# Amazon Connect vs Revenue.io Comparison | | Amazon Connect | Revenue.io | |---|---|---| | **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | | **Total Reviews** | 84 | 575 | | **Largest Market Segment** | Mid-Market (49.3% of reviews) | Mid-Market (60.6% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Amazon Connect Pros: - Ease of Use (11 reviews) - Efficiency (6 reviews) Cons: - Complex Features (3 reviews) - Complexity (3 reviews) ### Revenue.io Pros: - Customer Support (33 reviews) - Ease of Use (30 reviews) Cons: - Call Issues (11 reviews) - Missing Features (9 reviews) --- ## Ratings Comparison | Rating | Amazon Connect | Revenue.io | |---|---|---| | **Meets Requirements** | 9.0 (67 reviews) | 9.2 (402 reviews) | | **Ease of Use** | 9.2 (68 reviews) | 9.3 (409 reviews) | | **Ease of Setup** | 9.0 (39 reviews) | 9.0 (166 reviews) | | **Ease of Admin** | 9.2 (17 reviews) | 9.0 (157 reviews) | | **Quality of Support** | 8.8 (56 reviews) | 9.5 (393 reviews) | | **Has the product been a good partner in doing business?** | 9.1 (16 reviews) | 9.6 (155 reviews) | | **Product Direction (% positive)** | 8.0 (59 reviews) | 9.0 (372 reviews) | --- ## Pricing ### Amazon Connect #### Entry-Level Pricing No pricing available #### Free Trial Yes ### Revenue.io #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Sales Engagement | Product | Score | Reviews | |---|---|---| | **Amazon Connect** | N/A | N/A | | **Revenue.io** | 9.2/10 | 117 | #### Integrated Workflows | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Task Management** | Not enough data | 9.3 (94 reviews) | | **Email Tracking/Automation** | Not enough data | 9.5 (90 reviews) | | **Calls and Voice** | Not enough data | 9.5 (104 reviews) | | **Other Outreach Options ** | Not enough data | 9.4 (84 reviews) | | **CRM Integration** | Not enough data | 9.6 (98 reviews) | | **Calendar** | Not enough data | 9.2 (82 reviews) | | **Shared Records** | Not enough data | 9.5 (79 reviews) | #### Repeatability and Reportability | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Content Management** | Not enough data | 9.5 (82 reviews) | | **Workflow Management** | Not enough data | 9.5 (85 reviews) | | **Workflow Performance** | Not enough data | 9.5 (85 reviews) | | **Sales Coaching and Insights** | Not enough data | 9.3 (81 reviews) | | **Gamification** | Not enough data | 8.9 (73 reviews) | #### AI and Automation | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Lead Prioritization** | Not enough data | 9.1 (71 reviews) | | **Lead Scoring** | Not enough data | 9.2 (71 reviews) | | **Best Time of Day Scheduling** | Not enough data | 9.3 (70 reviews) | | **Buyer Intelligence** | Not enough data | 9.2 (67 reviews) | | **Machine Learning** | Not enough data | 9.1 (69 reviews) | #### Generative AI | Feature | Amazon Connect | Revenue.io | |---|---|---| | **AI Text Generation** | Not enough data | 7.6 (9 reviews) | #### Agentic AI - Sales Engagement | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Conversation Intelligence | Product | Score | Reviews | |---|---|---| | **Amazon Connect** | N/A | N/A | | **Revenue.io** | 9.2/10 | 122 | #### Call Analytics | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Call Recording** | Not enough data | 9.7 (112 reviews) ✓ Verified | | **Machine Learning** | Not enough data | 9.3 (99 reviews) ✓ Verified | | **Call Analysis** | Not enough data | 9.6 (106 reviews) ✓ Verified | | **Lead Qualification** | Not enough data | 9.1 (92 reviews) ✓ Verified | #### Artificial Intelligence - Conversation Intelligence | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Customer Scoring** | Not enough data | 9.4 (88 reviews) ✓ Verified | | **Speech-to-Text** | Not enough data | 9.2 (98 reviews) ✓ Verified | | **Sentiment Analysis** | Not enough data | Not enough data | #### Generative AI | Feature | Amazon Connect | Revenue.io | |---|---|---| | **AI Text Summarization** | Not enough data | 8.7 (9 reviews) | #### Agentic AI - Conversation Intelligence | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Contact Center Quality Assurance | Product | Score | Reviews | |---|---|---| | **Amazon Connect** | N/A | N/A | | **Revenue.io** | N/A | N/A | #### Quality Assurance | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Evaluation** | Not enough data | Not enough data | | **Calibration** | Not enough data | Not enough data | | **Reports** | Not enough data | Not enough data | #### Engagement | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Feedback** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | | **Training** | Not enough data | Not enough data | #### Performance | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Integrations** | Not enough data | Not enough data | | **Compliance** | Not enough data | Not enough data | #### Generative AI | Feature | Amazon Connect | Revenue.io | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Contact Center | Product | Score | Reviews | |---|---|---| | **Amazon Connect** | 9.1/10 | 63 | | **Revenue.io** | N/A | N/A | #### Channels | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Voice** | 9.5 (32 reviews) ✓ Verified | Not enough data | | **Social** | 8.5 (19 reviews) | Not enough data | | **Web Chat** | 9.5 (21 reviews) ✓ Verified | Not enough data | | **Mobile SMS** | Feature Not Available | Not enough data | | **Email** | 8.8 (21 reviews) | Not enough data | #### Generative AI | Feature | Amazon Connect | Revenue.io | |---|---|---| | **AI Text-to-Speech** | 8.3 (6 reviews) | Not enough data | #### Functions | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Session Routing** | 9.1 (40 reviews) ✓ Verified | Not enough data | | **Session Queuing** | 9.2 (40 reviews) ✓ Verified | Not enough data | | **Concurrent Calling** | 8.8 (36 reviews) ✓ Verified | Not enough data | | **Speech Analytics** | 8.8 (22 reviews) ✓ Verified | Not enough data | | **Auto Dialer** | 9.1 (23 reviews) | Not enough data | | **IVR** | 9.0 (20 reviews) | Not enough data | | **Inbound Screen Pop** | 9.6 (20 reviews) ✓ Verified | Not enough data | | **Persistent Data** | 8.9 (20 reviews) ✓ Verified | Not enough data | #### Agentic AI - Contact Center | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Autonomous Task Execution** | 9.7 (6 reviews) | Not enough data | | **Cross-system Integration** | 9.3 (12 reviews) | Not enough data | | **Natural Language Interaction** | 8.7 (5 reviews) | Not enough data | | **Proactive Assistance** | 9.3 (5 reviews) | Not enough data | #### Administrative | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Session Summary Notes** | 9.0 (33 reviews) | Not enough data | | **Administrator Access** | 9.3 (29 reviews) ✓ Verified | Not enough data | | **Reporting & Dashboards** | 8.9 (37 reviews) ✓ Verified | Not enough data | | **Session Recording** | 9.4 (23 reviews) | Not enough data | | **Agent Scheduling and Assignment** | 9.4 (16 reviews) | Not enough data | ### Contact Center Workforce | Product | Score | Reviews | |---|---|---| | **Amazon Connect** | N/A | N/A | | **Revenue.io** | N/A | N/A | #### Workforce Management | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Agent Availability** | Not enough data | Not enough data | | **Skills Management** | Not enough data | Not enough data | | **Shift Scheduling** | Not enough data | Not enough data | | **Agent Self-Service** | Not enough data | Not enough data | | **Mobile Access** | Not enough data | Not enough data | #### Administration | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Automation** | Not enough data | Not enough data | | **Performance Analysis** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | | **Forecasting** | Not enough data | Not enough data | | **Intraday Management** | Not enough data | Not enough data | ### Revenue Operations & Intelligence (RO&I) | Product | Score | Reviews | |---|---|---| | **Amazon Connect** | N/A | N/A | | **Revenue.io** | 9.6/10 | 36 | #### Revenue Sourcing and Forecasting | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Revenue History** | Not enough data | 9.7 (31 reviews) | | **Pipeline Management** | Not enough data | 9.6 (31 reviews) | | **Dashboard Analytics** | Not enough data | 9.7 (31 reviews) | | **Multi-Device Data Visualization** | Not enough data | 9.8 (30 reviews) | | **Data Segmentation** | Not enough data | 9.8 (31 reviews) | | **Predictive Forecasting** | Not enough data | 9.4 (6 reviews) | | **Revenue Operations Cadence** | Not enough data | 9.5 (7 reviews) | #### CRM Data Enrichment | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Calendar Sync** | Not enough data | 9.8 (31 