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Compare Amazon Connect and Revenue.io 
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At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Mid-Market (61.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Amazon Connect
Star Rating
(69)4.4 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Amazon ConnectRevenue.io
Star Rating
(557)4.7 out of 5
Market Segments
Mid-Market (61.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Revenue.ioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Revenue.io excels in its Quality of Support, scoring 9.5, with users highlighting the responsiveness and expertise of the support team, while Amazon Connect, with a score of 8.9, has received feedback about slower response times during peak hours.
- Users report that Revenue.io has a higher Ease of Use score of 9.3, with many mentioning the intuitive interface and seamless integration with existing tools, whereas Amazon Connect, scoring 9.2, is noted for its user-friendly design but has a steeper learning curve for new users.
- Reviewers mention that Revenue.io shines in its Product Direction, scoring 9.0, with users appreciating the regular updates and new features like AI-driven insights, while Amazon Connect, with a score of 8.0, has been critiqued for slower innovation in feature development.
- Users on G2 highlight that Revenue.io has a strong track record as a business partner, scoring 9.6, with many reviews praising its proactive approach to customer success, compared to Amazon Connect's score of 8.9, where users feel there is room for improvement in partnership engagement.
- G2 users report that Revenue.io's Ease of Setup is rated at 9.0, with many finding the onboarding process straightforward and well-supported, while Amazon Connect, scoring 9.2, is noted for its flexibility but can be complex for initial configuration.
- Users say that both products cater well to the Mid-Market segment, but Revenue.io has a stronger presence with 61.4% of reviews coming from this segment, indicating a more tailored approach to mid-sized businesses compared to Amazon Connect's 51.9% in the same category.
Pricing
Entry-Level Pricing
Amazon Connect
No pricing availableRevenue.io
No pricing availableFree Trial
Amazon Connect
Free Trial is available
Revenue.io
No trial information availableRatings
Meets Requirements
9.1
50
9.3
394
Ease of Use
9.2
51
9.3
399
Ease of Setup
9.1
23
9.0
158
Ease of Admin
9.2
16
9.1
152
Quality of Support
8.9
40
9.5
385
Has the product been a good partner in doing business?
9.0
15
9.6
150
Product Direction (% positive)
8.4
45
9.0
365
Features by Category
Integrated Workflows
Not enough data
9.3
92
Not enough data
9.5
88
Not enough data
9.5
102
Not enough data
9.4
83
Not enough data
9.6
95
Not enough data
9.2
80
Not enough data
9.5
79
Repeatability and Reportability
Not enough data
9.5
81
Not enough data
9.5
84
Not enough data
9.4
84
Not enough data
9.4
78
Not enough data
8.9
73
AI and Automation
Not enough data
9.1
71
Not enough data
9.2
71
Not enough data
9.3
70
Not enough data
9.2
67
Not enough data
9.1
69
Generative AI
Not enough data
7.6
9
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
9.7
110
|
Verified
Not enough data
9.3
99
|
Verified
Not enough data
9.6
104
|
Verified
Not enough data
9.1
90
|
Verified
Agent Performance Management
Not enough data
9.3
87
|
Verified
Not enough data
9.2
96
|
Verified
Not enough data
9.3
99
|
Verified
Generative AI
Not enough data
8.8
8
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.2
22
|
Verified
Not enough data
8.5
19
Not enough data
9.5
19
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
20
Not enough data
Generative AI
8.3
6
Not enough data
Functions
9.1
38
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
8.9
34
|
Verified
Not enough data
8.9
20
|
Verified
Not enough data
9.0
21
Not enough data
8.9
19
Not enough data
9.6
19
|
Verified
Not enough data
8.9
20
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.9
31
Not enough data
9.3
28
|
Verified
Not enough data
9.0
34
|
Verified
Not enough data
9.3
20
Not enough data
9.4
16
