G2 reviewers report that Bloomerang CRM excels in user-friendliness, with many users praising its intuitive interface that simplifies navigation. In contrast, while CiviCRM offers extensive customization options, some users find its interface less straightforward, which can lead to a steeper learning curve.
Users say that Bloomerang CRM's customer support is exceptional, often highlighting the responsiveness and helpfulness of the support team. On the other hand, CiviCRM users have noted that while support is available, it may not always be as prompt or comprehensive, which can be a drawback for those needing immediate assistance.
Reviewers mention that Bloomerang CRM's reporting features are robust and user-friendly, allowing for easy generation of insightful reports. CiviCRM, while capable, has received feedback indicating that its reporting tools can be more complex and less intuitive, which may hinder quick access to important data.
According to verified reviews, Bloomerang CRM's setup process is notably smooth, with users appreciating the straightforward onboarding experience. In contrast, CiviCRM's setup can be more challenging, with some users expressing frustration over the initial configuration and integration processes.
G2 reviewers highlight that Bloomerang CRM's Journey Automation feature is particularly beneficial for managing donor communications, making it easier to engage with constituents. CiviCRM, while offering flexibility in communication strategies, may require more manual effort to achieve similar results.
Users report that CiviCRM shines in its ability to scale and adapt to large databases, making it a strong choice for organizations with extensive records. However, Bloomerang CRM is often favored for its ease of use and quick access to information, which can be more beneficial for smaller organizations or those new to CRM systems.
What is the best way to request or recommend features for future development?
3 Comments
DV
If you are a current user at the top of the page there is a ? Icon that allows you to ask questions either via email or live chat. I have also used this for...Read more
Does Bloomerang integrate with QuickBooks?
3 Comments
JF
That capacity appears as an option embedded in the software.Read more
Do any of the reviewers of CiviCRM have integration with an ERP or Accounting solution (Quickbooks, Sage, Dynamics, etc.)?
2 Comments
JM
CiviCRM comes with integration with QuickBooks via .iif (Intuit Interchange Format) files. Bookkeeping transactions can also be exported as .csv files and...Read more
Are there any courses available to help non-current-users become more familiar with the system?
1 Comment
JM
There are online classes offered through CIVICRM.orgRead more
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