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Compare BoldDesk and Desk365 
Featured Products
At a Glance
Market Segments
Small-Business (53.3% of reviews)
Mid-Market (64.0% of reviews)
Entry-Level Pricing
Free 10 Momentum plan agents
$12.00
BoldDesk
Star Rating
(113)4.5 out of 5
Market Segments
Small-Business (53.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Momentum plan agents
Free Trial is available
Browse all 7 pricing plansDesk365
Star Rating
(26)4.8 out of 5
Market Segments
Mid-Market (64.0% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BoldDesk excels in user-friendliness, with many users highlighting its intuitive interface and customization options. One user mentioned, "It's very intuitive and straight-forward," which makes it a strong choice for small businesses looking for a straightforward helpdesk solution.
- Users say that Desk365 stands out for its quick setup and extensive features, allowing teams to get started in just hours rather than weeks. A reviewer noted, "Setting up Desk365 was a super easy process," which is a significant advantage for organizations needing to implement a helpdesk solution rapidly.
- According to verified reviews, BoldDesk offers competitive pricing, with a free entry-level option that appeals to small businesses. Users appreciate the value for money, stating that "Customer support is always fast and uses gifs to help understanding," which enhances the overall experience.
- Reviewers mention that Desk365 provides excellent customer support, often described as "quick to help" when questions arise. This level of support is crucial for mid-market companies that may require more assistance during their onboarding process.
- Users highlight that while BoldDesk has a solid performance in ticket management, Desk365 outperforms it in areas like workflow customization and SLA management, with users praising its ability to create tailored workflows that fit their specific needs.
- G2 reviewers indicate that while both products have their strengths, BoldDesk has a higher overall satisfaction score, suggesting that users find it to be a reliable partner in their helpdesk operations, despite some challenges in meeting complex requirements compared to Desk365's more robust feature set.
Pricing
Entry-Level Pricing
BoldDesk
BoldDesk® for Startups
Free
10 Momentum plan agents
Exclusive free program provides qualifying startups with 10 Momentum plan agents at no charge for the first year.
- Qualifying startups get free use of BoldDesk® for a period of 12 months
- 10 Agents at no charge
- All the features of the BoldDesk® "Momentum" plan
Free Trial
BoldDesk
Free Trial is available
Desk365
Free Trial is available
Ratings
Meets Requirements
8.6
83
9.3
20
Ease of Use
8.8
104
9.3
25
Ease of Setup
8.7
76
9.2
24
Ease of Admin
8.6
58
9.7
16
Quality of Support
9.2
81
9.8
20
Has the product been a good partner in doing business?
8.7
58
10.0
16
Product Direction (% positive)
9.4
80
10.0
19
Features by Category
Ticket and Case Management
9.2
70
9.3
19
9.0
70
9.1
19
8.7
68
9.4
18
8.8
68
9.2
19
8.4
69
8.9
18
8.8
68
9.4
19
8.9
68
9.2
19
8.6
68
8.8
18
Generative AI
7.9
54
8.4
17
8.0
55
7.9
17
Agentic AI - Help Desk
8.1
18
Not enough data
8.1
18
Not enough data
8.0
18
Not enough data
Communication Channels
9.0
69
8.9
18
8.9
67
9.3
19
8.1
50
8.0
18
7.9
49
Feature Not Available
Feature Not Available
Feature Not Available
Platform
8.0
61
7.5
17
8.5
66
8.9
18
9.0
69
9.2
18
8.7
63
8.9
18
8.3
68
7.3
18
8.5
68
7.9
18
Administration
Feature Not Available
Not enough data
8.9
29
Not enough data
8.7
29
Not enough data
Knowledge Management
9.2
28
Not enough data
9.1
27
Not enough data
8.9
28
Not enough data
Compliance
8.9
28
Not enough data
9.0
27
Not enough data
9.3
26
Not enough data
8.8
27
Not enough data
Customer Support
9.1
28
Not enough data
9.2
28
Not enough data
Feature Not Available
Not enough data
Data Security
8.8
27
Not enough data
8.9
26
Not enough data
9.1
27
Not enough data
8.9
28
Not enough data
Administration
8.7
27
Not enough data
9.0
28
Not enough data
9.1
28
Not enough data
Generative AI
8.8
26
Not enough data
Channels
8.4
30
Not enough data
8.5
30
Not enough data
7.8
29
Not enough data
Design
8.6
29
Not enough data
8.3
30
Not enough data
8.7
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
Generative AI
8.1
25
Not enough data
8.3
25
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Pages
8.5
33
Not enough data
8.7
33
Not enough data
8.6
33
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
Knowledge Dissemination
8.6
31
Not enough data
8.8
32
Not enough data
8.6
32
Not enough data
8.8
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
32
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Knowledge Base
8.9
12
Not enough data
8.8
13
Not enough data
8.6
13
Not enough data
Conversational Platform
9.5
11
Not enough data
9.1
11
Not enough data
9.1
11
Not enough data
9.1
11
Not enough data
Support Automation
9.8
11
Not enough data
9.5
11
Not enough data
8.9
11
Not enough data
9.2
11
Not enough data
Generative AI
9.7
11
Not enough data
9.8
11
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2
16
Not enough data
9.3
16
Not enough data
9.2
16
Not enough data
Communication
9.4
17
Not enough data
9.3
17
Not enough data
9.2
17
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
Internal Use
8.5
66
8.9
18
8.8
17
Not enough data
8.8
17
Not enough data
9.2
17
Not enough data
9.4
17
Not enough data
9.2
17
Not enough data
Generative AI
8.6
28
Not enough data
Self-Service Experience
8.5
31
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.5
30
Not enough data
8.8
30
Not enough data
Self-Service Platform
8.6
32
Not enough data
8.8
31
Not enough data
7.6
28
Not enough data
8.7
29
Not enough data
Agentic AI - Customer Self-Service
9.4
11
Not enough data
8.9
11
Not enough data
9.1
11
Not enough data
9.1
11
Not enough data
8.8
11
Not enough data
8.8
11
Not enough data
9.1
11
Not enough data
Generative AI
10.0(won by default)
10
Not enough data
9.8(won by default)
10
Not enough data
Process
9.8(won by default)
10
Not enough data
9.7(won by default)
10
Not enough data
9.8(won by default)
10
Not enough data
Channels
9.8(won by default)
10
Not enough data
9.3(won by default)
10
Not enough data
9.5(won by default)
10
Not enough data
9.7(won by default)
10
Not enough data
9.8(won by default)
10
Not enough data
Insight
9.7(won by default)
10
Not enough data
10.0(won by default)
10
Not enough data
10.0(won by default)
10
Not enough data
9.8(won by default)
10
Not enough data
Generative AI
8.3
18
Not enough data
8.2
18
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BoldDesk and Desk365 are categorized as Help Desk
Unique Categories
BoldDesk is categorized as Digital Customer Service Platforms, Knowledge Base, Shared Inbox, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Live Chat, Customer Self-Service, AI Customer Support Agents, and Multilingual Customer Support
Desk365 has no unique categories
Reviews
Reviewers' Company Size
BoldDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Desk365
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.1%
Computer Software
19.3%
Hospital & Health Care
5.5%
Non-Profit Organization Management
4.6%
Manufacturing
3.7%
Other
45.9%
Non-Profit Organization Management
12.0%
Logistics and Supply Chain
12.0%
Financial Services
12.0%
Real Estate
8.0%
Information Technology and Services
8.0%
Other
48.0%
Alternatives
Discussions
BoldDesk has no discussions with answers
Desk365 has no discussions with answers
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