Compare Acquire and Help Scout 
Featured Products
At a Glance
Market Segments
Small-Business (54.8% of reviews)
Small-Business (62.3% of reviews)
Entry-Level Pricing
Contact Us
$0.00 5 Users Per Month
Acquire
Star Rating
(43)4.2 out of 5
Market Segments
Small-Business (54.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansHelp Scout
Star Rating
(426)4.4 out of 5
Market Segments
Small-Business (62.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansAcquire vs Help Scout
When assessing the two solutions, reviewers found Help Scout easier to use, set up, and administer. Reviewers also preferred doing business with Help Scout overall.
- Reviewers felt that Acquire meets the needs of their business better than Help Scout.
- When comparing quality of ongoing product support, reviewers felt that Help Scout is the preferred option.
- When assessing product direction, Acquire and Help Scout received similar ratings from our reviewers.
Pricing
Entry-Level Pricing
Acquire
Starter
Contact Us
For companies just starting their digital engagement journey or those with very simple existing workflows
- Out-of-the-box Features
- Pre-built Integrations
- Acquire Academy
Help Scout
Free
$0.00
5 Users Per Month
Limited to 100 contacts per month and 5 users.
- Up to 5 users
- 1 Inbox
- 10 Saved replies
Free Trial
Acquire
No trial information availableHelp Scout
Free Trial is available
Ratings
Meets Requirements
8.9
35
8.7
322
Ease of Use
8.4
35
9.2
326
Ease of Setup
8.7
27
9.1
168
Ease of Admin
8.7
27
9.1
166
Quality of Support
8.4
35
9.0
296
Has the product been a good partner in doing business?
8.9
27
9.1
160
Product Direction (% positive)
8.2
33
8.2
310
Features by Category
Ticket and Case Management
Feature Not Available
9.2
177
|
Verified
Feature Not Available
9.2
177
|
Verified
Feature Not Available
8.6
192
|
Verified
Not enough data
8.6
166
Not enough data
Feature Not Available
Not enough data
8.6
178
|
Verified
Feature Not Available
8.9
180
|
Verified
Not enough data
8.2
99
Generative AI
Not enough data
5.2
7
Not enough data
6.1
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Feature Not Available
Feature Not Available
9.2
170
|
Verified
Not enough data
7.7
105
|
Verified
Not enough data
7.7
61
Not enough data
6.8
28
|
Verified
Platform
Not enough data
7.5
39
8.2
16
|
Verified
7.7
91
|
Verified
Not enough data
8.6
104
|
Verified
Not enough data
8.5
80
|
Verified
Not enough data
8.1
146
|
Verified
8.0
5
8.2
151
|
Verified
Channels
Not enough data
9.7
10
Feature Not Available
8.6
7
Feature Not Available
8.1
6
Design
Feature Not Available
7.7
8
Feature Not Available
8.8
7
Not enough data
8.5
11
Not enough data
9.1
11
Not enough data
9.3
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
6
8.3
57
7.7
5
8.5
31
6.7
5
8.7
33
Feature Not Available
8.4
36
Support Automation
Not enough data
8.4
36
Not enough data
8.8
42
8.1
6
8.4
34
8.0
5
9.0
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Time Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.2
23
|
Verified
8.9
30
|
Verified
8.7
23
|
Verified
8.9
32
|
Verified
8.5
9
|
Verified
Feature Not Available
8.7
15
|
Verified
8.2
22
|
Verified
8.7
9
|
Verified
Feature Not Available
Internal Use
8.2
16
|
Verified
7.7
91
|
Verified
9.2
20
|
Verified
8.7
29
|
Verified
8.6
14
7.9
18
|
Verified
8.6
12
|
Verified
9.1
35
|
Verified
8.7
15
|
Verified
9.5
33
|
Verified
8.1
15
|
Verified
8.4
30
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.7
108
Not enough data
8.3
103
Feature Not Available
Feature Not Available
Not enough data
8.3
26
Feature Not Available
8.5
29
Self-Service Platform
Not enough data
8.8
28
Not enough data
8.7
31
Not enough data
Feature Not Available
Not enough data
8.7
29
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Acquire and Help Scout are categorized as Digital Customer Service Platforms, Conversational Support, Customer Communications Management, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Acquire is categorized as Co-Browsing and Chatbots
Help Scout is categorized as Shared Inbox and Email Management
Reviews
Reviewers' Company Size
Acquire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Help Scout
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.7%
Information Technology and Services
9.5%
Banking
7.1%
Marketing and Advertising
7.1%
Hospital & Health Care
7.1%
Other
52.4%
Computer Software
21.1%
Information Technology and Services
9.9%
Internet
7.5%
Marketing and Advertising
4.4%
Retail
4.1%
Other
53.0%
Alternatives
Discussions
Acquire has no discussions with answers
What should I look for in a ticketing system?
2 Comments
AG
What you're looking for in a ticketing system is going to depend on your specific processes for reactively and proactively supporting your customers.
I...Read more
Why sometimes the messages are not merged by themself?
2 Comments
DP
I think you need to contact support as I do not have had this issue in the last 3 years (+4100 conversations currently recorded).Read more
Is Helpscout a CRM?
1 Comment
BW
No. Help Scout is an excellent tool for answering customer questions. It can be powerfully integrated with a CRM by syncing Help Scout information back to...Read more
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