# Act! vs Dynamics 365 Sales Comparison --- ## AI Generated Summary - **G2 reviewers report** that Dynamics 365 Sales excels in its **customization options** , allowing users to tailor the platform to their specific needs. Many users appreciate the robust environment, which enhances their sense of security and efficiency in tracking leads. - **Users say** that Act! stands out for its **user-friendly interface** , making it easy to navigate and utilize. Reviewers highlight the intuitive design that streamlines daily operations, significantly boosting their work efficiency. - **According to verified reviews** , Dynamics 365 Sales has a strong focus on **lead tracking** and automation, with users noting that it effectively addresses issues related to follow-ups, ensuring no opportunities are missed. This feature is particularly praised for enhancing sales performance. - **Reviewers mention** that Act! offers a straightforward **setup process** , which many find easy to manage. Users appreciate the quick onboarding experience, allowing them to get started without significant hurdles. - **G2 reviewers highlight** that while Dynamics 365 Sales has a higher overall satisfaction score, Act! has a slight edge in **ease of use** , with users enjoying its search features and overall simplicity in daily tasks. - **Users report** that Dynamics 365 Sales provides excellent **support quality** , with many finding the chat feature particularly helpful for resolving issues quickly. In contrast, Act! users have noted that while support is good, it may not be as responsive as they would like. | | Act! | Dynamics 365 Sales | |---|---|---| | **Star Rating** | 3.9 out of 5 | 3.8 out of 5 | | **Total Reviews** | 512 | 1,618 | | **Largest Market Segment** | Small-Business (78.8% of reviews) | Mid-Market (39.4% of reviews) | | **Entry Level Price** | $60.00 1 user/mo | $210/month per user | --- ## Top Pros & Cons ### Act! Pros: - Ease of Use (31 reviews) - Customer Management (21 reviews) Cons: - Integration Issues (13 reviews) - Missing Features (13 reviews) ### Dynamics 365 Sales Pros: - Ease of Use (18 reviews) - Integrations (11 reviews) Cons: - Learning Curve (12 reviews) - Complexity (7 reviews) --- ## Ratings Comparison | Rating | Act! | Dynamics 365 Sales | |---|---|---| | **Meets Requirements** | 8.2 (445 reviews) | 8.1 (1291 reviews) | | **Ease of Use** | 7.9 (450 reviews) | 7.4 (1297 reviews) | | **Ease of Setup** | 7.3 (242 reviews) | 7.2 (417 reviews) | | **Ease of Admin** | 7.6 (199 reviews) | 7.6 (385 reviews) | | **Quality of Support** | 7.6 (426 reviews) | 7.5 (1132 reviews) | | **Has the product been a good partner in doing business?** | 7.5 (189 reviews) | 7.8 (380 reviews) | | **Product Direction (% positive)** | 5.8 (449 reviews) | 6.3 (1268 reviews) | --- ## Pricing ### Act! #### Entry-Level Pricing Plan: Act! Advantage Ultimate Price: $60.00 1 user/mo Description: Includes everything in Professional, plus: Key Features: - Marketing Automation (includes 50,000 sends/mo) - Online Customer Portal - Custom Industry Tables [Browse all 4 editions](https://www.g2.com/products/act/pricing) #### Free Trial Yes ### Dynamics 365 Sales #### Entry-Level Pricing Plan: Dynamics 365 Plan Price: $210 /month per user Description: Get full use of all applications in one comprehensive, cost-efficient option. [Browse all 3 editions](https://www.g2.com/products/dynamics-365-sales/pricing) #### Free Trial No --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Act!** | 6.8/10 | 350 | | **Dynamics 365 Sales** | 7.9/10 | 1201 | #### Sales Force Automation | Feature | Act! | Dynamics 365 Sales | |---|---|---| | **Contact & Account Management** | 8.4 (303 reviews) ✓ Verified | 8.1 (965 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 7.9 (679 reviews) ✓ Verified | | **Opportunity & Pipeline Mgmt.