reviews) | | **Email Activity Capture** | Not enough data | 9.8 (32 reviews) | | **Conversation Intelligence** | Not enough data | 9.9 (32 reviews) | | **Marketing Leads** | Not enough data | 9.8 (31 reviews) | | **Contact Capture** | Not enough data | 9.0 (7 reviews) | #### Account Management | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Nonengaged Accounts** | Not enough data | 9.8 (32 reviews) | | **Account optimization** | Not enough data | 9.6 (32 reviews) | | **Historical Patterns** | Not enough data | 9.6 (31 reviews) | | **Rep Performance** | Not enough data | 9.9 (32 reviews) | | **Account Engagement** | Not enough data | 9.2 (6 reviews) | | **Historical Win/Loss Patterns** | Not enough data | 9.3 (5 reviews) | #### Agentic AI - Revenue Operations & Intelligence (RO&I) | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Call Center Infrastructure (CCI) | Product | Score | Reviews | |---|---|---| | **Amazon Connect** | N/A | N/A | | **Revenue.io** | 9.1/10 | 26 | #### Platform | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Omnichannel** | Not enough data | 8.9 (15 reviews) | | **Mobile Access** | Not enough data | 8.2 (17 reviews) | | **Queue Management** | Not enough data | 9.4 (21 reviews) | | **Call Routing** | Not enough data | 9.0 (19 reviews) | | **Call Back** | Not enough data | 9.4 (23 reviews) | | **IVR** | Not enough data | 9.6 (16 reviews) | | **Automatic Call Distribution** | Not enough data | 9.2 (17 reviews) | #### Generative AI | Feature | Amazon Connect | Revenue.io | |---|---|---| | **AI Text-to-Speech** | Not enough data | 7.6 (7 reviews) | #### Workforce Management | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Call Monitoring** | Not enough data | 9.8 (21 reviews) | | **Performance Evaluation** | Not enough data | 9.7 (22 reviews) | #### Call Center Infrastructure (CCI) | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Administrative | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Call Recording** | Not enough data | 9.9 (23 reviews) | | **Reporting & Dashboards** | Not enough data | 8.9 (23 reviews) | ### Customer Service Automation | Product | Score | Reviews | |---|---|---| | **Amazon Connect** | N/A | N/A | | **Revenue.io** | N/A | N/A | #### Customer Support | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Text** | Not enough data | Not enough data | | **Speech** | Not enough data | Not enough data | | **Knowledge Base** | Not enough data | Not enough data | #### Automation | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Ticket Resolution** | Not enough data | Not enough data | | **Customization** | Not enough data | Not enough data | | **Intelligent Routing** | Not enough data | Not enough data | #### Artificial Intelligence | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Learning** | Not enough data | Not enough data | | **Language** | Not enough data | Not enough data | | **Conversational AI** | Not enough data | Not enough data | ### Speech Analytics | Product | Score | Reviews | |---|---|---| | **Amazon Connect** | N/A | N/A | | **Revenue.io** | N/A | N/A | #### Generative AI | Feature | Amazon Connect | Revenue.io | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | ### Sales Performance Management | Product | Score | Reviews | |---|---|---| | **Amazon Connect** | N/A | N/A | | **Revenue.io** | 9.1/10 | 121 | #### Agentic AI - Sales Performance Management | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Incentives | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Badges** | Not enough data | 8.6 (66 reviews) | | **Triggers** | Not enough data | 8.8 (64 reviews) | | **Commission Calculator** | Not enough data | 8.5 (62 reviews) ✓ Verified | | **Leaderboards** | Not enough data | 9.0 (74 reviews) ✓ Verified | #### Personalization | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Profiles** | Not enough data | Feature Not Available | | **Custom Reports** | Not enough data | 9.1 (94 reviews) ✓ Verified | | **Dashboards** | Not enough data | 9.3 (99 reviews) ✓ Verified | | **Goal Setting** | Not enough data | 9.1 (80 reviews) ✓ Verified | #### Administrative | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Integration** | Not enough data | 9.6 (99 reviews) ✓ Verified | | **Employee Structure** | Not enough data | 9.6 (89 reviews) ✓ Verified | | **Behavior Monitoring** | Not enough data | 9.5 (90 reviews) | ### Outbound Call Tracking | Product | Score | Reviews | |---|---|---| | **Amazon Connect** | N/A | N/A | | **Revenue.io** | 9.3/10 | 268 | #### Agentic AI - Outbound Call Tracking | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Autonomous Task Execution** | Not enough data | 9.3 (5 reviews) | | **Natural Language Interaction** | Not enough data | 9.3 (5 reviews) | #### Calling | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Record Calls** | Not enough data | 9.5 (231 reviews) | | **Generate Location** | Not enough data | 9.4 (194 reviews) | | **Call Types** | Not enough data | 9.5 (217 reviews) | | **Click-to-Call** | Not enough data | 9.6 (244 reviews) | | **Auto Dialer** | Not enough data | Not enough data | #### Contacts | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Personalization** | Not enough data | 9.2 (206 reviews) | | **Information Locater** | Not enough data | 9.2 (190 reviews) | | **Record Prospect Data** | Not enough data | 9.3 (185 reviews) | #### Insights | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Notes** | Not enough data | 9.4 (229 reviews) | | **Daily Summary** | Not enough data | 9.4 (188 reviews) | | **Automated Voicemails** | Not enough data | 9.3 (218 reviews) | | **Automated Emails** | Not enough data | 9.3 (157 reviews) | | **Sorts Prospects** | Not enough data | 9.2 (156 reviews) | | **Automated Note Taking** | Not enough data | 9.3 (5 reviews) | ### Sales Coaching | Product | Score | Reviews | |---|---|---| | **Amazon Connect** | N/A | N/A | | **Revenue.io** | 9.1/10 | 121 | #### Agentic AI - Sales Coaching | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Training | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Knowledge Base** | Not enough data | 9.0 (95 reviews) ✓ Verified | | **Coaching Materials** | Not enough data | 9.2 (90 reviews) ✓ Verified | | **Playbook Creation** | Not enough data | 8.9 (66 reviews) | | **Video Record** | Not enough data | 8.9 (76 reviews) ✓ Verified | #### Feedback | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Review** | Not enough data | 9.5 (93 reviews) ✓ Verified | | **Scorecard** | Not enough data | 9.2 (85 reviews) ✓ Verified | | **Coaching Card** | Not enough data | 9.4 (82 reviews) ✓ Verified | | **Leaderboard** | Not enough data | 9.2 (79 reviews) ✓ Verified | | **Real-Time Updates** | Not enough data | 9.4 (91 reviews) ✓ Verified | | **Notifications** | Not enough data | 9.4 (88 reviews) ✓ Verified | | **Competition** | Not enough data | Feature Not Available | #### Generative AI | Feature | Amazon Connect | Revenue.io | |---|---|---| | **AI Text Summarization** | Not enough data | 8.3 (6 reviews) | ### Revenue AI Platforms | Product | Score | Reviews | |---|---|---| | **Amazon Connect** | N/A | N/A | | **Revenue.io** | N/A | N/A | #### Agentic AI - Revenue AI Platforms | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | #### Platform - Revenue AI Platforms | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Conversation Intelligence** | Not enough data | Not enough data | | **Predictive Forecasting** | Not enough data | Not enough data | | **CRM Data Enrichment** | Not enough data | Not enough data | | **Actionable Insights** | Not enough data | Not enough data | | **Risk Flagging** | Not enough data | Not enough data | | **Workflow Orchestration** | Not enough data | Not enough data | | **Sales Coaching** | Not enough data | Not enough data | | **Pipeline & Deal Management** | Not enough data | Not enough data | | **Customer Data Capture** | Not enough data | Not enough data | ### Inbound Call Tracking | Product | Score | Reviews | |---|---|---| | **Amazon Connect** | N/A | N/A | | **Revenue.io** | 9.4/10 | 219 | #### Phone Number Management | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Local Phone Numbers** | Not enough data | 9.6 (180 reviews) | | **Toll-Free Numbers** | Not enough data | 9.3 (134 reviews) | | **Port Existing Numbers** | Not enough data | 9.4 (141 reviews) | #### Tracking | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Visitor & Keyword Tracking** | Not enough data | 9.3 (130 reviews) | | **Dynamic Number Insertion** | Not enough data | 9.4 (127 reviews) | | **Multi-Channel Call Attribution** | Not enough data | 9.2 (118 reviews) | #### Analytics | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Call Data** | Not enough data | 9.3 (183 reviews) | | **Call Recording** | Not enough data | 9.7 (188 reviews) | | **Advanced Reporting** | Not enough data | 9.3 (158 reviews) | | **Conversation Intelligence** | Not enough data | 9.5 (125 reviews) | #### Call Routing | Feature | Amazon Connect | Revenue.io | |---|---|---| | **IVR** | Not enough data | 9.4 (132 reviews) | | **Call Scheduling** | Not enough data | 9.3 (126 reviews) | | **Geo-Routing** | Not enough data | 9.4 (116 reviews) | #### Administration | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Martech Integrations** | Not enough data | 9.5 (111 reviews) | | **Privacy, Security, and Compliance** | Not enough data | 9.6 (126 reviews) | | **Performance and Reliability** | Not enough data | 9.4 (150 reviews) | #### Agentic AI - Inbound Call Tracking | Feature | Amazon Connect | Revenue.io | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Unique to Amazon Connect (5):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) **Unique to Revenue.io (8):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms) --- ## Reviewer Demographics ### By Company Size | Segment | Amazon Connect | Revenue.io | |---|---|---| | **Small-Business** | 21.3% | 22.3% | | **Mid-Market** | 49.3% | 60.6% | | **Enterprise** | 29.3% | 17.0% | ### By Industry #### Amazon Connect - **Computer Software:** 16.0% - **Information Technology and Services:** 10.7% - **Financial Services:** 9.3% - **Insurance:** 6.7% - **Consumer Services:** 5.3% - **Banking:** 5.3% - **Accounting:** 5.3% - **Leisure, Travel & Tourism:** 4.0% - **Real Estate:** 2.7% - **Computer & Network Security:** 2.7% - **Other:** 32.0% #### Revenue.io - **Computer Software:** 13.1% - **Financial Services:** 9.0% - **Information Technology and Services:** 8.3% - **Higher Education:** 6.8% - **Hospital & Health Care:** 5.7% - **Education Management:** 5.1% - **Consumer Services:** 4.8% - **Telecommunications:** 3.5% - **Insurance:** 3.5% - **Real Estate:** 3.3% - **Other:** 36.9% --- ## Alternatives ### Alternatives to Amazon Connect - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews) - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews) - [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews) — 4.4/5 stars (163 reviews) - [Avaya Experience Platform](https://www.g2.com/products/avaya-experience-platform/reviews) — 4.1/5 stars (181 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1582 reviews) - [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews) - [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) — 4.2/5 stars (104 reviews) ### Alternatives to Revenue.io - [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3568 reviews) - [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6640 reviews) - [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews) - [CallRail](https://www.g2.com/products/callrail/reviews) — 4.5/5 stars (1715 reviews) - [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) — 4.5/5 stars (2994 reviews) - [Invoca](https://www.g2.com/products/invoca/reviews) — 4.5/5 stars (967 reviews) - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (864 reviews) - [InsideSales](https://www.g2.com/products/insidesales/reviews) — 4.5/5 stars (618 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1582 reviews) --- ## Top Discussions ### Amazon Connect - Title: [What is Amazon Connect?](https://www.g2.com/discussions/what-is-amazon-connect) — 3 comments > **Top comment:** "Call center which stores the data on cloud." - Title: [What is Amazon Connect used for?](https://www.g2.com/discussions/what-is-amazon-connect-used-for) — 1 comment > **Top comment:** "To establish a cloud based contact center with low cost and with scalable resource" - Title: [when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?](https://www.g2.com/discussions/30859-when-i-merge-a-call-and-hang-up-does-it-hang-up-on-everyone-how-do-i-just-transfer-my-call-instead-of-merging-it-and-then-hanging-up) — 1 comment, 1 upvote > **Top comment:** "You can merge the calls together, then you are able to disconnect and they will still be on with each other" ### Revenue.io No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/amazon-connect-vs-revenue-io)