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Compare Algolia and Document360 
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At a Glance
Market Segments
Small-Business (58.6% of reviews)
Mid-Market (47.8% of reviews)
Entry-Level Pricing
Free 10000 search requests Per Month
Contact Us 5 Team Accounts (billed annually)
Algolia
Star Rating
(447)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10000 search requests Per Month
Free Trial is available
Browse all 4 pricing plansDocument360
Star Rating
(497)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Team Accounts (billed annually)
Free Trial is available
Browse all 3 pricing plansAlgolia vs Document360
When assessing the two solutions, reviewers found Document360 easier to use, set up, and administer. Reviewers also preferred doing business with Document360 overall.
- Reviewers felt that Document360 meets the needs of their business better than Algolia.
- When comparing quality of ongoing product support, reviewers felt that Document360 is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Document360 over Algolia.
Pricing
Entry-Level Pricing
Algolia
Build
Free
10000 search requests Per Month
Start for free - no card details needed
- 10K search requests/month
- 1M records included
- 10K AI Recommendation requests/month
Document360
Professional
Contact Us
5 Team Accounts (billed annually)
Built for growing teams to scale documentation efficiently.
- Internal & External Knowledge Base
- Custom Web Address
- Import from Word
Free Trial
Algolia
Free Trial is available
Document360
Free Trial is available
Ratings
Meets Requirements
9.0
363
9.1
347
Ease of Use
8.6
363
9.3
350
Ease of Setup
8.4
249
9.1
235
Ease of Admin
8.9
218
9.1
211
Quality of Support
8.8
313
9.5
335
Has the product been a good partner in doing business?
9.1
197
9.4
209
Product Direction (% positive)
8.9
347
9.5
312
Features by Category
Administration
Not enough data
9.3
80
Not enough data
9.1
76
Not enough data
Feature Not Available
Knowledge Management
Not enough data
9.5
93
Not enough data
9.2
88
Not enough data
9.0
87
Compliance
Not enough data
9.1
82
Not enough data
9.2
79
Not enough data
9.3
74
Not enough data
9.2
71
Customer Support
Not enough data
9.2
83
Not enough data
8.9
81
Not enough data
8.9
76
Data Security
Not enough data
9.0
66
Not enough data
9.2
72
Not enough data
9.4
84
Not enough data
9.3
75
Administration
Not enough data
8.9
77
Not enough data
9.3
94
Not enough data
9.3
94
Generative AI
Not enough data
8.2
30
Merchandising
8.3
50
Not enough data
9.0
61
Not enough data
8.6
57
Not enough data
7.2
44
Not enough data
7.5
44
Not enough data
Analytics
8.3
61
Not enough data
7.7
54
Not enough data
Administration
8.1
60
Not enough data
8.3
64
Not enough data
Knowledge Pages
Not enough data
8.5
174
Not enough data
8.6
170
Not enough data
8.9
181
Not enough data
8.4
149
Not enough data
7.8
120
Not enough data
8.8
147
Knowledge Dissemination
Not enough data
8.7
175
Not enough data
9.1
179
Not enough data
9.2
179
Not enough data
8.8
175
Not enough data
8.5
141
Not enough data
7.9
116
Not enough data
9.0
146
Not enough data
8.2
125
Not enough data
8.2
124
Agentic AI - Knowledge Base
Not enough data
8.1
24
Not enough data
8.3
24
Not enough data
8.2
24
Search Setup
8.9
117
Not enough data
8.7
114
Not enough data
8.4
108
Not enough data
7.9
94
Not enough data
Product Discovery
8.2
98
Not enough data
7.9
100
Not enough data
7.7
99
Not enough data
8.3
107
Not enough data
8.4
110
Not enough data
Integration
8.6
104
Not enough data
7.4
82
Not enough data
7.7
91
Not enough data
Computing
7.5
26
Not enough data
7.7
28
Not enough data
8.3
25
Not enough data
Experimental Design
8.1
27
Not enough data
7.2
25
Not enough data
7.3
25
Not enough data
Analytics
8.2
28
Not enough data
6.9
24
Not enough data
Agentic AI - A/B Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.4
47
Self-Service Experience
Not enough data
9.4
125
Not enough data
9.4
123
Not enough data
Feature Not Available
Not enough data
8.6
72
Not enough data
8.9
79
Self-Service Platform
Not enough data
9.2
81
Not enough data
8.4
74
Not enough data
8.4
68
Not enough data
8.6
72
Agentic AI - Customer Self-Service
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
7.7
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
8.5
10
Management and Discovery - IT Documentation
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
8.9
19
Operations - IT Documentation
Not enough data
8.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Agentic AI - Site Search
8.6
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
Search Experience Management - Site Search
8.1
7
Not enough data
8.3
7
Not enough data
8.8
7
Not enough data
9.4
6
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
Functionality - Site Search
7.7
8
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.1
6
Not enough data
Generative AI - Site Search
8.3
7
Not enough data
8.1
7
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Algolia and Document360 share no categories
Unique Categories
Algolia is categorized as E-Commerce Search, Emerging AI Software, A/B Testing, E-Merchandising, Natural Language Processing (NLP), and Site Search Software
Document360 is categorized as Knowledge Base, IT Documentation, Help Authoring Tool (HAT), Customer Self-Service, and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Algolia
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Document360
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.3%
Retail
9.9%
Information Technology and Services
9.2%
Internet
5.7%
Apparel & Fashion
5.4%
Other
53.4%
Computer Software
21.7%
Information Technology and Services
15.6%
Financial Services
5.0%
Computer & Network Security
5.0%
Marketing and Advertising
4.2%
Other
48.5%
Alternatives
Discussions
How fast is Algolia?
1 Comment
MB
With search, speed is a crucial factor. Most of our search queries take less than 20ms to be processed.Read more
How does Algolia count records and operations?
1 Comment
MB
Records and operations can be a tricky topic. Try this documentation to help you out!...Read more
Which languages are supported by the engine?
1 Comment
MB
Our engine is language-agnostic: it supports alphabet-based and symbol-based languages (such as Chinese, Japanese or Korean).
To set the language(s) you...Read more
Restoring a project?
1 Comment
SK
Yes, the system takes daily backup (which you can see on Settings> Backup and Restore), you can simply click on any backup and click restore, it will take...Read more
What all API Integration tools document360 offer now?
1 Comment
PS
Document360 makes it easy to generate an API token to use with other applications. You can integrate document360 with your favorite daily-use tools like...Read more
Is it possible to add custom features to the landing page, either as a new "drag and drop" or with HTML and JavaScript?
1 Comment
SK
You can add custom HTML content at the moment, we are also bringing more out of the box widgets like popular articles, recent articles, most searched...Read more
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