Compare Aisera and Jira Service Management
At a Glance
Market Segments
Enterprise (69.9% of reviews)
Mid-Market (43.2% of reviews)
Entry-Level Pricing
No pricing available
0/agent/month
Aisera
Star Rating
(146)4.4 out of 5
Market Segments
Enterprise (69.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Aisera
Jira Service Management
Star Rating
(975)4.3 out of 5
Market Segments
Mid-Market (43.2% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jira Service Management excels in overall user satisfaction, reflected in its higher G2 Score of 81.03 compared to Aisera's 46.4. Users appreciate its seamless integration with the Atlassian suite, which enhances collaboration across teams.
- Users say that Jira Service Management offers a more intuitive experience for both IT and non-IT teams, making it easier to manage customer support and track development lifecycles. This ease of use is a significant advantage highlighted by recent feedback.
- According to verified reviews, Aisera shines in its automation capabilities, with users praising its advanced AI features that streamline repetitive tasks. Reviewers note that this automation allows agents to focus on more productive work, transforming their work experience.
- Reviewers mention that while Aisera has a strong focus on automation, it may not match the comprehensive feature set of Jira Service Management, which includes robust ticketing and reporting functionalities that users find essential for effective IT service management.
- Users highlight that Jira Service Management has a larger pool of reviews, indicating a more reliable consensus on its performance. With 929 reviews compared to Aisera's 134, potential buyers can feel more confident in the insights gathered from a broader user base.
- G2 reviewers note that Aisera's quality of support is commendable, with a score of 8.9, but Jira Service Management also performs well in this area with an 8.4. Users appreciate the responsive support from both platforms, though Jira's integration capabilities may provide a more cohesive support experience overall.
Pricing
Entry-Level Pricing
Aisera
No pricing availableJira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
Aisera
No trial information availableJira Service Management
Free Trial is available
Ratings
Meets Requirements
8.5
116
8.7
864
Ease of Use
8.4
120
8.2
871
Ease of Setup
8.0
90
8.0
477
Ease of Admin
8.1
90
8.0
366
Quality of Support
8.9
116
8.4
747
Has the product been a good partner in doing business?
8.9
89
8.7
343
Product Direction (% positive)
9.2
115
8.7
829
Features by Category
Ticket and Case Management
Not enough data
9.0
85
Not enough data
9.1
81
Not enough data
8.9
85
Not enough data
8.9
80
Not enough data
8.8
82
Not enough data
8.8
82
Not enough data
9.2
81
Not enough data
8.5
77
Generative AI
Not enough data
7.9
54
Not enough data
7.9
53
Agentic AI - Help Desk
Not enough data
8.3
41
Not enough data
8.5
40
Not enough data
8.3
40
Communication Channels
Not enough data
8.9
81
Not enough data
8.9
80
Not enough data
8.3
73
Not enough data
8.1
71
Not enough data
7.9
68
Platform
Not enough data
8.1
84
Not enough data
8.4
86
Not enough data
8.9
89
Not enough data
8.8
84
Not enough data
8.7
84
Not enough data
8.7
81
Administration
7.8
12
8.9
166
|
Verified
8.1
12
8.5
160
|
Verified
8.5
19
8.9
171
|
Verified
Service Desk
8.8
18
8.9
177
|
Verified
8.4
17
8.8
177
|
Verified
8.3
18
8.8
179
|
Verified
Management
8.4
19
9.0
154
|
Verified
8.8
20
8.9
147
|
Verified
8.6
16
8.7
148
|
Verified
7.9
13
8.6
144
|
Verified
7.7
13
8.6
139
|
Verified
Functionality
8.8
18
9.2
159
|
Verified
7.9
18
8.8
150
7.2
15
8.7
154
|
Verified
8.3
17
8.9
154
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.3
80
Not enough data
8.5
79
Not enough data
8.3
81
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Monitoring
Not enough data
8.9
145
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.1
147
|
Verified
Not enough data
8.5
69
Management Tools
Not enough data
9.1
150
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.0
135
|
Verified
Generative AI
Not enough data
8.0
76
Not enough data
8.3
74
Agentic AI - Incident Management
Not enough data
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Functionality
8.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
Issue Resolution
8.8
7
Not enough data
8.8
7
Not enough data
9.5
7
Not enough data
Management
9.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
Generative AI
8.9
6
Not enough data
9.4
6
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.3
33
Not enough data
8.3
31
Not enough data
8.1
33
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.5
30
Not enough data
8.6
32
Not enough data
8.4
28
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
8.8
10
Not enough data
8.1
7
Not enough data
9.1
9
Not enough data
Automation
9.0
8
Not enough data
8.5
9
Not enough data
8.8
8
Not enough data
Artificial Intelligence
9.0
8
Not enough data
8.8
7
Not enough data
8.5
8
Not enough data
Generative AI
8.8
17
Not enough data
Self-Service Experience
8.4
55
Not enough data
8.3
53
Not enough data
Feature Not Available
Not enough data
8.2
37
Not enough data
8.5
50
Not enough data
Self-Service Platform
8.7
51
Not enough data
8.4
54
Not enough data
8.0
52
Not enough data
8.4
53
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.3
25
Agentic AI - IT Alerting
Not enough data
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational Automation - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Task Automation - AI Agents for HR
Not enough data
Not enough data
Predictive Analytics - AI Agents for HR
Not enough data
Not enough data
Compliance & Policy - AI Agents for HR
Not enough data
Not enough data
Multi‑System Integration - AI Agents for HR
Not enough data
Not enough data
Proactive Intervention - AI Agents for HR
Not enough data
Not enough data
Agent Governance - AI Agents for HR
Not enough data
Not enough data
Talent Acquisition & Recruitment - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.7
308
Not enough data
8.8
314
Not enough data
8.8
327
Not enough data
8.5
280
Not enough data
8.5
275
Reporting
Not enough data
8.5
311
Not enough data
8.4
301
Not enough data
8.2
231
Access & Usability
Not enough data
8.1
226
Not enough data
8.6
281
Not enough data
8.5
235
Not enough data
8.4
232
Agentic AI - Service Desk
Not enough data
8.2
73
Not enough data
8.2
73
Not enough data
8.4
75
Not enough data
8.5
73
Not enough data
8.3
72
Not enough data
8.4
73
Not enough data
8.6
73
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aisera and Jira Service Management are categorized as IT Service Management (ITSM) Tools
Unique Categories
Jira Service Management is categorized as Incident Management, Service Desk, IT Alerting, and Help Desk
Reviews
Reviewers' Company Size
Aisera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.8%
Computer Software
12.8%
Financial Services
9.0%
Retail
8.3%
Telecommunications
7.5%
Other
40.6%
Information Technology and Services
30.9%
Computer Software
16.3%
Financial Services
4.9%
Internet
4.4%
Telecommunications
3.2%
Other
40.3%
Alternatives
Discussions
What do you recommend for companies considering Aisera for AI-powered customer support?
1 Comment
AR
Aisera is a strong enterprise-grade option for AI-powered customer support, offering deep integrations, security compliance, and proven ROI, though it...Read more
What is Aisera used for?
1 Comment
JO
It leverages artificial intelligence, natural language processing (NLP), and machine learning to provide self-service solutions, streamline workflows, and...Read more
Aisera has no more discussions with answers
What is Jira Service Management used for?
2 Comments
SP
the tool is basically used for ticketing the IR or the Incident management processRead more
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
What does Jira Service Desk do?
1 Comment
VR
Connect with various spocs to solve a problem Read more
