Compare Salesforce Service Cloud Software and ClientSuccess 
Featured Products
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Mid-Market (56.0% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Contact Us
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,268)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansClientSuccess
Star Rating
(423)4.4 out of 5
Market Segments
Mid-Market (56.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about ClientSuccessSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Service Cloud excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ClientSuccess. This reflects a broader acceptance and reliability in the market, with users appreciating its extensive features and seamless integration capabilities.
- Users say that ClientSuccess offers a user-friendly experience, with many highlighting its intuitive design that doesn't require extensive training. One user mentioned, "ClientSuccess doesn't take a degree to use," which makes it a great choice for teams looking for straightforward solutions.
- Reviewers mention that Salesforce Service Cloud shines in its implementation process, with many users noting how easy it is to integrate existing workflows. One user praised its AI capabilities for suggesting follow-up reminders, making customer service management more efficient.
- According to verified reviews, ClientSuccess is recognized for its strong customer support, with users appreciating the team's flexibility and commitment to customer success. One reviewer stated, "The team is flexible, really cares about its customers," which enhances the overall user experience.
- Users highlight that Salesforce Service Cloud provides a wealth of features that cater to various business needs, including work order management and document attachment capabilities. This versatility is a significant advantage for businesses that require comprehensive service solutions.
- Reviewers note that while ClientSuccess has a strong focus on customer health and engagement, it may not have the same breadth of features as Salesforce Service Cloud. However, users appreciate its specific tools for monitoring client activity, with one mentioning the effective engagement integration with Outlook.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
ClientSuccess
ClientSuccess
Contact Us
- Customer Success Management Software
- Customer Journey Mapping
- Forecasting SaaS Renewal
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
ClientSuccess
No trial information availableRatings
Meets Requirements
8.6
2,818
8.3
317
Ease of Use
8.4
5,410
8.9
320
Ease of Setup
7.9
4,165
8.4
151
Ease of Admin
8.2
1,549
8.9
157
Quality of Support
8.3
2,594
8.8
287
Has the product been a good partner in doing business?
8.7
1,529
9.4
155
Product Direction (% positive)
8.3
2,768
8.5
295
Features by Category
Ticket and Case Management
8.5
1212
|
Verified
Not enough data
8.4
1212
|
Verified
Not enough data
8.3
1254
|
Verified
Not enough data
8.3
1166
|
Verified
Not enough data
8.1
983
Not enough data
7.9
1169
|
Verified
Not enough data
8.3
1151
|
Verified
Not enough data
8.5
1051
|
Verified
Not enough data
Generative AI
7.7
180
Not enough data
7.6
179
Not enough data
Agentic AI - Help Desk
8.3
66
Not enough data
8.4
60
Not enough data
8.3
64
Not enough data
Communication Channels
8.4
1022
|
Verified
Not enough data
8.6
1212
|
Verified
Not enough data
8.1
855
Not enough data
8.0
809
|
Verified
Not enough data
8.1
768
Not enough data
Platform
7.8
554
|
Verified
Not enough data
8.3
818
|
Verified
Not enough data
8.6
694
|
Verified
Not enough data
8.3
626
|
Verified
Not enough data
8.2
1151
|
Verified
Not enough data
8.2
1169
|
Verified
Not enough data
Customer Information
Not enough data
8.5
238
|
Verified
Not enough data
8.6
241
|
Verified
Not enough data
8.5
238
|
Verified
Not enough data
7.8
183
Not enough data
8.3
204
|
Verified
Not enough data
7.9
187
|
Verified
