Top 10 Respond Alternatives & Competitors

(27)4.5 out of 5

The Complaint Management Software solutions below are the most common alternatives that users and reviewers compare with Aptean Respond. Complaint Management Software is a widely used technology, and many people are seeking popular, easily administered software solutions with all-employee access, two-way communication, and trend analysis. Other important factors to consider when researching alternatives to Aptean Respond include features. The best overall Aptean Respond alternative is Zendesk for Customer Service. Other similar apps like Aptean Respond are Freshdesk, Zoho Desk, Salesforce Service Cloud, and Front. Aptean Respond alternatives can be found in Complaint Management Software but may also be in Help Desk Software or Quality Management Systems (QMS).

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Best Paid & Free Alternatives to Aptean Respond

Zendesk for Customer Service
Freshdesk
Zoho Desk
Salesforce Service Cloud
Front
LiveAgent
Hiver
MasterControl Quality Management System

Top 10 Alternatives to Aptean Respond Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Aptean Respond stacks up to the competition, check reviews from current & previous users in industries like Financial Services, Accounting, and Computer & Network Security, and find the best product for your business.

Zendesk for Customer Service

By Zendesk

4.3/5

(6,684)

Product Description

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

Reviewers say compared to Aptean Respond, Zendesk for Customer Service is:

Slower to reach roi

Categories in common with Respond:

Complaint Management