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At a Glance
Market Segments
Small-Business (54.8% of reviews)
Small-Business (79.6% of reviews)
Entry-Level Pricing
Contact Us
€0.00
Acquire
Star Rating
(43)4.2 out of 5
Market Segments
Small-Business (54.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansLime Connect (formerly Userlike)
Star Rating
(453)4.4 out of 5
Market Segments
Small-Business (79.6% of reviews)
Pros & Cons
Entry-Level Pricing
€0.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Userlike excels in its "Live Chat" feature, scoring 8.5, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, Acquire's "Live Chat" feature also scores well at 8.6, but some users feel it lacks the same level of intuitive design.
- Reviewers mention that Userlike's "Customization Interface" is user-friendly, scoring 8.2, allowing businesses to tailor their chat experience effectively. However, Acquire also scores 8.2 in this area, with users noting that its customization options are robust but can be slightly more complex to navigate.
- G2 users highlight Userlike's "Ticket Creation User Experience" as a strong point, with a score of 7.2, indicating that it simplifies the process of managing customer inquiries. Conversely, Acquire's ticketing system is noted for its efficiency, but some users report that it can be less intuitive, affecting the overall user experience.
- Users on G2 report that Userlike's "Response Automation" feature is effective, scoring 8.0, which helps streamline customer interactions. In comparison, Acquire's automation capabilities are also praised, but some reviewers mention that they require more setup time to achieve similar results.
- Reviewers mention that Userlike's "Quality of Support" is rated at 8.6, with many users appreciating the responsiveness and helpfulness of the support team. Acquire, with a score of 8.4, also offers good support, but some users feel that response times could be improved.
- Users say that Userlike's "Omnichannel" capabilities score 7.8, allowing for a cohesive customer experience across different platforms. In contrast, Acquire's omnichannel support is rated slightly lower at 7.7, with some users expressing a desire for more integration options with social media channels.
Pricing
Entry-Level Pricing
Acquire
Starter
Contact Us
For companies just starting their digital engagement journey or those with very simple existing workflows
- Out-of-the-box Features
- Pre-built Integrations
- Acquire Academy
Lime Connect (formerly Userlike)
Free
€0.00
Simple chat setup for your website.
- 1 Widget
- 1 Seat
- All the core features:
Free Trial
Acquire
No trial information availableLime Connect (formerly Userlike)
Free Trial is available
Ratings
Meets Requirements
8.9
35
8.5
347
Ease of Use
8.4
35
8.7
348
Ease of Setup
8.7
27
8.8
261
Ease of Admin
8.7
27
8.5
266
Quality of Support
8.4
35
8.6
285
Has the product been a good partner in doing business?
8.9
27
8.6
235
Product Direction (% positive)
8.2
33
8.9
328
Features by Category
Ticket and Case Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
8.2
16
|
Verified
8.2
112
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Messenger
Not enough data
Feature Not Available
Not enough data
7.2
9
Not enough data
8.5
17
|
Verified
Not enough data
8.2
15
Channels
Not enough data
8.1
6
Not enough data
8.3
17
|
Verified
Not enough data
7.5
6
Not enough data
Feature Not Available
Not enough data
6.7
7
Customers
Not enough data
Feature Not Available
Not enough data
7.4
13
|
Verified
Not enough data
7.6
12
|
Verified
Not enough data
8.1
13
|
Verified
Not enough data
Feature Not Available
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
8.2
17
Not enough data
8.1
16
Not enough data
8.3
16
Not enough data
8.2
16
Feature Not Available
Feature Not Available
Platform
Not enough data
8.8
18
Not enough data
8.3
17
Not enough data
8.2
16
Not enough data
8.2
16
Feature Not Available
Feature Not Available
Not enough data
8.0
16
Not enough data
7.9
18
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
6
Feature Not Available
7.7
5
7.8
25
6.7
5
Feature Not Available
Feature Not Available
8.0
17
Support Automation
Not enough data
7.9
28
Not enough data
Feature Not Available
8.1
6
8.0
26
8.0
5
7.8
15
Generative AI
Not enough data
7.7
5
Not enough data
7.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.2
23
|
Verified
8.6
120
|
Verified
8.7
23
|
Verified
8.2
124
|
Verified
8.5
9
|
Verified
8.2
57
8.7
15
|
Verified
Feature Not Available
8.7
9
|
Verified
8.5
35
|
Verified
Internal Use
8.2
16
|
Verified
8.2
112
|
Verified
9.2
20
|
Verified
8.3
94
|
Verified
8.6
14
8.1
84
|
Verified
8.6
12
|
Verified
8.3
89
|
Verified
8.7
15
|
Verified
8.2
88
|
Verified
8.1
15
|
Verified
8.2
92
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1(won by default)
13
Channels
Not enough data
Feature Not Available
Not enough data
7.3(won by default)
14
Not enough data
8.6(won by default)
27
Not enough data
8.6(won by default)
7
Not enough data
8.3(won by default)
20
Insight
Not enough data
7.9(won by default)
14
Not enough data
7.7(won by default)
16
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Acquire and Lime Connect (formerly Userlike) are categorized as Conversational Support, Chatbots, and Live Chat
Unique Categories
Acquire is categorized as Digital Customer Service Platforms, Co-Browsing, Customer Communications Management, Help Desk, and Customer Self-Service
Lime Connect (formerly Userlike) is categorized as Conversational Marketing, Social Customer Service, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Acquire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Lime Connect (formerly Userlike)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.7%
Information Technology and Services
9.5%
Marketing and Advertising
7.1%
Hospital & Health Care
7.1%
Banking
7.1%
Other
52.4%
Computer Software
7.7%
Marketing and Advertising
7.5%
Information Technology and Services
7.5%
Internet
6.6%
Leisure, Travel & Tourism
3.4%
Other
67.3%
Alternatives
Discussions
Acquire has no discussions with answers
Can the response time be improved between the request and the receipt of the notification?
1 Comment
PV
Hello Samuel,
The time between receiving the request and receiving the notification is influenced by various factors, such as the Internet connection and...Read more
Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..
1 Comment
PV
Hi Sezare,
Thanks for reaching out!
To move the chat button, you can use the position and offset function in the widget editor. You can enter the...Read more
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