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Compare Act! and Dynamics 365 Sales 
Featured Products
At a Glance
Market Segments
Small-Business (79.0% of reviews)
Mid-Market (39.2% of reviews)
Entry-Level Pricing
$30.00 1 user/mo
$210/month per user
Act!
Star Rating
(506)3.9 out of 5
Market Segments
Small-Business (79.0% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 user/mo
Free Trial is available
Browse all 4 pricing plansDynamics 365 Sales
Star Rating
(1,607)3.8 out of 5
Market Segments
Mid-Market (39.2% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dynamics 365 Sales excels in its customization options, allowing users to tailor the platform to their specific needs. Many users appreciate the robust environment, which enhances their sense of security and efficiency in tracking leads.
- Users say that Act! stands out for its user-friendly interface, making it easy to navigate and utilize. Reviewers highlight the intuitive design that streamlines daily operations, significantly boosting their work efficiency.
- According to verified reviews, Dynamics 365 Sales has a strong focus on lead tracking and automation, with users noting that it effectively addresses issues related to follow-ups, ensuring no opportunities are missed. This feature is particularly praised for enhancing sales performance.
- Reviewers mention that Act! offers a straightforward setup process, which many find easy to manage. Users appreciate the quick onboarding experience, allowing them to get started without significant hurdles.
- G2 reviewers highlight that while Dynamics 365 Sales has a higher overall satisfaction score, Act! has a slight edge in ease of use, with users enjoying its search features and overall simplicity in daily tasks.
- Users report that Dynamics 365 Sales provides excellent support quality, with many finding the chat feature particularly helpful for resolving issues quickly. In contrast, Act! users have noted that while support is good, it may not be as responsive as they would like.
Pricing
Entry-Level Pricing
Act!
Act! Advantage Standard
$30.00
1 user/mo
- Full-featured CRM & Mobile App
- Email Marketing (includes 2,500 sends/mo)
- Office 365 & Gmail Integration
Dynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Free Trial
Act!
Free Trial is available
Dynamics 365 Sales
No trial information availableRatings
Meets Requirements
8.2
441
8.1
1,282
Ease of Use
7.9
446
7.4
1,288
Ease of Setup
7.4
238
7.2
408
Ease of Admin
7.6
200
7.6
383
Quality of Support
7.7
422
7.5
1,123
Has the product been a good partner in doing business?
7.5
190
7.8
378
Product Direction (% positive)
5.8
446
6.3
1,263
Features by Category
Sales Force Automation
8.5
302
|
Verified
8.1
963
|
Verified
Feature Not Available
7.9
678
|
Verified
7.4
235
|
Verified
7.9
902
|
Verified
8.1
291
|
Verified
7.8
969
|
Verified
6.7
167
|
Verified
7.6
734
|
Verified
7.6
261
|
Verified
7.9
865
|
Verified
6.7
167
|
Verified
7.6
729
|
Verified
6.7
173
|
Verified
7.8
718
|
Verified
7.9
240
8.0
768
|
Verified
Marketing Automation
7.2
216
|
Verified
7.6
754
|
Verified
7.1
191
|
Verified
7.5
732
|
Verified
7.7
228
|
Verified
7.8
819
|
Verified
6.6
86
|
Verified
7.6
642
|
Verified
Customer Support
7.4
197
8.0
708
|
Verified
7.1
187
7.8
672
|
Verified
7.6
162
|
Verified
7.9
694
|
Verified
7.0
176
7.7
603
|
Verified
7.4
79
7.9
630
|
Verified
Reporting & Analytics
7.3
244
|
Verified
7.9
895
|
Verified
7.4
235
|
Verified
7.9
944
|
Verified
6.8
170
|
Verified
7.7
783
|
Verified
Mobile & Social
Feature Not Available
7.5
556
|
Verified
Feature Not Available
7.6
550
|
Verified
6.5
157
|
Verified
7.4
620
|
Verified
Platform
7.5
156
|
Verified
8.1
292
|
Verified
7.2
137
|
Verified
8.1
307
|
Verified
7.6
149
|
Verified
8.2
300
|