** | 7.4 (232 reviews) ✓ Verified | 7.9 (905 reviews) ✓ Verified | | **Task / Activity Management** | 8.1 (289 reviews) ✓ Verified | 7.8 (971 reviews) ✓ Verified | | **Territory & Quota Management** | 6.7 (163 reviews) ✓ Verified | 7.6 (736 reviews) ✓ Verified | | **Desktop Integration** | 7.5 (258 reviews) ✓ Verified | 7.9 (869 reviews) ✓ Verified | | **Product & Price List Management** | 6.6 (163 reviews) ✓ Verified | 7.6 (730 reviews) ✓ Verified | | **Quote & Order Management** | 6.6 (169 reviews) ✓ Verified | 7.8 (721 reviews) ✓ Verified | | **Customer Contract Management** | 7.9 (236 reviews) | 8.0 (768 reviews) ✓ Verified | #### Marketing Automation | Feature | Act! | Dynamics 365 Sales | |---|---|---| | **Email Marketing** | 7.2 (214 reviews) ✓ Verified | 7.6 (754 reviews) ✓ Verified | | **Campaign Management** | 7.1 (187 reviews) ✓ Verified | 7.5 (732 reviews) ✓ Verified | | **Lead Management** | 7.7 (225 reviews) ✓ Verified | 7.8 (822 reviews) ✓ Verified | | **Marketing ROI Analytics** | 6.5 (82 reviews) ✓ Verified | 7.6 (642 reviews) ✓ Verified | #### Customer Support | Feature | Act! | Dynamics 365 Sales | |---|---|---| | **Case Management** | 7.4 (194 reviews) | 8.0 (708 reviews) ✓ Verified | | **Customer Support Portal** | 7.0 (183 reviews) | 7.8 (672 reviews) ✓ Verified | | **Knowledge Base** | 7.6 (160 reviews) ✓ Verified | 7.9 (694 reviews) ✓ Verified | | **Call Center Features** | 7.0 (172 reviews) | 7.7 (603 reviews) ✓ Verified | | **Support Analytics** | 7.3 (75 reviews) | 7.9 (630 reviews) ✓ Verified | #### Reporting & Analytics | Feature | Act! | Dynamics 365 Sales | |---|---|---| | **Reporting** | 7.3 (240 reviews) ✓ Verified | 7.9 (896 reviews) ✓ Verified | | **Dashboards** | 7.4 (231 reviews) ✓ Verified | 7.9 (946 reviews) ✓ Verified | | **Forecasting** | 6.7 (166 reviews) ✓ Verified | 7.7 (783 reviews) ✓ Verified | #### Mobile & Social | Feature | Act! | Dynamics 365 Sales | |---|---|---| | **Social Collaboration Features** | Feature Not Available | 7.5 (556 reviews) ✓ Verified | | **Social Network Integration** | Feature Not Available | 7.6 (550 reviews) ✓ Verified | | **Mobile User Support** | 6.4 (153 reviews) ✓ Verified | 7.4 (620 reviews) ✓ Verified | #### Platform | Feature | Act! | Dynamics 365 Sales | |---|---|---| | **Customization** | 7.5 (157 reviews) ✓ Verified | 8.1 (293 reviews) ✓ Verified | | **Workflow Capability** | 7.2 (136 reviews) ✓ Verified | 8.1 (308 reviews) ✓ Verified | | **User, Role, and Access Management** | 7.7 (150 reviews) ✓ Verified | 8.2 (302 reviews) ✓ Verified | | **Internationalization** | 6.9 (98 reviews) ✓ Verified | 7.9 (227 reviews) ✓ Verified | | **Sandbox / Test Environments** | 6.2 (82 reviews) ✓ Verified | 7.9 (249 reviews) ✓ Verified | | **Document & Content Mgmt.** | 7.2 (132 reviews) ✓ Verified | 7.8 (276 reviews) ✓ Verified | | **Performance and Reliability** | 7.6 (159 reviews) ✓ Verified | 7.7 (292 reviews) ✓ Verified | | **Output Document Generation** | 7.3 (131 reviews) ✓ Verified | 7.8 (254 reviews) ✓ Verified | #### Integration | Feature | Act! | Dynamics 365 Sales | |---|---|---| | **Data Import & Export Tools** | 7.6 (157 reviews) ✓ Verified | 7.9 (297 reviews) ✓ Verified | | **Integration APIs** | 6.6 (109 reviews) ✓ Verified | 7.8 (234 reviews) ✓ Verified | | **Breadth of Partner Applications** | 6.9 (99 reviews) ✓ Verified | 7.6 (239 reviews) ✓ Verified | #### Generative AI | Feature | Act! | Dynamics 365 Sales | |---|---|---| | **AI Text Generation** | 5.0 (36 reviews) | 8.1 (18 reviews) | #### Agentic AI - CRM | Feature | Act! | Dynamics 365 Sales | |---|---|---| | **Autonomous Task Execution** | 5.2 (11 reviews) | 8.0 (5 reviews) | | **Multi-step Planning** | 5.2 (11 reviews) | 6.7 (5 reviews) | | **Cross-system Integration** | 5.3 (11 reviews) | 7.7 (8 reviews) | | **Adaptive Learning** | 5.0 (11 reviews) | 9.0 (5 reviews) | | **Natural Language Interaction** | 4.8 (11 reviews) | 8.3 (5 reviews) | | **Proactive Assistance** | 5.0 (11 reviews) | 8.7 (5 reviews) | | **Decision Making** | 5.0 (11 reviews) | 8.3 (5 reviews) | ### Marketing Automation | Product | Score | Reviews | |---|---|---| | **Act!