Compare BackBox and ServiceNow IT Operations Management 
At a Glance
Market Segments
Enterprise (43.6% of reviews)
Enterprise (66.3% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
BackBox
Star Rating
(165)4.5 out of 5
Market Segments
Enterprise (43.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 2 pricing plansServiceNow IT Operations Management
Star Rating
(184)4.4 out of 5
Market Segments
Enterprise (66.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Operations ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BackBox excels in simplifying the backup and management of network devices, making it a reliable choice for users who frequently engage in network tasks. Many users appreciate how it reduces repetitive tasks, allowing them to trust the software to handle configurations efficiently.
- Users say that ServiceNow IT Operations Management provides exceptional visibility into IT infrastructure, which is crucial for maintaining service reliability. The platform's Discovery feature automates asset tracking, helping teams quickly identify and resolve issues across complex systems.
- Reviewers mention that BackBox's ease of use is a standout feature, with many praising its intuitive interface that streamlines daily operations. Users find that the automation capabilities significantly cut down on the time spent on routine network activities.
- According to verified reviews, ServiceNow IT Operations Management is recognized for its powerful automation and real-time visibility, which help teams manage IT operations more effectively. Users highlight the platform's evolution to include cloud management and service mapping, enhancing its overall functionality.
- G2 reviewers note that while BackBox has a higher satisfaction rating in terms of support quality, ServiceNow IT Operations Management still offers solid support, though some users feel it could be improved. BackBox users appreciate the responsiveness and helpfulness of their support team, which contributes to a positive experience.
- Users highlight that both products have their strengths, but BackBox's focus on network device management and automation makes it particularly appealing for organizations looking to streamline their network operations. In contrast, ServiceNow's comprehensive IT operations capabilities cater to larger enterprises needing extensive service management features.
Pricing
Entry-Level Pricing
BackBox
Premium
Contact Us
Our premium package includes everything in our Standard license PLUS:
- Compliance Automation (CIS, NIST, DORA, etc)
- Compliance Monitoring
- Device Compliance Status
ServiceNow IT Operations Management
No pricing availableFree Trial
BackBox
No trial information availableServiceNow IT Operations Management
No trial information availableRatings
Meets Requirements
9.4
150
8.8
90
Ease of Use
9.2
151
8.1
148
Ease of Setup
8.8
140
7.7
131
Ease of Admin
9.1
96
8.4
46
Quality of Support
9.4
149
8.5
88
Has the product been a good partner in doing business?
9.5
93
8.7
48
Product Direction (% positive)
9.7
150
9.6
85
Features by Category
Configuration
8.9
64
Not enough data
9.6
67
Not enough data
9.5
69
Not enough data
Agentic AI - Network Automation Tools
8.2
15
Not enough data
7.7
21
Not enough data
7.4
9
Not enough data
Network
9.0
59
Not enough data
9.2
55
Not enough data
9.1
51
Not enough data
8.7
49
Not enough data
Logistics
8.9
47
Not enough data
9.1
45
Not enough data
9.3
48
Not enough data
Security - Network Automation
9.1
44
Not enough data
8.8
39
Not enough data
9.1
38
Not enough data
8.5
41
Not enough data
Functionality
8.7
68
Not enough data
9.1
65
Not enough data
9.5
73
Not enough data
9.2
67
Not enough data
7.3
56
Not enough data
Compatibility
9.1
70
Not enough data
9.4
71
Not enough data
8.9
63
Not enough data
Management
8.3
63
Not enough data
9.2
68
Not enough data
9.4
66
Not enough data
Agentic AI - Online Backup
7.2
6
Not enough data
7.2
6
Not enough data
7.3
5
Not enough data
6.4
6
Not enough data
6.9
6
Not enough data
7.2
6
Not enough data
Functionality
Not enough data
8.3
18
Not enough data
7.7
13
Not enough data
8.8
17
Issue Resolution
Not enough data
8.9
20
Not enough data
8.9
18
Not enough data
8.8
18
Management
Not enough data
9.1
22
Not enough data
9.2
15
Not enough data
9.0
15
Generative AI
Not enough data
7.2
9
Not enough data
7.4
9
Agentic AI - AIOps Platforms
Not enough data
7.8
10
Not enough data
7.5
8
Not enough data
8.7
13
Not enough data
7.6
9
Not enough data
7.0
9
Not enough data
7.6
9
Not enough data
8.5
8
Monitoring
Not enough data
8.8
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.0
10
Not enough data
8.0
11
Response
Not enough data
8.0
11
Not enough data
8.2
10
Not enough data
8.2
10
Agentic AI - Application Performance Monitoring (APM)
Not enough data
8.3
5
Not enough data
8.1
6
Not enough data
8.0
5
Not enough data
7.8
6
Not enough data
8.1
6
Performance
Not enough data
8.2
11
Not enough data
8.0
9
Functionality
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.2
10
Not enough data
7.6
12
Management
9.2
41
Not enough data
Feature Not Available
Not enough data
8.2
35
Not enough data
Feature Not Available
Not enough data
8.5
38
Not enough data
Monitoring
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Support
8.7
35
Not enough data
8.4
33
Not enough data
8.6
32
Not enough data
Agentic AI - Network Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.7
23
8.1
36
Platform
8.3
23
8.4
33
8.7
24
8.5
31
8.9
22
8.8
35
8.8
22
8.5
36
9.2
25
8.9
38
Security
8.3
24
8.5
31
8.8
21
8.2
32
9.1
22
7.8
31
9.2
23
8.9
34
9.2
25
8.9
36
Agentic AI - Enterprise IT Management
Not enough data
7.5
12
Not enough data
8.1
12
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.5
12
Not enough data
7.7
13
Not enough data
8.2
12
Categories
Categories
Shared Categories
BackBox and ServiceNow IT Operations Management are categorized as Enterprise IT Management
Unique Categories
BackBox is categorized as Network Automation Tools, Configuration Management, Network Management Tools, and Online Backup
ServiceNow IT Operations Management is categorized as Application Performance Monitoring (APM) and AIOps Platforms
Reviews
Reviewers' Company Size
BackBox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Operations Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.7%
Computer & Network Security
11.5%
Telecommunications
8.3%
Financial Services
7.1%
Banking
3.8%
Other
45.5%
Information Technology and Services
24.5%
Financial Services
8.4%
Hospital & Health Care
7.7%
Insurance
7.7%
Computer & Network Security
5.8%
Other
45.8%
Alternatives
Discussions
BackBox has no discussions with answers
ServiceNow IT Operations Management has no discussions with answers
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