Verified
6.9
99
|
Verified
7.9
227
|
Verified
6.3
83
|
Verified
7.9
249
|
Verified
7.2
132
|
Verified
7.8
275
|
Verified
7.6
158
|
Verified
7.7
290
|
Verified
7.3
132
|
Verified
7.8
254
|
Verified
Integration
7.6
158
|
Verified
7.9
297
|
Verified
6.7
110
|
Verified
7.8
232
|
Verified
6.9
99
|
Verified
7.6
238
|
Verified
Generative AI
5.5
39
8.1
18
Agentic AI - CRM
6.4
15
8.0
5
6.4
15
6.7
5
6.4
15
7.4
7
6.3
15
9.0
5
6.2
15
8.3
5
6.3
15
8.7
5
6.3
15
8.3
5
Email Marketing
8.1
33
|
Verified
Not enough data
8.2
33
|
Verified
Not enough data
8.2
30
|
Verified
Not enough data
7.3
28
|
Verified
Not enough data
Online Marketing
7.0
31
|
Verified
Not enough data
7.2
29
|
Verified
Not enough data
6.7
25
|
Verified
Not enough data
6.9
27
|
Verified
Not enough data
7.6
26
Not enough data
Lead Management
7.9
32
|
Verified
Not enough data
8.2
30
|
Verified
Not enough data
8.0
29
|
Verified
Not enough data
7.5
28
|
Verified
Not enough data
7.9
28
|
Verified
Not enough data
7.1
27
|
Verified
Not enough data
7.4
26
|
Verified
Not enough data
7.2
28
|
Verified
Not enough data
Campaign Management
7.0
27
|
Verified
Not enough data
7.1
26
|
Verified
Not enough data
8.4
31
|
Verified
Not enough data
6.9
26
Not enough data
Social
7.1
28
Not enough data
6.8
27
|
Verified
Not enough data
6.8
28
|
Verified
Not enough data
6.4
27
Not enough data
6.6
28
|
Verified
Not enough data
Reporting & Analytics
7.7
29
|
Verified
Not enough data
7.0
28
|
Verified
Not enough data
6.9
27
|
Verified
Not enough data
6.4
29
|
Verified
Not enough data
6.7
27
|
Verified
Not enough data
Platform
8.2
29
|
Verified
Not enough data
7.0
27
|
Verified
Not enough data
7.7
27
|
Verified
Not enough data
6.8
24
|
Verified
Not enough data
6.2
23
|
Verified
Not enough data
7.8
26
|
Verified
Not enough data
6.9
28
|
Verified
Not enough data
Agentic AI - Marketing Automation
7.3
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
Integration
7.0
34
|
Verified
Not enough data
7.1
27
|
Verified
Not enough data
6.7
25
|
Verified
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.7
21
Not enough data
8.5
21
Not enough data
8.4
20
Not enough data
8.1
21
Not enough data
8.7
20
Predictive Analytics
Not enough data
8.7
20
Not enough data
8.6
19
Not enough data
8.3
19
Not enough data
8.3
19
Sales Management
Not enough data
8.8
20
Not enough data
8.7
19
Not enough data
8.5
20
Not enough data
8.7
20
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Feedback
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Act! and Dynamics 365 Sales are categorized as CRM
Unique Categories
Act! is categorized as Marketing Automation
Dynamics 365 Sales is categorized as Sales Analytics and Sales Coaching
Reviews
Reviewers' Company Size
Act!
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
9.0%
Marketing and Advertising
5.5%
Real Estate
5.3%
Construction
4.9%
Insurance
4.5%
Other
70.6%
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.2%
Alternatives
Discussions
Assigning contacts to users?
2 Comments
JM
It all comes down to how you want to implement this territory management.
You can set security roles for the users and contact entries to enable or...Read more
How should I get Pro to my mobile device?
2 Comments
AD
If you are using Act! Pro then the only sensible option is to use the Handheld Contact addon as this offers a really effective solution. A 'subset' of your...Read more
Each time I click the email icon in ACT to start an email message in Outlook, I get a box...
1 Comment
JM
As far as I can tell, this is more an issue with Outlook than with Act!
Basically, there are 2 potential causes for this issue. Either A) your Security...Read more
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
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