** | 7.2/10 | 41 | | **Dynamics 365 Sales** | N/A | N/A | #### Email Marketing | Feature | Act! | Dynamics 365 Sales | |---|---|---| | **Building and Personalizing Emails** | 8.1 (32 reviews) ✓ Verified | Not enough data | | **Sending Outbound Emails** | 8.2 (32 reviews) ✓ Verified | Not enough data | | **Manage Email Deliverability** | 8.2 (29 reviews) ✓ Verified | Not enough data | | **Automated Email Responses** | 7.2 (27 reviews) ✓ Verified | Not enough data | #### Online Marketing | Feature | Act! | Dynamics 365 Sales | |---|---|---| | **Landing Pages and Forms** | 6.9 (30 reviews) ✓ Verified | Not enough data | | **Dynamic Content** | 7.1 (28 reviews) ✓ Verified | Not enough data | | **A/B Testing** | 6.7 (24 reviews) ✓ Verified | Not enough data | | **Mobile Optimized** | 6.8 (26 reviews) ✓ Verified | Not enough data | | **Search Tracking and Optimization** | 7.5 (25 reviews) | Not enough data | #### Lead Management | Feature | Act! | Dynamics 365 Sales | |---|---|---| | **Marketing Lead Database** | 7.8 (31 reviews) ✓ Verified | Not enough data | | **Data Quality Management** | 8.1 (29 reviews) ✓ Verified | Not enough data | | **Segmentation** | 7.9 (28 reviews) ✓ Verified | Not enough data | | **Lead Scoring and Grading** | 7.4 (27 reviews) ✓ Verified | Not enough data | | **Lead Nurturing** | 7.8 (27 reviews) ✓ Verified | Not enough data | | **Online Behavior Tracking** | 7.1 (26 reviews) ✓ Verified | Not enough data | | **Automated Alerts and Tasks** | 7.3 (25 reviews) ✓ Verified | Not enough data | | **CRM Lead Integration** | 7.2 (27 reviews) ✓ Verified | Not enough data | #### Campaign Management | Feature | Act! | Dynamics 365 Sales | |---|---|---| | **Program Management** | 6.9 (26 reviews) ✓ Verified | Not enough data | | **Event / Webinar Marketing** | 7.0 (25 reviews) ✓ Verified | Not enough data | | **Calendaring** | 8.3 (30 reviews) ✓ Verified | Not enough data | | **Budgeting** | 6.8 (25 reviews) | Not enough data | #### Social | Feature | Act! | Dynamics 365 Sales | |---|---|---| | **Social Listening** | 7.0 (27 reviews) | Not enough data | | **Social Sharing** | 6.7 (26 reviews) ✓ Verified | Not enough data | | **Social Campaigns** | 6.7 (27 reviews) ✓ Verified | Not enough data | | **Social Media Engagement** | 6.3 (26 reviews) | Not enough data | | **Social Media Advertising** | 6.5 (27 reviews) ✓ Verified | Not enough data | #### Reporting & Analytics | Feature | Act! | Dynamics 365 Sales | |---|---|---| | **Basic Reporting** | 7.6 (28 reviews) ✓ Verified | Not enough data | | **Web Analytics** | 6.9 (27 reviews) ✓ Verified | Not enough data | | **ROI Analytics** | 6.7 (26 reviews) ✓ Verified | Not enough data | | **Revenue Analytics** | 6.3 (28 reviews) ✓ Verified | Not enough data | | **SEO / Keyword Analytics** | 6.6 (26 reviews) ✓ Verified | Not enough data | #### Platform | Feature | Act! | Dynamics 365 Sales | |---|---|---| | **Customization ** | 8.2 (28 reviews) ✓ Verified | Not enough data | | **Workflow Capability** | 6.9 (26 reviews) ✓ Verified | Not enough data | | **User, Role, and Access Management** | 7.6 (26 reviews) ✓ Verified | Not enough data | | **Internationalization** | 6.7 (23 reviews) ✓ Verified | Not enough data | | **Sandbox / Test Environments** | 6.1 (22 reviews) ✓ Verified | Not enough data | | **Performance and Reliability** | 7.7 (25 reviews) ✓ Verified | Not enough data | | **Output Document Generation** | 6.8 (27 reviews) ✓ Verified | Not enough data | #### Agentic AI - Marketing Automation | Feature | Act! | Dynamics 365 Sales | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Integration | Feature | Act! | Dynamics 365 Sales | |---|---|---| | **Data Import & Export Tools** | 7.0 (33 reviews) ✓ Verified | Not enough data | | **Integration APIs** | 7.0 (26 reviews) ✓ Verified | Not enough data | | **Breadth of Partner Applications** | 6.6 (24 reviews) ✓ Verified | Not enough data | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Act!