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
9.7
31
Not enough data
9.6
31
Not enough data
9.7
31
Not enough data
9.8
30
Not enough data
9.8
31
Not enough data
9.4
6
Not enough data
9.4
6
CRM Data Enrichment
Not enough data
9.8
31
Not enough data
9.8
32
Not enough data
9.9
31
Not enough data
9.8
31
Not enough data
8.9
6
Account Management
Not enough data
9.8
32
Not enough data
9.6
31
Not enough data
9.6
31
Not enough data
9.9
32
Not enough data
9.2
6
Not enough data
9.3
5
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.9
15
Not enough data
8.2
17
Not enough data
9.4
21
Not enough data
9.0
19
Not enough data
9.4
23
Not enough data
9.6
16
Not enough data
9.2
17
Generative AI
Not enough data
7.6
7
Workforce Management
Not enough data
9.8
21
Not enough data
9.7
21
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.9
23
Not enough data
9.1
22
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
8.5
65
Not enough data
8.7
62
Not enough data
8.5
62
|
Verified
Not enough data
9.0
74
|
Verified
Personalization
Not enough data
Feature Not Available
Not enough data
9.1
92
|
Verified
Not enough data
9.3
97
|
Verified
Not enough data
9.1
80
|
Verified
Administrative
Not enough data
9.6
96
|
Verified
Not enough data
9.5
88
|
Verified
Not enough data
9.5
89
Agentic AI - Outbound Call Tracking
Not enough data
9.3
5
Not enough data
9.3
5
Calling
Not enough data
9.5
228
Not enough data
9.4
194
Not enough data
9.5
217
Not enough data
9.6
243
Not enough data
Not enough data
Contacts
Not enough data
9.2
205
Not enough data
9.2
189
Not enough data
9.3
184
Insights
Not enough data
9.4
226
Not enough data
9.4
187
Not enough data
9.3
217
Not enough data
9.4
155
Not enough data
9.2
156
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
9.0
95
|
Verified
Not enough data
9.2
90
|
Verified
Not enough data
8.9
66
Not enough data
8.9
76
|
Verified
Feedback
Not enough data
9.5
92
|
Verified
Not enough data
9.2
81
|
Verified
Not enough data
9.4
81
|
Verified
Not enough data
9.2
79
|
Verified
Not enough data
9.4
89
|
Verified
Not enough data
9.4
87
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
8.3
6
Phone Number Management
Not enough data
9.6
179
Not enough data
9.3
134
Not enough data
9.4
140
Tracking
Not enough data
9.3
130
Not enough data
9.4
126
Not enough data
9.2
118
Analytics
Not enough data
9.3
182
Not enough data
9.7
187
Not enough data
9.3
157
Not enough data
9.4
124
Call Routing
Not enough data
9.4
131
Not enough data
9.3
125
Not enough data
9.4
116
Administration
Not enough data
9.4
109
Not enough data
9.6
125
Not enough data
9.4
147
Agentic AI - Inbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Amazon Connect and Revenue.io are categorized as Call Center Infrastructure (CCI)
Unique Categories
Amazon Connect is categorized as Speech Analytics, Contact Center, Customer Service Automation, Contact Center Quality Assurance, and Contact Center Workforce
Revenue.io is categorized as Conversation Intelligence, Sales Engagement, Sales Coaching, Outbound Call Tracking, Inbound Call Tracking, Sales Performance Management, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
Amazon Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Revenue.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
15.5%
Information Technology and Services
12.1%
Financial Services
10.3%
Insurance
8.6%
Banking
6.9%
Other
46.6%
Computer Software
13.2%
Financial Services
9.1%
Information Technology and Services
8.0%
Higher Education
6.9%
Hospital & Health Care
5.8%
Other
56.9%
Alternatives
Discussions
What is Amazon Connect?
3 Comments
AS
Amazon Connect is a contact center solution provided by AWS with a pay as you go model. This service is straightforwad for even beginers to create a...Read more
when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?
1 Comment
YB
You can merge the calls together, then you are able to disconnect and they will still be on with each otherRead more
What is Amazon Connect used for?
1 Comment
UT
To establish a cloud based contact center with low cost and with scalable resourceRead more
Revenue.io has no discussions with answers
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