Compare Agentforce 360 Platform (formerly Salesforce Platform) and Retool 
Featured Products
At a Glance
Market Segments
Mid-Market (45.8% of reviews)
Small-Business (54.3% of reviews)
Entry-Level Pricing
$25/user/month* (billed annually)
Free
Agentforce 360 Platform (formerly Salesforce Platform)
Star Rating
(3,976)4.5 out of 5
Market Segments
Mid-Market (45.8% of reviews)
Pros & Cons
Entry-Level Pricing
$25/user/month* (billed annually)
Free Trial is available
Browse all 3 pricing plansRetool
Star Rating
(351)4.6 out of 5
Market Segments
Small-Business (54.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Platform excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Retool. Users appreciate its robust CRM capabilities and extensive customization options, which empower non-developers to build applications and automate workflows efficiently.
- Users say that Salesforce Platform's implementation process is notably smooth, with many highlighting the intuitive onboarding wizard that helps new users get started quickly. In contrast, Retool, while praised for its speed in building applications, has fewer recent reviews, which may indicate less consistent user experiences.
- Reviewers mention that Salesforce Platform offers a wealth of learning resources, making it easier for users to leverage its features effectively. This is particularly beneficial for teams looking to maximize their investment in the platform, whereas Retool's documentation, while helpful, does not receive the same level of acclaim.
- According to verified reviews, Salesforce Platform shines in its ability to provide historical data access, allowing users to engage with leads and clients with full context. This feature is a standout for users who value data-driven decision-making, while Retool's focus on backend integration is appreciated but may not offer the same depth of historical insight.
- Users highlight that Retool is particularly strong in creating enterprise-quality applications quickly, with features like built-in unit tests and CI/CD integration. However, Salesforce Platform's extensive app variety and customization capabilities often lead users to prefer it for more complex application needs.
- G2 reviewers note that while both platforms offer solid support, Salesforce Platform's quality of support is slightly higher, with users appreciating the responsiveness and depth of knowledge from support staff. Retool, while effective, has received mixed feedback regarding support availability, which could be a consideration for teams needing consistent assistance.
Pricing
Entry-Level Pricing
Agentforce 360 Platform (formerly Salesforce Platform)
Platform Starter
$25
/user/month* (billed annually)
Users access apps built with the following services:
- Access 10 custom objects
- 200 APIs calls /user/day
- Lightning App Builder
Retool
Free
Free
For developers and small teams
- Unlimited web and mobile apps 1GB of workflow data
- 5GB of data storage
- Connect to any API or data source
Free Trial
Agentforce 360 Platform (formerly Salesforce Platform)
Free Trial is available
Retool
Free Trial is available
Ratings
Meets Requirements
8.9
2,355
8.6
273
Ease of Use
8.5
3,121
8.6
275
Ease of Setup
8.4
1,899
8.5
213
Ease of Admin
8.5
801
8.6
150
Quality of Support
8.5
2,102
8.4
207
Has the product been a good partner in doing business?
8.8
796
8.9
127
Product Direction (% positive)
8.7
2,320
9.3
252
Features by Category
Data Masking
9.4
17
Not enough data
9.3
17
Not enough data
9.2
16
Not enough data
9.4
16
Not enough data
8.8
16
Not enough data
Administration
8.9
287
Not enough data
8.8
278
Not enough data
9.3
300
Not enough data
9.0
300
Not enough data
9.2
302
Not enough data
9.0
289
Not enough data
Automation
9.0
326
Not enough data
9.0
312
Not enough data
9.1
320
Not enough data
Development
8.9
290
Not enough data
8.7
251
Not enough data
8.5
241
Not enough data
9.0
270
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.2
108
Not enough data
9.2
103
Not enough data
8.9
103
Not enough data
8.7
100
Not enough data
Management
9.1
100
Not enough data
9.1
102
Not enough data
9.2
106
Not enough data
9.1
103
Not enough data
Security
9.3
107
Not enough data
Agentic AI - Cloud Migration
8.3
18
Not enough data
8.0
18
Not enough data
8.7
19
Not enough data
Functionality
9.1
27
Not enough data
9.2
27
Not enough data
9.2
28
Not enough data
9.0
27
Not enough data
9.0
25
Not enough data
8.8
25
Not enough data
8.7
24
Not enough data
8.9
27
Not enough data
9.1
25
Not enough data
Functionality
8.6
303
Not enough data
9.1
320
Not enough data
9.2
317
Not enough data
8.9
308
Not enough data
8.6
293
Not enough data
9.1
322
Not enough data
AI Authentication Risk Management - Customer Identity and Access Management (CIAM)
9.4
11
Not enough data
8.9
12
Not enough data
9.9
12
Not enough data
9.3
9
Not enough data
9.3
12
Not enough data
AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)
8.3
10
Not enough data
8.5
11
Not enough data
AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)
9.0
12
Not enough data
8.2
10
Not enough data
Functionality
8.7
75
Not enough data
8.7
77
Not enough data
8.9
79
Not enough data
8.7
75
Not enough data
9.3
77
Not enough data
9.1
79
Not enough data
Type
8.7
74
Not enough data
8.7
76
Not enough data
Reporting
8.8
74
Not enough data
8.9