** | N/A | N/A | | **Dynamics 365 Sales** | 8.5/10 | 22 | #### Agentic AI - Sales Analytics | Feature | Act! | Dynamics 365 Sales | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Data Sourcing | Feature | Act! | Dynamics 365 Sales | |---|---|---| | **Data Sourcing** | Not enough data | 8.7 (21 reviews) | | **Exporting & Sharing Data** | Not enough data | 8.5 (21 reviews) | | **Multi-Device Data Visualization** | Not enough data | 8.4 (20 reviews) | | **Interactive Dashboards** | Not enough data | 8.1 (21 reviews) | | **Data Segmentation** | Not enough data | 8.7 (20 reviews) | #### Predictive Analytics | Feature | Act! | Dynamics 365 Sales | |---|---|---| | **Lead Scoring** | Not enough data | 8.7 (20 reviews) | | **Opportunity Scoring** | Not enough data | 8.6 (19 reviews) | | **Risk Analysis** | Not enough data | 8.3 (19 reviews) | | **Live Forecasting** | Not enough data | 8.3 (19 reviews) | #### Sales Management | Feature | Act! | Dynamics 365 Sales | |---|---|---| | **Live Pipeline Management** | Not enough data | 8.8 (20 reviews) | | **Sales Gamification** | Not enough data | 8.7 (19 reviews) | | **Account-Based Analytics** | Not enough data | 8.5 (20 reviews) | | **Activity Tracking** | Not enough data | 8.7 (20 reviews) | ### Sales Coaching | Product | Score | Reviews | |---|---|---| | **Act!** | N/A | N/A | | **Dynamics 365 Sales** | 8.6/10 | 6 | #### Agentic AI - Sales Coaching | Feature | Act! | Dynamics 365 Sales | |---|---|---| | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Training | Feature | Act! | Dynamics 365 Sales | |---|---|---| | **Knowledge Base** | Not enough data | 8.9 (6 reviews) | | **Coaching Materials** | Not enough data | 8.6 (6 reviews) | | **Playbook Creation** | Not enough data | 7.5 (6 reviews) | | **Video Record** | Not enough data | 8.6 (6 reviews) | #### Feedback | Feature | Act! | Dynamics 365 Sales | |---|---|---| | **Review** | Not enough data | 8.9 (6 reviews) | | **Scorecard** | Not enough data | 8.9 (6 reviews) | | **Coaching Card** | Not enough data | 8.6 (6 reviews) | | **Leaderboard** | Not enough data | 9.2 (6 reviews) | | **Real-Time Updates** | Not enough data | 8.6 (6 reviews) | | **Notifications** | Not enough data | 8.6 (6 reviews) | | **Competition** | Not enough data | 8.6 (6 reviews) | #### Generative AI | Feature | Act! | Dynamics 365 Sales | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to Act! (1):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) **Unique to Dynamics 365 Sales (2):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) --- ## Reviewer Demographics ### By Company Size | Segment | Act! | Dynamics 365 Sales | |---|---|---| | **Small-Business** | 78.8% | 31.0% | | **Mid-Market** | 16.9% | 39.4% | | **Enterprise** | 4.3% | 29.6% | ### By Industry #### Act! - **Financial Services:** 9.0% - **Marketing and Advertising:** 5.5% - **Real Estate:** 5.3% - **Construction:** 5.1% - **Insurance:** 4.5% - **Information Technology and Services:** 4.1% - **Computer Software:** 3.7% - **Non-Profit Organization Management:** 2.2% - **Wholesale:** 2.0% - **Health, Wellness and Fitness:** 2.0% - **Other:** 56.6% #### Dynamics 365 Sales - **Information Technology and Services:** 12.6% - **Computer Software:** 8.4% - **Retail:** 3.9% - **Marketing and Advertising:** 3.9% - **Financial Services:** 3.9% - **Accounting:** 2.8% - **Education Management:** 2.3% - **Non-Profit Organization Management:** 2.3% - **Insurance:** 2.3% - **Real Estate:** 2.3% - **Other:** 