Not enough data
7.4
124
|
Verified
Predictions
Not enough data
8.1
194
|
Verified
Not enough data
7.2
146
|
Verified
Not enough data
7.3
139
|
Verified
Not enough data
6.1
96
|
Verified
Platform
Not enough data
7.6
224
|
Verified
Not enough data
7.5
205
|
Verified
Not enough data
7.7
195
|
Verified
Not enough data
8.0
189
|
Verified
Not enough data
7.8
207
|
Verified
Not enough data
7.6
217
|
Verified
Not enough data
8.1
205
|
Verified
Not enough data
8.6
174
|
Verified
Not enough data
8.3
226
|
Verified
Not enough data
8.7
220
|
Verified
Generative AI
Not enough data
6.3
8
Not enough data
6.3
8
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Billing and Payments
Not enough data
7.2
17
Not enough data
7.1
18
Not enough data
7.1
18
Revenue Recognition
Not enough data
7.5
24
Not enough data
7.4
18
Not enough data
7.5
21
Revenue Optimization
Not enough data
8.5
30
Not enough data
7.6
21
Not enough data
8.0
31
Not enough data
8.2
27
Administration
8.8
230
Not enough data
8.8
229
Not enough data
8.6
226
Not enough data
Knowledge Management
8.8
221
Not enough data
8.6
213
Not enough data
8.5
211
Not enough data
Compliance
8.7
229
Not enough data
8.7
226
Not enough data
8.6
226
Not enough data
8.6
223
Not enough data
Customer Support
8.2
212
Not enough data
8.2
205
Not enough data
8.0
194
Not enough data
Data Security
8.6
218
Not enough data
8.7
219
Not enough data
9.0
220
Not enough data
9.1
220
Not enough data
Administration
8.6
212
Not enough data
8.9
212
Not enough data
8.9
216
Not enough data
Generative AI
7.5
150
Not enough data
Channels
8.5
123
Not enough data
8.3
118
Not enough data
7.5
117
Not enough data
Design
8.4
115
Not enough data
8.0
115
Not enough data
8.3
118
Not enough data
8.4
118
Not enough data
8.5
114
Not enough data
Generative AI
7.4
111
Not enough data
7.5
110
Not enough data
Usability
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Not enough data
Reporting
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Not enough data
Generative AI
7.6
179
Not enough data
7.6
180
Not enough data
Quality Assurance
8.8
70
Not enough data
8.7
67
Not enough data
8.7
69
Not enough data
Engagement
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
Performance
8.7
69
Not enough data
8.8
69
Not enough data
Generative AI
7.7
59
Not enough data
8.0
60
Not enough data
Sales Team
Not enough data
8.0
15
Not enough data
7.8
17
Not enough data
8.3
20
Intelligence
Not enough data
8.1
18
Not enough data
7.4
17
Not enough data
7.9
17
Mapping
Not enough data
7.3
14
Not enough data
8.1
24
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
7.4
275
Not enough data
7.3
269
Not enough data
7.9
273
Not enough data
7.3
266
Not enough data
8.8
280
Not enough data
Generative AI
7.0
217
Not enough data
Functions
7.9
269
Not enough data
8.0
266
Not enough data
7.6
258
Not enough data
7.2
254
Not enough data
7.2
256
Not enough data
7.2
259
Not enough data
7.7
259
Not enough data
8.0
258
Not enough data
Agentic AI - Contact Center
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Administrative
7.9
255
Not enough data
8.5
260
Not enough data
8.5
258
Not enough data
7.7
247
Not enough data
7.7
252
Not enough data
Workforce Management
7.9
56
Not enough data
7.9
56
Not enough data
7.4
55
Not enough data
7.8
55
Not enough data
7.6
55
Not enough data
Administration
8.2
56
Not enough data
8.3
55
Not enough data
8.4
55
Not enough data
7.6
54
Not enough data
7.7
54
Not enough data
Conversational Platform
8.5
102
Not enough data
8.6
102
Not enough data
8.1
99
Not enough data
8.2
104
Not enough data
Support Automation
8.1
101
Not enough data
8.1
99
Not enough data
8.1
100
Not enough data
8.0
99
Not enough data
Generative AI
7.4
95
Not enough data
7.4
94
Not enough data
Onboarding Setup
Not enough data
8.2
53
Not enough data
8.3
51
Not enough data
8.4
56
Project Tracking
Not enough data
8.0
51
Not enough data
8.2
45
Not enough data
8.3
44
Not enough data
8.0
58
Not enough data
8.2
48
