Compare Amazon Connect and Revenue.io 
Featured Products
At a Glance
Market Segments
Mid-Market (50.8% of reviews)
Mid-Market (60.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Amazon Connect
Star Rating
(74)4.5 out of 5
Market Segments
Mid-Market (50.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Amazon ConnectRevenue.io
Star Rating
(574)4.7 out of 5
Market Segments
Mid-Market (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Revenue.ioAmazon Connect vs Revenue.io
When assessing the two solutions, reviewers found them equally easy to use. However, Amazon Connect is easier to set up While Revenue.io is easier to do business with overall. and administer.
- Amazon Connect and Revenue.io both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Revenue.io is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Revenue.io over Amazon Connect.
Pricing
Entry-Level Pricing
Amazon Connect
No pricing availableRevenue.io
No pricing availableFree Trial
Amazon Connect
Free Trial is available
Revenue.io
No trial information availableRatings
Meets Requirements
9.2
55
9.2
402
Ease of Use
9.3
56
9.3
409
Ease of Setup
9.2
28
9.0
165
Ease of Admin
9.2
16
9.0
157
Quality of Support
9.0
43
9.5
393
Has the product been a good partner in doing business?
9.0
15
9.6
155
Product Direction (% positive)
8.4
50
9.0
372
Features by Category
Integrated Workflows
Not enough data
9.3
94
Not enough data
9.5
90
Not enough data
9.5
104
Not enough data
9.4
84
Not enough data
9.6
98
Not enough data
9.2
82
Not enough data
9.5
79
Repeatability and Reportability
Not enough data
9.5
82
Not enough data
9.5
85
Not enough data
9.5
85
Not enough data
9.3
82
Not enough data
8.9
73
AI and Automation
Not enough data
9.1
71
Not enough data
9.2
71
Not enough data
9.3
70
Not enough data
9.2
67
Not enough data
9.1
69
Generative AI
Not enough data
7.6
9
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
9.7
112
|
Verified
Not enough data
9.3
99
|
Verified
Not enough data
9.6
106
|
Verified
Not enough data
9.1
92
|
Verified
Artificial Intelligence - Conversation Intelligence
Not enough data
9.4
88
|
Verified
Not enough data
9.2
98
|
Verified
Not enough data
Not enough data
Generative AI
Not enough data
8.7
9
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.4
26
|
Verified
Not enough data
8.5
19
Not enough data
9.5
19
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
20
Not enough data
Generative AI
8.3
6
Not enough data
Functions
9.1
38
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
8.9
34
|
Verified
Not enough data
8.7
21
|
Verified
Not enough data
9.1
22
Not enough data
8.9
19
Not enough data
9.6
19
|
Verified
Not enough data
8.9
20
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.0
32
Not enough data
9.3
28
|
Verified
Not enough data
9.0
35
|
Verified
Not enough data
9.4
21
Not enough data
9.4
16
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
9.7
31
Not enough data
9.6
31
Not enough data
9.7
31
Not enough data
9.8
30
Not enough data
9.8
31
Not enough data
9.4
6
Not enough data
9.4
6
CRM Data Enrichment
Not enough data
9.8
31
Not enough data
9.8
32
Not enough data
9.9
32
Not enough data
9.8
31
Not enough data
9.0
7
Account Management
Not enough data
9.8
32
Not enough data
9.6
31
Not enough data
9.6
31
Not enough data
9.9
32
Not enough data
9.2
6
Not enough data
9.3
5
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.9
15
Not enough data
8.2
17
Not enough data
9.4
21
Not enough data
9.0
19
Not enough data
9.4
23
Not enough data
9.6
16
Not enough data
9.2
17
Generative AI
Not enough data
7.6
7
Workforce Management
Not enough data
9.8
21
Not enough data
9.7
22
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.9
23
Not enough data
8.9
23
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
8.6
66
Not enough data
8.8
64
Not enough data
8.5
62
|
Verified
Not enough data
9.0
74
|
Verified
Personalization
Not enough data
Feature Not Available
Not enough data
9.1
94
|
Verified
Not enough data
9.3
99
|
Verified
Not enough data
9.1
80
|
Verified
Administrative
Not enough data
9.6
99
|
Verified
Not enough data
9.6
89
|
Verified
Not enough data
9.5
90
Agentic AI - Outbound Call Tracking
Not enough data
9.3
5
Not enough data
9.3
5
Calling
Not enough data
9.5
232
Not enough data
9.4
194
Not enough data
9.5
217
Not enough data
9.6
244
Not enough data
Not enough data
Contacts
Not enough data
9.2
206
Not enough data
9.2
190
Not enough data
9.3
185
Insights
Not enough data
9.4
229
Not enough data
9.4
188
Not enough data
9.3
218
Not enough data
9.3
158
Not enough data
9.2
156
Not enough data
9.4
6
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
9.0
95
|
Verified
Not enough data
9.2
90
|
Verified
Not enough data
8.9
66
Not enough data
8.9
76
|
Verified
Feedback
Not enough data
9.5
93
|
Verified
Not enough data
9.2
85
|
Verified
Not enough data
9.4
83
|
Verified
Not enough data
9.2
79
|
Verified
Not enough data
9.4
91
|
Verified
Not enough data
9.4
88
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
8.3
6
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
Not enough data
9.6
180
Not enough data
9.3
134
Not enough data
9.4
141
Tracking
Not enough data
9.3
130
Not enough data
9.4
127
Not enough data
9.2
118
Analytics
Not enough data
9.3
183
Not enough data
9.7
188
Not enough data
9.3
158
Not enough data
9.5
125
Call Routing
Not enough data
9.4
132
Not enough data
9.3
126
Not enough data
9.4
116
Administration
Not enough data
9.5
111
Not enough data
9.6
126
Not enough data
9.4
150
Agentic AI - Inbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Amazon Connect and Revenue.io are categorized as Call Center Infrastructure (CCI)
Unique Categories
Amazon Connect is categorized as Speech Analytics, Contact Center, Customer Service Automation, Contact Center Quality Assurance, and Contact Center Workforce
Revenue.io is categorized as Conversation Intelligence, Revenue Operations & Intelligence (RO&I), Sales Engagement, Sales Coaching, Outbound Call Tracking, Inbound Call Tracking, Sales Performance Management, and Revenue AI Platforms
Reviews
Reviewers' Company Size
Amazon Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Revenue.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.0%
Information Technology and Services
11.1%
Financial Services
9.5%
Insurance
7.9%
Banking
6.3%
Other
46.0%
Computer Software
13.1%
Financial Services
9.0%
Information Technology and Services
8.3%
Higher Education
6.8%
Hospital & Health Care
5.9%
Other
57.0%
Alternatives
Discussions
What is Amazon Connect?
3 Comments
AS
Amazon Connect is a contact center solution provided by AWS with a pay as you go model. This service is straightforwad for even beginers to create a...Read more
when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?
1 Comment
YB
You can merge the calls together, then you are able to disconnect and they will still be on with each otherRead more
What is Amazon Connect used for?
1 Comment
UT
To establish a cloud based contact center with low cost and with scalable resourceRead more
Revenue.io has no discussions with answers
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