# AzureDesk vs Freshdesk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshdesk excels in managing client support tickets effectively, with users appreciating its ability to organize tickets with updated statuses, making it easier to track and resolve issues. In contrast, AzureDesk, while also effective, is noted for its centralized ticket management, which helps keep conversations organized but may not offer the same level of automation in ticket flow configuration.
- **Users say** that Freshdesk's automation features, such as the ability to automatically create tickets for user issues, significantly enhance their workflow. AzureDesk users, however, highlight its user-friendly interface and seamless integration with Microsoft services, which contributes to a robust ticketing system but may lack some of the advanced automation capabilities found in Freshdesk.
- **Reviewers mention** that Freshdesk has a higher overall satisfaction score, reflecting its strong performance in areas like ease of use and setup. Users find the platform intuitive, while AzureDesk, despite its ease of navigation, may not match the same level of user satisfaction in these critical areas.
- **According to verified reviews** , Freshdesk's ticket creation and response user experiences are highly rated, with users enjoying features like customizable ticket types. AzureDesk also offers a solid user experience but is often praised for its ability to track defects and feature requests, which may appeal more to mid-market users.
- **G2 reviewers highlight** that Freshdesk's quality of support is a strong point, with users feeling well-supported during their use of the platform. AzureDesk, while also receiving positive feedback for its support, tends to shine in collaboration features, making it a good choice for teams that prioritize communication between QA, support, and development.
- **Users report** that Freshdesk's extensive review history and higher G2 score indicate a more established presence in the market, which can be reassuring for potential buyers. AzureDesk, with fewer reviews, may appeal to those looking for a simpler solution but might not provide the same level of community feedback and support that Freshdesk offers.



| | AzureDesk | Freshdesk | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 33 | 3,749 | 
| **Largest Market Segment** | Mid-Market (51.5% of reviews) | Small-Business (48.7% of reviews) | 
| **Entry Level Price** | No pricing available | $19.00 1 User per month billed annually Per Month | 

---
## Top Pros & Cons

### AzureDesk

Pros:
- Ease of Use (3 reviews)
- Management Centralization (2 reviews)

Cons:
- Interface Issues (1 reviews)
- Limited Customization (1 reviews)

### Freshdesk

Pros:
- Ease of Use (223 reviews)
- Features (158 reviews)

Cons:
- Missing Features (69 reviews)
- Limited Features (62 reviews)

---
## Ratings Comparison
| Rating | AzureDesk | Freshdesk | 
|---|---|---|
  | **Meets Requirements** | 9.0 (27 reviews) | 8.6 (3281 reviews) | 
  | **Ease of Use** | 9.4 (27 reviews) | 8.9 (3305 reviews) | 
  | **Ease of Setup** | 9.0 (17 reviews) | 8.6 (2361 reviews) | 
  | **Ease of Admin** | 9.3 (14 reviews) | 8.7 (2199 reviews) | 
  | **Quality of Support** | 9.1 (27 reviews) | 8.7 (3180 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.9 (14 reviews) | 8.8 (2122 reviews) | 
  | **Product Direction (% positive)** | 9.0 (23 reviews) | 8.8 (3250 reviews) | 

---
## Pricing

### AzureDesk

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **AzureDesk** | 8.9/10 | 21 |
| **Freshdesk** | 8.2/10 | 2595 |

#### Ticket and Case Management

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **Ticket creation user experience** | 9.0 (18 reviews) ✓ Verified | 8.9 (2253 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.9 (19 reviews) ✓ Verified | 8.8 (2266 reviews) ✓ Verified | 
| **Workflow** | 8.7 (17 reviews) ✓ Verified | 8.5 (2194 reviews) ✓ Verified | 
| **Response Automation** | 9.0 (15 reviews) ✓ Verified | 8.5 (2069 reviews) ✓ Verified | 
| **SLA Management** | 8.6 (14 reviews) ✓ Verified | 8.3 (1810 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.8 (17 reviews) ✓ Verified | 8.5 (2094 reviews) ✓ Verified | 
| **Ticket Collaboration** | 9.2 (17 reviews) ✓ Verified | 8.7 (2029 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.8 (12 reviews) ✓ Verified | 8.3 (1379 reviews) ✓ Verified | 

#### Generative AI

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (330 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (325 reviews) | 

#### Agentic AI - Help Desk

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (57 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (57 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (56 reviews) | 

#### Communication Channels

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **Customer Portal** | 8.7 (17 reviews) ✓ Verified | 8.6 (1927 reviews) ✓ Verified | 
| **Email to Case** | 9.1 (17 reviews) ✓ Verified | 8.9 (2090 reviews) ✓ Verified | 
| **Chat/Live Support** | Feature Not Available | 8.4 (1317 reviews) ✓ Verified | 
| **Social Integration** | Feature Not Available | 8.0 (1191 reviews) ✓ Verified | 
| **Voice** | Feature Not Available | 7.9 (936 reviews) ✓ Verified | 