Customer Engagement
Not enough data
7.8
43
Not enough data
8.1
54
Not enough data
7.0
32
Not enough data
8.0
49
Not enough data
7.6
41
Customer Support
8.3
144
Not enough data
7.9
139
Not enough data
8.2
139
Not enough data
Automation
8.2
146
Not enough data
8.2
144
Not enough data
8.1
144
Not enough data
Artificial Intelligence
7.6
138
Not enough data
7.7
137
Not enough data
7.4
135
Not enough data
Generative AI
7.8
108
Not enough data
7.7
107
Not enough data
7.7
108
Not enough data
Communication
8.5
310
|
Verified
Not enough data
8.6
329
|
Verified
Not enough data
8.4
275
|
Verified
Not enough data
8.5
277
|
Verified
Not enough data
7.8
160
Not enough data
Internal Use
8.3
818
|
Verified
Not enough data
8.3
296
|
Verified
Not enough data
8.5
288
|
Verified
Not enough data
8.4
318
|
Verified
Not enough data
8.5
289
|
Verified
Not enough data
8.7
323
|
Verified
Not enough data
Generative AI
7.2
126
Not enough data
Self-Service Experience
8.6
593
Not enough data
8.3
578
Not enough data
8.3
527
Not enough data
7.9
213
Not enough data
8.4
223
Not enough data
Self-Service Platform
8.4
222
Not enough data
8.6
230
Not enough data
7.6
201
Not enough data
8.5
215
Not enough data
Agentic AI - Customer Self-Service
8.3
6
Not enough data
8.3
6
Not enough data
8.8
7
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Generative AI
7.9(won by default)
54
Not enough data
8.0(won by default)
54
Not enough data
Process
8.6(won by default)
244
Not enough data
8.6(won by default)
264
Not enough data
8.3(won by default)
225
Not enough data
Channels
8.8(won by default)
273
Not enough data
8.4(won by default)
248
Not enough data
8.5(won by default)
231
Not enough data
8.6(won by default)
232
Not enough data
8.6(won by default)
214
Not enough data
Insight
8.6(won by default)
230
Not enough data
8.8(won by default)
265
Not enough data
8.5(won by default)
204
Not enough data
8.7(won by default)
252
Not enough data
Generative AI
8.0
79
Not enough data
7.9
80
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.6
29
Not enough data
8.3
29
Not enough data
8.6
29
Not enough data
8.7
29
Not enough data
Process Management
8.3
29
Not enough data
8.4
28
Not enough data
8.7
29
Not enough data
8.5
28
Not enough data
System Management
9.0
29
Not enough data
8.6
28
Not enough data
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and ClientSuccess share no categories
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Live Chat, Help Desk, Contact Center Workforce, Enterprise Feedback Management, Contact Center, Customer Self-Service, and Customer Service Automation
ClientSuccess is categorized as Customer Success, Client Onboarding, Subscription Revenue Management, and Customer Revenue Optimization
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ClientSuccess
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.3%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.7%
Computer Software
37.5%
Information Technology and Services
16.6%
Marketing and Advertising
8.7%
Internet
3.8%
Computer & Network Security
3.8%
Other
29.6%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
Is there a way to mass upload Zendesk Company IDs so we don't have to manual input them in each client in CS?
5 Comments
JS
I will answer my own question from the answer I received by the CS support team (Chance).
Chance said that they can mass upload the organization ID from...Read more
Is there a way view clients that I am a CSM #2 on within my client list?
3 Comments
KG
Hi Devan! Your question makes perfect sense. And yes, you can filter your client grid view by accounts you are listed as a secondary on. I recommend adding...Read more
Does ClientSuccess support B2C subscription companies?
2 Comments
MO
I believe so - it's great for managing customer lifetime cycles. So it would depend on how the product is used and if there is a workflow between your...Read more
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