75
Not enough data
9.0
15
Not enough data
9.4
13
Not enough data
Authentication & Authorization - Identity and Access Management (IAM)
8.5
13
Not enough data
Administration & Governance - Identity and Access Management (IAM)
8.7
13
Not enough data
8.3
13
Not enough data
Generative AI - Identity and Access Management (IAM)
7.6
13
Not enough data
7.4
13
Not enough data
7.7
13
Not enough data
Digital Workflows
Not enough data
9.1
49
Not enough data
8.9
50
Not enough data
7.4
46
Forms
Not enough data
8.3
49
Not enough data
7.4
45
Not enough data
7.3
45
Automation
Not enough data
8.9
49
Not enough data
8.8
46
Not enough data
8.6
47
Not enough data
6.6
44
Agentic AI - Digital Process Automation (DPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.3
68
Not enough data
9.3
70
Not enough data
9.2
68
Not enough data
Functionality
9.4
69
Not enough data
9.4
68
Not enough data
9.5
69
Not enough data
Processes
9.2
69
Not enough data
9.4
69
Not enough data
9.3
69
Not enough data
Functionality
8.1
75
8.4
76
8.5
70
8.6
74
8.7
69
8.0
72
8.5
69
7.5
70
Data Control
8.5
68
8.5
70
8.6
70
8.4
72
9.0
70
8.4
69
Agentic AI - Drag and Drop App Builder
8.9
25
8.0
5
8.8
25
8.0
5
8.4
25
7.7
5
Functionality
9.1
143
8.4
112
8.8
136
7.9
103
8.8
129
7.2
99
9.2
138
8.1
111
8.7
136
8.6
112
8.9
132
7.8
105
9.1
129
8.3
102
Agentic AI - Software Testing
9.0
25
Not enough data
8.8
24
Not enough data
8.9
24
Not enough data
Generation and Interpretation - AI App Builder
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generated Application Quality - AI App Builder
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Application Design
8.6
236
8.1
137
8.6
236
8.3
139
8.7
257
7.8
130
8.7
247
7.4
128
8.9
273
8.0
135
Data Control
8.9
267
8.1
130
8.9
269
8.3
135
9.2
267
8.2
129
Publishing
8.9
243
8.5
135
8.9
255
8.3
135
8.9
239
8.2
132
Agentic AI - Low-Code Development Platforms
9.1
48
9.0
5
9.2
46
9.3
5
9.0
48
9.0
5
Development
8.7
590
Not enough data
8.6
574
Not enough data
8.7
525
Not enough data
8.6
555
Not enough data
8.6
520
Not enough data
Database
9.0
567
Not enough data
8.9
658
Not enough data
8.5
512
Not enough data
8.6
560
Not enough data
8.7
610
Not enough data
Infrastructure
8.5
564
Not enough data
8.1
524
Not enough data
9.1
593
Not enough data
User Interface Design
8.5
137
|
Verified
Not enough data
8.7
156
|
Verified
Not enough data
8.8
157
|
Verified
Not enough data
9.1
159
|
Verified
Not enough data
Data Control
9.0
153
|
Verified
Not enough data
8.9
161
|
Verified
Not enough data
9.2
158
|
Verified
Not enough data
Publishing
8.8
145
|
Verified
Not enough data
9.0
150
Not enough data
8.9
148
|
Verified
Not enough data
Agentic AI - No-Code Development Platforms
8.7
37
Not enough data
8.8
37
Not enough data
8.6
37
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce 360 Platform (formerly Salesforce Platform) and Retool are categorized as Application Development Platforms, Drag and Drop App Builder, and Low-Code Development Platforms
Unique Categories
Agentforce 360 Platform (formerly Salesforce Platform) is categorized as DevOps Platforms, Consent Management Platform (CMP), Workplace Innovation Platforms, Data Masking, Privileged Access Management (PAM), Customer Identity and Access Management (CIAM), Cloud Migration, No-Code Development Platforms, Software Testing, Identity and Access Management (IAM), and Cloud Platform as a Service (PaaS)
Retool is categorized as Digital Process Automation (DPA) and AI App Builder
Reviews
Reviewers' Company Size
Agentforce 360 Platform (formerly Salesforce Platform)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Retool
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.7%
Information Technology and Services
12.0%
Financial Services
6.9%
Non-Profit Organization Management
4.1%
Marketing and Advertising
3.3%
Other
60.0%
Computer Software
20.8%
Financial Services
10.6%
Information Technology and Services
9.4%
Marketing and Advertising
4.7%
Retail
4.1%
Other
50.4%
Discussions
What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?
5 Comments
PP
Need to learn CRM data model and OOB functionality of the Salesforce CRM . Also better to start Salesforce Flow learning .Read more
How do I add an account to Salesforce Authenticator?
2 Comments
BC
You can open the Salesforce Authenticator app on your mobile device. If you're opening the app for the first time, you see a tour of the app's features. Take...Read more
What all functionalities can be used via Salesforce?
2 Comments
CB
Salesforce redefines the way businesses connect with customers through service, marketing, and sales by creating a more meaningful relationship.
It has...Read more
Except using Retool as an internal tool, any cases about using retool as a public tool?
1 Comment
TR
Depending on your use case it is quite flexible. On higher tiers supports user level access control, imbedding, and google docs integration is pretty good.Read more
How do I populate a table as I'm running a query?
1 Comment
NS
You should be able to apply the query to a table and it should populate automatically.Read more
What is Retool used for?
1 Comment
AR
Retool is used to create customized, data applications and tools for internal use within organizations. It simplifies the development process, making it...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
