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# Acquire vs Help Scout Comparison - What are their main differences?

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AcquireHelp Scout[+ Add Product](#)

Pricing

**Acquire**

**Contact Vendor for Pricing** Other Per Year · Basic

**Help Scout**
Free Trial

**$30.00** Per User Per Month · Standard

**$54.00** Per User Per Month · Plus

**$90.00** Per User Per Month · Pro

**Pricing Insights**
from reviews

Perceived Cost

**Acquire**
$$$$$

**Help Scout**
$$$$$

Average Discount

**Acquire**
Not enough reviews yet

**Help Scout**
13%

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**Acquire** 6 months
Based on 100 responses

**Help Scout** 6 months
Based on 100 responses

Return on Investment

**Acquire** 6 months
Based on 100 responses

**Help Scout** 6 months
Based on 100 responses

 ![Acquire](https://images.g2crowd.com/uploads/product/hd_favicon/48eced317a214d1bc9b3677eb1a48bb8/acquire.svg "Acquire")

 ![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout")

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**Pros & Cons**
from reviews

**Acquire**
Not enough data

**Help Scout**

Ease of Use (14)

Features (11)

Lack of Features (8)

Limited Features (7)

Integrations

**Acquire**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-lex.jpg "Product Avatar Image")

Lex

](https://www.g2.com/products/amazon-lex/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3a9f46b15d804a2abbb8138a7bf78b88/calendly%282%29.png "Product Avatar Image")

Calendly Sales

](https://www.g2.com/products/calendly/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b966557886a4f7bc7b165814b5528f59/chili-piper.png "Product Avatar Image")

Chili Piper

](https://www.g2.com/products/chili-piper/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_04b13d38011964b0ebb85db4d534c000/dialogflow.png "Product Avatar Image")

Dialogflow

](https://www.g2.com/products/dialogflow/reviews)[
View all
](https://www.g2.com/products/acquire/integrations)

**Help Scout**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image")

ActiveCampaign

](https://www.g2.com/products/activecampaign/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image")

Aircall

](https://www.g2.com/products/aircall/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_831d090b72307cdc41ac4c8e2f6b181e/appfollow.png "Product Avatar Image")

AppFollow

](https://www.g2.com/products/appfollow/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image")

Asana

](https://www.g2.com/products/asana/reviews)[
View all
](https://www.g2.com/products/help-scout/integrations)

Screenshots

**Acquire**
 ![Acquire screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/98993/for-Capterra-1.png)

**Help Scout**
 ![Help Scout screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1393072/One-unified-platform.png)

**Ratings**
from reviews

Meets Requirements

**Acquire**

**8.9** /10

Based on 35 responses

**Help Scout**

**8.7** /10

Based on 329 responses

Ease of Use

**Acquire**

**8.4** /10

Based on 35 responses

**Help Scout**

**9.2** /10

Based on 334 responses

Ease of Setup

**Acquire**

**8.7** /10

Based on 27 responses

**Help Scout**

**9.2** /10

Based on 176 responses

Ease of Admin

**Acquire**

**8.7** /10

Based on 27 responses

**Help Scout**

**9.1** /10

Based on 170 responses

Quality of Support

**Acquire**

**8.4** /10

Based on 35 responses

**Help Scout**

**9.0** /10

Based on 302 responses

Has the product been a good partner in doing business?

**Acquire**

**8.9** /10

Based on 27 responses

**Help Scout**

**9.1** /10

Based on 164 responses

Product Direction (% positive)

**Acquire**

**8.2** /10

Based on 33 responses

**Help Scout**

**8.2** /10

Based on 316 responses

**Features**
ratings from reviews

Conversational Support

**7.8** /10

Based on 7 responses

**8.6** /10

Based on 70 responses

Live Chat

**8.7** /10

Based on 24 responses

**8.5** /10

Based on 137 responses

Help Desk

Not enough data

**8.2** /10

Based on 228 responses

Uncover more feature rated insights from real users to improve your shopping experience.

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Customer Communications Management

Not enough data

**8.7** /10

Based on 16 responses

Shared Inbox

Not enough data

**8.9** /10

Based on 67 responses

Customer Self-Service

Not enough data

**8.6** /10

Based on 129 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
54.8%

Mid-Market(51-1000 emp.)
40.5%

Enterprise(\> 1000 emp.)
4.8%

Small-Business(50 or fewer emp.)
54.8%

Mid-Market(51-1000 emp.)
40.5%

Enterprise(\> 1000 emp.)
4.8%

Small-Business(50 or fewer emp.)
61.4%

Mid-Market(51-1000 emp.)
34.0%

Enterprise(\> 1000 emp.)
4.6%

Small-Business(50 or fewer emp.)
61.4%

Mid-Market(51-1000 emp.)
34.0%

Enterprise(\> 1000 emp.)
4.6%

**Reviewers' Industry**

[![Acquire](https://images.g2crowd.com/uploads/product/hd_favicon/48eced317a214d1bc9b3677eb1a48bb8/acquire.svg "Acquire")](https://www.g2.com/products/acquire/reviews)
Acquire

Computer Software
16.7%

Information Technology and Services
9.5%

Banking
7.1%

Marketing and Advertising
7.1%

Hospital & Health Care
7.1%

Other
52.4%

[![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout")](https://www.g2.com/products/help-scout/reviews)
Help Scout

Computer Software
21.1%

Information Technology and Services
9.7%

Internet
7.4%

Marketing and Advertising
4.3%

Financial Services
4.0%

Other
53.4%

Alternatives

**Acquire Alternatives**

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

 ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")

[
LiveChat
](/products/livechat/reviews)

**Help Scout Alternatives**

 ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front")

[
Front
](/products/front/reviews)

 ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail")

[
Hiver in Gmail
](/products/hiver-in-gmail/reviews)

 ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk")

[
Freshdesk
](/products/freshdesk/reviews)

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

## Acquire vs Help Scout

When assessing the two solutions, reviewers found Help Scout easier to use, set up, and administer. Reviewers also preferred doing business with Help Scout overall.

- Reviewers felt that Acquire meets the needs of their business better than Help Scout.
- When comparing quality of ongoing product support, reviewers felt that Help Scout is the preferred option.
- When assessing product direction, Acquire and Help Scout received similar ratings from our reviewers.