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At a Glance
Market Segments
Small-Business (54.8% of reviews)
Small-Business (62.3% of reviews)
Entry-Level Pricing
Contact Us
$0.00 5 Users Per Month
Acquire
Star Rating
(43)4.2 out of 5
Market Segments
Small-Business (54.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansHelp Scout
Star Rating
(417)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Help Scout excels in its multi-channel coverage with a rating of 9.8, allowing seamless communication across various platforms, while Acquire's rating of 7.7 in omnichannel support indicates room for improvement in integrating multiple communication channels.
- Reviewers mention that Help Scout's ticket creation user experience is rated at 9.2, making it intuitive and user-friendly, whereas Acquire's ticketing system lacks the same level of ease, as indicated by its lower ratings in related areas.
- G2 users highlight Help Scout's superior quality of support with a score of 9.1, suggesting that users feel well-supported, while Acquire's score of 8.4 indicates that users may not receive the same level of assistance.
- Users on G2 appreciate Help Scout's internal discussion feature, rated at 9.1, which facilitates team collaboration effectively, while Acquire's similar feature is rated lower, suggesting it may not foster collaboration as efficiently.
- Reviewers say that Help Scout's knowledge base feature is highly rated at 8.7, providing users with valuable self-service options, while Acquire's knowledge base rating of 8.6 shows it is competitive but slightly less effective in this area.
- Users report that Help Scout's customization options are robust, with a score of 8.2, allowing for tailored user experiences, while Acquire's customization features are rated lower, indicating less flexibility for users looking to personalize their software experience.
Pricing
Entry-Level Pricing
Acquire
Starter
Contact Us
For companies just starting their digital engagement journey or those with very simple existing workflows
- Out-of-the-box Features
- Pre-built Integrations
- Acquire Academy
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Free Trial
Acquire
No trial information availableHelp Scout
Free Trial is available
Ratings
Meets Requirements
8.9
35
8.7
315
Ease of Use
8.4
35
9.2
319
Ease of Setup
8.7
27
9.2
163
Ease of Admin
8.7
27
9.1
163
Quality of Support
8.4
35
9.1
289
Has the product been a good partner in doing business?
8.9
27
9.1
156
Product Direction (% positive)
8.2
33
8.2
303
Features by Category
Ticket and Case Management
Feature Not Available
9.2
175
|
Verified
Feature Not Available
9.2
174
|
Verified
Feature Not Available
8.6
188
|
Verified
Not enough data
8.6
164
Not enough data
Feature Not Available
Not enough data
8.7
176
|
Verified
Feature Not Available
8.9
175
|
Verified
Not enough data
8.2
99
Generative AI
Not enough data
5.2
7
Not enough data
6.1
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Feature Not Available
Feature Not Available
9.2
166
|
Verified
Not enough data
7.7
101
|
Verified
Not enough data
7.7
61
Not enough data
6.8
28
|
Verified
Platform
Not enough data
7.5
39
8.2
16
|
Verified
7.7
90
|
Verified
Not enough data
8.6
104
|
Verified
Not enough data
8.5
78
|
Verified
Not enough data
8.1
144
|
Verified
8.0
5
8.2
151
|
Verified
Channels
Not enough data
9.7
10
Feature Not Available
8.6
7
Feature Not Available
8.1
6
Design
Feature Not Available
7.7
8
Feature Not Available
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
6
8.3
57
7.7
5
8.5
31
6.7
5
8.7
33
Feature Not Available
8.4
36
Support Automation
Not enough data
8.4
36
Not enough data
8.8
42
8.1
6
8.4
34
8.0
5
9.0
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.2
23
|
Verified
9.0
29
|
Verified
8.7
23
|
Verified
8.9
30
|
Verified
8.5
9
|
Verified
Feature Not Available
8.7
15
|
Verified
8.2
22
|
Verified
8.7
9
|
Verified
Feature Not Available
Internal Use
8.2
16
|
Verified
7.7
90
|
Verified
9.2
20
|
Verified
8.7
29
|
Verified
8.6
14
7.9
18
|
Verified
8.6
12
|
Verified
9.0
32
|
Verified
8.7
15
|
Verified
9.5
30
|
Verified
8.1
15
|
Verified
8.4
30
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.7
107
Not enough data
8.3
103
Feature Not Available
Feature Not Available
Not enough data
8.3
26
Feature Not Available
8.5
29
Self-Service Platform
Not enough data
8.8
28
Not enough data
8.7
31
Not enough data
Feature Not Available
Not enough data
8.7
29
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Acquire and Help Scout are categorized as Digital Customer Service Platforms, Conversational Support, Customer Communications Management, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Acquire is categorized as Co-Browsing and Chatbots
Help Scout is categorized as Shared Inbox and Email Management
Reviews
Reviewers' Company Size
Acquire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.7%
Information Technology and Services
9.5%
Marketing and Advertising
7.1%
Hospital & Health Care
7.1%
Banking
7.1%
Other
52.4%
Computer Software
20.4%
Information Technology and Services
9.9%
Internet
7.6%
Marketing and Advertising
4.4%
Retail
4.2%
Other
53.4%
Alternatives
Discussions
Acquire has no discussions with answers
Why sometimes the messages are not merged by themself?
2 Comments
AG
Hey Oliver,
I'm Anthony. A member of Help Scout's support team.
If you still have questions about messages within Help Scout, please reach out and I'd...Read more
What should I look for in a ticketing system?
2 Comments
AG
Help Scout recently announced a new integration with messenger, which is great news for their users. However, I find it disappointing that this integration...Read more
Do you have a mobile app?
1 Comment
BD
Yes, search "Help Scout" in your device's application store. Read more
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