#### Platform

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **Mobile User Support** | 8.6 (7 reviews) ✓ Verified | 8.1 (1160 reviews) ✓ Verified | 
| **Customization ** | 8.8 (7 reviews) ✓ Verified | 8.1 (1663 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.3 (7 reviews) ✓ Verified | 8.6 (1552 reviews) ✓ Verified | 
| **Integration** | 8.3 (8 reviews) ✓ Verified | 8.3 (1157 reviews) ✓ Verified | 
| **Reporting** | 9.1 (16 reviews) ✓ Verified | 8.0 (1882 reviews) ✓ Verified | 
| **Dashboards** | 8.9 (14 reviews) ✓ Verified | 8.3 (1968 reviews) ✓ Verified | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **AzureDesk** | N/A | N/A |
| **Freshdesk** | 8.0/10 | 405 |

#### Channels

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.4 (358 reviews) | 
| **Open Listening** | Not enough data | 8.0 (335 reviews) | 
| **Physical Media** | Not enough data | 7.5 (323 reviews) | 

#### Design

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.2 (331 reviews) | 
| **Create Content** | Not enough data | 7.8 (335 reviews) | 
| **Personalization** | Not enough data | 8.3 (356 reviews) | 
| **Inbound Identification** | Not enough data | 8.3 (344 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.4 (332 reviews) | 

#### Generative AI

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (263 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (263 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **AzureDesk** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 293 |

#### Usability

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.7 (263 reviews) | 
| **Supporting Documents** | Not enough data | 8.7 (259 reviews) | 
| **Two-Way Communication** | Not enough data | 8.8 (251 reviews) | 

#### Reporting

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.6 (245 reviews) | 
| **Trend Analysis** | Not enough data | 8.5 (241 reviews) | 
| **Performance Monitoring** | Not enough data | 8.6 (253 reviews) | 

#### Generative AI

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (178 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (178 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **AzureDesk** | N/A | N/A |
| **Freshdesk** | 8.3/10 | 269 |

#### Productivity Tools

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **Notes** | Not enough data | 8.9 (237 reviews) | 
| **Internal Discussion** | Not enough data | 8.7 (222 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.6 (225 reviews) | 
| **Workflows** | Not enough data | 8.7 (229 reviews) | 
| **Templates** | Not enough data | 8.7 (232 reviews) | 
| **Integrations** | Not enough data | 8.3 (209 reviews) | 
| **Tagging System** | Not enough data | 8.7 (227 reviews) | 

#### Analytics

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **Trends** | Not enough data | 8.3 (204 reviews) | 
| **Performance Tracking** | Not enough data | 8.5 (214 reviews) | 
| **Email Tracking** | Not enough data | 8.6 (212 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (12 reviews) | 
| **Decision Making** | Not enough data | 7.1 (14 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **AzureDesk** | N/A | N/A |
| **Freshdesk** | 8.1/10 | 500 |

#### Conversational Platform

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **Personalization** | Not enough data | 8.3 (432 reviews) | 
| **Omnichannel** | Not enough data | 8.3 (378 reviews) | 
| **Contextual Engagement** | Not enough data | 8.3 (371 reviews) | 
| **Proactive Engagement** | Not enough data | 8.4 (307 reviews) | 

#### Support Automation

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.4 (388 reviews) | 
| **Seamless Escalation** | Not enough data | 8.4 (408 reviews) | 
| **Transcripts** | Not enough data | 8.3 (373 reviews) | 
| **Self-Serve Support** | Not enough data | 8.2 (314 reviews) | 

#### Generative AI

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (207 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (203 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **AzureDesk** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 1887 |

#### Generative AI

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (116 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (114 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.6 (113 reviews) | 

#### Communication

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.8 (583 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.7 (601 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.7 (494 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | 8.5 (199 reviews) | 
| **Co-Browsing** | Not enough data | 8.2 (202 reviews) | 

####  Internal Use

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **Customization ** | 8.8 (7 reviews) ✓ Verified | 8.1 (1663 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.6 (203 reviews) | 
| **Lead Development** | Not enough data | 8.2 (186 reviews) | 
| **Knowledge Base** | Not enough data | 8.8 (558 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 8.8 (519 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.6 (547 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **AzureDesk** | N/A | N/A |
| **Freshdesk** | 8.1/10 | 1122 |

#### Generative AI

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.9 (139 reviews) | 

#### Self-Service Experience

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.7 (959 reviews) | 
| **Searchable Articles** | Not enough data | 8.6 (911 reviews) | 
| **Community Forums** | Not enough data | 8.3 (682 reviews) | 
| **Mobile Optimization** | Not enough data | 8.2 (238 reviews) | 
| **Personalization** | Not enough data | 8.4 (255 reviews) | 

