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Compare Alhena AI and Fin by Intercom 
Featured Products
At a Glance
Market Segments
Small-Business (63.9% of reviews)
Small-Business (58.6% of reviews)
Entry-Level Pricing
Free 25 Conversations Per Month
$0.99 1 Resolution
Alhena AI
Star Rating
(36)4.9 out of 5
Market Segments
Small-Business (63.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Conversations Per Month
Browse all 3 pricing plansFin by Intercom
Star Rating
(3,712)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in customer service automation, with users appreciating its ability to keep customer conversations organized and efficient. One user highlighted how the detailed Content and Guidance docs help fine-tune interactions, making it a valuable tool for daily operations.
- Users say Alhena AI stands out for its user-friendly interface and quick setup process. Reviewers noted that even those without technical expertise found it easy to implement and integrate, with one user mentioning they saw benefits within the first two weeks of use.
- According to verified reviews, Fin by Intercom has a strong reputation for its ease of use, with many users praising its simple functionality and the ability to integrate macros into emails. This has made daily tasks more manageable for teams relying on the platform.
- Reviewers mention that Alhena AI offers excellent support, with users appreciating the responsive assistance from the team. This level of support has been a significant factor in user satisfaction, especially for those new to AI tools.
- G2 reviewers highlight that while Fin by Intercom has a larger market presence and a wealth of user feedback, Alhena AI's smaller user base allows for a more tailored experience, with users feeling that their specific needs are more readily addressed.
- Users report that both products have their strengths, but Fin by Intercom's extensive feature set and ongoing updates keep it competitive. Users have noted the platform's continuous improvements, which enhance its functionality over time, while Alhena AI's focus on simplicity and effective training capabilities makes it a strong contender for those prioritizing ease of use.
Pricing
Entry-Level Pricing
Alhena AI
Free
Free
25 Conversations Per Month
Get started with Alhena’s core AI-driven conversation capabilities at no cost; includes basic AI-only support.
- 1 AI profile
- Basic AI-only support
- Manual-only training frequency
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Alhena AI
Free Trial is available
Fin by Intercom
Free Trial is available
Ratings
Meets Requirements
9.2
35
8.8
2,827
Ease of Use
9.7
36
8.9
2,857
Ease of Setup
9.5
26
8.4
1,466
Ease of Admin
9.6
21
8.6
1,312
Quality of Support
10.0
35
8.6
2,723
Has the product been a good partner in doing business?
10.0
21
8.8
1,309
Product Direction (% positive)
9.7
36
8.8
2,678
Features by Category
Ticket and Case Management
Not enough data
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1144
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Generative AI
Not enough data
8.3
247
Not enough data
8.2
248
Agentic AI - Help Desk
Not enough data
7.8
61
Not enough data
8.2
61
Not enough data
7.9
61
Communication Channels
Not enough data
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Platform
Not enough data
8.1
720
|
Verified
Not enough data
8.2
1267
|
Verified
Not enough data
8.7
823
|
Verified
Not enough data
8.6
789
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
9.4
11
Not enough data
9.4
11
Not enough data
Interaction
9.5
11
Not enough data
9.7
11
Not enough data
9.4
11
Not enough data
9.5
11
Not enough data
9.1
11
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
9.5
11
Not enough data
9.2
11
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
9.1
11
Not enough data
9.2
11
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
9.4
11
Not enough data
9.4
11
Not enough data
9.2
11
Not enough data
9.2
11
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Generative AI
Not enough data
Feature Not Available
Not enough data
8.2
84
Responses
Not enough data
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Generative AI
Not enough data
Feature Not Available
Not enough data
8.8
50
Responses
8.5
21
8.8
596
9.0
22
8.8
586
9.3
21
9.0
586
8.5
22
8.8
556
8.2
18
8.6
478
Platform
9.3
21
9.5
611
8.9
22
8.9
582
8.7
21
8.8
578
8.7
21
8.7
561
8.0
18
8.2
419
7.7
19
8.9
528
8.6
20
8.8
582
Generative AI
Feature Not Available
Feature Not Available
Feature Not Available
8.4
140
Conversational Platform
Not enough data
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Support Automation
Not enough data
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
810
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
154
Customer Support
Not enough data
8.6
200
Not enough data
7.4
185
Not enough data
9.0
210
Automation
Not enough data
8.4
207
Not enough data
8.3
207
Not enough data
8.5
197
Artificial Intelligence
Not enough data
8.5
200
Not enough data
8.6
193
Not enough data
8.5
201
Generative AI
Not enough data
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Communication
Not enough data
9.2
1441
|
Verified
Not enough data
8.9
1449
|
Verified
Not enough data
8.7
1191
|
Verified
Not enough data
9.1
1356
|
Verified
Not enough data
8.2
595
Internal Use
Not enough data
8.2
1267
|
Verified
Not enough data
8.7
1094
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1247
|
Verified
Not enough data
8.9
1319
|
Verified
Not enough data
8.6
1287
|
Verified
Generative AI
Not enough data
8.2
94
Self-Service Experience
9.2
6
8.9
652
8.1
6
8.9
651
8.3
5
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Self-Service Platform
8.3
5
8.7
530
Not enough data
8.7
534
Not enough data
8.4
475
Not enough data
8.6
519
Agentic AI - Customer Self-Service
Not enough data
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.2
16
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.7
172
Not enough data
7.9
170
Not enough data
7.7
164
Not enough data
8.5
169
Not enough data
8.0
159
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
157
Not enough data
7.9
158
Not enough data
7.9
160
Not enough data
8.3
162
Automation
Not enough data
8.1
163
Not enough data
7.9
158
Not enough data
7.2
154
Autonomy
Not enough data
7.5
161
Not enough data
7.7
161
Not enough data
7.2
158
Not enough data
7.7
161
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Alhena AI and Fin by Intercom are categorized as Customer Service Automation, Conversational Marketing, Chatbots, Customer Self-Service, and Conversational Support
Unique Categories
Alhena AI is categorized as AI Chatbots
Fin by Intercom is categorized as AI Customer Support Agents, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Customer Communications Management, Digital Adoption Platform, Social Customer Service, Live Chat, and Help Desk
Reviews
Reviewers' Company Size
Alhena AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.0%
Computer Software
22.2%
Retail
13.9%
Apparel & Fashion
8.3%
Consumer Services
5.6%
Other
25.0%
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Discussions
Alhena AI has no discussions with answers
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
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