8.1
50
9.4
1269
|
Verified
7.9
49
8.3
812
Feature Not Available
7.6
523
Platform
8.0
61
8.1
722
|
Verified
8.5
66
8.2
1270
|
Verified
9.0
70
8.7
826
|
Verified
8.6
64
8.7
791
|
Verified
8.3
68
8.1
1018
|
Verified
8.5
68
8.2
1019
|
Verified
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Feature Not Available
Not enough data
8.9
29
Not enough data
8.7
29
Not enough data
Knowledge Management
9.2
28
Not enough data
9.1
27
Not enough data
8.9
28
Not enough data
Compliance
8.9
28
Not enough data
9.0
27
Not enough data
9.3
26
Not enough data
8.8
27
Not enough data
Customer Support
9.1
28
Not enough data
9.2
28
Not enough data
Feature Not Available
Not enough data
Data Security
8.8
27
Not enough data
8.9
26
Not enough data
9.1
27
Not enough data
8.9
28
Not enough data
Administration
8.7
27
Not enough data
9.0
28
Not enough data
9.1
28
Not enough data
Generative AI
8.8
26
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.4
30
8.8
229
8.5
30
8.3
218
7.8
29
Feature Not Available
Design
8.6
29
Feature Not Available
8.3
30
Feature Not Available
8.7
29
8.7
230
8.8
30
8.7
222
8.6
29
8.6
215
Generative AI
8.1
25
Feature Not Available
8.3
25
8.2
85
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Pages
8.5
33
Not enough data
8.7
33
Not enough data
8.6
33
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
Knowledge Dissemination
8.6
31
Not enough data
8.8
32
Not enough data
8.6
32
Not enough data
8.8
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Knowledge Base
8.9
12
Not enough data
8.8
13
Not enough data
8.6
13
Not enough data
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
Not enough data
8.8
597
Not enough data
8.8
587
Not enough data
9.0
589
Not enough data
8.8
558
Not enough data
8.6
478
Platform
Not enough data
9.5
616
Not enough data
8.9
584
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
142
Conversational Platform
9.5
11
8.7
1058
9.1
11
8.7
839
9.1
11
8.7
858
9.1
11
9.0
779
Support Automation
9.8
11
8.6
859
9.5
11
8.7
901
8.9
11
8.5
519
9.2
11
8.8
813
Generative AI
9.7
11
Feature Not Available
9.8
11
8.4
155
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Automation
Not enough data
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Artificial Intelligence
Not enough data
8.5
201
Not enough data
8.6
193
Not enough data
8.5
204
Generative AI
9.2
16
8.3
297
9.3
16
8.3
295
9.2
16
Feature Not Available
Communication
9.4
17
9.2
1443
|
Verified
9.3
17
8.9
1451
|
Verified
9.2
17
8.7
1192
|
Verified
8.9
17
9.1
1358
|
Verified
8.9
17
8.2
595
Internal Use
8.5
66
8.2
1270
|
Verified
8.8
17
8.7
1095
|
Verified
8.8
17
8.2
1043
|
Verified
9.2
17
8.7
1251
|
Verified
9.4
17
8.9
1321
|
Verified
9.2
17
8.6
1289
|
Verified
Generative AI
8.6
28
8.2
94
Self-Service Experience
8.5
31
9.0
657
8.5
31
8.9
653
Feature Not Available
Feature Not Available
8.5
30
8.2
491
8.8
30
8.4
536
Self-Service Platform
8.6
32
8.7
532
8.8
31
8.8
540
7.6
28
8.4
482
8.7
29
8.6
524
Agentic AI - Customer Self-Service
9.4
11
7.4
47
8.9
11
7.9
47
9.1
11
7.4
47
9.1
11
7.9
49
8.8
11
8.1
51
8.8
11
7.5
48
9.1
11
7.5
47
Generative AI
10.0(won by default)
10
Feature Not Available
9.8(won by default)
10
Feature Not Available
Process
9.8(won by 0.5)
10
9.3
89
9.7(won by 0.7)
10
9.0
86
9.8(won by 0.2)
10
9.6
89
Channels
9.8(won by 0.4)
10
9.4
89
9.3(won by 0.5)
10
8.8
88
9.5(tied score)
10
9.5(tied score)
91
9.7(won by 1.4)
10
8.3
81
9.8(won by 1.0)
10
8.8
83
Insight
9.7(won by 0.6)
10
9.1
86
10.0(won by 0.8)
10
9.2
88
10.0(won by 1.2)
10
8.8
83
9.8(won by 0.5)
10
9.3
83
Generative AI
8.3
18
Feature Not Available
8.2
18
7.4
17
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.8
190
Not enough data
7.9
195
Not enough data
7.8
167
Not enough data
8.5
188
Not enough data
8.0
161
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.5
158
Not enough data
7.9
160
Not enough data
7.9
171
Not enough data
8.5
187
Automation
Not enough data
8.3
191
Not enough data
8.0
163
Not enough data
7.2
156
Autonomy
Not enough data
7.6
162
Not enough data
7.7
163
Not enough data
7.2
161
Not enough data
7.7
166
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BoldDesk and Fin by Intercom are categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
BoldDesk is categorized as Knowledge Base, Complaint Management, Contact Center Knowledge Base, and Multilingual Customer Support
Fin by Intercom is categorized as Customer Service Automation, AI Agents For Business Operations, Digital Adoption Platform, Conversational Marketing, Chatbots, and Conversational Interface Agents
Reviews
Reviewers' Company Size
BoldDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.7%
Computer Software
18.9%
Hospital & Health Care
5.4%
Non-Profit Organization Management
4.5%
Manufacturing
3.6%
Other
46.8%
Computer Software
26.5%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Alternatives
Discussions
BoldDesk has no discussions with answers
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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