Compare Avaya Experience Platform and Invoca 
At a Glance
Market Segments
Enterprise (52.6% of reviews)
Small-Business (38.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Avaya Experience Platform
Star Rating
(181)4.1 out of 5
Market Segments
Enterprise (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Avaya Experience PlatformInvoca
Star Rating
(966)4.5 out of 5
Market Segments
Small-Business (38.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InvocaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Invoca excels in providing call attribution and conversation intelligence, which allows marketing and sales teams to gain valuable insights into customer interactions. Users appreciate how it helps them track calls from various marketing channels, optimizing their spending effectively.
- Users say that Avaya Experience Platform is recognized for its ease of use and flexibility, with many highlighting its robust features that are comparable to other leading solutions. Reviewers mention that it is straightforward to navigate, making it accessible for teams without extensive training.
- According to verified reviews, Invoca stands out with its high-quality support, receiving praise for responsiveness and helpfulness. Users feel that the support team is a strong partner in their business, which enhances their overall experience with the platform.
- Reviewers mention that while Avaya Experience Platform offers solid features, some users have faced challenges with implementation and setup. This can lead to a steeper learning curve for teams trying to integrate it into their existing workflows.
- G2 reviewers highlight that both platforms have similar scores for ease of use, but Invoca edges out with a slightly better rating. Users appreciate that both platforms are user-friendly, but Invoca's additional features for analyzing conversations provide a more comprehensive understanding of customer journeys.
- Users report that Avaya Experience Platform, while being a late entrant in the CCAAS market, has made significant strides in offering competitive features. However, some users feel it still has room for improvement in areas like product direction and aligning with evolving business needs compared to Invoca's more proactive approach.
Pricing
Entry-Level Pricing
Avaya Experience Platform
No pricing availableInvoca
No pricing availableFree Trial
Avaya Experience Platform
No trial information availableInvoca
Free Trial is available
Ratings
Meets Requirements
8.6
132
8.8
820
Ease of Use
8.4
131
8.4
820
Ease of Setup
7.5
34
8.0
555
Ease of Admin
7.8
33
8.3
537
Quality of Support
8.2
118
9.1
807
Has the product been a good partner in doing business?
7.9
32
9.2
541
Product Direction (% positive)
7.1
129
8.8
805
Features by Category
Call Analytics
Not enough data
9.0
95
Not enough data
8.5
79
Not enough data
8.6
90
Not enough data
8.3
76
Artificial Intelligence - Conversation Intelligence
Not enough data
8.4
71
Not enough data
8.0
80
Not enough data
Not enough data
Generative AI
Not enough data
8.2
22
Agentic AI - Conversation Intelligence
Not enough data
6.8
12
Not enough data
6.5
12
Not enough data
7.7
11
Not enough data
7.6
11
Not enough data
7.1
11
Not enough data
6.8
11
Not enough data
7.6
12
Quality Assurance
Not enough data
8.9
41
Not enough data
8.7
39
Not enough data
8.8
47
Engagement
Not enough data
8.9
43
Not enough data
8.7
46
Not enough data
8.9
43
Performance
Not enough data
8.9
42
Not enough data
9.1
41
Generative AI
Not enough data
8.2
18
Not enough data
8.6
18
Channels
9.3
15
|
Verified
Not enough data
8.9
11
Not enough data
8.1
15
|
Verified
Not enough data
7.7
10
Not enough data
8.2
14
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Functions
8.6
34
|
Verified
Not enough data
8.9
34
Not enough data
8.9
31
|
Verified
Not enough data
8.8
15
|
Verified
Not enough data
8.1
16
Not enough data
8.9
14
|
Verified
Not enough data
8.9
14
|
Verified
Not enough data
9.3
14
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
27
|
Verified
Not enough data
8.7
27
|
Verified
Not enough data
8.6
31
|
Verified
Not enough data
8.6
12
|
Verified
Not enough data
8.8
13
|
Verified
Not enough data
Attribution Modeling
Not enough data
8.9
33
Not enough data
8.4
32
Not enough data
8.1
31
Not enough data
7.9
32
Not enough data
8.8
35
Not enough data
8.2
35
Agentic AI - Attribution
Not enough data
6.3
8
Not enough data
7.3
8
Not enough data
6.3
8
Not enough data
6.0
8
Marketing
Not enough data
8.9
25
Not enough data
9.2
27
Not enough data
9.1
35
Not enough data
9.0
37
Reporting
Not enough data
8.8
39
Not enough data
8.3
36
Not enough data
8.2
38
Workforce Management
7.7
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
9.3
5
|
Verified
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
7.3
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
8.7
5
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.5
8
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
Not enough data
8.8
302
Not enough data
9.2
329
Not enough data
8.5
200
Tracking
Not enough data
8.7
310
Not enough data
8.9
319
Not enough data
8.7
282
Analytics
Not enough data
9.0
338
Not enough data
9.2
315
Not enough data
8.6
317
Not enough data
8.7
161
Call Routing
Not enough data
8.7
253
Not enough data
8.7
195
Not enough data
8.3
163
Administration
Not enough data
8.5
139
Not enough data
9.1
165
Not enough data
9.2
191
Agentic AI - Inbound Call Tracking
Not enough data
7.8
20
Not enough data
8.5
19
Not enough data
7.5
19
Marketing Operations
Not enough data
8.4
50
Not enough data
9.1
57
Not enough data
8.8
51
Not enough data
9.1
58
Not enough data
8.1
47
Not enough data
7.8
45
Campaign Activity
Not enough data
8.8
59
Not enough data
8.7
64
Not enough data
8.4
52
Not enough data
8.7
56
Not enough data
8.8
51
Not enough data
7.9
49
Agentic AI - Marketing Analytics
Not enough data
6.5
14
Not enough data
7.4
14
Not enough data
6.7
13
Categories
Categories
Shared Categories
Avaya Experience Platform and Invoca are categorized as Speech Analytics
Unique Categories
Avaya Experience Platform is categorized as Contact Center Workforce, Contact Center, and Customer Self-Service
Invoca is categorized as Conversation Intelligence, Inbound Call Tracking, Marketing Analytics, Attribution, and Contact Center Quality Assurance
Reviews
Reviewers' Company Size
Avaya Experience Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Invoca
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
14.5%
Consumer Services
10.5%
Information Technology and Services
10.5%
Insurance
9.9%
Hospital & Health Care
4.6%
Other
50.0%
Marketing and Advertising
27.0%
Hospital & Health Care
9.0%
Financial Services
5.6%
Telecommunications
5.4%
Internet
5.3%
Other
47.6%
Alternatives
Discussions
Avaya Experience Platform has no discussions with answers
How granular are call attribution analytics?
2 Comments
Official Response from Invoca
Invoca captures any data from the website (e.g. URL query string parameters, first-party cookie values, HTML elements) and attribute this data to the...Read more
How do you insure your customers data safety from your employees at invoca ?
2 Comments
MD
Invoca does not capture or store any credit card or billing information. Additionally, we have had no problems with security in over 2 years of extensive...Read more
Is the solution HIPAA, PCI, or GDPR compliant, and what compromises will I need to make?
2 Comments
Official Response from Invoca
Yes, Invoca takes data security and customer privacy very seriously. For healthcare Invoca is HIPAA compliant and will sign a BAA. In addition, Invoca is...Read more
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