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# Ada vs Freshdesk Comparison - What are their main differences?

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AdaFreshdesk[+ Add Product](#)

Pricing

**Ada**

**$60,000.00** Per Year · General Pricing

**Freshdesk**
Free Trial

**$19.00** Per User Per Month · Freshdesk Growth

**$55.00** Per User Per Month · Freshdesk Pro

**$89.00** Per User Per Month · Freshdesk Enterprise

**Pricing Insights**
from reviews

Perceived Cost

**Ada**
$$$$$

**Freshdesk**
$$$$$

Average Discount

**Ada**
16%6% more

**Freshdesk**
10%

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**Ada** 6 months
Based on 100 responses

**Freshdesk** 6 months
Based on 100 responses

Return on Investment

**Ada** 6 months
Based on 100 responses

**Freshdesk** 6 months
Based on 100 responses

 ![Ada](https://images.g2crowd.com/uploads/product/hd_favicon/d9a6ebdf8b846e2ef3d40f78e4f8e4bb/ada-support-inc-ada.svg "Ada")

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

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**Pros & Cons**
from reviews

**Ada**

Ease of Use (23)

Helpful (21)

Usability Issues (10)

Integration Issues (9)

**Freshdesk**

Intuitive to Navigate (340)

Organized Ticket Management (142)

Reports Lack Detail (68)

Slow Under Heavy Workloads (54)

Integrations

**Ada**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image")

Aircall

](https://www.g2.com/products/aircall/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a6e4dddb857c81ec6f47df4ec3811b66/amadeus-amadeus-agenta.jpg "Product Avatar Image")

Amadeus

](https://www.g2.com/products/amadeus/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-connect.jpg "Product Avatar Image")

Connect

](https://www.g2.com/products/amazon-connect/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e4be040bbaaa0a3c52ded16cc4eee05a/contentful.png "Product Avatar Image")

Contentful

](https://www.g2.com/products/contentful/reviews)[
View all
](https://www.g2.com/products/ada-support-inc-ada/integrations)

**Freshdesk**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d8d487b67574b56a5ad57a2f0f159a30/airtable.jpg "Product Avatar Image")

Airtable

](https://www.g2.com/products/airtable/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6e5d03d6d496e56167059c135b22fa34/allegra.png "Product Avatar Image")

Allegra

](https://www.g2.com/products/allegra/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d78c8cb7e73ef571783c4f48b77461dc/ameyo-by-exotel-cloud-contact-center.png "Product Avatar Image")

Ameyo by Exotel Cloud...

](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image")

Asana

](https://www.g2.com/products/asana/reviews)[
View all
](https://www.g2.com/products/freshdesk/integrations)

Screenshots

**Ada**
 ![Ada screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1562103/Frame-1.png)

**Freshdesk**
 ![Freshdesk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1876243/Automate_service_operations__1_.png)

**Ratings**
from reviews

Meets Requirements

**Ada**

**8.8** /10

Based on 137 responses

**Freshdesk**

**8.6** /10

Based on 3,472 responses

Ease of Use

**Ada**

**8.9** /10

Based on 140 responses

**Freshdesk**

**8.9** /10

Based on 3,497 responses

Ease of Setup

**Ada**

**8.6** /10

Based on 124 responses

**Freshdesk**

**8.6** /10

Based on 2,549 responses

Ease of Admin

**Ada**

**8.8** /10

Based on 126 responses

**Freshdesk**

**8.7** /10

Based on 2,331 responses

Quality of Support

**Ada**

**9.4** /10

Based on 137 responses

**Freshdesk**

**8.7** /10

Based on 3,366 responses

Has the product been a good partner in doing business?

**Ada**

**9.4** /10

Based on 125 responses

**Freshdesk**

**8.7** /10

Based on 2,251 responses

Product Direction (% positive)

**Ada**

**9.2** /10

Based on 133 responses

**Freshdesk**

**8.7** /10

Based on 3,412 responses

**Features**
ratings from reviews

AI Customer Support Agents

**7.8** /10

Based on 16 responses

**8.8** /10

Based on 49 responses

Conversational Support

**8.7** /10

Based on 20 responses

**8.1** /10

Based on 503 responses

Customer Self-Service

**7.8** /10

Based on 92 responses

**8.2** /10

Based on 1,128 responses

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Help Desk

Not enough data

**8.6** /10

Based on 2,786 responses

AI Chatbots

**7.7** /10

Based on 6 responses

Not enough data

Customer Communications Management

Not enough data

**8.0** /10

Based on 412 responses

Complaint Management

Not enough data

**8.4** /10

Based on 295 responses

Shared Inbox

Not enough data

**8.4** /10

Based on 273 responses

Chatbots

**8.4** /10

Based on 71 responses

Not enough data

Multilingual Customer Support

**8.9** /10

Based on 6 responses

Not enough data

Customer Service Automation

**8.4** /10

Based on 9 responses

Not enough data

Live Chat

Not enough data

**8.4** /10

Based on 1,896 responses

Social Customer Service

Not enough data

**8.7** /10

Based on 533 responses

Digital Customer Service Platforms

Not enough data

**7.7** /10

Based on 92 responses

Service Desk

Not enough data

**9.7** /10

Based on 7 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
20.1%

Mid-Market(51-1000 emp.)
62.6%

Enterprise(\> 1000 emp.)
17.3%

Small-Business(50 or fewer emp.)
20.1%

Mid-Market(51-1000 emp.)
62.6%

Enterprise(\> 1000 emp.)
17.3%

Small-Business(50 or fewer emp.)
48.6%

Mid-Market(51-1000 emp.)
40.1%

Enterprise(\> 1000 emp.)
11.3%

Small-Business(50 or fewer emp.)
48.6%

Mid-Market(51-1000 emp.)
40.1%

Enterprise(\> 1000 emp.)
11.3%

**Reviewers' Industry**

[![Ada](https://images.g2crowd.com/uploads/product/hd_favicon/d9a6ebdf8b846e2ef3d40f78e4f8e4bb/ada-support-inc-ada.svg "Ada")](https://www.g2.com/products/ada-support-inc-ada/reviews)
Ada

Financial Services
15.3%

Telecommunications
8.2%

Consumer Services
5.9%

Information Technology and Services
5.9%

Consumer Goods
5.3%

Other
59.4%

[![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")](https://www.g2.com/products/freshdesk/reviews)
Freshdesk

Information Technology and Services
16.8%

Computer Software
12.6%

Financial Services
4.3%

Internet
3.9%

Education Management
3.6%

Other
58.8%

Alternatives

**Ada Alternatives**

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

 ![Zoom Virtual Agent](https://images.g2crowd.com/uploads/product/hd_favicon/c7b3378ce337ba60fdf54bb51ab3eebf/zoom-virtual-agent.svg "Zoom Virtual Agent")

[
Zoom Virtual Agent
](/products/zoom-virtual-agent/reviews)

 ![Forethought AI Agents](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_7708de6e5fb77c3452efe39f6ab59766/forethought-ai-agents.png "Forethought AI Agents")

[
Forethought AI Agents
](/products/forethought-ai-agents/reviews)

**Freshdesk Alternatives**

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front")

[
Front
](/products/front/reviews)

 ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail")

[
Hiver in Gmail
](/products/hiver-in-gmail/reviews)

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)