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Compare Avaya Unified Communications and Google Workspace 
Featured Products
At a Glance
Market Segments
Enterprise (60.5% of reviews)
Small-Business (46.2% of reviews)
Entry-Level Pricing
No pricing available
$6.00 Per Month
Avaya Unified Communications
Star Rating
(41)4.2 out of 5
Market Segments
Enterprise (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Avaya Unified CommunicationsGoogle Workspace
Star Rating
(47,334)4.6 out of 5
Market Segments
Small-Business (46.2% of reviews)
Pros & Cons
Entry-Level Pricing
$6.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Google Workspace excels in overall user satisfaction, boasting a high G2 Score that reflects its strong performance and positive feedback. Users appreciate its seamless integration of tools like Gmail and Calendar, which help manage client communication and scheduling efficiently.
- Users say that Avaya Unified Communications offers a straightforward implementation process, making it easy for businesses to get started. Reviewers highlight its intuitive handling and customization options, particularly for VoIP services, which allow for flexibility in telecommunications.
- According to verified reviews, Google Workspace stands out for its ease of use, with many users praising its collaborative features. The ability to work in real-time on documents and spreadsheets is frequently mentioned as a significant advantage, enhancing productivity in daily workflows.
- Reviewers mention that while Avaya Unified Communications provides solid functionality, it faces challenges in user experience compared to Google Workspace. Some users have noted that it may not be as user-friendly, particularly for those unfamiliar with its extensive features.
- G2 reviewers highlight that Google Workspace's extensive user base and recent positive feedback indicate a robust community and ongoing support. Users feel confident in the product's direction and updates, which contribute to its high satisfaction ratings.
- Users report that while Avaya Unified Communications has strong capabilities, particularly in recording and call management, it lacks the same level of engagement and recent activity as Google Workspace, which may affect long-term user confidence and support availability.
Pricing
Entry-Level Pricing
Avaya Unified Communications
No pricing availableGoogle Workspace
Business Starter
$6.00
Per Month
- Custom and secure business email
- 100 participant video meetings
- 30 GB storage per user
Free Trial
Avaya Unified Communications
Free Trial is available
Google Workspace
Free Trial is available
Ratings
Meets Requirements
9.1
30
9.1
37,537
Ease of Use
8.7
30
9.3
37,755
Ease of Setup
7.8
12
9.3
9,687
Ease of Admin
9.1
11
9.1
8,200
Quality of Support
8.4
29
8.6
29,921
Has the product been a good partner in doing business?
8.9
12
9.0
7,524
Product Direction (% positive)
6.9
30
8.7
36,264
Features by Category
File Management
Not enough data
9.2
8004
Not enough data
9.1
8062
Not enough data
9.0
8147
Not enough data
8.9
8189
Not enough data
9.0
7784
Agentic AI - Cloud Content Collaboration
Not enough data
7.7
134
Not enough data
8.0
135
Not enough data
8.1
131
Collaboration
Not enough data
9.0
7574
Not enough data
9.4
8369
Not enough data
9.2
7888
Not enough data
8.8
6856
Administration
Not enough data
9.1
6035
Not enough data
9.0
5865
Not enough data
9.1
5821
Not enough data
8.4
6303
Not enough data
8.7
5303
Not enough data
9.1
6423
Platform
Not enough data
9.3
2136
Not enough data
8.8
1737
Not enough data
8.8
1663
Not enough data
8.8
1502
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
Not enough data
8.8
2118
Not enough data
8.8
2247
Not enough data
8.7
2065
Business Instant Messaging
Not enough data
9.0
2206
Not enough data
9.0
2244
Business Instant Messaging
Not enough data
9.0
2289
Not enough data
9.1
2358
Not enough data
8.7
1907
Generative AI - Business Instant Messaging
Not enough data
8.4
273
AI - Business Instant Messaging
Not enough data
8.3
267
Not enough data
8.3
266
Not enough data
8.3
265
Not enough data
8.4
264
Agentic AI - Business Instant Messaging
Not enough data
8.4
154
Not enough data
8.4
152
Presenter Tools
Not enough data
8.9
2834
Not enough data
8.4
2440
Not enough data
8.3
2324
Not enough data
8.7
2734
Conferencing Options
Not enough data
9.0
3099
Not enough data
9.0
3160
Not enough data
9.1
3261
Application Tools
Not enough data
8.8
2505
Not enough data
8.6
2581
Not enough data
9.1
2877
Agentic AI - Screen Sharing
Not enough data
8.5
228
Platform Basics
Not enough data
8.7
1839
Not enough data
8.8
1833
Not enough data
9.5
1867
Platform Content
Not enough data
8.6
1723
Not enough data
8.1
1725
Not enough data
8.3
1658
Not enough data
9.4
1833
Platform Additional Functionality
Not enough data
8.8
1625
Not enough data
9.2
1725
Not enough data
9.4
1770
Generative AI
Not enough data
8.5
566
Not enough data
8.2
555
Not enough data
7.6
551
Not enough data
8.5
559
Not enough data
7.3
542
Not enough data
8.2
550
Not enough data
7.9
548
Calculating
Not enough data