#### Self-Service Platform

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **Branding** | Not enough data | 8.5 (253 reviews) | 
| **Automation** | Not enough data | 8.6 (260 reviews) | 
| **Artificial Intelligence** | Not enough data | 8.0 (220 reviews) | 
| **Integrations** | Not enough data | 8.4 (237 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (16 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (15 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (16 reviews) | 
| **Adaptive Learning** | Not enough data | 7.7 (17 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (17 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (16 reviews) | 
| **Decision Making** | Not enough data | 7.8 (16 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **AzureDesk** | N/A | N/A |
| **Freshdesk** | 8.7/10 | 532 |

#### Generative AI

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (79 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (79 reviews) | 

#### Process

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **Mentions** | Not enough data | 8.6 (163 reviews) | 
| **Tickets** | Not enough data | 9.3 (485 reviews) | 
| **Macros** | Not enough data | 8.6 (372 reviews) | 

#### Channels

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **Email** | Not enough data | 9.2 (480 reviews) | 
| **Social** | Not enough data | 8.7 (416 reviews) | 
| **Live Chat** | Not enough data | 8.8 (377 reviews) | 
| **Phone** | Not enough data | 8.5 (341 reviews) | 
| **Text** | Not enough data | 8.3 (59 reviews) | 

#### Insight

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **Surveys** | Not enough data | 8.6 (383 reviews) | 
| **Reporting** | Not enough data | 8.7 (170 reviews) | 
| **Visitor Activity** | Not enough data | 8.6 (374 reviews) | 
| **Help Desk** | Not enough data | 9.1 (446 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **AzureDesk** | N/A | N/A |
| **Freshdesk** | 7.7/10 | 91 |

#### Generative AI

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (87 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (85 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **AzureDesk** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 14 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.9 (9 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.5 (9 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.3 (9 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.5 (9 reviews) | 
| **Multilingual Support** | Not enough data | 8.0 (9 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.0 (9 reviews) | 
| **Feedback Collection** | Not enough data | 8.7 (10 reviews) | 
| **Escalation Handling** | Not enough data | 8.7 (10 reviews) | 
| **Workflow Optimization** | Not enough data | 8.5 (10 reviews) | 

#### Automation

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 9.3 (9 reviews) | 
| **Feedback Collection** | Not enough data | 8.7 (9 reviews) | 
| **Document Processing** | Not enough data | 9.1 (9 reviews) | 

#### Autonomy

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 6.9 (9 reviews) | 
| **Adaptive Responses** | Not enough data | 8.3 (9 reviews) | 
| **Task Execution** | Not enough data | 8.3 (9 reviews) | 
| **Problem Solving** | Not enough data | 8.0 (9 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **AzureDesk** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | AzureDesk | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)


**Unique to Freshdesk (9):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


---
## Reviewer Demographics

### By Company Size

| Segment | AzureDesk | Freshdesk | 
|---|---|---|
| **Small-Business** | 36.4% | 48.7% | 
| **Mid-Market** | 51.5% | 39.7% | 
| **Enterprise** | 12.1% | 11.6% | 

### By Industry

#### AzureDesk

- **Information Technology and Services:** 27.3%
- **Computer Software:** 12.1%
- **Computer & Network Security:** 6.1%
- **Education Management:** 6.1%
- **Management Consulting:** 6.1%
- **Food & Beverages:** 6.1%
- **Airlines/Aviation:** 3.0%
- **Alternative Medicine:** 3.0%
- **Computer Networking:** 3.0%
- **Higher Education:** 3.0%
- **Other:** 24.2%

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.8%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.8%
- **Retail:** 3.2%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.6%

---
## Alternatives

### Alternatives to AzureDesk

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6983 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7690 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7351 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3872 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [EngageBay](https://www.g2.com/products/engagebay/reviews) — 4.6/5 stars (679 reviews)

### Alternatives to Freshdesk

- [Front](https://www.g2.com/products/front/reviews) — 4.6/5 stars (2488 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6983 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3872 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7690 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7351 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2915 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)

---
## Top Discussions

### AzureDesk

- Title: [What does Azuredesk do?](https://www.g2.com/discussions/what-does-azuredesk-do) — 1 comment
  > **Top comment:** "Integration with other business apps: AzureDesk integrates with a wide range of other business apps, which can help businesses streamline their workflow and..."

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [What is the difference between freshdesk and Freshservice?](https://www.g2.com/discussions/what-is-the-difference-between-freshdesk-and-freshservice) — 2 comments
  > **Top comment:** "Freshdesk and Freshservice are both customer support and helpdesk software solutions developed by Freshworks Inc. These platforms cater to different aspects..."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/azuredesk-vs-freshdesk)