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Compare AzureDesk and Freshdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Small-Business (48.3% of reviews)
Entry-Level Pricing
No pricing available
$19.00 1 User per month billed annually Per Month
AzureDesk
Star Rating
(30)4.5 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AzureDeskFreshdesk
Star Rating
(3,620)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to AzureDesk. Users appreciate its clean, easy-to-use interface and robust automation features, which streamline ticket management and enhance productivity.
- According to verified reviews, Freshdesk has a much larger volume of feedback, with over 3,500 reviews compared to AzureDesk's 30. This suggests that Freshdesk's performance and user experience are more widely validated, giving potential buyers greater confidence in its capabilities.
- Users say that Freshdesk's multi-channel support and SLA tracking are standout features that help teams stay organized and responsive. In contrast, while AzureDesk offers a user-friendly interface and seamless integration with Microsoft services, it lacks the same level of comprehensive feedback and feature depth.
- Reviewers mention that Freshdesk's ticket management system is particularly effective, allowing teams to align tickets with the right agents and avoid duplication. AzureDesk, while praised for its automation capabilities, does not have the same level of recognition for its ticket handling efficiency.
- Users highlight that Freshdesk's shared inbox feature is invaluable for managing incoming support requests, making it easier for teams to collaborate. AzureDesk's ticketing system is noted for its robustness, but it may not offer the same collaborative tools that enhance team productivity.
- According to recent user feedback, both platforms have strong automation features, but Freshdesk's overall integration of these tools into daily workflows is seen as more effective. AzureDesk's automation is appreciated, yet it may not match the comprehensive support and user experience that Freshdesk provides.
Pricing
Entry-Level Pricing
AzureDesk
No pricing availableFreshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
AzureDesk
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
9.0
24
8.6
3,184
Ease of Use
9.4
24
8.8
3,207
Ease of Setup
9.2
14
8.6
2,266
Ease of Admin
9.3
14
8.7
2,154
Quality of Support
9.3
24
8.7
3,082
Has the product been a good partner in doing business?
9.9
14
8.8
2,078
Product Direction (% positive)
8.9
21
8.8
3,159
Features by Category
Ticket and Case Management
9.0
18
|
Verified
8.9
2224
|
Verified
9.1
18
|
Verified
8.8
2231
|
Verified
8.9
15
|
Verified
8.5
2146
|
Verified
9.0
15
|
Verified
8.5
2036
|
Verified
8.6
14
|
Verified
8.3
1800
|
Verified
8.8
17
|
Verified
8.5
2087
|
Verified
9.1
15
|
Verified
8.7
2009
|
Verified
8.8
12
|
Verified
8.2
1373
|
Verified
Generative AI
Not enough data
7.3
331
Not enough data
7.4
328
Agentic AI - Help Desk
Not enough data
7.1
59
Not enough data
6.9
59
Not enough data
7.2
59
Communication Channels
8.7
17
|
Verified
8.6
1923
|
Verified
9.1
17
|
Verified
8.9
2070
|
Verified
Feature Not Available
8.4
1313
|
Verified
Feature Not Available
8.0
1193
|
Verified
Feature Not Available
7.9
940
|
Verified
Platform
8.6
7
|
Verified
8.0
1154
|
Verified
8.8
7
|
Verified
8.1
1662
|
Verified
9.3
7
|
Verified
8.6
1545
|
Verified
8.3
8
|
Verified
8.2
1142
|
Verified
9.3
15
|
Verified
8.0
1864
|
Verified
8.9
14
|
Verified
8.3
1959
|
Verified
Channels
Not enough data
8.3
354
Not enough data
7.9
333
Not enough data
7.5
324
Design
Not enough data
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Generative AI
Not enough data
7.7
266
Not enough data
7.7
266
Usability
Not enough data
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Reporting
Not enough data
8.6
249
Not enough data
8.5
245
Not enough data
8.6
256
Generative AI
Not enough data
7.5
182
Not enough data
7.6
182
Conversational Platform
Not enough data
8.3
433
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Support Automation
Not enough data
8.4
389
Not enough data
8.4
409
Not enough data
8.2
373
Not enough data
8.2
314
Generative AI
Not enough data
7.4
209
Not enough data
7.4
206
Generative AI
Not enough data
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Communication
Not enough data
8.8
585
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
496
|
Verified
Not enough data
8.5
200
Not enough data
8.2
202
Internal Use
8.8
7
|
Verified
8.1
1662
|
Verified
Not enough data
8.6
204
Not enough data
8.1
186
Not enough data
8.8
560
|
Verified
Not enough data
8.8
520
|
Verified
Not enough data
8.6
548
|
Verified
Generative AI
Not enough data
7.9
144
Self-Service Experience
Not enough data
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Self-Service Platform
Not enough data
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Agentic AI - Customer Self-Service
Not enough data
7.8
19
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.4
18
Not enough data
7.7
18
Generative AI
Not enough data
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Process
Not enough data
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
374
Channels
Not enough data
9.2(won by default)
480
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Insight
Not enough data
8.6(won by default)
383
Not enough data
8.7(won by default)
172
Not enough data
8.6(won by default)
375
Not enough data
9.1(won by default)
447
Generative AI
Not enough data
7.7
88
Not enough data
7.7
87
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Automation
Not enough data
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Autonomy
Not enough data
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AzureDesk and Freshdesk are categorized as Help Desk
Unique Categories
AzureDesk has no unique categories
Reviews
Reviewers' Company Size
AzureDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.0%
Computer Software
13.3%
Management Consulting
6.7%
Education Management
6.7%
Manufacturing
3.3%
Other
40.0%
Information Technology and Services
17.0%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Alternatives
Discussions
What does Azuredesk do?
1 Comment
JF
Integration with other business apps: AzureDesk integrates with a wide range of other business apps, which can help businesses streamline their workflow and...Read more
AzureDesk has no more discussions with answers
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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