8.9
1873
Not enough data
8.9
1765
Insights
Not enough data
8.7
1749
Not enough data
8.9
1809
Editing
Not enough data
8.5
1750
Not enough data
9.4
1902
Not enough data
8.9
1803
Functionality
Not enough data
8.7
1605
Not enough data
9.2
1818
Not enough data
9.1
1832
Not enough data
9.5
1925
Applications
Not enough data
9.3
1408
Not enough data
9.2
1312
Not enough data
8.4
1251
Collaboration
Not enough data
9.4
1395
Not enough data
8.9
1230
Not enough data
9.3
1362
Management
Not enough data
9.2
1332
Not enough data
9.1
1278
Not enough data
9.5
1336
Agentic AI - Office Suites
Not enough data
8.0
408
Not enough data
8.2
409
Collaboration Tools
8.9
9
9.0
5967
Not enough data
9.1
4218
Not enough data
8.3
3678
Not enough data
9.0
4264
Not enough data
8.9
4000
Meeting Coordination
8.0
10
9.1
5827
9.0
10
8.5
5205
8.8
10
8.8
5494
Not enough data
9.2
4205
Software Type
8.5
9
9.1
5784
Not enough data
9.2
4274
Not enough data
8.9
3845
Agentic AI - Video Conferencing
Not enough data
8.2
398
Not enough data
7.9
402
Not enough data
8.3
400
Survey Management
Not enough data
9.0
1033
Not enough data
9.0
1056
Not enough data
8.4
1012
Not enough data
9.0
1030
Survey Customization
Not enough data
8.5
883
Not enough data
8.4
934
Not enough data
8.6
930
Not enough data
8.4
774
Survey Insights
Not enough data
8.8
1013
Not enough data
8.5
779
Not enough data
9.0
989
Not enough data
9.0
985
Agentic AI - Survey
Not enough data
8.6
98
Not enough data
8.2
96
Not enough data
8.5
97
Calendar View
Not enough data
9.2
1477
Not enough data
9.2
1444
Shared Calendar
Not enough data
9.3
1493
Not enough data
9.1
1447
Accessibility
Not enough data
8.8
1264
Not enough data
8.7
1318
Integration
Not enough data
9.0
1383
Not enough data
8.9
1361
Not enough data
8.9
1372
Notifications
Not enough data
9.0
1410
Not enough data
8.8
1265
Generative AI
Not enough data
7.9
781
Not enough data
8.2
783
Not enough data
8.1
778
Agentic AI - Calendar
Not enough data
8.2
327
Design
Not enough data
8.7
1426
Not enough data
8.5
1437
Not enough data
8.5
1429
Collaboration
Not enough data
9.4
1539
Not enough data
9.3
1511
File Types
Not enough data
9.2
1522
Not enough data
9.0
1492
Not enough data
8.7
1250
Edit & Revise
Not enough data
9.1
1503
Not enough data
9.0
1453
Not enough data
9.3
1525
Integrate & Embed
Not enough data
9.3
1472
Not enough data
8.9
1321
Not enough data
9.1
1399
Operating System
Not enough data
9.2
1369
Not enough data
9.0
1346
Not enough data
8.2
1097
Generative AI
Not enough data
8.4
773
Not enough data
8.5
759
Not enough data
7.8
752
Not enough data
8.2
753
Not enough data
8.1
747
Agentic AI - Document Creation
Not enough data
7.8
322
Generative AI
Not enough data
8.4
849
Not enough data
8.4
845
Not enough data
8.2
839
Not enough data
8.1
341
Not enough data
8.4
340
Not enough data
7.9
335
Basic Communication - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Note-Taking Software
Not enough data
8.0
86
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
9.3
5
Not enough data
9.0
7
|
Verified
Not enough data
8.7
5
|
Verified
Not enough data
Features
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.3
5
|
Verified
Not enough data
9.7
6
|
Verified
Not enough data
9.7
6
|
Verified
Not enough data
9.7
5
Not enough data
Customizations
Not enough data
8.4
437
Not enough data
8.8
439
Not enough data
8.4
402
Not enough data
8.5
414
Growth
Not enough data
8.4
346
Not enough data
8.6
372
Not enough data
8.5
348
Not enough data
8.2
330
Not enough data
8.6
354
Content
Not enough data
8.9
400
Not enough data
8.8
412
Not enough data
8.8
408
Not enough data
8.5
153
Support
Not enough data
8.5
160
Categories
Categories
Shared Categories
Avaya Unified Communications and Google Workspace are categorized as Video Conferencing
Unique Categories
Avaya Unified Communications is categorized as VoIP Providers, UCaaS Platforms, and Cloud PBX Platforms
Google Workspace is categorized as Business Instant Messaging, Screen Sharing, Note-Taking Software, Spreadsheets, Website Builder, Presentation, Document Creation, Cloud Content Collaboration, Office Suites, Calendar, Email, and Survey
Reviews
Reviewers' Company Size
Avaya Unified Communications
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Google Workspace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
10.5%
Computer Software
10.5%
Information Technology and Services
7.9%
Utilities
5.3%
Marketing and Advertising
5.3%
Other
60.5%
Information Technology and Services
9.2%
Education Management
8.4%
Computer Software
7.8%
Marketing and Advertising
6.7%
Higher Education
5.1%
Other
62.9%
Alternatives
Discussions
Avaya Unified Communications has no discussions with answers
Internet Connection
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LG
Yes it working on it asap it will be clear..Read more
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JD
Yes. When a Google Drive document is shared to your Gmail, you can save it to your Drive. When you open the document, it will open in a separate tab. You...Read more
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