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Compare Aptean Respond and Zoho Desk 
Featured Products
At a Glance
Market Segments
Mid-Market (56.0% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
No pricing available
$0.00
Aptean Respond
Star Rating
(27)4.5 out of 5
Market Segments
Mid-Market (56.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Aptean RespondZoho Desk
Star Rating
(7,236)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user experience, particularly highlighting its intuitive interface that keeps everything organized. Users appreciate how easy it is to track tickets and respond to customers without confusion, making daily operations smoother.
- Users say that Aptean Respond offers a high level of configurability, with many features and functions that can be tailored to specific needs. Reviewers mention the effectiveness of its automation and scheduling capabilities, which enhance productivity and streamline workflows.
- According to verified reviews, Zoho Desk stands out for its affordability, with users noting that it provides advanced customer support functionalities at lower prices compared to competitors. This value proposition is particularly appealing for small businesses looking to maximize their budget.
- Reviewers mention that while Aptean Respond is generally efficient, some users have found challenges in navigating its configuration options. Despite its streamlined product, there are mentions of a learning curve that could impact new users during the initial setup.
- G2 reviewers highlight that Zoho Desk's support team is responsive and helpful, especially for users transitioning from other platforms. This level of support is crucial for businesses that require quick assistance during implementation and integration processes.
- Users report that Aptean Respond provides detailed insights and reporting, which are beneficial for mid-market companies looking to analyze performance. However, some users feel that the overall user management experience could be simplified further to enhance usability.
Pricing
Entry-Level Pricing
Aptean Respond
No pricing availableZoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Aptean Respond
No trial information availableZoho Desk
Free Trial is available
Ratings
Meets Requirements
8.8
24
8.7
5,770
Ease of Use
8.8
24
8.5
5,848
Ease of Setup
9.0
20
8.1
5,124
Ease of Admin
8.3
8
8.3
4,807
Quality of Support
8.4
24
8.3
5,187
Has the product been a good partner in doing business?
8.7
9
8.4
4,341
Product Direction (% positive)
9.5
23
8.9
5,533
Features by Category
Ticket and Case Management
Not enough data
8.6
3370
|
Verified
Not enough data
8.5
3310
|
Verified
Not enough data
8.3
3098
|
Verified
Not enough data
8.3
2927
|
Verified
Not enough data
8.2
2647
|
Verified
Not enough data
8.4
2909
|
Verified
Not enough data
8.5
2917
|
Verified
Not enough data
8.3
2508
|
Verified
Generative AI
Not enough data
7.4
962
Not enough data
7.4
950
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
357
Communication Channels
Not enough data
8.3
2862
|
Verified
Not enough data
8.6
3086
|
Verified
Not enough data
8.2
2393
|
Verified
Not enough data
8.0
2149
|
Verified
Not enough data
7.8
1909
|
Verified
Platform
Not enough data
8.1
2289
|
Verified
Not enough data
8.2
2740
|
Verified
Not enough data
8.4
2837
|
Verified
Not enough data
8.1
2261
|
Verified
Not enough data
8.2
2802
|
Verified
Not enough data
8.4
2959
|
Verified
Administration
Not enough data
8.2
343
Not enough data
8.2
342
Not enough data
8.4
346
Knowledge Management
Not enough data
8.6
324
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.4
338
Not enough data
8.3
335
Not enough data
8.2
337
Not enough data
8.1
335
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
337
Not enough data
8.1
331
Not enough data
8.4
335
Not enough data
8.4
332
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
576
Not enough data
8.0
556
Not enough data
7.3
548
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
550
Not enough data
8.1
545
Not enough data
8.1
531
Generative AI
Not enough data
7.5
426
Not enough data
7.5
419
Usability
8.4
15
8.3
447
7.0
15
8.3
442
8.0
14
8.3
434
Reporting
7.6
15
8.3
431
6.9
15
8.2
416
7.6
14
8.3
422
Generative AI
4.0
5
7.7
329
4.0
5
7.8
324
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
7.8
176
Communication
Not enough data
8.8
717
|
Verified
Not enough data
8.7
758
|
Verified
Not enough data
8.6
658
Not enough data
8.6
631
|
Verified
Not enough data
8.3
355
Internal Use
Not enough data
8.2
2740
|
Verified
Not enough data
8.5
360
Not enough data
8.4
455
Not enough data
8.7
713
|
Verified
Not enough data
8.6
692
|
Verified
Not enough data
8.6
707
|
Verified
Generative AI
Not enough data
7.7
422
Self-Service Experience
Not enough data
8.5
1510
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
839
Not enough data
8.3
816
Not enough data
7.8
728
Not enough data
8.2
763
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
82
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
491
Not enough data
9.0(won by default)
636
Not enough data
8.5(won by default)
488
Channels
Not enough data
9.0(won by default)
625
Not enough data
8.5(won by default)
544
Not enough data
8.7(won by default)
515
Not enough data
8.6(won by default)
458
Not enough data
8.8(won by default)
483
Insight
Not enough data
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
590
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.6
7
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aptean Respond and Zoho Desk are categorized as Complaint Management
Unique Categories
Aptean Respond has no unique categories
Reviews
Reviewers' Company Size
Aptean Respond
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
20.0%
Information Technology and Services
12.0%
Consulting
8.0%
Insurance
8.0%
Government Administration
8.0%
Other
44.0%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.0%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
Aptean Respond has no discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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