55.2% --- ## Alternatives ### Alternatives to Act! - [GreenRope](https://www.g2.com/products/greenrope/reviews) — 4.3/5 stars (225 reviews) - [Keap](https://www.g2.com/products/thryv-keap/reviews) — 3.9/5 stars (28 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25803 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3051 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2930 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1430 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (999 reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews) ### Alternatives to Dynamics 365 Sales - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25803 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14694 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3051 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2930 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1430 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews) - [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (999 reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews) --- ## Top Discussions ### Act! - Title: [How should I get Pro to my mobile device?](https://www.g2.com/discussions/how-should-i-get-pro-to-my-mobile-device-7d03ea84-6ea4-471b-adcc-5dfbdbb1de17) — 2 comments, 1 upvote > **Top comment:** "If you are using Act! Pro then the only sensible option is to use the Handheld Contact addon as this offers a really effective solution. A 'subset' of your..." - Title: [Assigning contacts to users?](https://www.g2.com/discussions/assigning-contacts-to-users) — 2 comments, 1 upvote > **Top comment:** "It all comes down to how you want to implement this territory management. You can set security roles for the users and contact entries to enable or..." - Title: [Will it integrate with my ERP?](https://www.g2.com/discussions/will-it-integrate-with-my-erp) — 1 comment, 1 upvote > **Top comment:** "Act! CRM can integrate with your ERP (enterprise resource planning) system, depending on which ERP system you are using." - Title: [How do I hire an office assistant who is trained to use Act!, without having to train them?](https://www.g2.com/discussions/how-do-i-hire-an-office-assistant-who-is-trained-to-use-act-without-having-to-train-them) — 1 comment, 1 upvote > **Top comment:** "Hi, we are a partner of Act! in the Philippines. We can assist you in setting up your AMA and other things in Act!. You might want to send me an email..." - Title: [Pay but no play](https://www.g2.com/discussions/33997-pay-but-no-play) — 1 comment, 1 upvote > **Top comment:** "Call their technical support. They really are attentive!" ### Dynamics 365 Sales - Title: [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) — 3 comments, 1 upvote > **Top comment:** "you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will..." - Title: [What is Microsoft Dynamics CRM competitive advantage?](https://www.g2.com/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) — 3 comments, 1 upvote > **Top comment:** "Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several..." - Title: [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) — 2 comments > **Top comment:** "To set up and customize your sales pipeline in Dynamics 365 Sales: Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"..." - Title: [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) — 1 comment > **Top comment:** " Lead management: Capturing and nurturing leads, assigning them to sales representatives, and tracking their progress through the sales funnel. ..." - Title: [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) — 1 comment > **Top comment:** "1. In-store and Online Sales. 2.Inventory Management. 3.Customer Engagement. 4.Omnichannel Capabilities. 5.Payment Processing. 6.Reporting and Analytics." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/act-vs-dynamics-365-sales)